Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

The Grab Support tech team is a passionate team responsible for the user support experience at scale. We make an impact by empowering our internal users to serve consumers and partners across the region. Our team is made up of cross-functional team members across product, engineering, design, data science, analytics, and business.

Get to know the Role

We are looking for experienced individuals who are user-centric and data-driven, able to think holistically and creatively, communicate well, and are great team players. We like creative hustlers, people who can think outside the box, influence, and get stuff done even if it seems impossible. We work fast, push the boundaries, and try new things. Sometimes they don’t work, so we embrace learning from failures and a culture of lifelong learning.

The Day-to-Day Activities

• Independently designing products with excellent quality across problem space teams and on strategic initiatives that focuses on user experience of grab support and agent platforms.
• Go to the ground with users and agents to directly understand the pain points and opportunities to inform the product strategy and iteration decision.
• Work with the product, engineering and data team to provide the best support experience that is beneficial for the whole ecosystem.
• Work with other project stakeholders to deliver the information architecture, user journey map & wireframe flow.
• Work with other designers, content writers, UX researchers to convert the wireframes into high-fidelity user interfaces.
• Plan and contribute to design validation, such as through usability testing and experiments, with a strong ability to define the right MVP scope.
• Conduct desk check of user interface during engineering development phase to ensure high quality implementation.
• Conduct & facilitate requirements, design, implementation reviews and critiques of other people’s work to create achievable, measurable & impactful goals.
• Research and analyze industry UX/UI trends and competitor experiences & strategies in Support Platform, including the latest technology in AI and Chatbot.
• Regular review of usage quantitative data from analytics to be triangulated with the qualitative insights that will drive the right decision.

The Nice-to-Haves

• Online portfolio with a range of interactive samples in Help Center, User Experience of Support or Agent Platforms.
• Minimum of 5 years of direct experience in product design, mainly in the domain customer support or agent platform.
• Excellent understanding of UX design for the web, mobile, or touch devices, including some internal tools.
• Good eye for visual design & hands-on experience in user interface design.
• Experience with current and relevant design tools like Figma & ProtoPie.
• Ability to prototype and demonstrate design concepts to extended stakeholders.
• Ability to plan and lead design workshops independently with multiple parties by utilizing best practices methodology in problem solving.
• Ability to test (such as concepts or usability testing) and iterate the design with strong on to the ground insights fromusers.

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

Responsibilities:

This role is responsible for providing business support assistance, corporate strategy(executional) support, and coordinating marketing communications for the CEO office. The role reports to CEO and involves handling various tasks and responsibilities in both offices to ensure the smooth functioning of daily operations and the overall efficiency of the business and the responsibilities associated with the role :

Corporate Strategy Support:

• Preparation/compilation of management reports, statistics, presentations, meeting agendas, as well as prepare presentation materials for strategic meetings
• Support on corporate strategy project management and tasks
• Understanding budgeting and expense management – financial acumen will be advantageous
• Act as the prime interface to the CEO and working teams, specifically the senior leadership
• Support marketing communications with the Marketing team in terms of project administration and
• Organise CEO office events and team-building sessions
• Other ad-hoc duties as assigned by the CEO

Business Support:

• Provide full secretarial and executive administrative support for the CEO and CSO (Chief Strategy Officer)
• Detailed minute-taking during meetings and presentations during management meetings and when needed by CEO and/or CSO
• Coordinate the corporate communication and prepare corporate presentations needed for internal purposes or external correspondence
• Liaise with Legal Counsel and Regulatory Compliance on managing matters of the business
• Manage scheduling, prioritization and preparation for all engagements and coordinate/plan travel schedules involving the CEO and CSO, and Senior Management Team(where needed)

Pre-requisites:

• Education: Degree/ Diploma, Business or the Sciences
• Experience needed: 3 to 5 years of working experience, preferably with the management level
• Experience in managing multiple business related projects
• Professionalism: Maintaining a high level of professionalism in all interactions, including dress, demeanor, and good communication skills, both written and verbal, is crucial in representing the executive and the organization.
• Resourcefulness: ability to find creative solutions to challenges or locate information quickly. Resourcefulness is a valuable trait
• Multitasking capabilities and Flexible: Handling multiple tasks simultaneously and the ability to juggle various responsibilities in a highly organised without becoming overwhelmed is essential. Being flexible and adaptable is key to meeting the shifting demands and a fast-paced environment
• Proficient in MS Office applications (Outlook, Words, Powerpoint, Excel etc) especially Excel and Powerpoint

