Total 817 Customer Service job vacancies in Loyang, North East

Technical Support and Troubleshooting:

· Provide first level support for end-users, including handling software and hardware issues.

· Install and configure new hardware and software, basic Wi-Fi setup, ensuring it integrates seamlessly with existing systems.

· Main projects involving but not limited to inflight point-of-sale solution, inflight marketplace, RFID inventory management.

Project Management:

· Assist in the planning and implementation of IT projects, ranging from system upgrades to new system deployments.

· Coordinate with different departments to ensure IT projects align with business objectives and timelines.

· Monitor project progress, address any issues that arise, and ensure projects are completed on schedule.

· Participate in user acceptance testing, develop test cases.

Business and User Liaison:

· Collaborate with business users to understand their IT requirements and challenges.

· Translate business requirements into technical specifications for vendor implementation.

· Provide training and support to users on new systems or functions.

· Act as a bridge between the IT team and other departments, ensuring clear communication and effective collaboration.

Continuous Improvement:

· Recommend improvements to existing IT systems and processes.

· Evaluate modern technology solutions that could enhance business efficiency and productivity.

Requirements

· Bachelor’s degree in Computer Science, Information Technology, or related field.

· 3+ years of experience in IT support or a similar role.

· Strong knowledge of Windows and macOS operating systems, as well as common software applications.

· Ability to diagnose and resolve technical issues with hardware, software, and peripherals.

· Excellent communication and interpersonal skills, with a customer-focused attitude.

· Ability to work independently and as part of a team in a fast-paced environment.

· Strong organizational skills and attention to detail.

· Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

Overview:

In this role, you will be required to support the day-to-day operations of the stall you are assigned to. You will be representing the company, in charge of interacting with customers and ensuring customer satisfaction. You will be required to maintain stall cleanliness, handle stall opening and closing, process customers’ orders and respond to customer enquiries. The ideal candidate should have an amiable personality, good communication skills and adopt a customer-first mindset.

Responsibilities include:

· Attend to customers and provide advice on products, brand or company related enquiries;

· Process customer’s orders and carry out cashiering duties;

· Upsell promotional products and/or new products to customers;

· Basic food preparation and packing of products;

· Daily maintenance of outlet’s cleanliness and sanitation and adhere to hygiene and safety standards;

· Perform service recovery positively intending to keep patrons happy and ensure recurring business;

· Responsible for stall opening and closing;

· Assist in day-to-day stall operations;

· Any other ad-hoc duties as and when assigned by Management.

Minimum qualifications

· Candidates must possess at least Primary/Secondary School/"O" Level, Higher secondary/ Professional Certificate/NiTEC in any field.

Requirements

- ** Singaporeans/PR Only **

· Able to work outdoors and work in a fast-paced environment

· Adaptable and willing to learn

· Positive with a passion to serve and take initiative

· A Team player

· Willing to work shifts : 6.30am - 2.30pm/ 11.30am - 7.30pm/12pm to 8pm

Working hours:

· 4 Days work week - 12 hrs work shift: 8 am - 8 pm

· 5 Days work week - 9.5 hrs work shift: 7am - 3pm / 12pm - 8pm

· 6 Days work week - 8 hrs work shift: 11.30am - 7.30pm

Job Description:

• Advise appropriate service/repair requirements to meet customer needs.
• Act as a key communication link between customers and the workshop to ensure responsiveness.
• Monitor job progress and update customers on repair status.
• Responsible for daily intake of cars for servicing
• Provide excellent customer service to customers
• Any other ad-hoc job assigned by the supervisor

Job Requirements:

· Basic vehicle knowledge is required for this position.

· Great teammate with initiative and a positive attitude towards learning

· Self-motivated individual with a strong sense of responsibility

· Preferably, a valid class 3 driving license would be an advantage

We are an established import/export & courier company (located in the east), currently expanding & offering rewarding careers to potential candidates to join us immediately as Customer Service Representative:

Duties and Responsibilities

To provide admin and operational support in Warehouse- Logistics Department. Opportunity to learn how to manage the administrative work in dealing with customers and telephone calls. This position is ideal for candidates who are positive-minded and love to work in a fast-paced environment.

· Problem solving for daily customer issues.

