Job Responsibilities:

• Ensure that the SIM/Nursing laboratory is equipped with necessary requisites for lessons scheduled.
• Carry out housekeeping and preventive maintenance duties.
• Enforce safety rules and standards.
• Carry out specific duties or tasks assigned in support of events by supervisor/ management team.
• Work together with academic staff to ensure lesson objectives are achieved.
• Work together with other technical executives to achieve common objectives.
• Ensure all labs and equipment are clean and maintained for staff & student use.

Pre-requisites:

• Preferred with Nursing background.

This is a temporary hourly rated position.

The Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years’ experience in an Application Support role or in development role
• Experience installing, configuring or supporting business critical applications.
• Experience in any of the programming languages and willingness/ability to learn new technologies.
• Strong working experience with Oracle, PL/ SQL and ability to write complex SQL queries.
• Strong knowledge in Java, J2EE and supporting experience Java, J2EE, IBM WebSphere based applications.
• Good experience with Unix, Linux operating systems and ability to write Shell scripts.
• Good experience with Kafka, IBM WebSphere Message Queue, TIBCO, EMS platforms.
• Good knowledge of Cloud computing and familiarity with Red Hat OpenShift platform, MongoDB, ActiveMQ.
• Familiarity with ITIL process, ServiceNow, ITRS monitoring, AppDynamics, Kibana and Splunk tools.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

Job Responsibilities:

• To help support the administrative processes for various admissions exercises, applications and enrolment /events for Ngee Ann Poly

Pre-requisites:

• Minimum A level
• Good team player
• Attention to detail and problem-solving skills
• Proficient in Microsoft Office
• IT savvy
• Preferred those have experience in customer service
• Excellent communication skills

Working Hours:

• Monday – Thursday: 8.30am – 6pm; Friday: 8.30am – 5.30pm
• 42 hours per week

This is an hourly-rated temporary appointment.

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:
MindFlex Education Pte Ltd is Singapore's #1 and largest Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with no overtime culture.
We are currently expanding and looking for fresh & enthusiastic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to for this role and we would love to get in touch with you!

Job Scope:
- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency
- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc)
(no cold-calling at all!)
- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
- Coordinate and arrange 1st tuition lesson for both clients and tutors
- Follow-up with any necessary administrative support and after-sales service
- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Good Customer Services Skills
- Able to Commit for Minimum of 1 Year
- Poly & University Fresh Graduates are welcome, no experience required

Salary:
- Competitive salary structured towards helping employees grow with the company
- $2,700-$4,300/Month + CPF (inclusive of team incentives)
- Base starts from $2,500-$3,500/Month
- Attractive monthly team incentives from $200-$800/Month
- Clear Salary Progression, Annual Salary Review (Minimum 5-10% Increase)
- Management positions available (for candidates identified with leadership potential)

Working Hours:
- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
- 9.00am - 6.30pm
- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:
- Fun Working Environment with a Warm Company Culture
- Casual Working Attire, Relaxed Setting
- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
- Company Meals / Outings / Events / Bonding Activities
- Full Leave Benefits: PH, Annual Leave, Sick Leave
- Career Progression and Low Staff Turnover Rate
- Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful employment

Primary Responsibilities:

Service Delivery Leadership:

• Oversee the end-to-end delivery of digital services, ensuring projects are completed on time, within scope, and on budget.
• Manage delivery teams, ensuring alignment with customer expectations and business objectives.
• Drive continuous process improvement and ensure high standards of service quality and efficiency.
• Coordinate with cross-functional teams, including operations, technical teams, and product development, to deliver integrated solutions.
• Pre-Sales Support:
• Collaborate with sales teams to provide technical expertise and solution design during the pre-sales phase.
• Engage with prospective clients to understand their business needs and align them with appropriate digital solutions.
• Prepare and present technical proposals, solution architecture, and delivery plans to customers.
• Assist in the development of RFPs/RFIs and contribute to pricing strategies by offering insights on delivery costs and timelines.
• Stakeholder Management:
• Maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
• Act as a key point of contact for clients during both the delivery and pre-sales phases to ensure expectations are met.
• Risk & Resource Management:
• Identify potential risks and implement mitigation strategies to ensure smooth service delivery.
• Oversee resource allocation, ensuring that project teams are staffed appropriately and efficiently.