Job Duties:

• Providing technical support and assistance to end-users, resolving software, and project-related issues promptly and effectively
• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
• Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
• Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
• Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge

Skills & Qualification:

• Minimum Higher Nitec / Nitec qualification level
• Experience with .NET/Java/ Sharepoint Administration
• You possess strong attention to detail and problem-solving skills
• You have good interpersonal and communication skills
• Candidates with no experience are welcome

Note: Proceeding to apply for this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Roles and Responsibilities:

The Technical Support Engineering II is responsible for supporting Field Service Engineers and Customers through the different communication channels adopted.

Strive to resolve difficult problems relating to product deficiencies or user errors within the shortest time.

This role is tasked with maintaining product knowledge within the Tech Support group to manage escalated technical support requests.

The person in this position may also conduct training on products.

• General expert on several Alcon products.
• Generate Knowledge Articles based on the review of trends on service requests.
• Monitor and respond to GTS Now (service hotline and email/ticket support) service requests for the products he/she is trained on.
• Participate in training classes as assisting trainer or trainer in development
• Support in planning, coordinating and defining the content of product-specific training in coordination with all training locations.
• Collaborate with the Training Team when creating or reviewing training content
• Requires occasional travel, 20%

Education:

• Bachelor’s Degree or equivalent years of directly related experience

Experience (Years):

• Minimum 3 Years of Relevant Experience in Ophthalmology / Medical Device Industry in Technical Services roles.
• Experience in installing, maintaining, and repairing medical device equipment.
• Excellent problem-solving skills and ability to analyze complex technical issues.
• Strong communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
• Detail-oriented with a commitment to delivering high-quality results.
• Ability to work effectively in a fast-paced, dynamic environment.

Preferred Experience:

• Bachelor's degree in engineering or a related field. A focus on biomedical engineering or medical device technology is preferred.
• Experience troubleshooting and resolving complex issues on medical devices.
• Experience in technical service training to Field Service Engineers.
• Electrical/Electronic, Mechanical, and Optical Systems level training.
• Experience with networked products and installing medical devices in networked environments.

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

Responsibilities

1) Analyze, and collaborate with Engineering teams on implementation of data architecture that ensures enterprise data is stored securely and managed effectively, including maintenance of data models, data dictionaries, and data lineage documentation

2) Implement data governance solutions using APIs, automation, and other technologies (e.g. Generative AI) in collaboration with IT, Data Engineering and IAM teams, to improve efficiency and accuracy in data governance processes, enforcement of data access controls, data retention and security measures to protect sensitive data

3) Implement and facilitate aggregation of data quality metrics in data profiling tools, reports and dashboards to ensure data accuracy and consistency

4) Develop, review and roll out regular data protection training and awareness programmes to equip Bank staff to protect personal data and prevent data breaches (frequency will be affected)

5) Explore the use of technology (e.g. generative AI, Privacy Enhancing Tech) to support DP management and business use cases/data sharing in compliance with DP requirements

6) Implement training and awareness initiatives for staff on data privacy and governance.

7) Implement the bank’s data protection management programme and processes, including compliance reviews and data protection risk and impact assessments to identify, assess, mitigate and monitor the bank’s data privacy risks.

8) Support the implementation of the bank’s data privacy management systems and software tools to effectively oversee and monitor the management of the bank’s personal data, including consent management and data privacy risks and impact assessments.

9) Facilitate and respond to data privacy related enquiries, complaints and data subject withdrawal, access and correction requests.

10) Support the implementation of the bank’s data breach incident management plan and participate as key member of the bank’s data breach response team.