· Manage daily administration issues such as customer oriented and consignee related matters..

· Perform additional duties as required by the management.

· Ensure proper documentation

· Ensure SOP and KPI in office are in proper manner

Requirements

· Must possess at least GCE 'O'/Diploma in administration, business management or any related field.

· Conversant in Mandarin and English (is a must to liaise with China customers).

· At least 2-3 years’ experience in similar industry preferred.

· Must be proficient in MS Word and Excel.

· Positive work attitude, strong sense of urgency and responsibility, strong team work.

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
  

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaints at 1st level. Advise and guide customers with solutions. If the problem cannot be resolved over the phone or email, schedule a technician and fix a service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement focusing on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with warranty-related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase requests and tracking of spare parts purchases.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum ITE/Diploma in the Business field
• At least 1 year of experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge of customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Good communication and problem-solving skills, with good organization ability
• Must be able to multitask in a fast-moving environment.

Job Description:

• Assist in checking of aircraft components and consumables availability
• Ordering and monitoring of ad-hoc aircraft components and consumables required.
• Updating Daily Spares Shortage list and track task completion
• Communicate with Engineers on spares availability
• Performing credit back of unused spares
• Perform installation/dismantling of aircraft components on SAP
• Managing 3rd party spares inventory
• Communicate with Customer Support team when required.
• Carry out any other tasks as assigned by Supervisor or Executive.

Requirements:

• Minimum Higher Nitec in Aerospace Engineering or Equivalent
• Good communication in written and spoken in English.
• Able to work in dynamic and fast-moving environment.
• Highly organized and computer literate.
• SAP experienced preferred.

Responsibilities:

• To conduct cleaning work inside the Aircraft Cabin
• Passenger seats, attendant seats cleaning
• Lavatories cleaning
• Gally cleaning
• Ceiling panels, Sidewall panels, dado panels cleaning
• Cabin doors cleaning
• Carpet cleaning

Requirements:

• Able to work in a warm and humid environment
• Able to understand instructions in English
• Able to work Rotating shift, including weekends and public holidays

Job Responsibilities

• Perform equipment inspections to identify potential problems and safety concerns
• Perform diagnostic troubleshooting and failure analysis on all components and systems of the equipment.
• Isolates equipment malfunctions.
• Replace and/or repair faulty components and systems on equipment.
• Perform corrective and preventive maintenance to ensure that equipment continues to run according to manufacturer's specifications
• Maintain parts and supplies needed for job completion
• Maintain company vehicle cleanliness and ensure vehicle is in safe operating condition
• Maintain a culture of safety & participate in all safety meetings
• Responsible for properly and accurately filling out all job cards in service CRM
• Responsible for maintaining a clean and safe work area
• Responsible for maintaining all tools are in safe working conditions
• Picks up parts and performs other tasks as assigned
• Return un-use parts to the service coordinator/CSS
• Return faulty parts to the workshop team leader
• Complete basic and advanced technical training as assigned
• Support junior technician at the field when they are having issues in troubleshooting
• Handle more complex job orders

Job Requirements

• Min ITE graduates in Automotive Engineering
• Min 5 years of relevant experience
• ITE graduates with no experience are welcome to apply
• Possesses class 3 driving license
• Able to read and understand electrical and hydraulic schematics
• Familiar with hand and power tool operation
• Have experience in handling electrical/electronic systems and hydraulics and internal combustion engines
• Able to use desktop and mobile PCs
• Willing to work at Loyang
• Willing to work for 5.5 day work week

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘A’ level or a Diploma in any field.
• Preferably with at least 2 years of relevant working experience in handling cases in a call centre or service industry environment.
• Possesses strong time management skills with ability to multi-task and is motivated to exceed expectations.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Strong ability to write succinctly.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Responsibilities:

• Handle full spectrum of HR functions (excluding Talent Acquisition).
• Provide wide-ranging HR support as the first point of contact to the airport staff, including preparation of HR documents, employee inquiry, and administration of various leave of absence and benefits (shared services).
• You will be working closely with the respective Operations Manager of the Divisions under your purview.
• Maintain and update employees' personal files and HR Systems.
• Application, renewal, and cancellation of foreign worker Work Passes.
• Preparation of Final Settlement of exiting staff at end of contract or resignations.
• Generate reports for management, finance, billing etc.
• Develop and implement employee engagement initiatives to create a positive and inclusive work culture, such as organising staff events e.g., CSR (Corporate Social Responsibilities) activites.
• Perform any other ad-hoc duties as requested or assigned.

