We’re looking for a Card Fraud Analyst to join our team in the Singapore office. This role is a unique opportunity to have an impact on Wise’s mission, grow as an analyst, help save millions more people money and work in a disruptive, fast-growing and fun environment.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking, and they can spend every day using our Wise debit card.

Card payments represent a large part of the funds moved to Wise daily, and card fraud disputes are an inevitable part of that. Our Card Fraud team thus supports Wise’s mission in a very impactful area.

We have an awesome operational team handling these Card Fraud disputes in four countries across the globe; a unified team that works very closely with our dedicated engineering and product teams.

As a Card Fraud Analyst, you get to support your team’s operational success and bring your expertise to upscale the domain; driving detection and prevention focused initiatives with long-lasting impacts will be part of your daily work.

Here’s how you’ll be contributing to Card Disputes team:

1. Card Fraud Rules Management

1. Rule creation and optimisation
   Periodical Card Fraud loss reviews identifying emerging intra and cross-portfolio risks
   Working closely with the Product team on rule engine improvements.
   

2. KPI & performance measurement management

1. Managing and ensuring KPI and performance metrics accessibility to Teams
   Ensuring any required data is available to the Card Fraud Ops team - either by providing the data in an accessible manner or by driving engineering changes where necessary.
   Strong collaboration with Leadership on KPI (maintenance & building)
   Identifying the problematic areas based on KPI performance
   Identifying product issues and improvement areas (cross team)
   

3. Incident Management

• Providing data and relevant insights to all stakeholders for the purposes of incident management
• Escalating risks sitting outside of the Card Fraud domain (or appetite) to external stakeholders

About you:

• Your verbal and written English skills are excellent. If you speak other languages then that’s a bonus!
• You have strong attention to detail, punctuality, and are comfortable taking initiatives.
• You are good with routine but can also adapt and keep up with fast changes.
• You are able to work independently but also know how important good team-work is.
• You can make decisions in critical situations and have the ability to multitask.
• You have a genuine enthusiasm for the FinCrime industry.
• You have experience with SQL, or a similar coding language, and have experience with Fincrime prevention strategy creation and management.

Questions you should regularly ask yourself:

• What could I do to magnify the impact of the current detection strategies? How do I stop more fraud with a similar prevention strategy?
• What is lacking right now with our Tools that would increase the effectiveness of our prevention strategies without causing a similar increase in customer impact?
• Where we are today versus where we want/need to be in 6 months/12 months etc? (What Product/Scheme/Compliance changes will impact the Card Fraud Domain and potential impact on prevention strategies and how we stop Card Fraud?)

If you're interested in the position, please apply by submitting your CV and cover letter.

In your cover letter, please answer the following questions:

1. Do you think that customer experience should be considered as a part of the detection rule approval criteria? And why?
2. How do you think card fraud detection and prevention impacts the overall company’s mission?

Workplace: Buona Vista

Job responsibilities:

• Conceptualise and deliver virtual, blended and classroom learning interventions (e.g. develop learning resources/materials and monitor/evaluate impact of learning interventions etc.)

• Work with subject matter experts and trainers to shape the course content, curriculum and learning outcomes. Provide support and assistance to associate trainers and resource persons for the smooth delivery of programmes.

• Partner public agencies to develop and customise L&D interventions to support their developmental plans

• Project manage the development of programmes and other workstreams, including managing stakeholders (e.g. Finance, AV, Admin and Estate and Customer Service), business processes, budget and timelines to support the effective delivery of learning interventions

• Responsible for full spectrum of course administration and logistic duties (incl. booking of training rooms, preparing training materials, managing suppliers and vendors, registration, setting up of classes, and ensuring timely payments)

• Manage the finances and procurement matters related to the programmes e.g. proper accrual of expenditures related to the programmes/events, prepare procurement documents, Invitation to Quote (ITQ)

• Responsible for keeping accurate and proper records. Manage databases e.g. for students alumni.

• Comply with college service standards and operations guidelines.

• Provide timely publicity of course information, issuing of course placement letters, billing of participants and payment to trainers and vendors.

• Work closely with Team Leader to provide timely course updates and raise any potential service lapses to Management.

Requirements:

- At least a diploma holder with minimum of 2 years of relevant working experience, preferably in an administrative role.

- Excellent communication and written skills.

- Organized and meticulous.

- Team player, and able to work under pressure and short deadlines.

