Total 24,540 Others/Any customer service job vacancies in Singapore

PURPOSE

We are seeking a skilled Proposal and Service Designer to join Fujifilm Business Innovation APAC. In this role, you will be instrumental in creating persuasive proposals and service presentations for clients, ensuring a visually captivating representation of Fujifilm's business initiatives.

ROLE

• Collaborate closely with internal teams to understand business needs and objectives.
• Develop and design compelling pitch decks, presentations, and proposals that effectively communicate Fujifilm's value proposition.
• Create visually appealing and innovative graphics, infographics, and layouts to enhance presentation materials.
• Conduct thorough research to gather relevant data and insights to be incorporated into proposals.
• Ensure consistency in branding, messaging, and design across all proposal and presentation materials.
• Think creatively to provide unique and out-of-the-box solutions for presentation challenges.
• Work within tight deadlines, managing multiple projects simultaneously.
• Stay updated on industry trends and incorporate fresh ideas into design concepts.
• Collaborate with cross-functional teams to gather input and feedback for continuous improvement.
• Maintain a high level of attention to detail in all aspects of design and content creation.

REQUIREMENTS:

• Bachelor's degree in Graphic Design, Marketing, Communications, or a related field.
• Proven experience in proposal and service design, preferably in a corporate or B2B setting.
• Proficiency in Microsoft Office Suite, particularly PowerPoint, and familiarity with graphic design tools like Adobe Creative Suite.
• Strong understanding of business concepts and the ability to translate complex ideas into visually appealing presentations.
• Excellent communication and interpersonal skills to collaborate effectively with clients and internal teams.
• Creative thinking and problem-solving skills to develop unique and engaging presentation materials.
• Ability to work independently and manage time efficiently in a fast-paced environment.
• A portfolio showcasing previous work in proposal and service design.

• Attractive Remuneration
• MNC
• Working Location: East

RESPONSIBILITIES:

• Supervise cash processing equipment staging and production processes.
• Monitor and manage stock levels, ensuring prompt resolution of shortages.
• Supervise Field Technicians' schedules, tools, and skills for efficient operations.
• Communicate issues affecting product and service delivery promptly.
• Manage personal stocks and facilitate timely stock transfers.
• Oversee central warehouse operations, ensuring compliance with guidelines and metrics.

REQUIREMENTS:

• 3 to 5 years of experience in similar role
• Experience of Oracle Netsuite ERP systems
• Diploma / Degree in Electronics Engineering

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Tiang Wan Ying
EA Personnel Reg. No.: R1767473

Your Role:

To assess vehicle damages, assist customers in accident reporting, and claims and liaise with Insurance companies & surveyors to provide excellent customer service in vehicle collision repairs.

Job Responsibilities:

• To assist customers in accident reporting, claims, and vehicle repairs.
• To assess vehicle damages and submit estimations to insurance companies.
• To liaise with surveyors, finalization of work, and submission of claims.
• To coordinate with a workshop on the progression of vehicle repairs.
• To update customers on work progress and collection date.
• To liaise with the Car Rental department and facilitate rental car usage for customers.
• To attend and resolve customers’ complaints and feedback.
• To build rapport with suppliers and internal customers.
• To conduct a visual inspection of vehicle condition before taking in the vehicle.
• To perform quality control (QC) checking on vehicles before customer collection.
• To ensure high levels of excellent customer service and contribute to achieving overall business objectives

Job Requirements:

• Minimum Nitec 3 in Automotive Technology or equivalent.
• Minimum 1 year of relevant experience.
• Possesses a valid class 3 license.
• Willing to perform 5.5 working days.

By submitting your resume/application, it is deemed that you have acknowledge and give consent to the collection, use and disclosure of your personal data as provided in your application by the Company, for the purposes of verification, evaluation and other recruitment-related procedures in accordance with the Personal Data Protection Act.

Thank you for your submission and we regret that only shortlisted candidate will be notified.

#NEW# IT Service Delivery lead / Automation Focused

HR System Automation Project - Until end of Dec ( then extentional based on projects needs)

Our Client is a dynamic and innovative medium financial firm, and we are embarking on an exciting HR System Automation Project. We are seeking a seasoned IT Service Delivery Lead with a passion for driving successful projects to join our team and contribute to the achievement of defined project objectives. As Singapore is a key APAC business hub for our client, the project is crucial to our expansion in the region.

