Total 27 senior manager job vacancies in Administrative / Clerical category in NEA-2 BUKIT MERAH CENTRAL

Responsibilities and Duties:

· Manage Scheduling and Calendars: Oversee and coordinate the CEO’s calendar, ensuring efficient time management and prioritization.

· Meeting Coordination: Plan, organize, and coordinate internal and external meetings chaired by the CEO, including Board, Executive committee and Committee meetings.

· Document Management: Prepare, organize, and manage documents for meetings and other executive functions.

· Minutes and Follow-up: Record accurate meeting minutes and liaise with stakeholders to ensure timely follow-up on action items.

· Office Administration: Handle all administrative arrangements, ensuring smooth daily operations of the office.

· Communication and Correspondence: Manage communication on behalf of the CEO, including drafting and responding to emails and other correspondence.

· Information Gathering and Presentation: Compile relevant information and create high-quality presentations as needed.

· Event Management: Collaborate with internal and external stakeholders to coordinate and manage events.

· Additional Duties: Undertake other responsibilities as assigned to support the CEO and office functions.

Job Requirements:

· Minimum Diploma in Business Administration or equivalent;

· Preferably with 8 years of relevant experience in Administration and Secretariat support, preferably from the healthcare industry;

· Proficient in MS office;

· Able to manage stressful situations and to use sound judgement and initiative, particularly as it relates to handling sensitive and/or confidential information;

· Excellent and effective written and oral communication skills, problem-solving skills, time management skills; attention to details

About Us:

Founded in 2017, Achievers Dream Learning Centre is a renowned Science and Chemistry Specialist Tuition Centre dedicated to helping students excel academically. Our NEA-approved Chemistry Laboratory, coupled with innovative teaching methods, has revolutionized the educational experience, fostering academic success for many students.

Job Opportunity:

We are excited to invite applications for the role of Admin Manager. This leadership position is essential for managing administrative operations, leading staff, and implementing strategic initiatives to enhance enrolment processes and overall Centre performance.

Key Responsibilities:

• Front Desk Operations: Lead the front desk team to ensure a professional and welcoming environment for all visitors. Oversee tasks including student registration, managing walk-ins, and addressing parent inquiries.
• Sales and Enrolment Management: Develop and execute strategies to attract and enrol new students. Engage with prospective families through various channels (phone, email, events) and provide detailed information on our programs. Manage the enrolment process, from registration to payment and scheduling.
• Centre Management: Oversee the Centre's daily operations, including staff scheduling, cleanliness, orderliness, and supply management. Implement and monitor operational policies and procedures.
• Team Leadership and Development: Manage and support administrative and front desk staff. Conduct probationary and performance reviews, provide feedback, and offer opportunities for professional growth. Train new staff on Centre procedures, systems, and best practices. Foster a positive work environment by encouraging and motivating staff.
• Customer Relationship Management: Build and maintain strong relationships with parents and guardians. Address their inquiries and concerns promptly and professionally, serving as the primary contact throughout their child's enrolment.
• Administrative Support: Oversee class scheduling, student record management, and report preparation. Coordinate with teaching staff to ensure smooth class operations and effective parent communication regarding student progress.
• Financial Oversight: Manage financial aspects related to enrolment and operations, including monitoring and reconciling payments, processing refunds, and overseeing budgetary considerations.
• Reporting and Analysis: Provide regular updates to the Centre Manager on operational issues, performance metrics, and staff performance. Analyze data to identify trends and opportunities for improvement.
• Collaboration: Work closely with the Teaching & Curriculum Team to ensure high-quality education and support. Promote teamwork and effective communication within the Centre.

Our Team Culture Code:

At Achievers Dream Learning Centre, we pride ourselves on a vibrant and dynamic workforce. Our team is a dynamic mix of individuals from various backgrounds and corners of the globe. We are committed to fostering a culture of support, trust, and inclusivity, regardless of where our team members are in their life journey. We believe that life is not just about work—while we solve problems together, we also celebrate personal and professional milestones and enjoy having fun as a team.