- Good interpersonal and customer service skills.

- Good problem-solving and time management skills.

- Proficient in Microsoft Office applications.

- Demonstrate a positive attitude with integrity and drive for excellence in work.

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Application Business Analyst who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description

Essential Job Functions:

• Contribute to software development projects by writing, testing, and debugging code, under the guidance of senior team members
• Collaborate with the team to meet project objectives, actively participating in code reviews and design discussions
• Assist in the documentation of software requirements and specifications, striving for clear and effective communication
• Participate in troubleshooting and resolving technical issues, seeking guidance and mentorship
• Learn and adapt to software development practices and methodologies, actively participating in training programs
• Contribute to the implementation of best practices and emerging technologies
• Collaborate with team members to enhance your understanding of software architecture and design
• Contribute to the team's knowledge sharing and learning environment

Basic Qualifications

• Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience
• Relevant experience, typically 3+ years of relevant software engineering experience
• Looking for Business Analyst with experience managing Java / or any application development projects
• Effective communication and collaboration abilities
• Strong problem-solving mindset
• Willingness to learn and adapt to the field

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.

You will review business processes and policies, as well as engage internal and external users to define business requirements for process improvement and product development. You will work closely with different product and teams to develop various systems and support the onboarding of users.

JOB:-

• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to business operations to identify areas for improvement and optimisation
• Develop a deep understanding of operational workflows and procedures and maintain up-to-date documentation of policies and processes
• Partner business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver operational outcomes effectively
• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant teams
• Support business transition and help drive change through actively engaging key stakeholders and end users
• Own and maintain overview of business operations health’ and support operational decision-making through business analytics by:
- Establishing standards and metrics to measure impact, progress and performance of operational initiatives
- Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards operational goals
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Requirements:-

• Proven experience as a Business Analyst or in a similar role, preferably in a business operations or process improvement capacity
• Strong analytical skills with the ability to collect, organise, analyse and interpret large datasets
• Good understanding of user-centric principles and/or service design
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
• Proficient in using data analysis tools and techniques such as Python, SQL, or data visualisation software is a bonus

1. Answering incoming call, taking messages and re-directing calls as required

2. Process enquires and orders via email or phone or social media

3. Provide excellence customer services

4. Check data accuracy in orders and invoices and process orders in a timely manner

5. Liaise with the logistics department to ensure timely deliveries

6. Maintain and update sales and customer records and database

7. Develop monthly sales reports

8. Communicate important feedback from customers

9. Ensure sales target are met and report any deviations

10. Stay up-to-date with new products and features

11. Appraise customers on alternative products when required item is not available

12. Resolve problems pertaining to customer orders

13. Taking minutes for sales meeting

14. Diary General office management and arranging appointments

15. Maintaining the company social media account and web management

16. Providing administrative support to Sales Reps and Management

Regional IT Specialist, Sales Solutions

Job Summary

• Work closely with Company’s IT systems team to execute projects, enhancement, and production support.
• Involved in the full life cycle of projects, starting from requirement gathering to providing support after project goes live.

Responsibilities

• Responsible for project schedule and deliverables.
• To support Front Office, Sales & Marketing teams' growing demand for digitalization and provide IT solutions to support revenue generation in the area of B2B & B2C.
• To work closely with stakeholders in driving the adoption, optimization, and iteration of the Salesforce/MSD (Microsoft Dynamics) platform, leveraging multiple integrations and technologies.
• Involved in the full life cycle of projects - support project teams for project implementation including requirement gathering, architecting, developing, testing, issue/risk management, change control, delivery, documentation, and post-implementation support.
• Providing regular progress reports and status to project team, managing risk and related queries.

Requirements

• At least 1-2 years of working experience in IT and project management.
• Good working and learning attitude.
• Have good communication skill, meticulous and organized.
• Able to work under tight deadlines.
• Good working knowledge of computer systems, security, network, and databases.
• Self-motivated and able to work independently.
• Proficient in project management tools, Excel, Word
• Able to prepare and interpret flowcharts, user story, use case or similar diagram.

Qualifications

• Minimum Diploma in Information Technology, Computer Technology or equivalent.