Responsibilities:

• Lead and manage end-to-end IT service delivery for the HR System Automation Project, ensuring the achievement of project objectives and timely delivery.
• Utilize Agile methodology to streamline project workflows and enhance efficiency.
• Drive automation projects, leveraging your expertise to implement cutting-edge solutions.
• Demonstrate a strong understanding of testing processes to ensure the quality and reliability of delivered solutions.
• Possess good knowledge of Core HR systems, such as Workday, contributing to seamless integrations and functionality.

Day-to-Day Responsibilities:

• Organize and facilitate key routines such as kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Plan and coordinate delivery, ensuring effective collaboration and dependencies across various teams.
• Facilitate dependency management, risk management, and impediment removal for the defined deliverables.
• Promote and facilitate communication and collaboration across organizations to support deliverable completion and adherence to timelines.
• Gather and facilitate status updates for stakeholders and leadership, focusing on delivery progress, risks/issues, and schedule.
• Ensure execution aligns with deliverable requirements by working closely with sponsors and stakeholders.
• Ensure deliverables comply with Enterprise Change Management standards.
• Support resource planning for delivery and execution.
• Demonstrate excellent communication skills, both written and verbal, interacting effectively at all levels.
• Ability to interact with business leaders, external vendors, and internal technology groups.
• Utilize Microsoft Office suite and demonstrate solid experience in process release management.
• Can work unsupervised, being a self-starter with strong organizational skills.
• Capable of prioritizing tasks effectively.
• Proven experience in a similar role, showcasing successful project delivery.
• Strong organizational and prioritization skills.
• Ability to work autonomously and as part of a collaborative team.
• Strong stakeholder management & communication skills at all levels.

Skills Needed:

• Minimum 5+ years of professional working experience in software IT service delivery.
• Proven work experience in Agile methodology, effectively managing project workflows.
• Successful track record in driving and implementing automation projects.
• Strong understanding of testing processes, ensuring the quality of delivered solutions.
• Good knowledge of Core HR systems, particularly Workday implementation project is a big plus.

If you need to know more, please contact [email protected]

Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number : R1768258

Workshop Service Technician with experience servicing Downhole drilling tools (Jar, intensifier, Coil Tubing tools, Motor, Shock tool, agitator etc.) or hydraulic or mechanically operated equipment.

Job Responsibilities

• Fully competent in servicing hydraulic/mechanically operations tools.
• Experience with servicing NOV downhole drilling tools will be added advantage.
• Prepare tools for inspection/cleaning
• Prepare load-out tools for field
• Unload tools from field & check tool return
• Prepare service report after service or repair
• Prepare damage report
• A recognized performer who is sought out for technical expertise by peers
• Able to understand tool drawings
• Ability to take measurements with various measuring equipment
• Follow 5S implementation of workshop
• Report on weekly basis (Tools availability list) and on monthly basis
• Ad-hoc activities as assigned by the supervisor

Job Requirements

• GCE ‘O’/ ITE Certificate in Technical or Mechanical or equivalent
• Min 2 years experience in servicing Downhole tools in oil & gas industry is advantageous
• Basic English communication (verbal and writing)
• Experience with computer in MS office and email is desired (for completing service reports)
• Positive attitude, meticulous, self-driven, good interpersonal skills
• Able to work in a team

Responsibilities:

• In charge of operations management, employee development, customer satisfaction, and business growth.
• Resolve client inquiries and remarks, services.
• Oversee the completion of repair, maintenance, and emergency work within the proper standards.
• In charge of directing the company, customers, and employee’s management of development and operations.
• Recognize the requirements of every location to address operational problems.
• Inspect all site actions follow the rules that consumers have established.
• Arrange inspections to assess customer satisfaction, inventory, task progress, and technician performance.
• Hold daily meetings with the team to discuss and make improvements.
• Develop staff training programs that cover SOP and safety guidelines.
• Respond to calls for assistance and handle requests after regular business hours.