Requirements:

1. Educational Background:
   • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
   • Relevant certifications (e.g., PMP, ITIL, or Agile) are a plus.
2. Experience:
   • Minimum of 8 years of experience in digital service delivery, project management, or a related role.
   • Proven experience in pre-sales support, including solution design and technical proposal development.
   • Experience leading cross-functional teams and managing client relationships.
3. Technical Skills:
   • Strong understanding of digital services and technologies (e.g., cloud computing, software development, data analytics).
   • Familiarity with project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
4. Soft Skills:
   • Excellent communication and interpersonal skills to effectively engage with clients and stakeholders.
   • Strong analytical and problem-solving abilities to address challenges and identify opportunities.
   • Leadership qualities to inspire and motivate delivery teams.
5. Risk & Resource Management:
   • Experience in identifying project risks and developing mitigation strategies.
   • Ability to manage resource allocation effectively and efficiently.
6. Customer-Centric Mindset:
   • A track record of aligning services with customer needs and expectations.
   • Ability to build and maintain strong relationships with clients and partners.
7. Strategic Thinking:
   • Strong business acumen to understand client objectives and align digital solutions accordingly.
   • Ability to contribute insights to pricing strategies and delivery cost estimation.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.

This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.

Responsibilities

• Lead and manage the team of network engineers for the operations and management of 1-Net DC Core Network infrastructure, including peering network, DC Hosting network, Cross Connect services, Data Center Corridor service and data center MMR management. Assign team resources to support daily network operations and ensuring fair distribution of assignment.
• Monitor and improve overall network performance, optimise network bandwidth utilisation and secure 1-Net Core network infrastructure from potential network security risks.
• Network capacity management to ensure adequate resources available to support business and operations needs for network services.
• Support network services for internal and external customers, response to incident escalation and coordinate team effort in determining root cause and resolving problem. To work on preventive measures such as revise SOPs, re-engineering of network architecture, upgrade/enhancement and tech refresh.
• Test and evaluate technologies for supporting new network service, contribute in planning, design and implementation of new network services.
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes, procedures, timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning
• Ensure contracted service level agreements and key performance indicators are met
• Negotiating solutions, resolving conflicts and anticipating/ handling critical situations to ensure successful delivery of service to customers.
• Manage pre-sales activities including, but not limited to RFI, RFQ & RFP preparation, solution design, technical clarification and discussion.
• Manage relationship with customers, internal stake-holders and functions. Ensure that the assigned project(s) complete & handover to customers on time.
• Develop and align network policies/process for consistent implementation across all 1-Net data centers, ensure network operations is in compliance to regulatory and certification requirement, such as IMDA regulation, ISO 22301, ISO 27001, PCI-DSS, OSPAR. Work towards continual improvement in operational efficiencies, enabling innovation, furthering productivity and delivering value.

• Minimum 6 years of relevant experience
• Extensive Knowledge and experiences in networking and network devices, capable of designing and implementation of network solutions to support business and operations needs.
• Understand and have similar experiences in IP Transit implementation and operations, Internet routing, DNS management.
• Manage network operations across multiple physical sites.
• Network protocols such as TCPIP, BGP, FTP, HTTP, DNS, etc
• Knowledge of cloud service network and service provider security best practices preferred
• Must possess Network and Security troubleshooting skills and experience with management of network devices (switches, routers, firewall)
• Deep understanding and experience on Data Center structured cabling system and MMR deployments, Cross Connect planning and implementation.
• Good understanding of IMDA regulations on SBO license, ISO 27001, ISO 22301, PCI-DSS and OSPAR requirement.
• Degree/Diploma in IT or relevant Discipline.
• Certification in CCNA, CCNP is highly preferred and ITIL will be a plus
• Good command of English, both written and spoken
• Customer-oriented, patient and a strong team player
• Working location: 1-Net East (Chai Chee) and 1-Net North (Woodlands)

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:
MindFlex Education Pte Ltd is Singapore's #1 and largest Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with no overtime culture.
We are currently expanding and looking for fresh & enthusiastic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to for this role and we would love to get in touch with you!

