Total 79,588 customer experience manager job vacancies in Singapore

Main / Key Responsibilities

1. Employee Relations

a. Ensure policies and procedures related to employee relations comply with tripartite guidelines/advisories and employment regulations. Upkeep documentation of policies and procedures.

b. Assist with development or update of polices and procedures when required.

c. Support the negotiation and administration of collective bargaining agreements.

d. Act as a liaison between management and union representatives, facilitating communication.

e. Assist in establishing a fair and robust framework for managing employee grievance and disciplinary regulations and work with HR business partners on adoption of framework.

f. Provide secretariat support during internal disciplinary reviews and

Investigations.

g. Develop communication material kits to convey desired messages clearly to employees.

h. Assist the assessment of business impact and risks in connection with labour relations, including regulatory requirements to management if required and to come up with the necessary action planning for risk management and mitigation.

i. Foster best practices in managing employee relations

2. Administration

a. Assist in other HR or office administration duties as and when assigned.

Requirements

• Bachelor’s degree in HR, Employee Relations, or Conflict Management.
• At least 3-5 years’ experience in Employee Relations and Union Management
• Excellent written and oral communication skills.
• Strong conflict resolution skills.
• Proven negotiating expertise.
• High level of trustworthiness and discretion.

· Candidates available on short or immediate notice preferred.

· Contract duration: 1 year.

Our client is a manufacturer in Oil & Gas industry. Due to business needs, they are now recruiting a Key Account Manager to join their sales team. They are located in the West - easily accessible.

Responsibility:

• Build, maintain, and grow strong relationships with both current and prospective customers in Southeast Asia.
• Respond promptly to customer inquiries regarding pricing and delivery, either verbally or in writing.
• Handle customer orders through Stratix, including order entry, contract review, and invoicing.
• Provide management with regular reports on customer needs, issues, market trends, competitor activities, and potential threats or new opportunities.
• Stay informed about the competition by tracking market data on pricing, products, and lead times.
• Address customer complaints by investigating and resolving issues efficiently.
• Support other departments to help meet overall company goals and objectives.

Requirements:

• Min 3 years of key account management experience in Oil & Gas Industry
• Min Diploma and above

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Our client is a specialist clinic located at the city.

• Oversee daily clinic operations, ensuring smooth patient flow and optimal resource utilization.
• Manage the clinic budget, monitor expenses, and ensure financial viability.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Implement quality improvement initiatives to enhance patient outcomes and service delivery.

Requirements:

• Nitec and above
• At least 2 years of managerial experience in clinic setting.
• Excellent leadership, communication, and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

We’re looking for an experienced Senior Account Manager who is passionate about the Wise mission – money without borders. You’ll be part of the Wise Platform team in APAC, working closely to grow and retain  our existing  partners.  

We’ve launched partnerships globally, with the likes of Bank Mandiri, Shinhan Bank and Tiger Brokers in APAC, and today have 80+ global banks and platforms connected and powered by Wise Platform. 

A bit about the role:

You will be a Senior Account Manager within a fast growing regional commercial team, responsible for driving growth with our existing partners in APAC. You’ll identify and execute growth opportunities across your partner portfolio, manage churn risk  and build relationships with key stakeholders. 

The role is based in our Singapore office, but you will also work closely with the Global Account Management and Customer Success teams based around the world. You will collaborate with other functions across Wise Platform and the wider Wise organisation, including our product management, engineering, compliance & legal, delivery, as well as business development teams.

Your mission: 

• Work closely with Wise Platform teams and partners to identify, progress and close a strong pipeline of opportunities within your existing accounts, driving revenue and volume growth for Wise.

• Develop and actively manage comprehensive account plans for key accounts,  articulating strategies for growth and managing risk of attrition.

• Establish strong relationships with your partners by understanding their strategic objectives, define their priorities and be clear on their decision making process. Lead QBRs and become the subject matter expert for your partners.

• Take a data led approach on influencing decision making with internal / external stakeholders. 

• Provide consistent and concise internal updates on partner performance and engagements, highlighting blockers and leveraging support across various functions.

• Bring the voice of the partner to influence Wise Platform product roadmaps as well as build out strong partner testimonials. 

• Work on projects and initiatives (regional or global) to improve our account management function. 

We’re looking for an experienced Senior Account Manager who is passionate about the Wise mission – money without borders. You’ll be part of the Wise Platform team in APAC, working closely with our existing bank partners to help deliver world class payment service solutions, powered by the Wise infrastructure.

We’ve launched partnerships globally, with the likes of Bank Mandiri, Shinhan Bank and GMO in APAC, and today have 80+ global banks and platforms connected and powered by Wise Platform. 