Requirements:

• Degree or diploma in a relevant field of study.
• At least 3-5 years of experience managing ACMV projects.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities:

• Welcome and assist guests upon their arrival, ensuring a warm and friendly atmosphere.
• Efficiently manage and organize customer queues to enhance the dining experience.
• Operate the Point of Sale (POS) system proficiently for order processing, serving customers, and maintaining table cleanliness.
• Deliver exceptional food and beverage service, exceeding guest expectations.
• Address customer inquiries promptly and courteously, providing accurate information as needed.
• Uphold a consistently high standard of customer service to enhance guest satisfaction.
• Maintain cleanliness and hygiene standards throughout the restaurant premises at all times.
• Assist in monitoring and restocking inventory to ensure smooth operations.
• Provide support to chefs and cooks by assisting in ingredient preparation.

Location: Central, West & East

• Workdays: 5 days per week, with overtime payable.
• Weekly Hours: 44 hours, with overtime pay applicable.
• Annual Leave: 14 days.

Other benefits:

• Monthly Performance Incentive: $80 (Terms and Conditions apply).
• Profit Sharing Incentive.
• Variable Performance Bonus.
• Two Staff Meals provided daily.

Interested candidates can Whatapps +65 90850773

EA License 22C1383

EA Personnel R22110043

Location: Central, West & East

Work Schedule: 5 days a week, 44 hours per week (Overtime Payable)

Annual Leave: 14 days

Additional Benefits:

• $80 monthly Performance Incentive (Terms & Conditions apply)
• Profit Sharing Incentive
• Variable Performance Bonus
• 2 Staff Meals provided

Responsibilities:

• Daily Operations: Ensure seamless execution of daily operations, including opening and closing procedures, order processing, table setup, and maintaining cleanliness standards.
• Cashiering: Efficiently handle basic cashiering tasks.
• Service Standards: Uphold service standards set by the Food and Beverage department.
• Guest Relations: Address guest complaints effectively and escalate issues to the immediate supervisor when necessary.
• Post-service Cleanliness: Maintain cleanliness standards within the designated section after service.
• Team Collaboration: Work closely with stewards, kitchen, and bar staff to ensure smooth operations and enhance guest satisfaction.
• Additional Duties: Perform other duties as assigned by the outlet manager.

Join our dynamic team and be a vital part of delivering exceptional experiences to our guests!

Interested candidates can Whatapps +65 90850773

EA License 22C1383

EA Personnel R22110043

Reporting to Cluster Head, Active Ageing, your primary role is to provide befriending, social connector service and administrative support for centre. Additionally, to assist with conducting and/or leading active ageing programs.

Job Description

• Provide befriending and buddying services to frail and vulnerable elderly at their homes.
• Provide assistance through the role of a social connector for social and lifestyle interventions to support seniors in adhering to their health plan recommendations
• Assist with conducting and evaluating active ageing programmes within and outside the centre.
• Conduct community outreach and relevant need assessments to elderly within designated service boundary.
• Provide referral to help services for the elderly in needs.
• Perform administrative and reporting duties such as enrol new members, attendance records, visitation notes, and other data or statistics collection as required by funders.
• Other administrative functions include: invoicing, fee collection, cash receipting, and banking. Document management, submission of reports, claims, documentations or statistics to internal and external parties, and filing and record keeping. Assist in audits and documentation preparation.
• Assist reporting officer in purchasing and monitoring of centre supplies
• Perform tasks needed to facilitate effective centre operations.
• Perform any other responsibilities as assigned by the reporting officer

Reporting to Cluster Head, Active Ageing, you are entrusted with the responsibility to lead in the strategic directions, manage the manpower and oversee the operations of all Loving Heart Active Ageing Centre.

Responsibilities:

Staff Management

• Deployment – Effective and efficient deployment of Active Ageing Centre’s team member, maximizing their strengths and potential.
• Development – Take the lead in developing a learning culture among the team, provide guidance to build staff capabilities and capacity.
• Disciplinary matters – Ensure that each staff fulfils the given responsibilities; provide inputs if disciplinary actions are required.