One of our favourite team traditions is sharing a meal together, complete with a cup of bubble tea in hand. It’s our way of coming together, enjoying good food, and making the most of our day. After all, with food in our bellies and a smile on our faces, we're ready to tackle any challenge and conquer the day!

We abhor office politics and drama, and we do not tolerate disrespectful behaviour towards anyone. We are committed to maintaining a safe and respectful work environment for our staff. This includes protecting our team from any verbal abuse or inappropriate behaviour from parents.

We find delight in team members who bring a collaborative spirit, a problem-solving mindset, and a passion for learning. A pleasant demeanour and an open attitude to learning are essential for building strong, long-term working relationships.

Requirements:

• Diploma or Bachelor’s degree in Business Administration, Education, or a related field.
• Proven experience in administrative and managerial roles, preferably in the education sector.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks effectively.
• Excellent leadership, communication, and interpersonal skills with a customer-focused approach.
• Proficiency in MS Office and enrolment management software.
• Ability to work independently and collaboratively in a fast-paced environment.

Work Locations and Timings:

• Travel between our locations (Bukit Timah, Lorong Chuan, Kembangan) as per the roster schedule.
• Commitment to a work schedule of 3 weekdays and 2 weekends.

Why Join Us?

Be part of a dedicated team that values both professional excellence and personal well-being. If you are enthusiastic about making a meaningful impact and align with our team culture, we invite you to apply for the Admin Manager position today!

To Apply:

Please submit your updated resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

We look forward to welcoming you to our team!

Who We Are

About The Job

The Graduate Studies Office is responsible for overseeing the governance and development of the University’s graduate programmes, including Graduate Certificates, Diplomas, Master’s Degrees, and Doctoral Degrees. The office works closely with various academic schools and units and directly manages two cross-disciplinary programmes: the Master of Social Sciences and the Doctor of Philosophy.

The Senior Executive will play a critical role in supporting the efficient operation of the Graduate Studies Office, with a primary focus on admissions processing and administrative tasks. Reporting to the Manager, the Senior Executive will manage the admissions process, compile admissions data reports, and assist with developing administrative systems and reviewing policies.

What You Will Be Doing

We are seeking a highly organized and detail-oriented Senior Executive to join our team. The successful candidate will be responsible for managing the admissions process and handling various administrative tasks to ensure the smooth operation of the department.

Key Responsibilities:

• Oversee and manage the admissions process, including processing applications, issuing course offers, handling appeals, and managing the acceptance process for selected applicants.
• Manage the course fee payment process for new students.
• Prepare management reports on admissions data and analyze trends to support decision-making.
• Assist the SA Manager in developing and maintaining an effective system for planning and executing all administrative operations within the department.
• Handle ad-hoc statistical requests from internal and external stakeholders.
• Assist in reviewing and updating policies and procedures related to student admissions.
• Regularly review admissions systems to ensure they align with updated policies and requirements.
• Provide general administrative support, including document preparation, scheduling, and correspondence.
• Support event planning and organization when required.

Job Requirements

• A Bachelor’s degree in any discipline.
• Strong proficiency in digital tools (e.g., Microsoft Office Suite).
• Excellent written and verbal communication skills in English.
• Proficiency in Chinese would be an advantage to address queries from chinese speaking applicants in the China Market. .
• Highly organized, detail-oriented, and able to manage multiple tasks efficiently.
• A team player with excellent interpersonal skills.
• Prior experience in admissions processing or administrative roles is an advantage.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

About Us:

Founded in 2017, Achievers Dream Learning Centre is a renowned Science and Chemistry Specialist Tuition Centre dedicated to helping students excel academically. Our NEA-approved Chemistry Laboratory, coupled with innovative teaching methods, has revolutionized the educational experience, fostering academic success for many students.

Job Opportunity:

We are excited to invite applications for the role of Admin Manager. This leadership position is essential for managing administrative operations, leading staff, and implementing strategic initiatives to enhance enrolment processes and overall Centre performance.