Position: IT Application Analyst

Location: Alexandra Road (near MRT Labrador Park)

Salary: S$5,000 - 5,500

Primary Responsibilities:

• Understands company business processes in order to provide application support
• Understands how assigned applications work, data structure and workflow
• Ensures assigned applications operate at optimum levels through regular maintenance
• Works with business users and application developers to identify bugs, recommend and implement enhancements
• Provides identification, tracking and resolution of application problems, both on-board and within the office, on a day-to-day basis via the IT Ticketing system
• Document issues, observations and outcomes accurately to ensure enough information is capture to escalate issues as required
• Liaises with fellow team members to seek clarification and resolve issues
• Develops and executes test plans, tests new software versions as made available by the vendor and documents test results when required
• Provides evening and weekend support for applications as required
• Performs other duties as required

Requirements:

• Degree or diploma in IT, computer science, or similar field
• Minimum of two to three years’ experience in an IT role
• Strong knowledge of systems analysis and system development life cycle theory emphasizing project management, continuous quality improvement and management information systems techniques
• Strong verbal and written communication skills, and good writing style
• Proven ability to work independently with minimal supervision and collaboratively with cross-functional teams
• Attention to detail
• Ability to plan and organize, priority and multi-task effectively
• Critical thinking and problem solving skills
• Sound decision-making skills

Additional Desired Qualifications:

• Experience in a ship management company

HOW TO APPLY:

If you are a team player, meticulous & organized, and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you. Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Syeera Khairudin (EA Personnel Reg. No. R2199017, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) or contact Syeera at 65909916 or WhatsApp 8911 9615 for a confidential discussion.

Email – [email protected]

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

· Current & Expected salary

· Reason(s) for leaving

· Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

• European-American MNC
• 5-day work week
• Up to S$6,000
• Minimum 3 years of experience in FP&A
• Experience in manufacturing environment is preferred

Our client, a leading automotive technology supplier, is looking for suitable candidates to join their growing business as Finance Analyst (FP&A).

RESPONSIBILITIES:

• Coordinate, prepare, compile, and analyze the Annual Budget before submission to the corporate office
• Analyze financial variances and pro-actively hosts meetings with operations departments to review and discuss monthly forecast performance
• Co-relate complex data from numerous sources & formulating it into management reports
• Review a wide variety of records and involve departments to ensure data validity
• Manage SOX and internal/external audit queries
• Streamline processes and participate in ad-hoc LEAN projects

REQUIREMENTS:

• Bachelor Degree in Accounting, Finance or related disciplines
• Minimum 3-4 years of relevant experience in financial planning & analysis (FP&A)
• Experience in manufacturing environment is preferred
• Proficiency in Microsoft Office particularly in Excel & PowerBI

OTHER INFORMATION:

• Location: North-East
• Working hours: Monday to Friday, Office Hours
• Salary: Up to S$6,000 (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Description & Requirement

The successful candidate will be responsible for the coordination, development work of the entire Microsoft Dynamics NAV / D365 Business Central solution to a variety of industries, execution, control, completion, and support of Dynamics 365 Business Central, ensuring consistency with the company strategy, commitments, and goals.

Job Description

• Development work of entire Microsoft Dynamics NAV / D365 Business Central solution to a variety of industries.
• Conduct GAP-FIT analysis.
• Study and prepare system development specifications and coordinate with the functional / application consultant.
• Hardware System installation and configuration
• Able to interact and manage clients at different levels during the implementation.
• Provide on-going support.
• Other tasks as deemed appropriate by the company.

The Opportunity

Our Mission

Technology is here for a reason – to make life easier for everyone.

At BlueBell Discovery, we are passionate about creating IT systems that are effective, reliable and truly makes everyday life easier for users! Thus, over the years, we have been delighting clients from a wide range of industries with our integrated solutions, which have played a key part in driving productivity improvements, enhancing customer experience and catalysing business growth for them. Some of our key products which have made life easier for clients and end users include our Media and Queue Systems, Self-Service Payment Systems, Self-Service Registration Systems etc.

Our Team

We value teamwork above individual glory, we favour ability over experience and degrees, and as a Singapore IT company that delivers results, we cherish a great can-do attitude over all else!

About the Role

We’re looking for a Project and Support Engineer to be the go-to professional trusted and relied upon to provide IT system support and to resolve system issues.

If you are looking for:

• a key role in system support;
• an opportunity to learn and contribute in a challenging and dynamic environment; and
• the satisfaction that comes with keeping systems in tip top condition,

read on, as this is the opportunity you’re looking for!