The Must Haves:

• 0-2 years of relevant experience and strong understanding of data privacy protection, in-house legal or professional consultancy services, preferably in the banking, financial services or digital services sector in Singapore and the region; and/or 0-2 years of data governance experience, preferably involved in the implementation of data governance activities and processes in a large organization.
• Able to understand complex business and technical requirements of data, and manage the technical implementation of data privacy management systems and software tools.
• Must have sound understanding and hands-on technical experience in data management, including metadata, data access and data quality management.
• Familiar with Big Data components & Data Warehousing concepts, preferably in SnowFlake.
• Good knowledge of banking systems and reporting.
• Good understanding of privacy laws and regulations, especially in the area of PII handling within a big data environment.
• Good understanding of financial laws around the Banking Acts and other related regulations.
• Possess excellent project management, writing, communication, interpersonal and negotiation skills.
• A self-starter, able to work independently and in teams.
• Able to work under tight deadlines.
• Possess strong ability to assess risks and adopt practical approaches to effectively balance business with compliance requirements.
• Candidates will be aligned appropriately within the organization depending on experience and depth of knowledge.

Primary Function : To provide general sales support services in meeting all deadlines and undertaking all administrative work of the department with professionalism.

Main duties and responsibilities:

1. To handle inquiries and ensure quotations are furnished to customers on time.
2. Processing of orders within the dateline and consolidate customer’s requirements ensuring on time delivery.
3. Liaise with customers for delivery timings and locations.
4. Filing of invoices and other related documents.
5. Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

Requirements:

• Minimum: GCE O Level
• Basic Microsoft application especially Excel & Word
• Able to converse effectively both in English & Mandarin.
• Friendly & courteous disposition with a team player spirit.
• Ability and patience to handle high pressure environment.
• Knowledge of Singapore Customs permits will be an advantage but not a necessity as training will be provided.
• Once or twice a month weekend shift (Sat & Sun) from 9am to 1pm and also on public holidays when applicable (also on rotation).
• Preferably with a declarant license.

Responsibilities:

-Perform daily Customer Service support via email, ticketing, phone calls.

-Work with CCN’s partners e.g. OCR, to improve accuracy and efficiency in the process.

-Manage existing, new and potential customers on any demo, trial and implementation of TradeNet services, including any enhancements needed to the TradeNet application.

-Supervise, guide and train on CCNhub, Cube, and other services, to both internal team and external customers.

-Assist in helpdesk support for CCN suite of products and services, may require some Onsite support.

-May require working after office hours and on weekends for urgent issues(additional allowance will apply)

Requirements :

• Possess a diploma or equivalent
• About 1-2 years working experience in a customer support environment
• Have good verbal and written communication skills
• Be PC literate
• Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.

The role will be reporting to the Business Manager as a key member of the Sales Team in QT Instruments. This is a customer facing role supporting Sales, Operations, and Product Management who will be responsible for the execution of orders with the primary focus on building a strong relationship and providing superior customer experience.

We are looking for someone who is a self-starter and is able to work under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts, and impacts the immediate workgroup through accuracy of tasks and information provided.

Responsibilities:

1. Prepare sales quotations and update information to the company’s Sales CRM system
2. Manage Key Account Customers’ daily blanket orders and contracts including coordinating deliveries.
3. Ensure orders renewal and continuity together with the sales and marketing team.
4. Building and maintaining client relationships: Develop strong relationships with new and existing clients by understanding their needs, providing excellent customer service, and keeping them informed of updates and promotions.
5. Meeting sales targets: Work to meet or exceed team sales targets by closing deals and generating revenue and optimal gross profits for the company.
6. Reporting and sales tracking: Effectively make use of “Salesforce” (CRM software) to keep detailed records of selling activities, maintain an updated customer database, and report on sales performance to management in timely fashion.
7. Assist in the preparation and submission of sales tenders.
8. Any other duties assigned by Senior Management team.

Requirements:

• Minimum Diploma in any discipline.
• Minimum of 2-years’ experience in customer facing environment. (healthcare industry preferred)
• Must have experience processing orders in various systems. (e.g. Salesforce)
• Looking to find a service-oriented person with good Interpersonal skills, written and verbal communication skills and phone etiquette.
• Able to manage multi-tasking in tight deadlines and cross-functional team communications
• Ability to work both independently and collaboratively, think creatively and take on challenges, and proactively solve problems.