A bit about the role:

You will be a Senior Account Manager within a fast growing regional commercial team, responsible for driving growth with our existing bank partners in APAC. You’ll identify upsell and cross-sell opportunities across your partner portfolio, execute the deals effectively and build relationships with key stakeholders. 

The role is based in our Singapore office, but you will also work closely with the Global Account Management and Customer Success teams based around the world. You will collaborate with other functions across Wise Platform and the wider Wise organisation, including our product management, engineering, compliance & legal, delivery, as well as business development teams.

Your mission: 

• Work closely with Wise Platform teams and partners to identify, progress and close a strong pipeline of opportunities within your existing accounts, driving revenue and volume growth for Wise

• Develop and actively manage comprehensive account plans for key bank partners, articulating strategies for expansion and growth, as well as retention

• Establish strong relationships with your partners by understanding their strategic objectives, define their priorities and be clear on their decision making process. Lead QBRs and become the subject matter expert for your partners

• Design and manage stakeholder maps that capture essential contacts from Wise and the Partner and how they engage each other

• Use data to pinpoint opportunities and to inform data-driven dialogue with your partners

• Provide consistent and concise internal updates on partner performance and engagements, highlighting blockers and leveraging support across various functions

• Collaborate closely with other Wise teams to develop and enhance Wise infrastructure capabilities in the bank vertical through new partnership opportunities and product development 

• Work on projects and initiatives to improve our strategy and approach both within the APAC region and globally, such as helping iterate our product roadmap, pricing strategies, go to market efforts - or anything else that helps drive growth

Job Responsibilities:

• Communicate with current and potential clients via telephone, email, online chat, or social media

• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines

• Maintain a courteous and calm manner at all times to de-escalate stressful situations

• Document personal information to create, update, or adjust customer accounts

• Prepare call-related information for purposes of auditing and reporting

• Provide and respond to feedback about any aspect of the job or its duties

• Suggest products and services to clients based on their requests and needs

• Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Others as may be task by Management

Requirements

• Prior experience working in call centers or as an at-home customer service agent

• Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel

• Bilingual language skills a plus

• Excellent verbal and written communication skills

• Ability to remain calm and composed in a fast-paced, high-pressure environment

• Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem

Job Purpose:
We are looking for a dedicated and customer-oriented Staff Assistant to join our team. In this role, you will play a key part in assisting with the processing of various applications, responding to inquiries, and ensuring service standards are met. If you have strong communication skills, attention to detail, and enjoy providing support to customers, we encourage you to apply!

Key Responsibilities:

• Assist at the PLRD Service Counter during peak periods to address customer inquiries.
• Handle and process Service Replies (SRs) related to applications, licenses, training competencies, and refresher quizzes.
• Manage SRs concerning personal, MHA, and MP appeals.
• Respond to emails from applicants regarding the submission of required documents.
• Answer phone inquiries through the SID’s dedicated hotline.
• Track and monitor the status of SID’s SRs and appeals.
• Ensure that Service Standards for SRs and appeals are consistently met.
• Contact applicants for additional information as required for license applications.
• Provide guidance to applicants on submission requirements and procedures.
• Perform other duties as directed by the Supervisor.

Requirements:

• Must be a Singapore Citizen or Singapore Permanent Resident.
• Work experience in licensing processes or at least 5 GCE ‘O’ Level credits, including English.
• Proficient in written and spoken English.
• Competent in computer use and able to manage tasks under pressure.
• Ability to work independently as well as collaboratively within a team.
• Demonstrated customer service skills with a high level of confidentiality.
• Ability to adhere to Supervisor’s instructions, with working hours strictly from Monday to Friday.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• EA Registration No. R24120918 TAM SEE MIN

Duration: 1 year

Location: Clementi

Working Hours: Monday - Friday 830am to 530pm

• Responsible for shipping & billing processing using Oracle, Trax & other business tools.
• Ensure commercial documentations are proper, complete and align with sales recognition policy and organize shipment release on timely basis.
• Able to work with various functions Order Management, Accounts Receivable, Trade Compliance, Plants Operations teams to ensure timely release of shipment & billing through system.
• Review commercial clauses, handle type of bonds with bank, Letter of Credit negotiation with bank, issue chamberized origin etc.
• Ensure all related billing issuance are issued accurately, provide complete supporting billing documents to customer, meeting the customer's contract/payment terms and ensure each set of payment collection should be reasonably assured.
• Liaise with internal A/R Collections team and customer to resolve any variances whenever query arise.
• Able to communicate well with all the partners to ensure smooth execution of shipment & billing according to established guidelines.
• Ensure all documents are filed according to Record Retention Policy.

Requirements:

• Diploma or any equivalent in Business Administration or any related course.
• Sound knowledge on International Shipping practice and basic understanding on Finance's terminology.
• Solid understanding of business management systems like Oracle or JDE and Microsoft Excel.