What You’ll Learn

At BlueBell Discovery, with the right attitude, you will have an exponential learning curve.

Some things you will learn:

• Integrate equipment
• Configure system and network
• Diagnose system issues
• Apply targeted and effective system fixes
• Problem-solving skills
• Communication skills
• Be a better team player
• Industry insights on trends and requirements

Job Description

Be a key personnel in system development and on-going usability

• Co-ordinate project activities and monitor project progress
• Assemble and test equipment and systems
• Install and commission systems
• Conduct user training
• Manage and resolve issues
• Conduct routine maintenance
• Help clients resolve system-related issues

The job will also require the candidate to be on standby for system support if necessary. There will be rotation for the after-office hours standby within the team. Should the candidate be activated after office hours to provide system support, flexible working arrangements can be arranged for the following day.

Requirements

• Fresh graduates or experienced engineers who are constantly seeking challenges
• Diploma or NITEC in any of the following: Information Technology, Electrical and Electronic Engineering, Computer Engineering, Mechanical Engineering or any other related disciplines
• Experience or knowledge in networking equipment configuration and design, setup and deployment
• Knowledge in using AutoCAD or any 2D or 3D technical designing tool is a plus
• Singaporeans and Singapore PR only

What we’re looking for in you:

• Enjoy Project and Support work and are constantly seeking improvements in work processes, to make life easier for people
• Possess strong analytical and problem-solving skills; able to break down a complex problem into manageable modules
• Strong attention to details
• Self-motivated
• Able to work independently and effectively in a team
• Ability to work in a fast-paced environment
• Excellent time and project management skills

Are you interested in the prospect of learning best practices from Japan in The PEST INDUSTRY?

If so, this could just be the job for you!

JOB FUNCTION AND RESPONSIBILITY

• Provide quality technical reports and solutions to customers and team
• Troubleshoot technical problems
• Develop and conduct quality assurance checks
• Ensure Workplace Safety and Make Ready to Work Preparations
• Plan & Review pest management operations
• Plan and provide technical training
• Manage Client’s request
• Any other duties as and when assigned

REQUIREMENT

• Degree in Entomology or Bachelor of Science specialization in Environment Biology or related field
• Minimum 1year relevant work experience in pest management industry
• Good interpersonal communication skills with strong motivation for personal and team achievement
• Strong oral and written communication skills
• Well organized, independent, meticulous and ability to multitask

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

We are searching for Senior Application Support Engineer

Internal Code: AC007

What will you do?

• First responder to application and web services issues.
• Manage incidents and problems until closure with related parties.
• Carry out preventive maintenance, i.e. checking and reporting on the application and collecting data on application hits, server data load, etc.
• Conduct tests on application to reveal possible faults
• Assist in deployment and upgrade activities
• Work in a team setting with fellow support engineers, project managers and developers
• Maintain a good knowledge base and documentation for operational support
• Collaborate with external stakeholders and vendors to resolve incidents.

Requirements

What are we looking for?

• Bachelor’s degree in Computer Science or equivalent.
• Diploma holders will relevant experiences will be considered.
• 2+ years web and mobile application production support in large and complex systems operation environments.
• Assist developers in troubleshooting mobile apps, web portals API thru server/app logs to resolve issues.
• Able to grasp the knowledge of the application business logic.

Good to have:

• Experience in L1/L2 support for applications and backend services.
• Experience with various Singapore Government or Statutory IT compliance standards
• Experience with Jira, Confluence, or other collaborative platforms
• Knowledge of DevOps practices.
• Experience in development experiences is a plus.
• Good understanding of App/Web Server and SQL Database configuration and setup

Benefits

What do we offer?

• Fun working environment
• Flexi benefits
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Apply for this job

Headquartered in Singapore, Actxa Pte Ltd is a deep tech company founded in 2015 that leverages artificial intelligence to create next generation preventive healthcare solutions.

We create evidence-based, personalised health insights in the domains of physical activities, sleep quality, body composition, stress and recovery, heart health and blood glucose evaluation and monitoring.

To improve population health, Actxa establishes worldwide partnerships and research collaborations to develop critical preventive health models to help people avert chronic diseases such as diabetes and hypertension.

We are searching for our next team members to join our growing team.

More information about us: https://www.actxa.com

Actxa is hiring for Technical Sales Support Engineer

Internal Code: ACX001

We are seeking a passionate Technical Sales Support Engineer plays a crucial role in bridging the gap between the technical aspects of a product or service and the sales team.