Strategic Planning (Community Outreach and Stakeholder Management)

• Develop customized Master Community Outreach Plan for each centre’s given service boundary, with the aim of achieving the given annual target for seniors.
• Plan communication and publicity material for Loving Heart AACs’ Active Ageing Programme
• Develop strategies for asset mapping, fortify existing relationships; identify new community partners, engage and build relationship to garner their support to serve the seniors.
• Take lead in engaging community partners, build effective and sustainable partnerships with them to serve the needs of the seniors.

Supporting each AAC’s operation

• Assess and recruit new senior as member by using the Community Screener Tool & other required trained tools
• Lead in regular reviews, planning, implementation and evaluation of programmes to be roll out at each AAC, along with the types of activity (within or beyond the Centre), ensuring that they remain relevant to the 5-dimensions of wellbeing among seniors.
• Ensure all necessary measures is being collect and document data for reporting purposes.
• Prepare reports in a timely manner
• Key Performance Indicators – Maintain close monitoring of each centre’s given KPIs, implement measures to collect and report the data at stipulated timeframe.
• Assume stewardship over the budget allocated, ensure adherence to planned budget
• Establish and identify volunteer opportunity for senior to contribute
• Motivate staff to engage and support volunteers
• Take lead in AAC’s volunteer appraisal and annual appreciation session

Other Duties

• Perform any other responsibilities as assigned by reporting officer

Job Description

The Patient Service Officer is to manage daily patients' discharge and preparations of their bills. She will be taught to handle the submissions of Medisave/ Medishield Life claims including those the Private Medical Insurance claims through The MidiClaim system.

Responsibilities:

• Process patients' refunds through cheques and credit cards in a timely manner.
• Ensure timely and accurate billing for submission to relevant authorities for Medisave / Medishield claims
• Check ledger to ensure the accuracy in billing including the Letter of Certification
• Performs daily discharges of patients form wards. Provide itemized detailed bills and private medical insurers as and when requested
• All other ad-hoc duties that are assigned from time to time
• Working hours - Mon to Fri :8:30am to 5pm/ Sat or Sun 8:30am to 1pm

Requirements:

• Min O Level
• Computer knowledge
• Sensitive to numbering

Brief description of the Restaurant

New opening Japanese Yo-shoku restaurant. Around 80 pax of capacity.

Job Descriptions

• Handle restaurant operations
• Lead and guide a team of Servers/Kitchen
• Handle preparation and ensure high quality and company standards\
• Provide excellent service experience to all customers/and provide a training to all staff
• Handle all customer queries and feedback in a professional and timely manner
• Ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines
• Ensure that policies and standard operating procedures are strictly adhered to
• Guide and monitor work performance of all staff
• Handle and manage all sales figure including FL Cost /Sales

Job Requirements

• Graduated at least Secondary school
• Report to the Japanese directors
• At least 5 years of relevant working experiencese)
• Quality-driven,Can do attitude and customer-oriented mind-set
• Ability to work in a fast-paced environment and manage multiple-task

Benefit

• New Opening Outlet
• Big room for career progression since they are planning to expand more.
• Annual Leave
• Medical Leave
• Uniform will be provided
• Yearly Bonus*depends on business situation/performance
• Staff Discounts
• Transportation allowance under certain conditions
• Following by MOM Part IV of the Employment Act
• *We will do training in TOKYO/JAPAN, let’s joint us!!

Working hours

Working Hour/Standard Condition：

• 7:30-23:30(as Rotating Shift)
• 5days per week (able to work on weekends and public holidays)/principal

Job Description

• To assist both existing & new clients in enquiries
• Put up service requests and refer inquiries to the relevant team
• Attend to walk-ins and make relevant product recommendations, includingt introduction of new services & products
• Execute ad-hoc requests from of walk-ins, call-in and emails
• Maintain high service standards and positive customer experience

Remuneration

• Various Service positions available
• $3500 - $6000 depending on experience
• Medical Benefits
• Annual Leave entitlement
• Working hours: Mon - Fri, Office hours (9.00 to 6.30)

Requirement

• Diploma / Degree in any discipline
• Proficient in Microsoft Office
• Customer-centric & Service oriented
• Effective listener and Conversationalist
• Able to cope and work independantly in a fast-paced environment