Key Responsibilities:

• Front Desk Operations: Lead the front desk team to ensure a professional and welcoming environment for all visitors. Oversee tasks including student registration, managing walk-ins, and addressing parent inquiries.
• Sales and Enrolment Management: Develop and execute strategies to attract and enrol new students. Engage with prospective families through various channels (phone, email, events) and provide detailed information on our programs. Manage the enrolment process, from registration to payment and scheduling.
• Centre Management: Oversee the Centre's daily operations, including staff scheduling, cleanliness, orderliness, and supply management. Implement and monitor operational policies and procedures.
• Team Leadership and Development: Manage and support administrative and front desk staff. Conduct probationary and performance reviews, provide feedback, and offer opportunities for professional growth. Train new staff on Centre procedures, systems, and best practices. Foster a positive work environment by encouraging and motivating staff.
• Customer Relationship Management: Build and maintain strong relationships with parents and guardians. Address their inquiries and concerns promptly and professionally, serving as the primary contact throughout their child's enrolment.
• Administrative Support: Oversee class scheduling, student record management, and report preparation. Coordinate with teaching staff to ensure smooth class operations and effective parent communication regarding student progress.
• Financial Oversight: Manage financial aspects related to enrolment and operations, including monitoring and reconciling payments, processing refunds, and overseeing budgetary considerations.
• Reporting and Analysis: Provide regular updates to the Centre Manager on operational issues, performance metrics, and staff performance. Analyze data to identify trends and opportunities for improvement.
• Collaboration: Work closely with the Teaching & Curriculum Team to ensure high-quality education and support. Promote teamwork and effective communication within the Centre.

Our Team Culture Code:

At Achievers Dream Learning Centre, we pride ourselves on a vibrant and dynamic workforce. Our team is a dynamic mix of individuals from various backgrounds and corners of the globe. We are committed to fostering a culture of support, trust, and inclusivity, regardless of where our team members are in their life journey. We believe that life is not just about work—while we solve problems together, we also celebrate personal and professional milestones and enjoy having fun as a team.

One of our favourite team traditions is sharing a meal together, complete with a cup of bubble tea in hand. It’s our way of coming together, enjoying good food, and making the most of our day. After all, with food in our bellies and a smile on our faces, we're ready to tackle any challenge and conquer the day!

We abhor office politics and drama, and we do not tolerate disrespectful behaviour towards anyone. We are committed to maintaining a safe and respectful work environment for our staff. This includes protecting our team from any verbal abuse or inappropriate behaviour from parents.

We find delight in team members who bring a collaborative spirit, a problem-solving mindset, and a passion for learning. A pleasant demeanour and an open attitude to learning are essential for building strong, long-term working relationships.

Requirements:

• Diploma or Bachelor’s degree in Business Administration, Education, or a related field.
• Proven experience in administrative and managerial roles, preferably in the education sector.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks effectively.
• Excellent leadership, communication, and interpersonal skills with a customer-focused approach.
• Proficiency in MS Office and enrolment management software.
• Ability to work independently and collaboratively in a fast-paced environment.

Work Locations and Timings:

• Travel between our locations (Bukit Timah, Lorong Chuan, Kembangan) as per the roster schedule.
• Commitment to a work schedule of 3 weekdays and 2 weekends.

Why Join Us?

Be part of a dedicated team that values both professional excellence and personal well-being. If you are enthusiastic about making a meaningful impact and align with our team culture, we invite you to apply for the Admin Manager position today!

To Apply:

Please submit your updated resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

We look forward to welcoming you to our team!

• Consistently offer professional, friendly and engaging service
• Is present in the lobby and at the reception in order to meet guests on a daily basis, enhance guest satisfaction
• Handles guest feedback, ensures follow up
• Develop close relationships with guests to encourage loyalty
• Ensure guests receive a warm and friendly welcome
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Ensures that guests receive a warm and personal welcome from the team
• Identify and develop existing policies and procedures to improve the guest experience
• Review all arrival and VIP reports to ensure all special requirements are met or exceeded
• Liaise with Front Office and Housekeeping team to ensure smooth arrival/departure of VIPs
• Establishing a strong working relationship with the Executive Chef and kitchen team
• Generating monthly reports, ordering beverages and completing stocktake
• Minimum 3- 5 years of related experience preferably in the Hotel industry
• Mature, energetic, assertive, independent and a team player
• Strong leadership skills with excellent interpersonal and communications skills
• Perform other reasonable duties assigned by the Management.

