Responsibilities

• Able to handle premium users (VVIP);
• Able to manage Site Operation;
• Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ;
• Oversee the scheduling and coordinate of the Deskside Engineers ;
• Oversee the training and development of the onsite engineers;
• Oversee the support for premium users (VVIP);
• Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client;
• Work with client to reach service level target;
• Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day.
• Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism
• Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements
• Ensure that IMAC executed are updated by next business day to Asset Management Team
• Needs to report on a monthly basis the status of the IMAC operation Site supported.
• Ensure all operational procedures are current and adhered by the operation team
• When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators
• Provide suggestions to help improve operations on an ongoing basis.
• Monitor and Track Service Levels on a daily and weekly basis
• Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties.
• Conduct regular security education/awareness/refresher briefing (as per frequency specified by client) to all new and existing staff
• Provide monthly security governance reporting
• Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer;

Requirement:

a) Minimum 2-3 years of relevant experience with team-leading experience.

b) ITIL Foundation certified- Good to have

c) Must be customer-oriented.

d) Good technical knowledge in all OS , Internet Browsers, MS Office, Lotus Notes, MS Outlook, basic Network troubleshooting skills.

e) Must be able to be a team player and willing to work on shift if required and willing to work in a challenging environment.

f) Must have some basic communication skills.

g) Willing to take on extra tasks that are given

EA License No. - 14C6941

Requirements:

- Support the marketing team in strategic, tactical creative plans to drive sales for our business and ensure brand growth through various marketing activities.

- End to end execution and management of marketing campaigns - from content generation to copywriting to compaigns tracking and reporting .

- Strategize, plan, create and deliver quality, engaging social media and digital content for company blog site

- Handle artwork and design

- Contribute ideas, design new artwork and have the expertise to work with a wide range of digital graphi tools to produce high-quality visual communications.

Job Title: Technical Support (ID4534)

Location: Pandan Cres

Working Hours: Mon to Fri 8.00am-5.00pm

Salary: $3000-$4000

Job Descriptions:

• Provide after-sales technical support to all local and regional customers.

- Manage coverage of on-site, telephone, email, and other remote technical support to customers in a timely and effective manner for all products

- Provide technical advice and recommendations to customers to resolve issues

- Escalate and update internal team on the product issues and follow up closely of the progress/solutions with customers

• Liaise with HQ and subsidiaries companies for any product or technical issues.

• Provide necessary hands-on training to internal team (e.g., technicians) to handle fully test of product or system to ensure it functions properly and meets the specification.

• Support QA team in system testing which include Factory Acceptance Testing, Interface Factory Acceptance Testing as well as Site Testing

Job Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Electrical Engineering or equivalent.

• At least 1 - 2 years of quality engineering experience working in manufacturing environment.

• Experience in auditing to the requirement of ISO quality system standards will be an added advantage.

• Demonstrate responsiveness and promptness in meeting company’s needs.

• Act with a high level of integrity.

• Act resourcefully to ensure that work is completed within specified time and quality.

• Willing to travel.

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens.

Role and Responsibilities

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (L1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients

Education Qualifications and Requirements

• Diploma in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Basic knowledge of cloud concepts and networking,
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Company : US MNC , utility backed seaborne energy trader specialising in Coal, Gas and Freight etc

Working Hour / Location : 9.00am to 6.00pm (Mon - Fri) / Raffles Place MRT

Remuneration : Up to $6,300 + 13 mths Aws + Excellent Bonuses + 21 days AL + permanent staff benefit

Responsibilities:

• Overall responsibility for P&L production, market risk and credit risk management.
• Production of daily P&L reports and consolidation of all trade book reports, ensuring its precision, consistency and integrity
• Resolving queries from traders or other departments relating to P&L impacting topics
• Raising queries to traders when proposed booking changes or business practices are unclear
• Bringing awareness and understanding to the impacts of deal changes or bookings to different departments, considering how it will impact them
• Validation of physical commodity (LNG, Gas and Coal) and derivative deal entries ensure an accurate valuation within our ETRM
• Ownership of maintaining price curves and associated calendars
• Understanding the different funding requirements for futures and forwards and how it impacts various stakeholders
• Responsibility of the relationship with clearing brokers and clearing banks
• Monitoring the trading activity; highlight, report unusual activity and support Market and Credit risk monitoring
• Understanding and ability to calculate the impacts of IR and FX on P&L, working with the Treasury team to ensure the impacts are expected and hedges are correct or executed when required
• Supporting Finance in month-end financial closing processes explaining any provision requirements for the business
• Summary reporting (e.g. weekly, monthly) on key analytics
• Synergize with other teams based in London to add value to each others tasks as well as gaining a greater insight for colleagues based in Singapore
• Proposing and implementing innovative, more accurate and more efficient processes and calculation methods
• Ownership of the Contract and confirmation management for financial trades