A Technical Sales Support Engineer is essential for ensuring that sales teams can effectively communicate the technical aspects of a product or service, ultimately leading to successful sales and satisfied customers.

They assist sales professionals in understanding and effectively communicating the technical features, benefits, and capabilities of a product or solution to potential clients.

This position requires a strong technical background, excellent communication skills, and a deep understanding of the product or service being sold.

1. Product Knowledge:

• Develop an in-depth understanding of the company's products or services, including their features, functionality, and technical specifications.
• Stay up-to-date with product updates and changes.

2. Pre-sales and Post Technical Support:

• Collaborate with the sales team to understand customer requirements and challenges.
• Prepare and deliver technical presentations and solutions to potential customers.
• Provide pre-sales technical support by answering customer queries, addressing concerns, and conducting product demonstrations.
• Responsible for the transition from the sales phase to the implementation phase and product launch by working closely with clients and internal teams.
• Troubleshoot technical issues or challenges that may arise during the integration process and work to find solutions.
• Address technical post-sales inquiries and issues to ensure customer satisfaction.

3. Proposal Development:

• Collaborate with the sales, product and platform teams to create technical proposals, including pricing, configurations, and technical documentation.
• Ensure that proposals align with the customer's technical requirements.

4. Technical Expertise:

• Offer technical expertise to the sales team to help them address customer objections and concerns effectively.
• Act as a technical resource during the sales process to build credibility and trust with potential clients.
• Provide technical training to customers and sales team members to enhance their product knowledge and sales effectiveness.

5. Competitive Analysis:

• Stay informed about competitor products and services, and provide insights to the sales team regarding competitive advantages and disadvantages.

6. Documentation:

• Create, maintain and update technical documentation, user guides, product manuals, datasheets, and case studies, to aid in the sales process.

7. Customer Relationship Building:

• Build and maintain relationships with key customers to enhance trust and loyalty.
• Collect feedback from the sales team regarding customer experiences and technical challenges and provide this feedback to the product development team for continuous improvement.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Electrical & Electronics Engineering, or related discipline.
• At least 2 to 4 years in technical sales and support from industries like, digital health, connected devices, software/cloud services, information technology, or similar industries.
• Keen interest in digital healthcare, AI in healthcare, preventive health and wellness, and sports science domains.
• Excellent communication and presentation skills with good interpersonal and relationship-building skills.
• Sales acumen and customer-oriented mindset.
• Ability to problem-solve and can be very resourceful.
• A natural tenacity, resilience and determination
• Travelling is required for this role.

What do we offer?

• Fun working environment
• Flexi benefits
• Employee Wellness Program

Actxa Pte Ltd is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Actxa Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Actxa Pte Ltd.

Your personal data will be processed for the purposes of managing Actxa Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( https://www.actxa.com/privacy-policy ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Apply for this job

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

We are searching for Application Support Engineer

Internal Code: AC007

What will you do?

• First responder to application and web services issues.
• Manage incidents and problems until closure with related parties.
• Carry out preventive maintenance, i.e. checking and reporting on the application and collecting data on application hits, server data load, etc.
• Conduct tests on application to reveal possible faults
• Assist in deployment and upgrade activities
• Work in a team setting with fellow support engineers, project managers and developers
• Maintain a good knowledge base and documentation for operational support
• Collaborate with external stakeholders and vendors to resolve incidents.

Requirements

What are we looking for?

• Bachelor’s degree in Computer Science or equivalent.
• Diploma holders will relevant experiences will be considered.
• 2+ years web and mobile application production support in large and complex systems operation environments.
• Assist developers in troubleshooting mobile apps, web portals API thru server/app logs to resolve issues.
• Able to grasp the knowledge of the application business logic.

Good to have:

• Experience in L1/L2 support for applications and backend services.
• Experience with various Singapore Government or Statutory IT compliance standards
• Experience with Jira, Confluence, or other collaborative platforms
• Knowledge of DevOps practices.
• Experience in development experiences is a plus.
• Good understanding of App/Web Server and SQL Database configuration and setup

Benefits

What do we offer?

• Fun working environment
• Flexi benefits
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Apply for this job

Unlock Your Potential with a Growing and Dynamic Company.