Only shortlisted candidates will be contacted.

Job Title:

Administrative cim Sales Manager

Job Summary:

We are seeking a highly skilled and experienced Administrative Manager to join our esteemed Maid Agency. As an Administrative Manager, you will be responsible for overseeing the day-to-day administrative operations of our agency, ensuring smooth workflow, and providing exceptional customer service to both our clients and our domestic helpers. You will also act as our official translator for Indonesian maids. This is an exciting opportunity to contribute to the growth and success of our agency while making a positive impact on the lives of families and domestic helpers.

Responsibilities:

1. Manage and supervise a team of administrative and sales staff, providing guidance, support, and training as needed.
2. Oversee the agency's administrative and sales operations, including processing employment contracts, work permit applications, insurance claims, biodatas creation and other related paperwork.
3. Maintain accurate and up-to-date records of client and domestic helper information using our agency's database system.
4. Coordinate and schedule interviews, medical check-ups, and SIP sessions for domestic helpers.
5. Liaise with clients, domestic helpers, and relevant government agencies to ensure compliance with regulations and smooth communication.
6. Resolve customer complaints or concerns promptly and professionally, maintaining high levels of customer satisfaction.
7. Develop and implement efficient administrative procedures to streamline workflow and improve overall agency efficiency.
8. Stay updated on the latest industry regulations and policies to ensure compliance and provide accurate information to clients and domestic helpers.
9. Counselling of Indonesian maids if they face difficulties adapting to Singapore households.
10. Act as translator for Indonesian maids if they have difficulties in communication with their Employers

Qualifications:

1. Minimum Diploma or Bachelor's degree in Business Administration or a related field.
2. Proven experience in administrative management, preferably in the maid agency industry or a related field.
3. Familiarity with Singapore's regulations and processes related to domestic helpers' employment and work permits.
4. Strong leadership skills with the ability to motivate and guide a team effectively.
5. Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
6. Exceptional interpersonal and communication skills to interact with clients, domestic helpers, and government agencies.
7. Proficient in using office software, including Microsoft Office Suite and database systems.
8. Detail-oriented with a high level of accuracy in record-keeping and data management.
9. Ability to handle confidential information with discretion and maintain strict confidentiality.
10. Conversant with Indonesian language is a requirement

If you are passionate about the maid agency industry and possess the required qualifications and skills, we would love to hear from you.

Pls send your resume with attached photo to [email protected]

We appreciate all applications, but only shortlisted candidates will be contacted for an interview

• Assist with duties at the following Duty Posts:

1. ­ Security Control Room Duty;
2. ­ Lobby Duty;
3. ­ Loading Bay;
4. ­ Patrolling or Observation Duty;
5. ­ Back of House;
6. Or at any position where operations in Security field will benefit

• Ensure that all security systems function smoothly. Initiate immediate corrective action when fault is detected
• Assist Management, employees and guests in every way that is consistent with the protection and prevention objectives
• Coordinate with various departments and government agencies on routine matters and during emergency
• Monitor back of house areas with particular attention to unauthorized entry and exit points
• Maintains records in respective Log Books for future reference
• Keep Manager or Crisis Management Team informed on the latest development of situation in a crisis
• Conduct inventory on keys, passes, walkie-talkies, pagers and all other accountable stock
• Perform other reasonable duties assigned by the assigned by the Management

Only shortlisted candidates will be contacted.

Responsibilities:

• Manage, supervise and coordinate the daily operations of the Hotel
• Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations.
• Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.
• Possess Degree/Diploma in Hospitality or relevant qualification;
• Minimum 3- 5 years of related experience preferably in the Hotel industry;
• Mature, energetic, assertive, independent and a team player;
• Strong leadership skills with excellent interpersonal and communications skills.

Only shortlisted candidates will be contacted. Thank you.