Requirements:

· Degree in Finance, Business , Economics, Marketing, Bank & Finance or any relevant discipline

· At least 3 to 5 years of work experience within an energy or commodity trading environment

· Familiar with Power BI / Tableau / Alteryx / Python / Data Analytics / Data Visualisation

· Good commodities and P&L experience

· Well versed in GARP ERP or GARP SCR

· Confident and clear communication style ability to deliver ideas, ask for explanation when unsure and challenge others when best compliant practice is not applied

· Ability to work logically, quickly, and accurately while handling multiple tasks

· Comfortable with large data sets - effectively display and explain analysis for management

· Commercial awareness and adaptive approach to problem solving

· Capable of working autonomously and organising workloads and managing delivery and expectation of front office

JOB ID : QY7RVV35

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building Singapore 049705

DID: 6950 9725
http://www.peopleprofilers.com

Georgez Josiah LIM

License Number: 02C4944
Registration Number : R1108994

Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its’ Clients and manage your application for employment with People Profilers and/or its’ clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

• creating, enhancing, and managing the assigned Computer Integrated Manufacturing (CIM) applications and components to ensure their optimal performance and functionality.
• Responsible to provide 24/7 level 2 & 3 support to ensure the eefiecient operation of production lines.
• Involve collecting specifications, creating, implementing, and rolling out new versions of CIM applications, with a particular emphasis on automation solutions for the Equipment Manager system.
• collaborating with other IT teams towards a shared objective of enhancing system response time and availability.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 2 years of experience in Java development, SEMI Equipment Communication Standard (SECS), Oracle SQL, and/or Tibco.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628

PRINCIPAL DUTIES AND RESPONSIBILITIES:

· Responsible for submission of timely, accurate and commercially-focused Budget, Forecast and 3 Year Planning for Singapore, in line with agreed templates and timetables

· Identify and timely report risks and opportunities for the business by monitoring Sales Pacing and cost spending closely

· Update commentary highlights concisely, anticipating potential questions and address them in advance with supporting analysis as appropriate

· Provide Business Partner support to event team

· Monthly P&L actual review and working with SSC for month end. This will include:

- Ensure revenue and costs are recorded correctly, and intercompany billings are performed

- Compliance in accordance to Group guidelines and timely release of accruals, if any.

· Build necessary financial / management reports from appropriate systems for review and analysis purpose

· Intercompany review for Singapore incl. agreements, invoicing, resolving mismatches and cash settlements

· Liase with auditors for Government Grants audit

· Manage and review GST submission, Corporate Secretarial related matters and completion of Government Surveys for the Company

· Review balance sheet and work with SSC to ensure balances are substantiated and preparation of cashflow

· Handle audit and financial statements related matters

· Ad hoc queries / requests from stakeholders (Group/Division, Management, Business Partners etc)

POSITION REQUIREMENTS:

· Relevant accounting or finance degree is a prerequisite

· Prior FP&A / business partnering experience in an MNC environment preferred with at least 5 years of experience

· Advantage with knowledge of financial rules in UK / US listed companies

· Well versed in systems e.g Salesforce, Oracle, TM1

· Self-motivated, dynamic and can work independently

· Accountable and willing to accept responsibilities

· Well-organized and good prioritization

· Growth mindset and ability to adapt to a changing environment

· Strong problem-solving skills, proactive and results oriented

· Challenges the current way of working and seeks opportunities to improve

· Fluent in written and conversational English

· Excellent communication and interpersonal skills

Job roles:

• Drive projects and conduct advanced analytics on related service data using more complex statistical analysis approaches and tools.
• Identify and suggest innovations for data analytics approaches to more effectively detect insights on service process & performance.
• Develop data visualization methodologies and tools to present feedback data analytics findings to management.
• Provide guidance to other stakeholders by using customer insights to support decision-making in operational functions.
• Review and identify ways to improve service data usage, data quality and data management.
• Any other duties that are required to support the team’s objectives.