Interested candidates can kindly Click "Apply" or send your resume to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Ngo Chong Hao Philbert (R23116537)

REPs Connect (REPs Biz Pte Ltd)

EA License No. 23C1714

Job Description / Responsibilities

- Responsible in handling the cashier

- Uniforms will be provided

- Upselling of baked goods and souvenir items

- Pick and Pack baked goods such as buns, loafs, cakes, muffins , cookies based on customer order

- Prepare hot/iced beverages such as coffee (latte, cappuccino, long black etc) based on customer order

- Handle customer inquiries (for both walk-in and phone calls)

- Any other Ad-hoc duties assigned by the Manager

Requirement

- Able to work in rotating shifts ( 7am - 4pm, 11am - 9pm, |10 hours shift)

[Changi Airport T2 outlet: 7am - 4pm, 1pm - 11pm]

(OT pay for additional hours as per MOM regulations)

- Able to work on Public holidays and Weekends (4 days OFF /month)

- Good communication skills

- Able to speak fluent English

- Able to work independently

- Experience in Customer Service/F&B is a plus

- Candidates who are able to start work immediately are preferred.

- Candidates with barista experience (espresso-based coffees) is a plus.

- On-job training will be provided

Benefit

13th Month/Festive Bonus, Dental & Health medical reimbursement, Sales incentive.

About the role:

This position is for a Customer Data Management technician who is under direct supervision. Tracks data on customer activities and assists with compiling customer service data. Applies basic skills in the execution of existing procedures

Key Responsibilities:

As a Service Coordinator, you’ll be responsible for:

• Works under direct supervision to provide assistance with customer data management activities.
• Uses computer software programs to accurately compile customer data.
• Tracks data on customer activities.
• Assists with compiling customer service data for basic business planning, sales forecasting and product quality measures.
• Assists with generating basic reports and statistics on sales.

Requirements:

We are looking for people who are meticulous in details and familiar in handling customer databases. If this is you, get in touch.

As a minimum you must have:

• Minimum Diploma holder.
• Minimum 2 years of relevant experience in managing customer database.
• Experience in SAP and Office Skills (Excel) is desired to have.

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Responsibilities:

• Preparing patients for dental work.
• Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures.
• Assisting dentists in managing the clinical treatment of patients.
• Providing great patient care.
• Recording treatment information in patient records.
• Exposing dental x-rays from dental diagnostics and caring for dental x-ray equipment.
• Providing postoperative instructions as directed by the dentist.
• Caring for dental equipment.
• Forming preliminary impressions for study casts and occlusal registrations for mounting study casts.
• Ordering dental supplies and maintaining dental equipment inventory.
• Fabricating temporary restorations and custom impressions from preliminary impressions.
• Other ad-hoc duties.

Job Requirements:

• Experience using computers for a variety of tasks.
• Good written and verbal communication skills.
• Consistently professional appearance and attitude.
• Able to provide great patient care.
• Able to work as a team.
• Experienced/Non-experienced, On-the-job training provided.

Job Responsibilities:

• Greet patients and visitors with a positive & helpful attitude
• Assist patients with their dental appointments
• Ensure a smooth and seamless experience for the patients
• Maintain polite and professional communication via phone, e-mail, and mail
• Handling patients' insurance claims
• Handling transactions
• Performing administrative duties
• Provide excellent customer service
• Other ad-hoc duties

Job Requirements

• Prior experience as a receptionist or in related field.
• Consistent, professional dress and manner.
• Strong interpersonal and good communication skills
• Excellent computer skills.
• Customer orientated, teamplayer & responsible
• Able to contribute positively as part of a team, helping out with various tasks as required.
• Fluent in English

We are offering a 1-year renewable contract for successful candidates. Only short-listed candidates will be contacted.

Responsibilities

MRO Operation Support

· Function as key engineering focal to provide technical advice on workscope management, repair dispositions, engineering repair quotes and technical support to Operations, Quality and Customers in meeting airworthiness and customer requirements.

· Support operations to perform repair assessment on nacelle components metallic and composite structures.

· Support communication with OEM on technical issues and component repair assessment.

· Prepare repair packages with detailed repair drawing, stress analysis and submission for airworthiness approvals.