Job Title: Admin Manager

Location: TutorJohn Learning Centre, 143 Teck Whye Lane #01-231

TutorJohn ll, 144 Teck Whye Lane #01-217

Company: TutorJohn

About Us:

We are a leading tuition center dedicated to providing high-quality educational services to our students. Our team is passionate about creating a supportive learning environment where students can thrive academically and reach their full potential.

Position Overview:

We are seeking a detail-oriented and organized Administrative Manager to join our team. The Administrative Manager will be responsible for overseeing the day-to-day administrative operations of the tuition center, including managing office procedures, coordinating administrative staff, and ensuring efficient workflow.

Responsibilities:

Develop and implement administrative policies and procedures to ensure smooth operations.

Supervise administrative staff and provide guidance and support as needed.

Coordinate administrative functions, such as scheduling, record-keeping, and inventory management.

Oversee facility management, including maintenance, cleanliness, and safety.

Manage office supplies and equipment, and liaise with vendors as necessary.

Handle administrative tasks, such as answering phones, responding to emails, and processing paperwork.

Assist with financial management, including budgeting and expense tracking.

Coordinate with other departments to ensure seamless communication and collaboration.

Address any administrative issues or concerns in a timely and effective manner.

Maintain confidentiality and discretion with sensitive information.

Requirements:

Bachelor's degree in Business Administration, Management, or related field.

Proven work experience in administrative management or a similar role.

Strong leadership and interpersonal skills.

Excellent organizational and time management abilities.

Proficiency in MS Office and other relevant software.

Attention to detail and accuracy.

Ability to multitask and prioritize tasks effectively.

Strong problem-solving skills.

Knowledge of administrative procedures and best practices.

Benefits:

Health insurance: We provide comprehensive health insurance coverage to ensure the well-being of our employees and their families.

Professional development opportunities: We support employee growth and development through training programs, workshops, and educational opportunities to enhance skills and advance careers.

Competitive salary: We offer a competitive salary package to attract top talent and reward employees for their contributions.

Flexible work arrangements: We offer flexible work arrangements, including remote work options and flexible hours, to accommodate individual needs and promote work-life balance.

Employee discounts: We provide discounts on tuition fees for employees and their immediate family members enrolled in our tuition center programs.

Performance bonuses: We offer performance-based bonuses or incentives to recognize and reward employees for their hard work, dedication, and achievements.

Employee recognition programs: We have employee recognition programs in place to acknowledge and celebrate outstanding performance, contributions, and milestones.

Social events and team-building activities: We organize social events, team-building activities, and company outings to foster a positive work culture, strengthen team relationships, and boost morale.

Salary: $1200 - $3000

How to Apply:

If you are keen, please fill in this short form and shortlisted candidates will be asked for a Zoom interview.

https://tinyurl.com/TuitionCentreJobRegistration

We thank all applicants for their interest in joining our team. Only those selected for an interview will be contacted.

Directly responsible for handling (in a professional and friendly manner):

- Managing telephone inquiries
- Engaging guests on their reservations
- Handing table/restaurant reservations
- Coordinating room service orders

Responsible for the accurate and concise data entry of guests' reservations/ orders on Opera, RESA Web, RES Diary, etc.

To ensure that all telephone inquiries are provided with concise information concerning the services and facilities provided by the Hotel.

Perform other reasonable duties assigned by the Head of the Department

Only shortlisted candidates will be notified.

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious-looking person(s) / articles
• Perform other reasonable duties assigned by the assigned by the Management

Only shortlisted candidates will be notified.

• Consistently offer professional, friendly and engaging service
• Is present in the lobby and at the reception in order to meet guests on a daily basis, enhance guest satisfaction
• Handles guest feedback, ensures follow up
• Develop close relationships with guests to encourage loyalty
• Ensure guests receive a warm and friendly welcome
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Ensures that guests receive a warm and personal welcome from the team
• Identify and develop existing policies and procedures to improve the guest experience
• Review all arrival and VIP reports to ensure all special requirements are met or exceeded
• Liaise with Front Office and Housekeeping team to ensure smooth arrival/departure of VIPs
• Establishing a strong working relationship with the Executive Chef and kitchen team
• Generating monthly reports, ordering beverages and completing stocktake
• Minimum 3- 5 years of related experience preferably in the Hotel industry
• Mature, energetic, assertive, independent and a team player
• Strong leadership skills with excellent interpersonal and communications skills
• Perform other reasonable duties assigned by the Management.