Job Scope:
- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency
- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc)
(no cold-calling at all!)
- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
- Coordinate and arrange 1st tuition lesson for both clients and tutors
- Follow-up with any necessary administrative support and after-sales service
- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Good Customer Services Skills
- Able to Commit for Minimum of 1 Year
- Poly & University Fresh Graduates are welcome, no experience required

Salary:
- Competitive salary structured towards helping employees grow with the company
- $2,700-$4,300/Month + CPF (inclusive of team incentives)
- Base starts from $2,500-$3,500/Month
- Attractive monthly team incentives from $200-$800/Month
- Clear Salary Progression, Annual Salary Review (Minimum 5-10% Increase)
- Management positions available (for candidates identified with leadership potential)

Working Hours:
- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
- 9.00am - 6.30pm
- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:
- Fun Working Environment with a Warm Company Culture
- Casual Working Attire, Relaxed Setting
- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
- Company Meals / Outings / Events / Bonding Activities
- Full Leave Benefits: PH, Annual Leave, Sick Leave
- Career Progression and Low Staff Turnover Rate
- Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful employment

[Order Number: 732545]

1 year Contract - renewable/ convertible

Responsibilities

This position works with both customer service and Finance to execute order processing and order fulfilment tasks. They will need to work in a customer-driven and service-oriented environment.

• Order Processing:
  Process sales orders in the ERP based on the sales order received.
  Ensure that the customers’ orders are processed in time. Work closely with sales team to support the sales process from receiving order to delivery of goods to customers.
• Customer service:
  Receive customers’ request, enquiries from phone calls, emails, face to face. Work with the operation team to provide information to address customers’ requests and enquiries. Gather and record customer feedbacks in CRM and provide solutions to ensure customer satisfaction.
• Invoicing and delivery:
  Prepare delivery order, tax invoice and loaner form. Liaising with courier service and in-house courier to ensure timely delivery to customers. Sending delivery order and invoices to customers for collection.
• Product Insurance:
  Support the process of product insurance in Singapore. Liaise with end users and Insurance company to process the insurance purchase/claims via the insurance portal.
• Administrative tasks:
  Performs various administrative activities relating to processing orders, invoicing and data maintenance. Maintain proper documentation of the order processed for audit purposes.
• Any other ad-hoc duties assigned

Requirements

• Candidate must possess at least a Diploma in any other related field
• Relevant experience in order processing
• Comfortable with 1 year contract

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Lim Lai Xin
EA Personnel Reg. no.: R2197913
EA License no.: 07C5771

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, APAC Equity Derivative Middle Office Support - Hybrid (Internal Job Title: Securities & Derivatives Analyst 1 – C09) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Process securities transactions, provide analytic input for traders and aid in review of derivative products
• Perform trade verifications to ensure accuracy of booking requests
• Identify and resolve securities and derivative settlement issues, and make process improvement recommendations to leadership
• Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services
• Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements
• Escalate transaction processing issues to the appropriate department and collaborate on a solution
• Design and analyze moderately complex reports, in coordination with standards set by direct leadership

As a successful candidate, you’d ideally have the following skills and exposure:

• 1-3 years of experience in a related Middle Office role
• Relevant Degree or equivalent industry experience preferred
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Ability to work under pressure and manage to deadlines
• Ability to work in a fast-paced environment
• Consistently demonstrates clear and concise written and verbal communication
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting or Finance

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

CPF Board helps members to save for their retirement, housing and healthcare needs. Its Customer Contact Centre (CCC) handles one of the highest volumes of phone calls and correspondences (e.g. email) within the Public Service. As a member of the Performance and Operations Support Unit, you will play a crucial role achieve a best-in-class standard for our customer service.

In this role, you will:

• Review and assess calls and correspondences received by the CCC to identify trends, issues, and areas for improvement.
• Diagnose potential operational challenges and propose actionable solutions to optimise CCC’s performance and efficiency.
• Design and standardise comprehensive frameworks for data collection, processing, analysis, and visualisation to ensure consistency and accuracy in reporting.
• Initiate and manage projects that leverage data to gain customer insights and enhance customer experience. This includes utilising tools for live chat analysis and speech analytics to drive meaningful improvements.
• Effectively communicate analyses and concepts through engaging presentations and lead knowledge-sharing sessions to foster collaboration and learning.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in roles such as Data Analyst or a similar analytics function which includes hands-on experience with data collection, processing, and analysis, as well as expertise in using data visualisation and analytics tools to drive data-informed decisions.
• Proficiency in a diverse range of data and statistical tools is highly preferred. This includes advanced skills in programming languages such as Python, R, and VBA. Experience with machine learning techniques and large language models is advantageous.
• Good experience with data visualisation and productivity software, including Power BI, Jupyter Notebook, Amazon SageMaker, and Microsoft Office Suite (PowerPoint, Word, Excel).
• Good understanding of data infrastructure, operations, and policy, with a focus on data storytelling, foundational analytics principles, and data-driven decision-making.
• Familiar in handling large datasets with precision, ensuring accurate tracking and reporting of big data. Experience with quantitative analysis, as well as text and speech analysis, is beneficial.
• Ability in creating clear, impactful written reports and presentations.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:
MindFlex Education Pte Ltd is Singapore's #1 and largest Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with no overtime culture.
We are currently expanding and looking for fresh & enthusiastic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to for this role and we would love to get in touch with you!