Roles and Responsibilities:

• Provide applications troubleshooting and on-site support to users.
• Advise users and stakeholders on applications' workflows, processes, functionalities and usage.
• Liaise with internal and/or external stakeholders to identify system requirements.
• Support user requirements gathering and analysis.
• Log, escalate and follow through with issues and requests raised by users.
• Support in the testing and installation of new application and enhancement patches.
• Conduct training for users on the use of the applications.
• Perform regular maintenance checks on the applications.
• Support users on change control and system updates.
• Maintain and clean up the User Access Matrix.

Qualication and Requirements:

• Possess at least a Diploma or Bachelor's Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Minimum 2 years experience in the related field is required for this position.
• Able to commit to 24/7 standby and on site when required
• Able to work independently, multi-tasking, flexible and adaptable to changes.
• Good presentation, communication and interpersonal skills.
• Prior experience and knowledge in full SDLC cycle.
• Good team player, resourceful, flexible and excellent working attitude.
• Knowledge of business and IT in healthcare industry is an added advantage.
• Prior experience with technologies such as .NET, Java or Web Services
• Database knowledge and application development skills like SQL and SQL Reporting
• Analytical and problem solving skills
• Willingness to acquire new skills and knowledge

Note: This role is for a 1-year contract position.

Roles and Responsibilities

1. Sales Submission and Data Management

• Checking of submission documents based on regulatory and internal guidelines to assess the status of submission & perform the necessary follow-up
• Packing submission for dispatch and packing internal documents
• Perform timely data entry on sales submissions and maintenance of client and policy data
• Checking of data entry to ensure accuracy
• Meeting of KPIs – accuracy, quality output and service levels
• Manage enquiries through common mailbox, internal and external stakeholders promptly

2. AML Screening

• Collate Due Diligence information and disposition the name screening alerts with rationale to support accordingly to the AML guidelines and policies.
• Document the disposition clearly and timely with supporting evidence using a risk-based approach.
• Perform the name screening duties and escalate true screening matches to AML function for further review.
• Reach out to respective business units to obtain additional identifiers / clarifications and support documents to conclude screening alerts.

3. General Administration

• Arrange for retention at the offsite storage and maintain proper records of the endorsed batch list and courier services consignment notes
• Inventory management of forms, brochures, and documents
• Send broadcast/announcement to all relevant stakeholders

4. Systems & Others

• Work on enhancement for inhouse system and perform User Acceptance Testing (UAT) for changes implemented and issue logs raised
• Update Operation Manual on a timely basis
• Review and streamline workflows where applicable
• Work closely with cross-functional teams for processing functions with interdependencies
• Identify interdependencies when analyzing issues and proactive to propose resolution
• Assist the HOD/Team Lead and perform adhoc tasks and projects as and when assigned

Requirement

• Minimum diploma holders
• Candidates with at least 2 years of experience in banking/financial industry preferred but fresh graduates are welcome
• Having compliance qualifications like ACAMS and ICT certifications is added bonus although not mandatory.
• Proficient in Microsoft Office Applications (Words, Excel, and Powerpoint)
• Self-motivated and able to work independently
• Able to prioritize and work in a fast-paced environment
• Ability to multi-tasks and take ownership of assigned tasks
• Good communication, time management and organizational skills
• Analytical and meticulous
• Positive attitude and willing to learn

This role will see you stepping into a company that views the role of HR as not just one of essential functionality, but also of setting culture & leading by example.

An established leader in imaging tech & solutions, the hiring company is seeking an experienced addition to the team to manage the company’s diverse human talent assets. The ideal candidate is very comfortable communicating across teams & adept at people operations.

Responsibilities:

Human Resources:

• Management of recruitment/ selection process + performance appraisals (likewise with exit process/ interviews); plan & execute onboarding of new employees (end-to-end recruitment activities)
• Payroll of different levels/ types of staff - full-timers, part-timers, internship staff; Singapore & Malaysia
• Maintain employee records; ensure compliance with MOM requirements, pass renewals, applications + processing of employee claims, income tax submissions
• Play a key role in shaping HR policies, setting of culture

Administration:

• Management & evaluation of vendors; negotiation of terms & standards
• Collaborate across departments to understand procurement needs & requirements
• Make or break the smooth runnings of the company - stocking of supplies, maintenance of service contracts etc
• Maintenance of accurate documentation for HR, admin & vendor processes
• Coordination & scheduling of meetings & travel arrangements

Requirements:

• Proven experience in a similar capacity (HR & admin); Degree or Diploma in a related field is preferred
• A preference for working on-site/ at the office; thrive on people interaction
• Pro-active. Problem solver. Runs towards challenges. Confident in decision making.
• Excellent communicator, people skills, tech-savvy, detailed, accurate

Your application:

Apply at www.beforethepanel.com/people (PREFERRED) or email belinda[at]beforethepanel[dot]com with your current salary & date of availability.