Job Responsibilities:

• Handle full spectrum of HR functions (excluding Talent Acquisition).
• Provide wide-ranging HR support as the first point of contact to the airport staff, including preparation of HR documents, employee inquiry, and administration of various leave of absence and benefits (shared services).
• You will be working closely with the respective Operations Manager of the Divisions under your purview.
• Maintain and update employees' personal files and HR Systems.
• Application, renewal, and cancellation of foreign worker Work Passes.
• Preparation of Final Settlement of exiting staff at end of contract or resignations.
• Generate reports for management, finance, billing etc.
• Develop and implement employee engagement initiatives to create a positive and inclusive work culture, etc.
• Perform any other ad-hoc duties as requested or assigned.

Job Requirements:

• Degree in Business Administration or Human Resources.
• At least 2-3 years of experience in handling full set of payroll in high volume especially for final settlement (Resignee for Local & Foreign staff)
• Prefers strong HR operational background, understanding of Singapore employment laws and knowledge of best HR market practices.
• Good experience in MS Excel (eg turn out reports)
• Has passion and empathy in interacting with people, and willing to go the extra mile.
• Self-Starter and a team player with a strong sense of responsibility & self-motivation to get tasks done independently.
• Hands-on with personal data entry in any HRIS such as Success Factors/SAP, RAMCO, ProSoft, etc. is preferred. TimeSoft and TimeSoft PRO will be an added advantage.

Tasks:

• Work with System Engineers and vendors to resolve customers' technical problems
• Ensure support cases are tracked and duly closed
• Manage support cases through the use of SAP and support ticketing system
• Work closely with various teams, eg. Sales, Logistics and subsidiaries to manage the handling of repair items
• Analysis of support and repair data
• Sharing of preventive measures with Engineers and Customers to reduce equipment failures

Qualifications:

• At least a diploma in Electronics engineering
• Preferably with minimum 2 years' working experience
• Knowledge in RF & EMC is an advantage
• Working knowledge in SAP a plus

Duties and Responsibilities (Customer Services)

• Assist in designing of course outline and develop course curriculum for functional training program
• Conduct post course evaluation
• Conduct assessment to evaluate the competency of the participants
• Conduct training and facilitate active learning
• Conduct briefings to operational staff when required
• Communicate with airline on training requirements and ensure all resources are prepared prior to commencement of training
• Provide guidance and supervisory support to operational staff during cutover/migration of every new airline
• Ensure all training records are entered correctly into SAP system
• Assist in audit preparation
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum GCE "N" levels and above
• Minimum 2 years’ relevant industry experience, with a demonstrable sound knowledge of airport and logistics operations
• Knowledge of Departure Control System (DCS) would be a distinct advantage
• Ability to confidently present curriculum and lead group discussion in classroom
• Knowledge of adult learning is preferred

JOB ROLE

1) Handle all clerical and administrative matters for Customer Service Department, including data entry.

2) Work closely with Production Control and Warehouse teams to manage order delivery on-time in full.

3) Liaise with freight forwarder for shipment and prepare shipping documents.

4) Communicate with customer on their purchase orders and delivery arrangements.

5) Any other ad-hoc duties that may be assigned from time to time.

i. collection activities associated with external customers, including disputes, etc.;

ii. approval of application of cash to external receivables;

iii. credit review, approvals, monitoring and controls;

iv. general accounting, including the financial closure process; and

v. general accounting related to accounts receivables, including the financial closure process.

1) Coordinate adhoc / consolidation booking with customer and booking of space with airline.

2) Coordinate rates quotation with airline and provide rates to sales team for quotation to customer.

3) Monitor consolidations for various destination, monitor on the space and rates.

4) Send flight schedules to customer upon confimation.

5) Arrange adhoc cargo service for customers. (Fumigation, DG declaration and packing, wooden crate packing)

6) Check uplift of shipment after lodgement to terminal.