Job Scope:
- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency
- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc)
(no cold-calling at all!)
- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
- Coordinate and arrange 1st tuition lesson for both clients and tutors
- Follow-up with any necessary administrative support and after-sales service
- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Good Customer Services Skills
- Able to Commit for Minimum of 1 Year
- Poly & University Fresh Graduates are welcome, no experience required

Salary:
- Competitive salary structured towards helping employees grow with the company
- $2,700-$4,300/Month + CPF (inclusive of team incentives)
- Base starts from $2,500-$3,500/Month
- Attractive monthly team incentives from $200-$800/Month
- Clear Salary Progression, Annual Salary Review (Minimum 5-10% Increase)
- Management positions available (for candidates identified with leadership potential)

Working Hours:
- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
- 9.00am - 6.30pm
- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:
- Fun Working Environment with a Warm Company Culture
- Casual Working Attire, Relaxed Setting
- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
- Company Meals / Outings / Events / Bonding Activities
- Full Leave Benefits: PH, Annual Leave, Sick Leave
- Career Progression and Low Staff Turnover Rate
- Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful employment

Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Applications.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• 
  

Qualifications:

• 3+ years of experience
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic Business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem Management Tools.
• Understands of how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

Skills:

• Good interpersonal and communication skills, great teammate.
• UNIX (Linux) environment
• Databases - Oracle
• Knowledge on any monitoring tools (ITRS, AppD, Splunk) would be an added advantage

• Handles day to day order takings and in-house system data entry.
• Builds relationships with existing customers by understanding their needs and assisting with their queries.
• Manages customer orders and communicate requirements to internal stakeholders (Sales, Supply, Operations) to ensure smooth fulfilment of orders.
• Liaises and updates customers of the status of deliveries.
• Follows up with billing matters.
• Processes sales orders and verifies purchase orders.
• Assist on general administration matters.
• Coordinates import and export shipping activities in liaison with customer, supplier and shipping agent.

• Excellent career progression structure
• Opportunities for professional development
• Good overall company benefits

As a Customer Support Assistant, you will be responsible for the following duties:

• Support the Customer Support Representative team
• Handle quote processing and customer order entry.
• Retrieve shipping documents and certificates from the system and promptly email them to customers.
• Retrieve and distribute invoices and Statements of Account from the system via email to customers and other Regional Sales Managers upon request.
• Keep track of urgent orders, providing customers with updates on their status and shipping details.
• Respond to Requests for Quotations (RFQs) received through the customer portal as necessary.
• Upload order confirmations and tax invoices to customers' portals.
  Assist in managing the Customer Service and mailboxes by rostering duty with other
• Customer Support Representative
• Support with miscellaneous administrative tasks, including ordering office supplies and stationery.
• Perform additional duties as directed by the Customer Support Manager and Director.

Requirements:

• Possess a Diploma or GCE O Levels minimally
• Possess at least 2 years of experience working experience
• Fluency in Mandarin is essential for communicating effectively with partners in China
  

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email
Email Address: [email protected]

We regret to inform that only shortlisted candidates will be notified

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

About the job

If you are passionate and curious about cybersecurity, and want to use your skills to help keep our firm’s infrastructure and application secure, we want to speak with you.

Who You Are

You are talented in solving problems, delivering services, enhancing processes, streamlining workflows, coordinating and collaborating with engineers and business stakeholders. You adapt well to changes, and speak up to ask questions to clarify when things don’t look right. You have a security and customer-centric mindset. You are keen to work closely with others to listen to ideas and share suggestions to collectively devise the best approach to deliver penetration testing services.