What you will do:

• Work with all relevant parties/stakeholders to collate business requirement; Undertake and initiate any data analytics requests as directed by management.
• Participate in data management workgroup and committees to drive and support cluster/institution data analytics initiatives.
• Lead and support in problem analysis, opportunities identification, improvement measures definition and proposal recommendation to supervisor, workgroup and management.
• Support the curation and maintenance of data catalogue, Business Intelligence/AI projects etc. Guide and provide advice to users on the right datasets to be use.
• Review and support the users in the report enhancement.
• Plan, Design & Implement various Service Business Analyst Tools by utilizing related technology including AI/Machine Learning, to provide best in class business intelligence opportunity internally, be able to perform business both from pro-active way and re-active way.
• Secure UDIS Uptime & Retail internal awareness & competence to make best use of Business Analytic Tools.

** There is opportunity to convert this position to a permanent role.

Required Competencies / Experiences:

• At least a Bachelor's Degree in Computer Science/Information Technology or equivalent
• Fast learner with eye for details, proactive and self-motivated team player
• Flexible, open to new ideas and able to implement solutions effectively and independently
• Customer service-oriented and strong analytical mind with inclination for problem solving
• Ability to clean and analyse huge datasets using advanced data management and analytics tools (e.g. MS Excel, Power BI, SAS, Tableau, Qlik Sense etc)
• Knowledge of programming languages like SQL, Oracle, R, MATLAB, and Python is a merit
• Good analytical, problem solving and project management skills.
• Good written and presentation skills
• Able to interact and work well with people at all levels
• Knowledge of automotive aftermarket is a merit
• Good communication skills (written and oral) in English
• Fully proficient in Microsoft Office applications

This is a 2-month short term assignment from our Zurich office to Singapore branch to train the local team as part of the Global Control Centre setup to cover the night shift (Zurich time) to provide support services (e.g., for software, hardware, end user devices, networks) and monitoring capabilities to ensure continuous access to IT services and Live Cycle for End Users, with the following key areas of focus:

• Operational monitoring and support of the central and decentralized applications (IBM z/OS mainframe, Unix, Windows etc.) in the IT Control Center
• Execution and monitoring of requests for manual interaction in the different systems using OPC (z/OS) and AWA-Automic scheduling tools
• Perform day to day operational activities which included periodic system checks, IPLs, Start/End of day procedures, system health checks etc.
• Global coordination with Switzerland HUB to implement follow-the-sun model, participating in the shifts handover and keeping track of the main events of the shift in the team sharepoint
• Collaboration on releases, key date changes, disaster recovery tests, etc.
• Early escalation of Incidents to the responsible team and Incident Management organization, according to the applicable Incident Management process and available instructions
• Global collaboration with L2 and L3 responsible of the critical applications

Professional and Technical Requirements

• Mainframe z/OS experience as Operator
• Experience with OPC (z/OS scheduling tool)
• JCL, Batch Scheduling
• AWA scheduling tool experience is a plus
• ITIL basic knowledge
• Experience in a similar role (1st-Level, 2nd-Level and/or Onsite) and in troubleshooting general IT issues

Abacus Capital – Corporate Advisory - Analyst

Abacus Capital runs a Corporate Advisory practice in which the firm advises corporate clients on strategy, capital raising and M&A. The Analyst at Abacus Capital will be expected to participate in the entire lifecycle of the advisory deal process, from origination to execution.

Role and responsibilities:

• Origination, structuring and execution of M&A / Fundraising / Corporate finance deals
• Financial modeling and valuation analysis, using different methods, e.g., DCF, market comps, etc.
• Preparing pitch books, info memos and investor presentation materials for client meetings
• Due diligence & valuation analysis on corporates and assets
• Market, industry and company research and report writing, use of databases, e.g., Bloomberg, CapIQ, etc.
• Good stakeholder management, liaising with different teams, clients, and third-party advisers

Profile Of Ideal Candidate

• Bachelor’s degree in Finance and/or accounting or closely related areas of Business Administration
• Ideally more than 1 year of working experience with M&A experience (i.e. investment bank, Big 4 Corporate Finance/Transaction services) - Compensation for this position will be commensurate with the qualifications, skills, and experience of the selected candidate.
• Excellent interpersonal and communication skills
• Demonstrates problem-solving and organizational skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Experienced in assisting with client development
• Analytical and numerate with basic accounting and finance knowledge
• Proficiency with Bloomberg, CapIQ, Excel, PPT and Word