Salary: (-)$4,000 to (+)$6,000/ month; flexible & commensurate with experience & aptitude

Only shortlisted applicants will be contacted.

© 2024 BEFORE THE PANEL PTE LTD All Rights Reserved - this may only be reproduced/ reprinted in its entirety; no part may be copied or reproduced without mention of the Company name

Job posted by:

Before The Panel Pte Ltd, EA Licence No. 17C8734

Belinda Au Yong Chiu Kuan, Regn. ID: 1653030

Responsibilities:

This role is responsible for providing business support assistance, corporate strategy(executional) support, and coordinating marketing communications for the CEO office. The role reports to CEO and involves handling various tasks and responsibilities in both offices to ensure the smooth functioning of daily operations and the overall efficiency of the business and the responsibilities associated with the role :

Business Support:

• Provide full secretarial and executive administrative support for the CEO and CSO (Chief Strategy Officer)
• Detailed minute-taking during meetings and presentations during management meetings and when needed by CEO and/or CSO
• Coordinate the corporate communication and prepare corporate presentations needed for internal purposes or external correspondence
• Liaise with Legal Counsel and Regulatory Compliance on managing matters of the business
• Manage scheduling, prioritization and preparation for all engagements and coordinate/plan travel schedules involving the CEO and CSO, and Senior Management Team(where needed)

Corporate Strategy Support:

• Preparation/compilation of management reports, statistics, presentations, meeting agendas, as well as prepare presentation materials for strategic meetings
• Support on corporate strategy project management and tasks
• Understanding budgeting and expense management – financial acumen will be advantageous
• Act as the prime interface to the CEO and working teams, specifically the senior leadership
• Support marketing communications with the Marketing team in terms of project administration and
• Organise CEO office events and team-building sessions
• Other ad-hoc duties as assigned by the CEO

Pre-requisites:

• Education: Degree/ Diploma, Business or the Sciences
• Experience needed: 3 to 5 years of working experience, preferably with the management level
• Professionalism: Maintaining a high level of professionalism in all interactions, including dress, demeanor, and good communication skills, both written and verbal, is crucial in representing the executive and the organization.
• Resourcefulness: ability to find creative solutions to challenges or locate information quickly. Resourcefulness is a valuable trait
• Multitasking capabilities and Flexible: Handling multiple tasks simultaneously and the ability to juggle various responsibilities in a highly organised without becoming overwhelmed is essential. Being flexible and adaptable is key to meeting the shifting demands and a fast-paced environment
• Proficient in MS Office applications (Outlook, Words, Powerpoint, Excel etc) especially Excel and Powerpoint

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

COMPANY DESCRIPTION

Mediacorp is Singapores largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The Engineer in Media Asset Management Support will be providing comprehensive technical services to support the Companys broadcast enterprise systems for workflow orchestration, media asset management and post-production. The engineer will be providing professional services in supporting the system maintenance, operation requirements and implementation of project with alignment to the Companys business strategy. You arerequired tocarry out corrective maintenance, preventive maintenance, security patching and remediation for all systems under Media Asset Management Support (MAMS) with minimum supervision. The Engineer is required to perform shift duty and to provide standby support during key events (The Engineer will also need to implement new solutions and manage projects for system under MAMS.

Responsibilities

• Provides technical support for Media Asset Management (MAM) systems, post-production systems, workflow orchestration and etc.
• Perform corrective and preventive maintenance.
• Perform system analysis and troubleshooting to identify issues and provide resolution with minimum supervision.
• Perform security measure and hardening of system and remediation.
• Perform system administration, configuration, and setup.
• Liaise with different business units to provide technical solutions to enhance operations and system setup.
• Evaluate and recommends new technology.
• Perform shift work and standby duty.