You should preferably have a bachelor’s degree. Have good understanding of delivering services, cybersecurity industry service management frameworks and concepts. Be certified, or intend to be certified, in certifications such as ITIL, PMP, CISSP, etc.

What You’ll Do

As an individual contributor on our penetration testing team, you are responsible for:

• Overseeing a range of functions to facilitate the delivery of penetration testing services to the requestors of the service
• Ensuring that service delivery and service support processes are continuously improved for optimal service delivery and customer satisfaction
• Conducting pre-testing checks to ensure that the relevant technical information and environment are available
• Working closely with the penetration testers and the service requestors to ensure that the scope and testing requirements are aligned with the firm’s policies and processes, as well as to manage the schedule for the delivery of the services

How You’ll Succeed

Be conscientious and consistent in managing the delivery of services to the service requestors, ensuring that the service requests are aligned with policies and processes, while balancing resources and scheduling the delivery of the service. Be a team player, and a keen learner. Key skills that will support your success:

• Service Management - have a deep understanding of service management principles to ensure the efficient and effective delivery of services. This includes problem management, change management, and service level management.
• Client Relationship Management - strong interpersonal and communication skills to build and maintain relationships with clients. Be able to understand client requirements, and manage expectations throughout the service delivery process.
• Project Management - strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
• Problem-Solving - be adept at analyzing complex situations, identifying problems, proposing effective solutions, and have the ability to think critically and make decisions quickly to address service-related challenges.
• Continuous Improvement - proactively identify areas for improvement, implement process enhancements, and drive efficiency.
• Technical Knowledge - while not always required to be hands-on with technical aspects, having a good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.

The Role

You will perform production application support task for payments system (overseas and domestic remittance & cheque payment, local interbank fund transfer-GIRO, FAST, MEPS+) for APAC region.

Job Responsibilities

• Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region
• Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System
• Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.
• Support the IT Planner in meeting project objectives and perform production transition for new system launch and system change request.
• Propose improvements for systems based on identified process gaps.
• Standardize processes through developing implementation, integration, and documentation in accordance to set standards.
• Identify and propose suitable processes for automation and implementation.
• Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment.
• Highlight and escalates risk issues to relevant parties in a timely manner.
• Participate in system restoration for Disaster Recovery exercises.
• Coordinate regular meetings for issues resolution with developers/vendors.
• Perform other duties as and when assigned.

Job Requirements

• Diploma or bachelor’s degree in Computer Science or Information Technology.
• Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.
• Possess hands-on experiences in supporting Payment systems.
• Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users.
• Has functional knowledge of Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, customer eAdvices.
• Has technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, Oracle) and handling application services under Windows and LINUX services.
• Possess good understanding and competency in scripting (such as DOS, Shell Scripting)
• Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner.
• Possess collaborative team player working style with demonstration of presentable interpersonal skills.
• Excellent communication, interpersonal and presentation skills.
• Demonstrate a strong sense of accountability and ownership of results.
• Demonstrate sound judgment in reviewing problems and making recommendations / decisions.

The Role

You will perform production application support task for Supply Chain finance platform in APAC region.

Job Responsibilities

• Be the Subject Matter Expert on the Supply Chain Finance platform and eco-system facing the bank users.
• Responsible in E2E management of production incidents / service request linked to the Supply Chain Finance platform (e.g. Opening of tickets / weekly meetings on progress of outstanding issues / coordination with internal team on the execution of data extraction).
• Perform detailed support and troubleshooting for production incidents linked to Supply Chain Finance platform including coordination with internal and external stakeholders for impact analysis / workaround / root cause analysis.
• Work with the System Owner / Incident Manager to build on the Operational Knowledge Base / incident process management focusing on Supply Chain Finance ecosystem. PIC is responsible in creating / maintaining such documents including working with the project team to gain knowledge on any new enhancements / releases on the Supply Chain Finance eco-system.
• Responsible for validation of the platform after any scheduled / unscheduled patching of the Supply Chain Finance ecosystem.
• Responsible for management of the platform / coordination with internal stakeholders during any Disaster Recovery exercises.
• Responsible for execution on any system config changes linked to Supply Chain Finance platform.
• Highlight and escalates risk issues to relevant parties in a timely manner.
• Participate in system restoration for Disaster Recovery exercises.
• Perform other duties as and when assigned.