Only shortlisted candidates will be contacted.

Our company

• Warmth and friendly family-oriented SME company culture
• We are a group of self-motivated teamplayers
• We work hard and play hard
• Training will be provided

Job Description

• Obtaining quotations for new and existing client's insurance policies, answering client's queries promptly, and processing of insurance policies.
• Develop and maintain client relationships by providing support, information and evaluating customer needs accurately.
• Handle daily office administrative duties including data administration, answering of phone calls, attending to emails and phone messages promptly.
• Other administrative duties as assigned by manager.

Requirements

• Strong organizational, prioritisation and time management skills.
• Positive attitude and client-centric service oriented.
• Seeking growth and looking to learn in this role.
• Meticulous with ability to handle highly confidential issues as well as communicate effectively with clients and colleagues.
• At least 3 year of administrative work experience.

Our company

• Warmth and friendly family-oriented SME company culture
• We are a group of self-motivated teamplayers
• We work hard and play hard
• Training will be provided

Job Description

• Obtaining quotations for new and existing client's insurance policies, answering client's queries promptly, and processing of insurance policies.
• Develop and maintain client relationships by providing support, information and evaluating customer needs accurately.
• Handle daily office administrative duties including data administration, answering of phone calls, attending to emails and phone messages promptly.
• Other administrative duties as assigned by director.

Requirements

• Strong organizational, prioritisation and time management skills.
• Positive attitude and client-centric service oriented.
• Seeking growth and looking to learn in this role.
• Meticulous with ability to handle highly confidential issues as well as communicate effectively with clients and colleagues.
• At least 3 year of administrative work experience.

Our company

• Warmth and friendly family-oriented SME company culture
• We are a group of self-motivated teamplayers
• We work hard and play hard

Job Description

• Obtaining quotations for new and existing client's insurance policies, answering client's queries promptly, and processing of insurance policies.
• Develop and maintain client relationships by providing support, information and evaluating customer needs accurately.
• Handle daily office administrative duties including data administration, answering of phone calls, attending to emails and phone messages promptly.
• Other administrative duties as assigned by manager.

Requirements

• Strong organizational, prioritisation and time management skills.
• Positive attitude and client-centric service oriented.
• Seeking growth and looking to learn in this role.
• Meticulous with ability to handle highly confidential issues as well as communicate effectively with clients and colleagues.

Responsibilities:

• Manage, supervise and coordinate the daily operations of the Hotel
• Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations.
• Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.
• Possess Degree/Diploma in Hospitality or relevant qualification;
• Minimum 3- 5 years of related experience preferably in the Hotel industry;
• Mature, energetic, assertive, independent and a team player;
• Strong leadership skills with excellent interpersonal and communications skills.

Only shortlisted candidates will be contacted. Thank you.

YOUR ROLE:

As a Revenue Manager/ Analyst, you'll play a pivotal role in steering our revenue ship to success. Working closely with our Director of Revenue, you'll lead the charge in analyzing our performance across various revenue streams and crafting strategies to maximize our earnings.

WHAT YOU WILL DO:

Navigate the Numbers: Your day kicks off with diving deep into daily reports on revenue pace, pick-up, and forecasts. Armed with this data, you'll uncover insights that will guide our revenue strategy decisions.

Craft Revenue Strategies: Using historical reservation data and market intel, you'll be the architect behind our revenue strategies. Whether it's adjusting rates or managing inventory, your expertise will be instrumental in keeping us ahead of the competition.

Keep Us on Course: You'll be the guardian of our revenue management operations, ensuring everything runs like a well-oiled machine. From daily checklists to monthly audits, you'll keep us sailing smoothly.

