Top-tier European private bank is looking to hire someone who has call center experience for their customer service team. He/she is responsible to provide first level ebanking support by phone and/or e-mail to Clients. He/she has to analyse and answer/handle the Client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who are providing second level support for the Bank Digital Platform.

Job Description:

• “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.
• Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.
• Maintain the knowledge database of the service center.
• Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.
• Act as SME for a specific focus area e.g. Authentication, Trading, Payments etc.
• Ensure activities performed are in compliance with relevant regulations and internal policies.
• Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives.
• Support the clearance of Long Form Deficiency and signature verification of Operational Documents such as Corporate Action Reply Letters, Subscription of Private Equity Documents, Investment Related Forms etc.
• Support any ad-hoc tasks / requests as assigned from time to time.
• Required to ocassionally work night shift (i.e. 5pm to 2am)
• Provide support as a team also for Hong Kong Public Holidays.

Requirements:

• Degree with at least 3 years of related banking working experience
• Previous experience in client service or call centre is preferred
• Good understanding of Banking and financial products
• Also able to handle verbal and written communication with clients whose main languages are Mandarin or Cantonese

We are searching for highly motivated, upbeat individuals who work well both with a team and individually when interacting with guests. The responsibilities include greeting and welcoming guests, ensuring that server stations are well-organized, and responding to guests' requests in a timely and efficient manner. To be a successful Customer Service ambassador, you must have good knowledge of proper food and beverage handling procedures and excellent organizational skills. Ultimately, an exceptional Customer Service ambassador acts as the face of the company brand, must be able to communicate effectively with both staff and guests as well as demonstrate outstanding customer service skills.

Roles and responsibilities:

• Serving guests upon their arrival
• Setting tables with clean linen, napkins, and tableware as well as condiments
• Ensuring that the server stations are adequately stocked with tableware, napkins, and condiments
• Delivering meal and beverage items to guests as needed
• Assisting with cashiering or processing guests' payments
• Clearing dirty tableware from dining tables and taking them to the kitchen to be washed
• Performing clean-up duties, which include sweeping, mopping, and vacuuming floors as well as polishing counters and fixtures
• Answering guests' questions regarding meal ingredients and preparation
• Notifying the manager of low or depleted restaurant supplies

• Salary: 2.2k to 2.6k
• Working hours: Monday - Friday (8-5pm), Saturday (8-5pm, Alternative Saturday)
• Location: Defu South

Responsibilities:

Customer Service and Support

• Respond to customer inquiries via phone, email, walk-in and live chat with professionalism and empathy.
• Provide accurate information about our products, services, and rental terms.
• Resolve customer issues promptly, ensuring customer satisfaction and loyalty.
• Process equipment rental bookings, modifications, and cancellations efficiently.

Inbound Sales

• Identify sales opportunities during customer interactions by understanding customer needs and suggesting appropriate rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where applicable to enhance their experience and meet their needs.
• Achieve and exceed monthly sales targets by converting inquiries into sales and rental agreements.
• Maintain up-to-date knowledge of promotions, deals, and new products/services to
• inform and attract customers.

Administrative Duties

• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with the logistics and maintenance teams to ensure equipment availability and readiness for customers.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to enhance business

Requirements:

• Diploma required; further education or certification in customer service, sales, or related field is preferred.
• Proven experience in customer service, with a background in sales or a target-driven environment preferred.
• Familiarity with sales software and CRM tools is a plus.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Evelynn) || EA Personnel License R24120580

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

Sleek is now searching for a Customer Success - Upgrades to join the team, while collaborating with the global offices. As we are continuously growing, this job posting is permanent and applications will be reviewed periodically.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

Position Duties

• Focused on Upgrading our current clients based on their subscription who may need to increase their accounting plan or corporate secretary plan.
• Negotiating with customers to ensure a fair price is applied to the 2 parties
• Reactive and proactive approach to meet monthly KPIs of X amount of cash collected.
• Data driven and capacity to prepare reporting on his activities with a specific format agreed with the manager.
• Outreach to our current clients via cold calling and emails. The applicant is expected to do 30-40 calls and or emails a day
• Work with the other sales team and customer success team to ensure client’s satisfaction
• Nurture client relationships through the sales cycle, ensuring alignment with Sleek’s product offering resulting in a long-term relationship
• Identify product development opportunities through customer feedback and experiences
• Ensure a high level of satisfaction of the client