• Degree/Diploma in Electronics/Electrical Engineering, Info-Technology, Computing or Media.
• Minimum 1 year of relevant working experience
• Strong broadcast IT knowledge, well verse in Microsoft server, Microsoft SQL, VMWare, Window OS, Unix, Red Hat, Centos, Ubuntu, Cloud knowledge
• Familiar with Networking solution such as Cisco and Arista, Dalet, Baton, Diva, ESB, Vantage, Avid PAM, Avid Media Central, broadcast workflow and production systems and file format
• Relevant experience in supporting, Media Asset Management, Post-Production Systems and/or Workflow Systems will be an advantage

Job Description:

• Perform in-house and onsite system maintenance tasks related

• Able to do troubleshooting for both hardware & software

• Able to support engineering department activity, daily operation and ad-hoc tasks

• Able to perform 24/7 standby

• On job training provided

• Willing to be deployed overseas to support maintenance work as required

Requirements:

• Minimum Diploma in Engineering or related technical field with 2 years experience

• Only Singapore citizens need apply

• Preferably possess Class 3/3A Vehicles license

• Positive attitude

• Be able to work with cross functional teams

• Candidate without prior experience will also be considered

COMPANY DESCRIPTION

Mediacorp is Singapores largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

As a Drupal Operation Support Engineer, you will perform 1st level support to our Digital properties. You will handle accounts and access provisioning, provide timely update to stakeholders, custodians and escalate to different teams for different priority issues meeting Service Level Agreement and to follow through the issues till resolution. Taking ownership of the issues reported, diagnose, and look into solving problems efficiently and thoroughly and have a mind to recover the service soonest possible to the Business teams.

Responsibilities

• Ongoing review of the monitoring to look out for any abnormality or improvement and work with internal/external teams to resolve or enhance the proactive monitoring
• Enhancing and maintaining knowledge-based documentation covering troubleshooting and problem resolution steps
• Participate actively in standup meeting and to share impending issues and provide suggestion, correction/preventive measures to Technical teams to fix
• Contribute excellence in a highly collaborative, team-oriented environment. Work with inter teams and vendors to support the Digital properties, manage the resolution of tasks/issues and improve the site infrastructure and resiliency
• Perform triage, identify root causes, corrective/preventive measures and provide workarounds or temporary solution to recover the service/site and be proactive of issues and configure and setup alerts where necessary to improve sites monitoring.

• Bachelors Degree in Computer Science/related fields or equivalent with at least 5 working years of experience in Drupal, PHP, JavaScript, and HTML skills
• Prior hands on experience on Drupal 8 and VueJS for at least 3 years
• Familiar with Drupal installations and competence with a wide range of web development technologies (HTML, JavaScript, CSS, XML, XSL T, JSP/Servlets) and frameworks (Drupal and Spring)
• Experience with a wide range of PHP content management systems, MVC frameworks, Jira and confluence, Linux - Command Line and Git, command line scripting experience with Perl or Bourne Shell or BASH, mySQL replication, backup, and query optimization, Cloud Architecture and CDN configurations
• Candidates with ongoing involvement in the larger Drupal community and knowledge with Site24x7, Splunk, New Relic, Opsgenie will be an advantage
• Knowledge of deploying on Acquia Drupal Environment and familiarity with CDNs, Memcached and Varnish

Work in shift duties, perform 24x7 on-call standby duties and/or duties beyond normal working hou

Responsibilities

• To achieve Company’s business growth (budget/target) with existing resources
• To manage and expand existing business and contribute to meet sales KPI
• Manage a portfolio of existing and potential customers via telephone contact
• Build a strong client relationship and grow accounts to their maximum potential
• Coordinate with different department and act as the customer’s point of contact to ensure all queries, problem or issues are dealt with appropriately
• Maintain teamwork by incorporating positive attitude
• Ensure that customer information is maintained accurately on the database
• Identify and reduce all business and financial risks through effective implementation and monitoring of controls
• Implement and maintain internal audit policies and procedures in accordance with best practice
• Sales support – preparing Quotation, oversea coordinate, monthly tariff & reporting
• Carry out any ad-hoc task as and when assigned by the Company