Job Requirements

• Diploma or bachelor’s degree in computer science or information Technology, Finance or Economics.
• Min. 9 years of work experience in the application or system support function, preferably in the finance industry.
• Possess functional knowledge in the Supplier Finance / Accounts Receivables Purchase / Dynamic Discounting product including middle office / back-office operations such as funding / payments.
• Possess functional knowledge on Finshare Platform (by Premium Technology)
• Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users.
• Good understanding and competency in scripting (such as DOS, Shell Scripting).
• Excellent communication, interpersonal and presentation skills.
• Demonstrate sound judgment in reviewing problems and making recommendations / decisions.
• Demonstrate a strong sense of accountability and ownership of results.
• Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business, and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide. We’re currently looking for a high caliber professional to join our team as Application Support Intermediate Analyst based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.

As part of Fixed Income Technology, FI Data Service provide:

• Data warehouse based on MSSQL and Hbase for various data storage
• Services based on Solr for index searching
• KAKFA for high-performance data pipelines, streaming analytics, data integration, and mission-critical applications
• ELK for collecting app log information
• ES for indexing and querying
• Data Distribution and Caching infrastructure based on EMS and Gemfire which can handle transactional/time series data
• Data transport infrastructure with the underlying backbone of Tibco RV message bus and Reuters TIBCO RV/RVRD, is used to exchange real time messages between publisher and consumers based on multicasting
• Telemetry for automatic recording and transmission of data from systems in different locations for monitoring and analysis.
• Various business reporting based on QlikView/Tableau

Education:

• Bachelor’s/University degree or equivalent experience

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Description: Administrative and Clinical Support Assistant

Overview:The Administrative and Clinical Support Assistant plays a dual role, combining administrative duties with clinical support tasks to ensure the smooth operation of a healthcare facility. This position involves assisting with office management, patient care, and coordination between the administrative and clinical teams.

Key Responsibilities:

Administrative Duties:

1. Front Desk Management:Greet patients and visitors, ensuring a welcoming and professional environment.
   Schedule and confirm patient appointments.
   Answer phone calls, respond to inquiries, and manage correspondence.
   Check patients in and out, verifying patient information and updating records.
   
2. Patient Records:Maintain accurate and up-to-date patient records, both electronic and paper-based.
   Ensure proper documentation of patient information, treatment plans, and follow-up notes.
   Handle the filing, retrieval, and archiving of patient records.
   
3. Billing:Process patient billing, manage invoices, and handle payments.
   Assist patients with billing inquiries.
   
4. Office Management:Order and manage office supplies and ensure the office is well-stocked and organized.
   Coordinate office maintenance and repairs as needed.
   Assist with the preparation of reports, presentations, and other administrative tasks.
   

Clinical Support Duties:

1. Patient Care:Assist with preparing patients for examinations and procedures.
   Provide basic patient education and instructions as directed by healthcare providers.
   
2. Clinical Documentation:Assist in documenting patient encounters, including updating medical charts and electronic health records (EHR).
   Prepare examination rooms by setting up equipment and supplies.
   Ensure that clinical areas are clean, organized, and properly stocked.
   
3. Infection Control & Safety:Follow proper infection control protocols to maintain a clean and safe environment.
   Ensure that clinical areas meet health and safety regulations.
   

Requirements: Administrative and Clinical Support Assistant

1. Experience:Previous experience in a healthcare setting, particularly in administrative or clinical roles, is preferred.
   Experience with electronic health records (EHR) systems and medical billing software is an advantage.
   
2. Skills:Strong organizational and multitasking abilities.
   Proficiency in office software (e.g., Microsoft Office Suite) and medical software (e.g., EHR systems).
   Excellent communication and interpersonal skills to interact with patients, staff, and healthcare providers.
   Knowledge of medical terminology and basic clinical procedures.
   Attention to detail and accuracy in handling patient records and administrative tasks.
   
3. Physical Requirements:Ability to sit, stand, and move around the office for extended periods.
   Manual dexterity for handling office and medical equipment.
   Ability to lift and carry office supplies or clinical materials as needed.
   
4. Personal Attributes:Professional and courteous demeanor.
   Ability to handle sensitive patient information with confidentiality and discretion.
   Strong problem-solving skills and the ability to work well under pressure.
   A team player with a collaborative and adaptable attitude.
   

This role is essential for ensuring both the administrative efficiency and clinical support needed for delivering high-quality patient care in a healthcare setting.