Stay Ahead of the Curve: You won't just be crunching numbers—you'll also be keeping a keen eye on the competition. By staying abreast of market trends and best practices, you'll help us maintain our competitive edge.

Skills and Experience:

• Opera, TARS and IDeaS G3, and Excel is your playground.
• Previous experience in Revenue Management (Rooms or Food & Beverage) is a plus, but if you're a fresh graduate with a passion for numbers and hospitality, we want to hear from you too!
• Digital tools and analytics? You're all over it.

Who You Are:

• You're a communicator extraordinaire, with a knack for keeping everyone on the same page.
• Diversity and analytical thinking is your bread and butter—you thrive in multicultural environments and you can spot trends and insights like nobody's business.
• Self-motivated? Check. Energetic? Double-check.
• Got an idea? Bring it on! You're all about taking initiative and thinking outside the box.

Kindly note that only shortlisted candidates will be contacted.

Our company

• Warmth and friendly family-oriented SME company culture
• We are a group of self-motivated teamplayers
• We work hard and play hard
• Training will be provided

Job Description

• Obtaining quotations for new and existing client's insurance policies, answering client's queries promptly, and processing of insurance policies.
• Develop and maintain client relationships by providing support, information and evaluating customer needs accurately.
• Handle daily office administrative duties including data administration, answering of phone calls, attending to emails and phone messages promptly.
• Other administrative duties as assigned by manager.

Requirements

• Strong organizational, prioritisation and time management skills.
• Positive attitude and client-centric service oriented.
• Seeking growth and looking to learn in this role.
• Meticulous with ability to handle highly confidential issues as well as communicate effectively with clients and colleagues.
• At least 3 year of administrative work experience.

• Responsible for the smooth running of banquet operations.
• Ensure set-up is in accordance to the guests' requirements.
• Provide excellent customer service to guests.
• Check and ensure that all operating supplies are well-stocked and sufficient to run operations.
• Attend pre-function meetigns with the event organisers, disseminate information and changes to colleagues and relevant departments.
• Provide training to team members and casual labour on banquet operations.
• Enforce and uphold high standards of hygiene.
• Reporting to Banquet Operations Manager

Only shortlisted candidates will be contacted.

Our company

• Warmth and friendly family-oriented SME company culture
• We are a group of self-motivated teamplayers
• We work hard and play hard

Job Description

• Obtaining quotations for new and existing client's insurance policies, answering client's queries promptly, and processing of insurance policies.
• Develop and maintain client relationships by providing support, information and evaluating customer needs accurately.
• Handle daily office administrative duties including data administration, answering of phone calls, attending to emails and phone messages promptly.
• Other administrative duties as assigned by manager.

Requirements

• Strong organizational, prioritisation and time management skills.
• Positive attitude and client-centric service oriented.
• Seeking growth and looking to learn in this role.
• Meticulous with ability to handle highly confidential issues as well as communicate effectively with clients and colleagues.

• Consistently offer professional, friendly and engaging service
• Is present in the lobby and at the reception in order to meet guests on a daily basis, enhance guest satisfaction
• Handles guest feedback, ensures follow up
• Develop close relationships with guests to encourage loyalty
• Ensure guests receive a warm and friendly welcome
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Ensures that guests receive a warm and personal welcome from the team
• Identify and develop existing policies and procedures to improve the guest experience
• Review all arrival and VIP reports to ensure all special requirements are met or exceeded
• Liaise with Front Office and Housekeeping team to ensure smooth arrival/departure of VIPs
• Establishing a strong working relationship with the Executive Chef and kitchen team
• Generating monthly reports, ordering beverages and completing stocktake
• Minimum 3- 5 years of related experience preferably in the Hotel industry
• Mature, energetic, assertive, independent and a team player
• Strong leadership skills with excellent interpersonal and communications skills
• Perform other reasonable duties assigned by the Management.

Only shortlisted candidates will be contacted.