Should you be interested in this position, please contact Mandy at 9640 2934 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

· Good and friendly working environment

· Friendly & sincere working culture with training provided

· Good career growth prospect

Responsibilities:

· Responsible for scheduling appointment calendar

· Promoting massage treatments and packages to customers

· Record daily transaction for all services performed

· Responsible for the day-to-day operations of the retail counters

· Enhance guest recognition at all times be addressing guests name and interacting with them on a professional level

· Handle front desk duties such as answering to customer’s queries, appointment, scheduling, Cashiering etc.

· To maintain and update customer database at all time

Requirement:

• Minimum GCE 'N' Level or above

• Pleasant and service-oriented personality

• Computer literacy – Words, Excels, Email

• No work experience required (Training will be provided)

• 6 days’ workweek

• Shift : 10am-7pm/ 12pm-9.00pm

• Able to work on retail hours

• Basic salary + personal sales commission

Interested candidate please SMS to 98391664 or for interview arrangement.

Description:

Join Our Growing Team...

Manpower Link is a leading recruitment agency who has more than 7 years in foreign recruitment ! We are currently seeking highly motivated and organized Talent Acquisition to join our team. Come join and grow with us!!!

$2800-$3500

Monday to Friday, 8.30am - 6.00pm

(May need to OT after 6pm , and work on public holiday)

Ubi Road (Near to Tai Seng MRT)

Job Description:

- Handle Recruitment activities not limiting to pass screening, applications, prepare for workers arrival and contracting.

- Assisting with or performing administrative tasks, such as managing and updating internal data , processing new orders, and

- Tracking inventory.

- Monitoring department issues and client complaints to create methods to lessen recurring issues, management of clients accounts.

Job Requirement:

- Minimum Higher Diploma / Degree holder

- Applicants with knowledge of MOM legislations are preferred

- Prefer with CEI certified.

Description:

Call & Service Activity Management

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements

• Determine the routing of the customer call depending on the customer’s request and contract obligations

• Create service work orders if necessary

• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district

• Order spare parts if required and dispatch to FSEs/ customers

• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.

• Inform Customers about the status of their call and make detailed appointments

• Manage the progress of the customer call and escalate if service levels are in danger

Quotation & Order Process Management

• Prepare service opportunities in SFDC

• Prepare services and spare parts quotations to customer following the Quotation Process.

• Get T&M and service quotes approved by District Operations Manager, Team Lead or Account Manager CS

• Send the approved T&M quote to the customer

• Follow up with customers on open quotations

• Process Customer Purchase Orders for services and spare parts.

• Manage DMR / billings and the closing of corresponding work orders

Order/ Invoicing & Service Record Retention

• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing

• Manage the Service Report retention process, ensure service reports properly filed for the audit purposes

Logistics support

• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues

• Coordinate inbound/ outbound delivery of parts, and local shipment to customer site

• Coordinate warehouse activities (if applicable)

• Follow up hold procedure in case of hazard situations

• Report Defective on Arrival (DEFOA) following DEFOA process

• Comply with export control regulation

Requirements:

• Possess good communication and interpersonal skills

• At least 2 years of relevant experience

• Self-motivated and delivery focused

• Strong problem-solving and analytical skills

• Able to multi-task in fast pace environment

Customer Support Executive

Job Responsibilities:

• Support service parts inventory management.
• Maintain balanced inventory consistent with service requirement and targets.
• Support inventory forecasting and ordering.
• Ensure timely parts stock-up for new models via recommendation from technical team.
• Update and maintain spare parts pricing.
• Process orders from parts distributors.
• Support technical team and service partners on spare parts related matters including processing of the spare parts warranty claims, provide weekly ETA update on spare parts shortage and etc.
• Process returned defective parts and main units.
• Monitor the Demo unit movement operation by Demo coordinator, ensure the Demo write off and disposal exercise is carried out quarterly and carry out stock check for demo units.

Job Requirements

• Diploma/degree in supply chain management, logistics, business, administration or related field.
• Preferable those with experience in parts management and forecasting especially in small item SKUs.
• Organized and meticulous in dealing with large data.

Responsibilities:

• Conduct forecasting and planning of materials to ensure smooth production process.
• Schedule and plan production activities based on job orders.
• Monitor the lead time of producing the finished product.
• Update and check inventory physical stock and arrange production of finished goods to meet the sales order.
• Ensure production schedule meet the delivery date.
• Liaise with suppliers for powder coating.
• Troubleshoot discrepancies and quality issues.