· Perform basic design activities for tooling aid and assembly jig fixtures, coordination with vendor for fabrication and calibration.

· Support new repair capability development, system setup and airworthiness application.

· Support Quality reviews and investigations to enhance and improve engineering and operational processes.

· Identify, support, drive engineering and shop cost reduction and continuous improvement opportunities.

· Develop and conduct Engineering, Component and Product training to Operations Team.

Continuous Improvement

· Identification of new digitalization and I4.0 opportunities for technology introduction and automation into MRO operation

· Design simple RPA, with user guide to implement the process automation applications

Requirements

Education & Experience

· Degree / Master Degree in Mechanical Engineering / Aerospace Engineering or equivalent

· Fresh graduates are welcome. 3-7 years’ relevant experience is added advantage.

· Engineering trained, good team player, self-motivated, fast learner, good communication skill, and good authoring / literature composing.

· SMART Factory, Industry 4.0 experience & knowledge will be considered as added merits.

o Experience on new technology application

o Interest in digital database, data analytics. Programming skill – python, C#...visual studio…

Robot / Cobot application and integration

Skills

· Excellent computer skills – O365, Microsoft Visio, MathCad. Nastran and Patran, CATIA V5 is added advantage.

· Python or other programming language and software development is added advantage.

· Equipment troubleshooting skills such as debug or troubleshoot an existing system.

· Excellent Communication and presenting skills, able to clearly explain novel and complex ideas to stakeholders of all levels and within multidisciplinary teams.

· Excellent written communication skills for record keeping and documentation.

· Problem solving and creative thinking to troubleshoot problems as they arise and find effective solutions.

· Planning skills to detail project timeline, prioritize workload and keep accurate documentation.

· Flexibility & Adaptability –able to keep up with latest techniques and technologies as they develop.

Pls email your resume to [email protected]

Job Description

• Man the reception desk of the school and attend to enquiries from new & existing parents
• Facilitate student registration process
• Organise and maintain course & student data
• Update statistics report for the branch
• Liaise with Chinese teachers and parents on administrative matters

Job Requirements

• Proficient in both Mandarin and English
• Must be able to communicate fluently in Mandarin with teachers from China
• Required to work on Saturday and Sunday
• Competence in PC skills (MS Microsoft Office)
• At least 2 years of relevant working experience
• Confident with good interpersonal and communication skills
• Organised and meticulous

You will be a part of the YPS Strategic Operations department, which spearheads process transformation aimed at achieving operational efficiency, quality services and excellence in customer experience.

What You Can expect

As a member of the Strategic Operations Department, you will play a pivotal role in designing tailored communication and engagement strategies, as well as enhancing our user experience to better connect with and address our customer concerns.

Key Responsibilities:

• Design, develop and implement engagement strategies and action plans to effectively inspire our children, youths, and families to make healthier choices.

• Manage the creation of marketing materials and content for both Above-the-Line and Below-the-Line communication channels, and coordinate with internal and external teams to ensure consistent messaging across all channels.

• Utilize data-driven insights to optimize customer engagement and conversion across both analogue and digital channels.

• Monitor and analyze user feedback and behavior to continually improve customer experience.

• Stay updated on industry trends and best practices to drive innovation in digital marketing and user experience design.

What an ideal candidate looks like

An ideal candidate will be a dynamic and self-motivated individual with at least 5 years of relevant working experience. The candidate should possess:

• Proven experience in digital marketing, with a focus on tailored communication, user engagement, and user experience enhancement.

• Strong understanding of digital marketing tools, performance metrics and analytics, and customer relationship management (CRM) systems.

• Have experience in managing marketing communications and campaigns. Strong ability to work independently to craft content and resources for the target audience.

• Excellent communication and creative skills, with the ability to craft compelling and personalized communication content.

• Preferred Qualifications:

  • Bachelor’s degree in Marketing, Communications, Business, or a related field.

  • Experience in user experience (UX) design and optimization.

  • Familiarity with A/B testing and multivariate testing methodologies.

  • Certification in digital marketing or related fields.

PURPOSE:

Supporting the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency.