7) Send permits and AWB to customer after flight departed.

8) Raise amendment if any to airline and destination agent.

9) Raise monitoring reports for some customer to monitor rates and load.

10) Suggest solution for customer base on their shipping needs. (Training will be provided, assistance will be given by superior.)

11) Communicate with Sales/accounts team regarding quotation and billing matters.

13) Coordinate adhoc coload booking from other coloaders.

14) To solve any problem that may arise for export cargo with destination agents.

Tasks

• Support Technical Sales team to ensure quotation is complete
• Work closely with technical sales team to generate and maintain C4C (quotation generation tool) quotation template and draft quotation
• Assist to add necessary information in C4C quotation when order is processed
• Manage C4C quotation opportunities and support bidding / tender documents
• Assist Technical Sales team to track discount approvals and update status three times a week
• Generate C4C quote for accessories and repair and as well as 3rd party quotations.
• Be the point of contact (POC) to manage C4C issues and feedback from technical sales or other relevant departments.
• Be the POC to sub-division 1E for all C4C related issues and ensure that our quote is tabulated based on the correct understanding to ensure profitability
• Adhoc administrative support to other team members, which may include PAM submissions, customer visits and events coordination etc
• Support maintenance of Technical Sales records and information
• Help to take minutes for the EMC steering group meeting where required

Qualifications

• Diploma/Degree in engineering or business administration
• Hands-on experience with MS Office Suite (MS Word, MS Excel and MS Powerpoint)
• Good time-management skill, with the ability to prioritize tasks
• Able to work in a dynamic team environment

A Day in the Life

• Provide level 1 helpdesk support to all PC & MAC users
• Ensure smooth on-boarding and off-boarding of end-users
• Facilitate repair process for IT Hardware
• Perform PC build and software installations
• Migration of user’s data, software, or computer
• To escalate specific requests or issues to next level for immediate attention and resolutions
• Support Project implementations, as when required
• Maintain proper IT documentation

What We are Looking For

• Diploma in Information Technology/Computer Science
• Minimum 1-2 years of relevant experience
• Previous working experience in helpdesk environment is a plus
• Basic knowledge of Office & Windows applications, and hardware troubleshooting
• Able to work beyond normal working hours (upgrade/maintenance, urgent technical issue) and support on weekend when urgent duty arise
• Good working attitude and team player

Apply with us today at https://go.gov.sg/spssgt-applynow

What the role is

The Singapore Prison Service protects society through the safe and secure custody of offenders. We take the lead in providing guidance to offenders under our charge and assist them in their reintegration upon their release. We cooperate with our partners in aftercare and prevention, working with them to rehabilitate, renew, and restart the lives of offenders so they can become productive members of society. As Captains of Lives, our team of uniformed officers and civilian staff work together to inspire everyone at every chance towards a society without reoffending.

What you will be working on

As Captains of Lives, we are akin to the first drop of water that touches the pond and creating a ripple effect. Our work goes beyond being a guard; we aspire to create a positive impact in the lives of offenders, and inspire everyone at every chance towards a society without re-offending.

What we are looking for
• Local polytechnic diploma, General Certificate of Education (GCE) ‘A’ Level, five GCE ‘O’ Level passes, Higher Nitec or Nitec
• Medically & physically fit (For Male: PES B1 and above; at least a “Pass” in IPPT in latest year)
• Normal colour vision

For more information about the career as a Prison Officer, please visit our website at www.sps.gov.sg.

Apply with us today at https://go.gov.sg/spsro-applynow

What the role is

The Singapore Prison Service protects society through the safe and secure custody of offenders. We take the lead in providing guidance to offenders under our charge and assist them in their reintegration upon their release. We cooperate with our partners in aftercare and prevention, working with them to rehabilitate, renew, and restart the lives of offenders so they can become productive members of society. As Captains of Lives, our team of uniformed officers and civilian staff work together to inspire everyone at every chance towards a society without reoffending.

What you will be working on

As Captains of Lives, we are akin to the first drop of water that touches the pond and creating a ripple effect. Our work goes beyond being a guard; we aspire to create a positive impact in the lives of offenders, and inspire everyone at every chance towards a society without re-offending.