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist with a focus on customer support. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Responsibilities:

• Provide technical support to customers via phone, email, and chat channels.
• Assist customers with troubleshooting, diagnosing, and resolving technical issues related to our products or services.
• Collaborate with cross-functional teams to address complex technical problems and escalate issues when necessary.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Maintain accurate records of customer interactions, technical issues, and solutions.
• Follow established processes and procedures for documenting and resolving technical support cases.
• Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
• Stay updated on product knowledge, new releases, and technical advancements to provide accurate information to customers.
• Collaborate with the customer support team to ensure a seamless and positive customer experience.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Previous experience in a technical support or customer support role is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Positive attitude and eagerness to learn and adapt.
• Flexibility to work during weekends and holidays if required.

6+6 months (Must be able to commit 1 year)

Location: Enabling Village, Redhill

Work Hours: Monday – Thursday: 8.30am – 6.00pm, Friday, 8.30am – 5.30pm.

Job Description:

• Basic Research Support: Assist in conducting desktop scans and basic research activities (e.g. create online survey form) to gather relevant information and insights for operational planning and transformation initiatives;
• Data Analysis and Reporting: Using Microsoft or other tools to collect, analyze, and present data from basic research activities to support decision-making and identify areas for improvement;
• Project Support: Ensure progress coordination, documentation and tracking of key research and transformation initiatives. Ensure alignment with project requirements and timeline;
• Admin and Logistics Support: Prepare for meetings (e.g. assist in obtaining agenda materials), support collation of info/responses/inputs across teams, logistics support for workplan/engagement sessions (e.g. booking venues, coordinating refreshments, collating attendance/feedback, printing materials etc.); and
• Documentation and Knowledge Management (KM): Contribute to the development and maintenance of KM within OPT. This includes developing and maintaining an organized archive of operational planning materials.

Requirements:

• Singaporean
• Degree in relevant field
• Coordination or project management experience
• Research work experience in preferred
• Able to demonstrate critical thinking and analytical skills

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

We are looking for a Business Analyst in the maritime industry with a focus on overseeing commercial projects, managing relationships, and supporting sales practices on Customer Relationship Management (CRM) systems is crucial for the success of a trading firm.

Roles and Responsibilities:

• Cultivate robust and reliable connections, demonstrating the capacity to guide and train individuals in utilizing the CRM system.
• Scrutinize CRM and research data through Power BI to monitor and present reports on revenue, pipeline, and overall performance.
• Ensure precision and timeliness of all information in CRM.
• Identify and communicate potential concerns to senior management concerning sales management and handle client conflict resolution among traders.
• Conduct market research on leads and current customers; perform ad-hoc analysis spanning all sectors.
• Participate in various projects and strategic initiatives aimed at fostering business and revenue expansion.
• Undertake ad-hoc analytical tasks as needed to address diverse business and project requirements.
• Regularly report on the profitability of different business units and comprehend the underlying factors influencing it.

Ideal Candidate:

• Bachelor's degree in economics, Finance, Business Administration or a related field in Maritime.
• Proven experience in business analysis, project management, and relationship management within the maritime industry.
• Strong analytical skills with the ability to interpret complex data and trends.
• Familiarity with CRM systems and proficiency in data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced and dynamic environment.
  

EA: R22106011

09C3403/200717961N

Job Title: Sales Support ( Freight forwarding ) (ID4441)
Location: : Paya Lebah
Working Hours: Monday to Friday 8.30am-5.30pm, Sat 8.30am-12.30pm
Salary: $2500-$3000


Job Description
• Prospect, source opportunity through research, leads, prospective listing to grow new customer base and nurture existing customer relationships via cold-calling
• Deliver consistent high-quality customer services by possessing customer focus attitude, with the ability to recommend an appropriate solution and creating value
• Collaborate and coordinate with internal stakeholders to develop and improve customer’s experience
• Increase customer base and revenue through awareness of local market trends and intelligence
• Other ad-hoc duties as required

Requirements
• 2 to 3 years’ experience in Freight Forwarding industry.
• A team player and self-motivated individual
• Basic knowlegde of Incoterms / Freight operations