Requirement

• Diploma in Logistics/Supply Chain Management or a related field
• Good problem-solving skills and able to work under pressure
• Well-organized with a keen eye for detail
• Able to work independently or in a team-based environment
• Proficient in Microsoft Office
• Preferably 2 to 3 years’ experience in sales and freight forwarding industry
• Possess knowledge on logistics, import/export procedures and Incoterms
• Good command of English written and spoken
• Good customer service and communication skills

Responsibilities

• You would provide support to the Sales Team in the Asia Pacific region, Commodities, Industries & Facilities Division.
• Work with the sales team and business leaders on the strategic plans
• Facilitate the consistent and harmonized sales process across APAC regions, to be in accordance with the group governance
• Support to enable a smooth Key Account Management process that synchronized with group guidelines
• Liaise with APAC Finance and respective Priority Regions on the Strategic Direction Initiative ensuring timely and consistent reporting for the Deep Dive initiatives
• Provide strategic and ad-hoc analysis and presenting results in clear manner for Strategic Direction list of priorities in APAC
• Provide governance, ensure consistency and implementation of business best practices within BV CRM Tool – Salesforce
• Manage multiple priorities and projects, including providing support for sales reporting & sales data analysis needs within APAC and regions
• Work collaboratively with the HO/Salesforce Global Team to design, evaluate and implement new functionality, automation and business required capabilities in Salesforce CRM Tool
• Ensure regional/countries’ business requirements are properly evaluated and accounted for; that any critical business functions are supported in the platform to safeguard and maintain the quality and integrity of the CRM solution
• Establish credibility as trusted Subject Matter Expert by listening, understanding business requirements and providing options for consideration
• Communicates effectively with all levels including Global Service Line leaders,Regional M&S and Country Sales, Data Stewards & Key Users across geographies and businesses
• Stakeholder management and engagement – communicate and delivery to business stakeholders for reports, strategic analysis and ad hoc support; building cooperation amongst regions and the various business teams
• Conduct training for salesforce/CRM tools and processes

Requirements

• Must have experiences in using Salesforce
• Must have at least 3 years Experiences in working and supporting sales team across different countries
• Analytical and strong capabilities to present information from data
• Good Communication skills and ability to interact across different cultures and languages
• Experience in conducting sales training is an advantage
• Based in Singapore’s office.

We are seeking a dedicated and detail-oriented Sales Support professional to join our Company. The ideal candidate will possess excellent organizational and communication skills, be proactive, and thrive in a fast-paced environment.

Respond promptly to customer inquiries via phone, email, or chat.

Assist in the preparation and submission of sales proposals and contracts.

Efficiently process sales orders, ensuring accuracy and timely billing.

Coordinate with internal departments to fulfill customer orders.

Education and Experience

High school diploma; Bachelor’s degree in Business Administration or related field is a plus.

Previous experience in sales support or customer service roles.

JOB DESCRIPTION

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

ROLES AND RESPONSIBILITIES

• Responsible for Level 3 support and escalations for network and System issues;
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network to ensure optimum performance, reliability and availability;
• Work closely with internal and external teams for problem resolution;
• Perform maintenance and upgrades of systems and networks;
• Check on resource utilisation for trending and capacity planning purposes;
• Adhere to policies on change management to ensure success of such projects;
• Implement security measures and ensure that policies are followed to reach the required level of security;
• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Technical Manager

JOB REQUIREMENTS

• 4 to 6 years of work experience
• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higer
• CCNA certification would be an advantage
• At least 4 years of hands-on experience in network device configuration and troubleshooting, as well as system and OS support.
• Proven work experience as a Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

GESS is looking for a fully qualified special needs teacher with second state examination or equivalent qualification for our Secondary School (German Section).

Your work experience is much appreciated. Motivated fresh graduates are welcome to apply too. Start date 1st August 2024.