What we are looking for

- A Degree in any discipline
- Medically and physically fit (For Males: PES B1 and above; at least a “Pass” in IPPT in latest year)
- Normal colour vision

For more information about the career as a Prison Officer, please visit our website at https://www.sps.gov.sg/career/prison-officer.

Job Summary:

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsbilities:

• Promptly handle customer enquiries
• Ensure compliance with customers’ Standard Operating Procedures
• Liaise with overseas agents on the various requirements and rates
• Co-ordinate with import and export operations, to ensure accuracy in documentations and invoicing
• Liaise & co-ordinate with airlines / customers / suppliers, to ensure smooth delivery of shipments
• Troubleshoot shipment issues
• Execute airway bills
• Handle both air import and export

Job Requirements:

• Min. ITE with min. 2 years of experience in freight forwarding with airfreight
• Possess excellent interpersonal and technical skills
• Resourceful, result-oriented and able to work under pressure
• Willing to take on challenges
• Able to work night shift

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

Due to the current COVID-19 situation and the escalating visa/travel restrictions in place, we will be prioritizing candidates who are currently based in Singapore and do not require relocation. We will be reviewing the pandemic situation and will adjust our position in accordance and adherence to local authority.

We regret that only shortlisted applicants will be contacted. Thank you for your interest in Bollore Logistics Singapore.

Jobscope:

• Maintain cleaniness of main centre premises, furniture and toys
• Cleaning up after students' meals
• Disposal of rubbish
• Ensure cleaniness of classrooms/ play area used.

Job Requirements:

• Healthy and fit to work
• WSQ Follow Food & Beverage Safety and Hygiene Policies And Procedures certificate highly advantageous
• Meticulous and driven
• Positive can-do attitude

KEY RESPONSIBILITIES

• Maintain customer satisfaction through face-to-face interactions, phone calls and emails
• Effectively manage a large volume of incoming calls and emails
• Effectively resolve customers’ problems through strong and clear interpersonal dialogue
• Skilfully and calmly manage difficult and angry customers
• Liaise with third-party service contractors for appointment scheduling and spare parts
• Data entry for customer information, feedback, complaints and warranty cards
• Provide after-sales support to sales personnel

SKILLS & QUALIFICATIONS

• Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
• Proficient in spoken and written English
• Strong people-handling skills and a keen listener
• Pleasant and strong personality, able to withstand difficult customers
• Ability to multi-task and manage time effectively
• Able to adapt/respond to different types of customers
• A team player with a positive service mindset
• Proficient in MS Office applications
• Knowledge in spare part management will be an advantage

• Recruit volunteers through various channels, including participation in community events, social media campaigns and online platforms to attract new volunteers.
• Develop and implement strategies to enhance volunteer recruitment and retention efforts.
• Conduct comprehensive orientation and training for volunteers to enable them to perform their duties effectively.
• Work closely with Senior Care Centres and Active Ageing team for volunteer deployment based on program needs, as well as volunteers’ preferences and availability.
• Monitor volunteer performance and gather feedback from volunteers, staff and stakeholders to improve volunteer engagement and volunteer management practices and processes.
• Build and maintain strong, positive relationships with volunteers, staff and stakeholders.
• Maintain administrative tasks related to volunteer management, such as maintaining of accurate volunteer records, managing databases and handling relevant correspondence.
• Plan and execute volunteer appreciation events and initiatives, including acknowledgements on social media.
• Coordinate and manage special assignments or projects involving volunteers, such as facilitating research studies, school projects or interviews with volunteers.
• Stay updated on emerging trends and best practices in volunteer management to enhance efficiency and volunteer satisfaction.
• Be available to work on ad hoc weekends to support community events and ensure smooth operation of programs.
• Attend to any other responsibilities and duties assigned by the reporting officer.

Job Holder Requirements and Qualifications:

• Degree or Diploma in any discipline. Certifications in management, social services or related field would be advantageous.
• Preferably with at least 1 year of working experience in volunteer management or a related field
• Strong communication and interpersonal skills

Please send your resume to [email protected] indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.

5 DAY WORKING WEEK / FULL TIME AND PART TIME POSITIONS AVAILABLE