At Ascentis, we are proud to be a leading CRM, digital, and social company with a track record of excellence. With over 50 prestigious awards under our belt, we have established ourselves as a trusted partner in servicing regional accounts across 13 countries in Southeast Asia.

Our success is rooted in our core values: PACT - professionalism, accountability, consistency, and teamwork. These values drive our dynamic and fast-paced environment, where results matter. We believe in fostering a culture of open communication, where every voice is valued, and ideas are encouraged to flourish. One of our key differentiators is our flat organizational structure, which promotes a collaborative and inclusive work environment. Our management team is hands-on and approachable, working side by side with our talented employees to drive innovation and achieve remarkable results. As a growing company, we offer tremendous potential for personal and professional growth. We embrace a meritocratic approach, recognizing and rewarding the contributions of talented individuals who thrive in a team-oriented setting.

We believe in providing ample opportunities for our employees to take on new challenges, learn, and advance their careers. If you are a passionate and driven individual seeking a rewarding career in a company that values your skills and potential, Ascentis is the place for you.

Join us on our journey of success and be part of a team that is shaping the future of our industry. We look forward to welcoming exceptional talent who share our values and are ready to make an impact. Together, we can ascend to new heights.

Responsibilities :

· Develop data pipelines (ETL / ELT flows) to collect and integrate data from diverse sources into data lake and data warehouse.

· Construct a data quality service to uphold the integrity of data models.

· Create reports using PowerBI or other Business Intelligence tools.

· Implement monitoring tools / scripts to detect and address performance bottlenecks.

· Optimize data extraction operations to avoid impacting the performance of source systems and enhance overall ETL / ELT job efficiency.

· Generate high-quality code to support data processing tasks.

· Collaborate closely with engineering and product management teams.

· Potentially engage with external partners or clients to collaborate on building data pipelines.

Requirements:

· 3-5 years experience designing and implementing scalable data processing solutions.

· BSc in Computer Science or equivalent practical experience.

· Hands-on experience in designing and implementing AWS Analytics services, with a focus on Glue, Athena, Lambda, Airflow, SageMaker, and Quicksight.

· Familiarity with AWS cloud platform, including S3 and EC2.

· Knowledgeable in Data Lake and Data Warehouse design, incorporating best practices in data modelling and data partitioning.

· Practical experience in constructing ETL / ELT data pipelines, adhering to best practices in data cleansing, tokenization, and ensuring high data quality.

· Proficiency in utilizing data visualization tools including Microsoft PowerBI and AWS Quicksight.

· Familiarity with databases such as SQL Server and PostgreSQL is advantageous.

· Practical working experience with Python.

*Interested candidates, kindly submit your updated CV to [email protected]

Responsibilities:-

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Design, develop, test scenarios and test cases and deploy the application
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, back-up procedures, network and PC

Requirements:

• Diploma or Degree in Information Technology or equivalent
• At least 3 to 4 years of experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of windows servers, virtual machines (HyperV, Citrix) remote desktop, router, Fortinet firewall
• Strong communication, interpersonal and customer relationship building skills.
• Motivated in problem solving
• Able to work as a team and independently

Benefits:

• 5 days work week
• Yearly Variable Bonuses
• Medical and insurance coverage
• On-the-job training provided
• KPI Incentive available
• Long service award
• Employee Vacation Benefit

Job Description

• Provide onsite support at client’s premise, remote support by phone and email, and standby support;
• Meet service level expectations by responding promptly to clients’ incident tickets and liaising with internal team to close the tickets;
• Install and configure hardware, IOT devices and software;
• Troubleshoot hardware and software problems, including network and security issues;
• Monitor server health and perform maintenance and tuning on Windows server and MS SQL server;
• Comply with all applicable company product/project development and release processes;
• To assist in any other work as required by the company.

Job Requirement

• Diploma / Degree in IT, Computer Engineering or equivalent
• Fresh graduates are welcome to apply. Candidates with working experience will be advantage;
• Able to understand and write SQL scripts;
• Practical experience with Windows server, MS SQL, enterprise network, enterprise security, HA;
• Practical experience with healthcare IT will be advantages;
• Strong interest in IT and customer service;
• Good interpersonal, communication (written and oral in English), and troubleshooting skills;
• Experience in healthcare IT, MS SQL scripts, ASP.NET, enterprise network and security, HA;
• Member of our IT support team to provide technical support to our clients;
• Keen to learn, hardworking, disciplined, and responsible.