Requirements

• A minimum of 2 years working with external clients, with a proven track record of servicing products or services to clients (B to B preferred)
• Sales & Customer Support experience essential
• Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded
• Outstanding verbal and written communication skills
• A passion for technology and the local startup ecosystem
• Experience upselling/upgrading services to current customers
• Zendesk and Tableau experience preferred
• Always looking for ways and opportunities to improve the client experience
• Previous experience in a startup/tech company is a plus

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

Job Industry : Aviation /Aerospace

Summary of Duties:

• Responsible for achieving customer satisfaction which is measured through Airframer & Internal Scorecards
• Building new and developing long lasting relationships with customers
• Operate as the focal point for any and all matters specific to their customers
• Taking ownership of customers issues and following problems through to resolution
• Responsible for keeping accurate records and document customer support actions and discussions within CRM platform
• Perform on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.
• Generate post visit reports and manage actions and commitments through to completion
• Generate Key Performance Indicators (KPI's)
• Analyze data to identify trends and areas of improvements
• Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims
• Review, monitor and distribute customer(s) backlog reports, taking actions to prevent late deliveries.
• Support Cabin Services Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.
• Awareness of customers internal issues which may inadvertently effect the Cabin Services business
• Feedback information to Cabin Service sales team on new sales opportunities and Program teams on at risk parts: PMA, Owner Operator Parts
• Awareness of customer support contractual obligations either through the Airframer contracts or specific contracts with a specific customer
• Support Field Technical Representatives performing cabin inspections and generating the associated reports
• Provide level 1 & 2 technical support using CMM’s & technical drawings data
• Support STC working parties as required, support Entry into service (EIS)for new aircraft types
• Being available in accordance with constraints linked to aftermarket support domain.
• Must possess excellent interpersonal and communication skills,management /leadership acumen
• Well organized / Good presentation skills / Good negotiating Skills / a very good level of diplomacy

Qualifications:

Education: Bachelor’s degree or related field/equivalent experience. Bachelor’s preferred

Experience: Typically requires 6 years of customer support and services experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Proven ability to manage complex projects, Customer Requests or Concerns. Airline purchasing department experience advantageous yet not essential.

Computer Skills: Proficient with MS Project, competent with MS Office programs

Other Skills: Excellent communication skills, both verbal and written. Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen.

Responsibilities:

• Process quotations, purchase orders and sales orders.
• Coordinate with customers, vendors and engineers on delivery lead time.
• Manage Customer Consignment Program.
• Work closely with customers, vendors and engineers to ensure timely deliveries to meet customers’ requirements.
• Manage, negotiate & monitor on-time deliveries to customers.
• Maintain stocks inventory and update price book.
• Maintain an effective filing system for all documents.
• Attending to enquiries from customers and business partners.
• Build and maintain a good customer relationship.
• Prepare weekly delivery report and monthly stock analysis report.
• Liaise and coordinate with internal departments on delivery/ collection.
• Handle internal/ external customer/ vendors queries.
• Cooperate with respective departments to coordinate logistics activities.
• Any other ad-hoc tasks assigned by Supervisor or Manager.

Requirements:

1. Higher NITEC or Diploma or its equivalent
2. Good understanding of customer account management
3. Good verbal and written communication skills, able to communicate with people at all levels
4. Friendly and Customer Service Driven
5. Proficiency in MS Office knowledge and ERP system Dynamics 365 Business Central
6. Good interpersonal skills to engage with all levels in the Company
7. Minimum 2 or 3 years of experiences in Logistics operation

We are searching for an experienced, talented, and customer obsessed senior leader to come join our fast-growing and exciting global team. In this role, you will be responsible for identifying and delivering emerging customer experience insights, partnering with senior business and technical leaders across the company, building high visibility inspection mechanisms, and ensuring Amazon is providing the best possible customer experience. The successful leader will have a strong track record of looking around corners, delivering solid analysis and making real world impact. In this role, you will design roadmap and deliver insights that influence strategic decisions around the world, and engage with senior leaders worldwide (with a focus in APAC) to align on priorities. You will excel at earning trust from our most senior leaders, communicating multi-faceted findings clearly, and using data and sound business judgment to drive and influence strategic decisions. You will work with a team in Asia and the US, and be effective in understanding business, technology, and customer needs. You will experiment with, build, and implement innovative approaches to generate new insights. You will work cross-functionally and will share and drive best practices across the broader organization. You will set a bold direction and be accountable to deliver, and contribute to a high-performing culture.