The Associate Engineer, EUS is responsible for technical support to end-users on various technical issues and problems relating to hardware and software as well as network connectivity in the organisation.

Responsibilities :

• Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g., desktop/laptop computers, printers, scanners and Smart Phones) and software such as Microsoft Office and emails
• Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.
• Support service request and incident management to provide quality end-user services.
• Perform ad-hoc root cause analysis and problem resolution.
• Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.
• Develop checklists for typical problems.
• Assist his/her immediate supervisor in the definition methods for issue resolution and prevention.
• Perform other duties as assigned.

Requirements :

• Diploma in Information Technology, Computer Engineering or equivalent, with at least 1 year of relevant experience in End User support.
• Proficient with Windows operation systems, M365, Anti-virus software and etc.
• General technical troubleshooting on IT hardware and software products (Desktops, Laptops, Printers, Audio, Projectors & etc)
• Handling incident tickets from end user for IT matters.
• Experience in supporting Microsoft Active Directory and DHCP will be an added advantage.
• Possess excellent interpersonal skills, resourceful, analytical, problem-solving and communication skills.
• A motivated person with the ability to work independently, a good team player and goal oriented individual.

Interested applicants are requested to write in with detailed resume indicating current and expected salary and availability.

We regret only shortlisted candidates will be notified.

Join Us as a Head of our Robot Support Team at LionsBot: Be a Pioneer in the Robotic Revolution!

Are you ready to be a game-changer in the cutting-edge world of Industry 4.0? At LionsBot, we're shaking up the traditional cleaning sector with our awesome robotic solutions, tackling manpower shortages head-on. Our innovative bots are already cleaning up in 30 countries around the globe!

At LionsBot, we live and breathe excellence and creativity. Our vibrant, fast-paced environment is like a 'Band of Brothers' where everyone is united by a shared Unicorn goal. If you're ready to embark on a remarkable journey and be part of a team that's making waves, read on!

Responsibilities:

• Responsible for the management and construction of the global after-sales service network outside Singapore
• Build the service support teams across Europe, Asia and USA to support our partners with quick on-site support to resolve major issues and important trails and demonstrations
• Lead the international Robot Support Team (RST) team to carry out the training on product repair, maintenance, technical upgrade and software version iteration for all LionsBot products to the partners
• Lead the team to collect after-sales problems, suggestions to improve products, customer satisfaction assessment, etc., to give feedback to the R&D department for product updates and future iterations.
• Managing the schedule and deployment of RST engineers to customer sites globally for after-sales support
• Responsible for the establishment of training and deployment SOPs for RST engineers and customers’ technicians
• Collaborate with sales team to devise suitable strategies for robot trials at potential customer sites globally

Requirements

• Bachelor's degree in Engineering, Robotics, or a related field
• 5+ years of experience in robotics service, maintenance, or a similar role
• Strong leadership and project management skills
• Technical proficiency in robotic systems and troubleshooting
• Excellent problem-solving and communication skills
• Able to work in a fast-paced environment

We are looking for Operational & Support Technician / Engineer to join our fast growing and dynamic organization.

Job Description:

• Perform in-house and onsite system maintenance tasks related
• Able to do troubleshooting for both hardware & software
• Able to support engineering department activity, daily operation and ad-hoc tasks
• On job training provided
• Willing to be deployed overseas to support maintenance work as required

Requirements:

• Minimum Diploma in Engineering or related technical field with 2 years experience
• Preferably possess Class 3/3A Vehicles license
• Positive attitude and able to work with cross functional teams
• Candidate without prior experience will also be considered
• Able to perform 24/7 standby
• Only Singapore citizens need apply

Interested candidates can click on 'Apply' or send updated resume to [email protected]

We are regret that only shortlisted candidates will be notify

Responsibilities:

• To assist in all classes at the Centre
• To assist the class teachers in preparation, follow-up and teaching
• To assist in course preparation
• To supervise informal activities
• Other adhoc duties

Requirements:

• Full time position (Mon - Fri)
• Working hours: 8 am to 5.30 pm
• Min 5 'O' levels with at least B4 in English
• Excellent spoken and written English
• Early childhood experience will have an added advantage
• Positive, energetic and a good team player
• Those undergoing training may apply

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

CPF Board helps members to save for their retirement, housing and healthcare needs. Its Customer Contact Centre (CCC) handles one of the highest volumes of phone calls and correspondences (e.g. email) within the Public Service. As a member of the Performance and Operations Support Unit, you will play a crucial role achieve a best-in-class standard for our customer service.