Tasks:

• Identification and monitoring of students with learning difficulties via standardized screenings and tests (e.g. German language, reading, spelling, writing, mathematics) in German language
• German language support (German as Foreign Language, German as Second Language, German as mother tongue)
• Learning Support Literacy and Numeracy in German Language
• General learning support (e.g. attention training, support of learning strategies) in German language
• Documentation of learning support, e.g. writing of individual educational plans and individual development reports
• Support of class and subject teachers in the implementation of personalized learning plans
• Counselling of teachers, teaching assistants, academic coaches, parents and students in all matters of education and learning
• Co-teaching and integrated support
• Close, interdisciplinary collaboration within the learning support department team
• Participating in school development processes

Requirements:

• Fully qualified learning support teacher with second state examination or equivalent qualification
• Humorous and resilient personality with pleasure in teaching and educating young learners
• Fluent English and open-minded to work in an international team
• Fluent spoken and written German, as you will need to support German speaking students that are attending our German speaking classes

Responsibilities

• Able to handle premium users (VVIP);
• Able to manage Site Operation;
• Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ;
• Oversee the scheduling and coordinate of the Deskside Engineers ;
• Oversee the training and development of the onsite engineers;
• Oversee the support for premium users (VVIP);
• Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client;
• Work with client to reach service level target;
• Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day.
• Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism
• Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements
• Ensure that IMAC executed are updated by next business day to Asset Management Team
• Needs to report on a monthly basis the status of the IMAC operation Site supported.
• Ensure all operational procedures are current and adhered by the operation team
• When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators
• Provide suggestions to help improve operations on an ongoing basis.
• Monitor and Track Service Levels on a daily and weekly basis
• Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties.
• Conduct regular security education/awareness/refresher briefing (as per frequency specified by client) to all new and existing staff
• Provide monthly security governance reporting
• Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer;

Requirement:

a) Minimum 2-3 years of relevant experience with team-leading experience.

b) ITIL Foundation certified- Good to have

c) Must be customer-oriented.

d) Good technical knowledge in all OS , Internet Browsers, MS Office, Lotus Notes, MS Outlook, basic Network troubleshooting skills.

e) Must be able to be a team player and willing to work on shift if required and willing to work in a challenging environment.

f) Must have some basic communication skills.

g) Willing to take on extra tasks that are given

EA License No. - 14C6941

Job Title: Technical Support (ID4534)

Location: Pandan Cres

Working Hours: Mon to Fri 8.00am-5.00pm

Salary: $3000-$4000

Job Descriptions:

• Provide after-sales technical support to all local and regional customers.

- Manage coverage of on-site, telephone, email, and other remote technical support to customers in a timely and effective manner for all products

- Provide technical advice and recommendations to customers to resolve issues

- Escalate and update internal team on the product issues and follow up closely of the progress/solutions with customers

• Liaise with HQ and subsidiaries companies for any product or technical issues.

• Provide necessary hands-on training to internal team (e.g., technicians) to handle fully test of product or system to ensure it functions properly and meets the specification.

• Support QA team in system testing which include Factory Acceptance Testing, Interface Factory Acceptance Testing as well as Site Testing

Job Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Electrical Engineering or equivalent.

• At least 1 - 2 years of quality engineering experience working in manufacturing environment.

• Experience in auditing to the requirement of ISO quality system standards will be an added advantage.

• Demonstrate responsiveness and promptness in meeting company’s needs.

• Act with a high level of integrity.

• Act resourcefully to ensure that work is completed within specified time and quality.

• Willing to travel.

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens.

Role and Responsibilities

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (L1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients

Education Qualifications and Requirements

• Diploma in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Basic knowledge of cloud concepts and networking,
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist with a focus on customer support. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Responsibilities:

• Provide technical support to customers via phone, email, and chat channels.
• Assist customers with troubleshooting, diagnosing, and resolving technical issues related to our products or services.
• Collaborate with cross-functional teams to address complex technical problems and escalate issues when necessary.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Maintain accurate records of customer interactions, technical issues, and solutions.
• Follow established processes and procedures for documenting and resolving technical support cases.
• Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
• Stay updated on product knowledge, new releases, and technical advancements to provide accurate information to customers.
• Collaborate with the customer support team to ensure a seamless and positive customer experience.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Previous experience in a technical support or customer support role is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Positive attitude and eagerness to learn and adapt.
• Flexibility to work during weekends and holidays if required.