Key job responsibilities

-Surface key emerging customer trends that Amazon should be thinking about now to better serve our customers -Build strong relationships with senior leaders and other key stakeholders, enabling your team to effectively engage across all of our diverse businesses (e.g., AWS, Consumer, Advertising, Alexa, Games) -Champion bold ideas on how to evolve and grow the analytical capabilities and mechanism -Partner with internal tech and business team to refine and iterate on ideas, influencing strategic plans -Drive and influence key business decisions across the company on regular basis -Partner with external entities to drive projects forward -Establish mechanisms to inspect, report, and inspire on customer experience improvements across Amazon

Basic qualifications

• 10+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience owning/driving roadmap strategy and definition

• Salary: 2.2k to 2.6k
• Working hours: Monday - Friday (8-5pm), Saturday (8-5pm, Alternative Saturday)
• Location: JTC Defu Industrial City

Position Overview

The Customer Service Officer (CSO) is a vital member of our team, responsible for providing exceptional customer service and support. This role involves handling inbound queries, managing equipment rental bookings, and identifying opportunities to increase sales through excellent service.

Responsibilities:

Customer Service and Support

• Respond to customer inquiries via phone, email, walk-in and live chat with professionalism and empathy.
• Provide accurate information about our products, services, and rental terms.
• Resolve customer issues promptly, ensuring customer satisfaction and loyalty.
• Process equipment rental bookings, modifications, and cancellations efficiently.

Inbound Sales

• Identify sales opportunities during customer interactions by understanding customer needs and suggesting appropriate rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where applicable to enhance their experience and meet their needs.
• Achieve and exceed monthly sales targets by converting inquiries into sales and rental agreements.
• Maintain up-to-date knowledge of promotions, deals, and new products/services to
• inform and attract customers.

Administrative Duties

• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with the logistics and maintenance teams to ensure equipment availability and readiness for customers.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to enhance business

Requirements:

• Diploma required; further education or certification in customer service, sales, or related field is preferred.
• Proven experience in customer service, with a background in sales or a target-driven environment preferred.
• Familiarity with sales software and CRM tools is a plus.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Guest Service Executive ensure that our Guests receive an exceptional experience from check-in through check-out.

What will I be doing?

As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
• Respond promptly to guest requests for a supervisor of manager
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our customers receive a fast, efficient and friendly check in and check out
• Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures. - Ensure a good performance oriented working environment within the department and motivate the staff
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
• Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

Quality Service Officer

3 months to 1 year

$12-13/hr

Clarke Quay

Mondays to Fridays, 8.30am to 6pm.

Job Responsibilities

• Attend to feedback and enquiries from members of public received from channels such as emails, online feedback system, and calls

• Provide interim replies to cases received

• Work closely with relevant policy divisions and other public agencies to resolve issues raised by members of public

• Monitor progress of cases to ensure they are closed within required service standards

• Assist in collating data and providing analysis on cases received

Job Requirements

• Good writing and communication skills

• Proficient computer skills (MS Word, Excel, PowerPoint)

• Customer service experience will be added advantage

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Industry : Aviation

Location : Loyang, near pasir ris

Responsibilities

• Issue quotations, acknowledge customer purchase orders and send invoices
• Ensure customers’ orders are processed promptly and accurately
• Ensure coordination on stock readiness, availability and delivery schedules
• Respond customer queries and expedite requests
• Ensure delivery and customer requirements are met
• Undertake ad-hoc duties as assigned.

Requirements

• Diploma in Business or Engineering or equivalent
• At least 2 years of working experience in a customer service function
• A team player, meticulous and self-motivated with a positive attitude
• Able to work independently in a fast-paced environment
• Possess good problem solving and communication skills
• Proficiency in MS Office

• $6000 - $7000 + AWS + VB
• 5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
• 8.30am - 5.30pm
• Marymount
  
  

Requirements

• Bachelor’s degree or relevant experience in Engineering, After Sales Service or Business Development
• At least 5 years’ experience in global supply chain management or management of Service business
• A proven track record in mechanical engineering, especially in plywood or other wood processing industries would be an advantage.
• Proficient in the use of Microsoft Office, AutoCAD, or similar designing application experience
• Willingness to travel globally.