Requirements:

• Experience in aluminium working sector and manufacturing.
• Able to lead team members on production and installation.
• Have experience in working machineries.
• Able to read technical and installation drawings.
• Ensure products and install quality.
• Planning of production schedules and allocate sufficient Manpower.
• Implementation production processes and maximize efficiency and reduce production waste.
• Implementing continuous process improvements.
• Preparing material and equipment lists, PO, cost analyses and estimated cost.
• Provide training staff for new production teams.
• Working hours &days : 6 days work week, off on Sunday,8:30am to 5:30pm.
• Working location - Ubi

Job Description: Sales Manager - Award-Winning Automotive Brand

Join our team at CarTimes, a leading name in the automotive industry renowned for excellence and innovation. As a Sales Manager, you will play a crucial role in driving our brand's success by delivering exceptional customer experiences and achieving sales targets. If you have a passion for automobiles and a flair for sales, this is an exciting opportunity to grow your career with a dynamic and award-winning company.

Job Summary:

Sales Manager will oversee the daily operations of the sales team, ensuring that sales targets are met and exceeded. This role involves managing and motivating the sales staff, implementing sales strategies, and fostering a positive work environment. The ideal candidate will have a strong background in automotive sales and excellent leadership skills.

Key Responsibilities:

• Team Management: Hire, lead, mentor, and motivate the sales team to achieve individual and team sales goals. Conduct regular performance reviews and provide constructive feedback.
• Sales Strategy: Develop and implement effective sales strategies to increase revenue and market share. Analyze sales data to identify trends and opportunities for improvement.
• Customer Relations: Ensure high levels of customer satisfaction by providing excellent service and addressing any issues or concerns promptly.
• Training and Development: Conduct training sessions for new and existing sales team members on product knowledge, sales techniques, and company policies.
• Sales Operations: Oversee daily sales activities, including customer interactions, vehicle demonstrations, and closing deals. Ensure compliance with company policies and procedures.
• Reporting: Prepare and present regular sales reports and forecasts to Head of Division(HOD). Track and analyze sales performance metrics.
• Inventory Management: Collaborate with inventory managers to ensure optimal stock levels and effective vehicle presentation.
• Marketing Support: Work with the marketing team to create and execute promotional campaigns and events to drive sales.

Qualifications:

• Proven experience in automotive sales, with a track record of achieving or exceeding sales targets.
• Previous experience in a leadership or supervisory role is preferred.
• Strong understanding of sales principles and practices in the automotive industry.
• Excellent interpersonal and communication skills.
• Ability to motivate and manage a team effectively.
• Valid driver’s license.

Why Join Us:

• Competitive salary and high commission structure. (Basic with commission up to $120,000 annually)
• Opportunities for career advancement.
• Supportive and dynamic work environment.
• Comprehensive benefits package.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Job Title: Clinic Manager

Company: MyFootDr (Singapore) Pte Ltd

Location: Singapore

Salary: SGD 4,000/month

Job Type: Full-Time

Availability: Immediate Start

About Us

MyFootDr Singapore is a premier healthcare facility specializing in podiatry care since 2012. As part of Australia’s largest podiatry group, we are dedicated to providing exceptional, personalized podiatric services in a warm and supportive environment. Our team of highly qualified podiatrists delivers patient-centred care, ensuring the highest standards of service and treatment.

The Role

We are seeking a dynamic and dedicated Clinic Manager to oversee the daily operations of our clinic. The ideal candidate will be hard-working, time-efficient, and focused on delivering exceptional patient care. You will manage a range of tasks, from people management to administrative duties, and contribute to the clinic’s overall growth.

Key Responsibilities

• Oversee daily clinic operations to ensure a smooth and efficient workflow
• Manage clinic staff and foster a positive team environment
• Handle patient inquiries, scheduling, and feedback with professionalism
• Liaise effectively with clients and stakeholders from various backgrounds
• Manage finances, including invoicing, budget tracking, and reporting using Excel
• Assist with sales and marketing initiatives to promote the clinic’s services
• Ensure high standards of customer service and patient satisfaction
• Maintain compliance with healthcare regulations and clinic policies

Skills & Requirements

• Proven experience in managing a healthcare clinic or similar environment
• Strong communication and interpersonal skills to liaise with diverse individuals
• Service-oriented, with a focus on delivering outstanding patient care
• Ability to multi-task and handle various administrative and operational duties
• Proficient in Excel and financial tracking
• Prior experience in sales and marketing will be an advantage
• Highly organized, detail-oriented, and capable of managing a fast-paced environment

Why Join Us?

• Be a part of a reputable healthcare facility with a strong commitment to quality care
• Work with a passionate team of healthcare professionals
• Competitive salary and immediate start
• Opportunity for growth and professional development

If you are a motivated individual with a passion for healthcare management, we would love to hear from you!

To Apply

Please send your resume and a cover letter to [email protected], outlining your qualifications and experience.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)