In this role, you will:

• Review and assess calls and correspondences received by the CCC to identify trends, issues, and areas for improvement.
• Diagnose potential operational challenges and propose actionable solutions to optimise CCC’s performance and efficiency.
• Design and standardise comprehensive frameworks for data collection, processing, analysis, and visualisation to ensure consistency and accuracy in reporting.
• Initiate and manage projects that leverage data to gain customer insights and enhance customer experience. This includes utilising tools for live chat analysis and speech analytics to drive meaningful improvements.
• Effectively communicate analyses and concepts through engaging presentations and lead knowledge-sharing sessions to foster collaboration and learning.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in roles such as Data Analyst or a similar analytics function which includes hands-on experience with data collection, processing, and analysis, as well as expertise in using data visualisation and analytics tools to drive data-informed decisions.
• Proficiency in a diverse range of data and statistical tools is highly preferred. This includes advanced skills in programming languages such as Python, R, and VBA. Experience with machine learning techniques and large language models is advantageous.
• Good experience with data visualisation and productivity software, including Power BI, Jupyter Notebook, Amazon SageMaker, and Microsoft Office Suite (PowerPoint, Word, Excel).
• Good understanding of data infrastructure, operations, and policy, with a focus on data storytelling, foundational analytics principles, and data-driven decision-making.
• Familiar in handling large datasets with precision, ensuring accurate tracking and reporting of big data. Experience with quantitative analysis, as well as text and speech analysis, is beneficial.
• Ability in creating clear, impactful written reports and presentations.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

About HPS

HPS is a multinational company and a leading provider of payment solutions

dedicated to financial institutions. Thanks to its global platform used by more than

350 issuers, acquirers and national switches, we process all types of cards (credit,

debit, prepaid, loyalty, company, fuel ...) via all types of channels (ATM, Internet and

mobile POS). We are present in more than 85 countries on 5 continents and count

among our clients some of the 100 largest financial institutions around the world.

HPS is a socially responsible company committed to employment equity for women,

visible minorities and persons with disabilities. Don't wait any longer and join us

now !

PowerCARD is used by more than 450 institutions in over 90 countries. HPS has been

listed on the Casablanca Stock Exchange since 2006 and has offices in the main

business centres of the world (Africa, Europe, Asia and the Middle East).

Responsibilities:

The responsibilities of the Support Engineer are as follows:

Contribute to the handling and resolution of incidents.

• Contribute to the support of the RUN N2/N3 team and to the resolution of

the actions to be implemented depending on the incident reported.

• Contribute to the analysis of incidents by the IT RUN team, and recommend

the actions to be implemented depending on the incident reported.

• Contribute to the implementation of developments to resolve the incident.

• Contributing to the unit tests and writing the documentation relating to the

changes made before going into production.

• Contribute to the respect of commitments/SLA's

• Contribute to the respect of commitments in terms of deadlines and quality

of provided work

• Contribute to compliance with standards specific to the activity

• Contribute to the improvement of the indicators of the team in order to

part of its activityity and the company’s brand

• Contribute to the respect of the development standards chosen by HPS as

part of its activity

• Contribute to the definition of the development guidelines for specific

Helping to support the RUN team.

Helping to support the RUN team.

• Assist the RUN teams in production

• Contribute to the validation of deliverables/procedures for the

RUN/PROJECT team during deployment.

• Assist the RUN team with requests for training/technical consultation.

• Provide training for the RUN teams

• Contribute to network improvements and carry out the regression tests

Ensure on-call duty according to the schedule and respond to intervention

needs outside working hours.

• Help to draw up on-call schedules

• Respond and deal with incidents outside working hours

Key Requirements:

• Bachelor’s Degree in computer Science or equivalent studies/ experiences

• Minimum of 3 years of professional experience in Payment domain

• Good skills in development and coding (PL/SQL, C,C++,Java, HTML,

Phyton, Oracle Data Base….)

• Hands-on experience in incident management

• Proven results-oriented person with focus on delivery

• Excellent communication and inter-personal skills to manage functional

and technical stakeholders across multiple business units

• Ability to work under high pressure and provide clarity in confusion

situations

• Location Singapore