Responsibilities

• Accountable for and lead the local Technology Service team and After Sales service operations.
• Coordinate the local service team tasks and resource allocation (projects and service)
• Collaborate closely with market area sales team and other units in line with the global Service Strategy initiatives to implement appropriate longterm strategies.
• Report of service activities to line manager and present during global service team meetings
• Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.
• Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of company’s equipment.
• Operational developments and management of the supply chain for the Service business.
• Actively identify and promote spare parts for customer's needs and support to prepare quotations.
• Support Project Managers with project executions
• Assist with customer enquiries efficiently and provide professional customer service.
• Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.
• All other duties as assigned.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Highlights

• Attractive Medical & Dental Benefits
• Friendly Working Environment
• Uniform provided with Laundry Allowance
• AWS & Variable Bonus
• Opportunities for career progression

Job Description

The Customer Service Representative will:

· Maintain a friendly, neat, pleasant and professional image to guests

· Welcome and greets guests (by name if known) always in a warm and professional manner according to hotel standard.

· Perform check-in and check-out for hotel guests, room assignments according to guest preferences in an accurate, professional and efficient manner to create an unforgettable stay experience.

· Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests

· Handle cashier duties in accordance to hotel Policy & Procedures

· Perform night audit function including date roll procedures and reconciliation of cashiering transactions

· To be kept informed of all functions, events, and promotions going on in the hotel and citywide.

· Address all residents’ concerns or complaints with the utmost urgency. Handle all residents’ queries and questions and avoid referring to other persons or departments unless otherwise necessary.

· Maintain the cleanliness and neatness of all work-related areas

· Work at different shifts that may be assigned based on operational necessities.

· Maintain confidentiality of guest and proprietary information

And the rest of the time, Customer Service Representative will

· Perform other duties and functions as may be assigned by the Duty Manager from time to time.

· Participate in any Front Office initiatives and projects.

· Perform any ad-hoc duties assigned.

· Requires to perform shift work and night shift.

KEY QUALIFICATIONS

· Minimum 'N' Levels or higher

· Qualifications in Hospitality Management from a recognized institution is an added advantage

· Minimum 1 to 2 years of relevant experience in front office preferred

· Good command of English is required; Additional language is an asset

· Ability to remain calm and courteous in demanding situations

· Capacity to read situations, understand environments and respond accordingly

· Someone who is a good team player, honest ,details oriented and good interpersonal

· Able to commit shift work and night shift.

Customer Service Executive

Working Days: 5 Days [Monday - Friday]
Working Hours: 9am - 6pm
Salary: $2800 - $3000
Location: Temple Street

Sales Coordinator in showroom and support team members to complete orders for clients.

Critical Accountabilities :

• Meets and greets walk in showroom customers (assists customers with selection of product, record sales in ERP systems and filing of bank receipts and delivery notes)
• Build rapport and maintain good relationship with corporate customers, understands their needs and provide professional pre-sales and post-sales services in order to explore further business opportunities
• Handle daily in-coming sales calls enquiries and support sales executive (records new customers who walk in & inform sales supervisor via a weekly spreadsheet)
• Fills out required embroidery forms for client embroidery
• Generate sales invoices, quotes & packing lists & Help prepare customer orders & packing
• General upkeep of display in Showroom
• Check incoming stock/embroidery and stock transfer
• Update regularly embroidery Spreadsheet

Requirements:

• Relevant experience

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Role and Responsibilities

• Meet & Greet client(s) on the first day of training

• To conduct facilities & safety briefing to client(s)

• To welcome client(s) in a friendly, highly respectful manner and to be the main point of contact for client(s) during their training

• Interacts with client(s) and answers all customer questions especially on course requirement

• Assist with client(s) CAE check-in processes to ensure collection of appropriate pa­perwork

• Security clearance submissions to stakeholder(s) for approval

• Long term pass application submission for internal customer(s)
• Working closely with the other departments (Training, Sales, Technical, Finance and Scheduling) to assist client(s) with any issues/ concerns
• Assist E-entry visa application for client(s)

• Issue Letter of Visa invitation and/or Letter of Business invitation for internal and external customer(s)

• Support on lodging and logistic for client(s)

• Pre-training package information to be sent prior to training

• Send calendar invite to client(s) for meeting(s) and/or other matter(s)

• Coordinates and schedule media tour(s) and/or site visit(s) planned

• Relays information regarding advisories or memorandum(s)