• Up to S$5,500
• European MNC
• 5-day work week
• Familiarity with ITIL processes
• Proficient in Microsoft Office 365, One Drive, SharePoint, Server, Windows Professional & Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

Our client, a leading medical devices manufacturer, is looking for suitable talents to join their growing business as an IT Support Executive.

RESPONSIBILITIES:

• Perform daily reviews of system backups for the local site, operating servers, and network equipment, and document the findings.
• Assist network administrators in troubleshooting network connectivity, server, and VOIP issues. Additionally, support in maintaining accurate Active Directory entries for desktops.
• Provide support for the Office Suite, Outlook email applications on desktops, and other company-endorsed desktop and mobile applications.
• Resolve hardware and software issues pertaining to desktop and mobile devices.
• Provide support for production and office peripherals as required.
• Work closely with Operational Technology (OT) teams to understand system requirements and integration points.
• Assist in the design, implementation, and maintenance of OT systems.
• Troubleshoot and resolve issues related to the convergence of IT and OT technologies.
• Manage Configuration Items (CI) in the Computer Management Database (CMDB).
• Manage incident and service tickets in ServiceNow.
• Manage critical incidents and handle escalations in a professional manner.
• Monitor and report on key performance indicators (KPIs) while defining and implementing measures to optimize performance.
• Collaborate with global cross-functional teams (including IT Infrastructure and Digital HUB) to implement various IT and Digital solutions in Singapore and Malaysia.
• Actively engage with clients to comprehend their needs and advocate for IT solutions.
• Cascade IT communications to IT users at the local sites.
• Gather feedback from local management and users on IT services and provide insights to the leadership team for ongoing improvement of IT services.
• Continuously monitor operations and proactively develop enhancements to improve the overall user experience.
• Offer solutions and ideas for improvement and optimization.
• Plan and implement IT rollout projects.

REQUIREMENTS:

• Bachelor Degree in Computer Studies/Information Technology
• Minimum 5 years of work experience in Information Technology
• Familiarity with ITIL processes
• Technical certifications are advantageous.
• Proficient in the following:

*Microsoft Office 365, One Drive, SharePoint.

*Basic apps available on mobile devices, and setup on mobile devices.

*Latest version of Windows.

*Basic configuration of PCs and laptops.

*Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

*Server and Windows Professional and/or latest version.

• Technical knowledge of client endpoint devices and printers, software & hardware configuration troubleshooting, and follow-up.
• Desired knowledge in the field of Industry 4.0/IOT.
• Experience in connecting shopfloor machines to IoT platforms is a plus.

OTHER INFORMATION:

• Location : North-East
• Working hours : Monday – Friday ; Office Hours
• Salary: Up to S$5,500 ; Salary will commensurate according to experience & qualifications
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

The Senior IT Product Testing Analyst will be responsible for performing regular quality audits based on established standards to ensure quality service to customers is consistently met. The Senior IT Product Testing Analyst will facilitate calibration sessions with Team Leads to generate timely and accurate reports on a daily, weekly, and monthly basis perform quality analysis, and be capable of identifying root causes and corresponding action items to improve and or sustain performance.

Role and Responsibilities

• Leads and manages the day-to-day activities of QA Testers and is in charge of all quality aspects of the system
• Works with the product manager, designers and development team to define the test coverage plan to ensure the test scenarios and test cases are scalable and sufficient
• Provide hands-on technical and functional input in the area of continuous testing, monitoring, and continuous delivery across multiple products
• Recommend and evaluate new tools to improve productivity, efficiency, and quality
• Proactive in improving productivity, efficiency, and quality of QA team
• Assess current framework and testing strategies
• Analyze Business, Functional, Technical, and UI (User Interface) project/release requirements
• Analyse bug trends and fine-tune QA processes to improve overall quality of the product
• Design and implement QA test Protocol and processes
• Assist with defining QA test Protocol and processes
• Develop, maintain, and support post-deployment automated tests
• Mentor junior team members on technical concepts and implementations

Qualifications and Education Requirements

• 3-4 years in the capacity of a QA Lead
• Relevant experience as a Software Tester
• Bachelor’s degree in Computer Science, Software Development, or related technical discipline
• Familiar with Agile tools (e.g. JIRA/Confluence)
• Continuous QA process improvement
• Test Automation skill sets are highly favourable
• Experience in tech or Fintech related service company would be advantageous

Note:

• Singaporean and Permanent Resident candidacy will be assessed as priority.