Executing transition plans – Transition projects moves a Customer organization from its current mode of operation to an FB-managed mode of operation. Transition will include the assumption the as-is environment, as well as fulfilling contractual requirements necessary to facilitate the transfer

Executing transformation plans – Transformation is the implementation of a set of contractually defined activities as stated in the solution design. These activities should meet specific business objectives and lead to service enhancements, cost reductions, and/or quality, productivity and technology improvements.

RESPONSIBILITIES & TASKS:

• Lead a transition and/or transformation project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rd parties) to takeover service delivery from the customer (or incumbent) per the committed transition plan. Depending on project scale, may lead several projects simultaneously.
• Work with customer and FB teams (delivery management, delivery manager, staffing, infrastructure/tools, etc.) to manage and deliver (transition and transformation) projects on schedule, within budget and with a high level of customer satisfaction.
• Act as counterpart to customer appointed transition manager – maintaining close contact to ensure delivery to schedule and issues addressed.
• Develop and own transition communication plan to ensure consistent understanding of transition progress within key stakeholders
• Own transition management methodology. Update/improve the methodology based on learning and customer requirements/feedback.
• Adhere to standard transition management methodology
• Work in pursuit team to represent the transition and transformation function. Craft transition and transformation plans that may be part of the submitted proposal. Participate in customer presentations to project strong transition and transformation management competency.
• During transformation, the STM is accountable for the execution of all transformation activity end to end, with overall account responsibility remaining with the FB Client Manager.
• Manage risk during transition and transformation
• Ensure compliance with FUJIFILM Information Security Rule, Policies and Procedures at all time.
• Responsible for maintaining security of all FB information entrusted to and not limiting to proper classification & handling of FB documents and records.
• Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to FB Information Security requirements.
• Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.
• Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution.

REQUIREMENTS

• Should have 10 years of total working experience with minimum 5 years of experience in managing IT or engineering projects – preferably with experience in setting up service delivery (covering aspects such as infrastructure setup, staffing, finance, knowledge transition, etc.).
• Degree in engineering, computer science, business or related fields.
• Understanding of service delivery in a business process outsourcing context, particularly in imaging and archival, accounts payable and customer acquisition services.
• Project Management certification e.g. PMP, CITPM
• Understanding of technology, particularly as related to imaging software and hardware, document integration.
• Strong customer management skills.
• Experience working in regional/global teams.
• Strong leadership skills – drive, initiative; assertiveness.
• Strong communication skills – spoken and written.
• Strong analytical and problem-solving skills.

Interested candidates who wish to apply for the position, please click "Apply".

EA Licence No: 11C5502

EA Registration Number: R23118280

Job Highlights:

• Basic up to $3800 + AWS + VB
• Monday to Friday, Saturday (WFH)
• 9.30am to 6.00pm, 9.30am to 1.00pm
• Newton
• Logistic/ Supply Chain Company

Job Responsibilities:

• Address customer inquiries and generate quotations as needed.
• Organize and coordinate import and export logistics operations.
• Communicate with international agents to ensure compliance with shipping regulations and documentation requirements.
• Collaborate with warehouse personnel to oversee cargo handling and movement activities such as receipt and delivery.
• Manage customs procedures by providing instructions to customs brokers.
• Maintain regular communication with vendors, shippers, customers, carriers, and international agents.
• Ensure accurate documentation for billing, invoicing, and file closure post-shipment.
• Coordinate door-to-door shipments, including transhipments, for both imports and exports.
• Collaborate with project managers to plan and execute shipment strategies and address ad-hoc requirements.
• Generate airway bills and handle booking arrangements.
• Arrange transportation logistics.
• Utilize Electronic Data Interchange (EDI) systems for efficient data exchange.
• Manage Customer Carrier Notes (CCN) efficiently.

Job Requirements:

• 1 to 2 years of working experience as customer service in freight industry
• Experience in Air freight operations processes (1 years of relevant working experience)
• CargoWise Knowledge is an added advantage
• Possess valid DG Certificate is an added advantage
• Well-versed in MS Office, especially MS Excel
• Can-do attitude, driven and passionate about work
• Strong verbal and written communication skills

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By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates will be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Ian Gan Zhi Shen| EA Personnel No.: R21102913