• Monitor and answer any inquiries about products, training and services received via phone, email and online

• Provide quality customer service on every call received and communicate clearly and effectively with caller. Ensure a warm call transfer is done if there is a need for the caller to speak to other department(s) or personnel for assistance or enquiry
  Send survey email to client(s) daily and approach client(s) to share their feedback
• Inventory check and requisition
• Manage the customer lounge hygiene and supplies in order

• Support administrative matter(s) request by client(s)

• Planning, coordinating and organise meeting(s) for stakeholder(s)

• Collect mail, sort, and allocate. Outgoing mails to be recorded prior mailing out

• Incoming and outgoing courier services
  Responsible in accommodating training booking request(s) submitted by airline planner(s)
• Responsible in planning airlines training roster in the Gemini system
• Publish Instructor(s) and Airline(s) confirmed training schedule(s)
• Notify instructor(s) and crew(s) of their planned simulator session(s)/classes/practical drill and all other relevant duties assigned in a timely manner including any last-minute change(s)
• Resolve scheduling and instructor qualification conflict(s)
• Ensure all event(s) are assigned to appropriate regulation(s) 
• Able and willing to perform the scheduling duties of any schedulers and to ensure planning is done within timeline
• Liaison between internal and external customer(s) for classroom booking request and instructor’s assignment
• Any simulator delay/Aircraft on ground, to notify the respective customer(s)
• Ensure crew name(s) are assigned to the training session(s)
• Responsible to review the journey log on the last day of the month
• Responsible to communicate with finance and airline planner(s) on month end closing matter(s)
• To ensure smooth daily operations of pilot training(s)
• Respond to queries from instructor(s), crew/customer(s) and other relevant parties
• Any other duties as may be required

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

Responsibilities:

• Performing all ARRI products troubleshooting and repairs
• Evaluating the performance, condition and quality control of new and used product.
• Provides administrative support on service requisition record maintenance and other necessary processes.
• Handles service-related communications from customers regarding repair appointments, repair status updates, and screens customer calls for technical support information.
• Assists walk-in customers for any service requests.
• Handles product and service orders, invoicing, and daily transactions and scheduling.
• Hotline support for the worldwide ARRI-Service Network by phone and email.
• Participates in the implementation and completion of paperwork for the service departments, including but not limited to estimates, service orders, payment arrangements, and logistics.
• Keeping a clear record of all service cases.
• Perform ad-hoc tasks assigned by the supervisor.

Qualifications, Experience, Knowledge and Skills:

• Minimum Diploma in Electrical Engineering or related studies
• Possess Electrician license preferred
• Minimum of 2-4 years’ experience in servicing and repairing mechanical and electronic equipment.
• Must possess familiarity with digital oscilloscope, meters, and hand tools
• Experience in reading and understanding schematic drawings, soldering using through-hole and surface mount techniques required
• Experience with analogue / digital cameras and lighting will be preferred
• Experience in Film or TV industry will be preferred
• Must be computer literate with detailed working knowledge of Microsoft Office Programs (Word, Excel, Outlook) required
• Self-motivated, determined and willing to work under pressure
• Excellent analytical and problem-solving skills
• Having high attention to details
• English proficiency, both in writing and speaking
• Exceptional Customer Service skills (friendly, courteous and helpful)
• Can handle pressure and able to work unsupervised
• Team player with strong sense of responsibilities
• Willingness to travel domestically and internationally, as necessary, to headquarters and manufacturers, visiting customers, trade shows and set locations

If you are interested in this position, email your latest resume with your last drawn salary, expected salary, notice period, and reason for leaving the previous jobs to [email protected] ,only shortlisted candidates will be contacted.

Field Service Engineer (Marine)

Working Location: Boon Lay

Working Days: Monday - Friday

Working Hours: 8:30am - 5:15pm

Basic salary: SGD 3,700 to SGD 5,000 monthly, 13 month, SGD 250 transport allowance

Interested applicants can also send your resume to

WA:+65 8151 4682 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Specific Responsibilities

1. Standby support and 24/7 emergency call for customer support.
2. Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
3. Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
4. Generate a service report to customer in a systematic manner.
5. Investigate and handle all customers’ complaints related to product failures.
6. Investigates root causes of failures and recommend solutions.
7. Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
8. Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
9. Develop service training material, ensures all technical and training documents are up-to-date and organized.
10. Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

1. Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
2. This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
3. Candidates with equivalent professional background will be considered
4. Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Responsibilities:

• Serve existing high net worth clients from China.