Jobscope:

· Providing administrative and documentation support to the sales team

· Read and understand orders – to ensure it can be fulfilled smoothly.

· To ensure orders are placed correctly and timely.

· Keep track the delivery status of orders regularly to avoid late penalty.

· Respond effectively and efficiently to customer’s inquiries.

· Follow up with factory about the delivery schedule and documentation

· Maintain & update filing and database system regularly.

· Support day-to-day operations – Prepare Proforma Invoice, follow up deposit/advance payment, shipping instruction and shipping documents.

· Prepare and apply of Certificate of Origin

· Any other ad-hoc duties as required.

Requirements

· Min GCE 'O' / 'A' Level

· Meticulous, responsible and positive attitude

· Billingual - English & Mandarin.

• Up to S$5,500
• European MNC
• 5-day work week
• Familiarity with ITIL processes
• Proficient in Microsoft Office 365, One Drive, SharePoint, Server, Windows Professional & Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

Our client, a leading medical devices manufacturer, is looking for suitable talents to join their growing business as an IT Support Engineer.

RESPONSIBILITIES:

• Perform daily reviews of system backups for the local site, operating servers, and network equipment, and document the findings.
• Assist network administrators in troubleshooting network connectivity, server, and VOIP issues. Additionally, support in maintaining accurate Active Directory entries for desktops.
• Provide support for the Office Suite, Outlook email applications on desktops, and other company-endorsed desktop and mobile applications.
• Resolve hardware and software issues pertaining to desktop and mobile devices.
• Provide support for production and office peripherals as required.
• Work closely with Operational Technology (OT) teams to understand system requirements and integration points.
• Assist in the design, implementation, and maintenance of OT systems.
• Troubleshoot and resolve issues related to the convergence of IT and OT technologies.
• Manage Configuration Items (CI) in the Computer Management Database (CMDB).
• Manage incident and service tickets in ServiceNow.
• Manage critical incidents and handle escalations in a professional manner.
• Monitor and report on key performance indicators (KPIs) while defining and implementing measures to optimize performance.
• Collaborate with global cross-functional teams (including IT Infrastructure and Digital HUB) to implement various IT and Digital solutions in Singapore and Malaysia.
• Actively engage with clients to comprehend their needs and advocate for IT solutions.
• Cascade IT communications to IT users at the local sites.
• Gather feedback from local management and users on IT services and provide insights to the leadership team for ongoing improvement of IT services.
• Continuously monitor operations and proactively develop enhancements to improve the overall user experience.
• Offer solutions and ideas for improvement and optimization.
• Plan and implement IT rollout projects.

REQUIREMENTS:

• Bachelor Degree in Computer Studies/Information Technology
• Minimum 5 years of work experience in Information Technology
• Familiarity with ITIL processes
• Technical certifications are advantageous.
• Proficient in the following:

*Microsoft Office 365, One Drive, SharePoint.

*Basic apps available on mobile devices, and setup on mobile devices.

*Latest version of Windows.

*Basic configuration of PCs and laptops.

*Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

*Server and Windows Professional and/or latest version.

• Technical knowledge of client endpoint devices and printers, software & hardware configuration troubleshooting, and follow-up.
• Desired knowledge in the field of Industry 4.0/IOT.
• Experience in connecting shopfloor machines to IoT platforms is a plus.

OTHER INFORMATION:

• Location : North-East
• Working hours : Monday – Friday ; Office Hours
• Salary: Up to S$5,500 ; Salary will commensurate according to experience & qualifications
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

• Prior experience in procurement process.
• Knowledge on IT matters.
• Good communication skills.
• Good command of written and verbal English.
• Monitor various software/hardware license and maintenance contract life cycle.
• Maintain and ensure that the Software Licenses and Hardware maintenance team site is up-to-date.
• Liaise with various vendors for budgetary quotation.
• Prepare various procurement documents, e.g. Submit Request for Purchase in IT system, approval paper, tender specification, tender evaluation and tender recommendation for award.

*Roaming or Onsite positions

5-days work week / w CPF / w Leave Entitlement / w Performance Bonus

• Duration: Renewal contract with benefit (AL, MC, Medical claim) & perm

Responsibilities:

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other IT maintenance vendors for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirement:

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others:

• Able to start immediately would be preferred
• 5 Days work week from Mon to Fri