Sales Management

• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on a weekly basis (targetting leisure market)
• Prepare a monthly list of accounts to penetrate for the following month
• Plan a minimum of 5 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare a monthly action plan for the main market segment
• Perform monthly review account profile on room nights production and average rate
• Account penetration and marketing activities to maintain a competitive edge
• Fully responsible for accounts under his/her management, including contracting, updating profile and renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

Other Responsibilities

• Attend all briefings, meetings and training as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Defines precise guest requirements and ensures that the guest services offered correspond effectively to their requests
• Provides after-sales service and in particular, ensures all guests' complaints are efficiently addressed
• Perform other reasonable duties assigned by the Management

Requirements

• Degree/Diploma in Hospitality / Sales and Marketing
• 4 years in relevant sales experience
• Strong communication skills
• Confident, enthusiastic, team player, positive attitude
• Well versed in the use of computer software (Microsoft office)
• Effective time management skills
• Understanding of sales strategies & account profitability

Only shortlisted candidates will be contacted

Operation

• Assign in detail, specific duties to all employees under his/her supervision and instructs them in their work
• Ensure personal cleanliness and proper deportment of all team members
• Work closely with the Executive Chef in determining quality and quantity of food materials used with a view of eliminating wastage
• Discuss with the Executive Chef and recommends menu price adjustments
• Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out.
• Ensure that all equipment and perishable items are stored in its designated place and is done in the most hygienic manner
• Prevent the use of contaminated products in any phase of food preparation and prevent colleagues who are ill or suffering from an infection from taking part in the preparation or handling of food
• Suggest new recipe/products which may improve quality of food or lower food cost
• Check the maintenance of all kitchen equipment
• Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to
• Able to conduct regular HACCP audits and documentation, to ensure there are adhered.

Team Management

• Motivate, supervise and discipline team members to ensure their capabilities and degree of professionalism meet the needs of guests and the organization
• Identify and develop team members with potential
• Conduct performance review with the team
• Develop, conduct and maintain records of all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

Perform other reasonable duties assigned by the assigned by the Management

Only shortlisted candidates will be contacted.

Responsibilities and Duties:

Departmental Activities

• Coordinate department and hospital meetings for the department and head of department;
• Facilitate staff on-boarding activities;
• Manage Operations Department Microsoft SharePoint infrastructure;
• Digitization of department paper records;
• Provide secretariat support to Workplace Safety and Health (WSH) Council;
• Provide secretariat support to the Hospital Food Service Committee (FSC);

Quality Improvement

• Assist in tracking department KPIs;
• Implement department improvement projects;

Inventory

• Manage department inventory control and maintenance;
• Assist with assets management;

Staff Activities

• Handling of Operations Department for social and recreational activities
• Manage Department Welfare Activities;

Admin

• Organize workshop/events for internal and external speakers;
• Provide general and admin support to Operations department;

Job Requirements:

• “A” level passes or diploma in administration or have relevant work experience in related field.
• 5 years working with administrative experience (preferably in healthcare setting).

Primary Responsibilities

Banquet Operation

· Take charge of banquet event operation

· Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.

- Attend pre-function meeting with Event Organisers, disseminate information and changes to colleagues and relevant departments.

- Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log

- Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received

- Ensure that team members with direct guest contact possess good product knowledge

- Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations

- Check and ensure that all operating supplies are well stocked and sufficient to run operation

- Plan the manning allocation/work assignment per Banquet event

- Implement appropriate and effective measures to keep costs and expenses within budget

- Supervise the maintenance of service standards during banquet service operations

- Engage and obtain guests’ feedback during operations to ensure satisfaction

- Handle guests’ complaints and comments tactfully and efficiently

Team Management

· Interview, select and recruit F&B and banquet employees

· Ensure that new hire induction and required trainings are completed within three months of employment

· Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s Standards

· Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required

· Maintain department communication logbook and update notice board.

Other Responsibilities

· Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

· Be well versed in hotel fire & life safety/emergency procedures

· Attend all briefings, meetings and trainings as assigned by management

· Report for duty on time wearing clean and complete uniform at all times

· Maintain a high standard of personal appearance and hygiene at all times

· Perform other reasonable duties assigned by the Management of the Hotel

Only shortlisted candidates will be contacted.