• Manage phone calls, WhatsApp, WeChat, and email queries.

• Communicate with clients in person to understand their needs.

• Complete administrative tasks, such as processing applications, arranging accommodation, and arranging visas.

• Liaise with customers to retrieve personal/corporate details.

• Manage clients and assist with the opening of their bank accounts.

• Handle administrative requests from management.

• Make reservations for restaurants.

Requirements:

• Minimum O levels/SPM/Diploma in accounting/finance.

• Minimum of 3 years of experience in customer service, personal assistance, banking, administration, or relevant fields.

• Experience in the retail industry preferred.

• Ability to understand basic accounting.

• Proficiency in MS Office (Outlook, Word, Excel).

• Excellent customer service skills.

• Meticulous and independent.

• Humble and willing to learn.

• Ability to commence work immediately will be an added advantage.

Highlight:

• Training provided.

Direct Responsibilities

• Incident Management
• Release and Change Management
• Audits

Team Responsibilities: Indirect Contribution

• Continuous Improvement, DR, Problem Management, Obsolescence, Inventory, FinOps

Technical & Behavioral Competencies

Mandatory skills and behavior competencies

• Strong critical thinker with problem solving aptitude.
• Good written and oral communication skills
• ITIL certification
• Excel / Power BI

Optional Skills

• Hands-on experience on any coding language

Specific Qualifications

Qualification & Experience:

• Bachelor’s Degree in computer science or computer engineering
• 5+ years of experience in IT Operations or Software Engineering

Optional Experience

• Experience in Banking industry

Responsibilities:

• Change management experience : Finalize Change Advisory Board Governance & support on needed trainings to be delivered across IT Organizations
• Participate in global governance and change management supporting several IT divisions
• Support Digital projects, roll-outs including localizations and support.
• Converge Operational Changes & DevopsChanges in terms of processes and in ServiceNow
• Finalize Patching Strategy & ensure the change mgt plan
• Activate relevant features of ServiceNow Change Mgt (eg: black out windows, CAB Workbench..) and ensure the change mgt plan
• Change management: set up, realize and animate training plans, provide assistance to users
• Customer communication and management skill/experience is requested for both Senior AMS and Tech Lead
• Team management skill and experience is requested for Tech Lead

Responsibilities:

• Change management experience : Finalize Change Advisory Board Governance & support on needed trainings to be delivered across IT Organizations
• Participate in global governance and change management supporting several IT divisions
• Support Digital projects, roll-outs including localizations and support.
• Converge Operational Changes & DevopsChanges in terms of processes and in ServiceNow
• Finalize Patching Strategy & ensure the change mgt plan
• Activate relevant features of ServiceNow Change Mgt (eg: black out windows, CAB Workbench..) and ensure the change mgt plan
• Change management: set up, realize and animate training plans, provide assistance to users
• Customer communication and management skill/experience is requested for both Senior AMS and Tech Lead
• Team management skill and experience is requested for Tech Lead

BE PART OF A TEAM THAT WANTS TO MAKE A DIFFERENCE!

Monthly Gross S$2,000 to $2,500 (commensurate with experience)

• 5-day work week
• 13th month AWS and Performance Bonus
• Room Credit Incentive & Overtime
• Annual Leave from 8 Days
• Birthday Leave
• Up to 50% Associate Dining & Accommodation Discount
• Flexible Benefits (non-medical) of $200 per year
• Referral Incentive of S$1,000
• Career Development and Progression opportunities

*T&C applies

How your work day looks like:

• Cleaning of room and bathroom according to the set standards and instructions established
• Checking of linen quality and control linen damage
• Ensure proper usage of chemicals, cleaning equipment and materials
• Make up bed and turn down according to standards set
• Maintain cleanliness of the corridors and hallways
• To keep pantry on respective floor clean and tidy
• Ensure all equipment, supplies and linen in pantry are well maintained and stocked according to par level
• Maintain a high level of guest service and ensure rapid and professional response to all guest requests
• Report any maintenance deficiencies in the guestrooms
• Updating of room status and report any discrepancies
• Turn in any lost and found items to the Housekeeping Office according to established procedures
• Carry out ad-hoc duties assigned (e.g. fire warden)

What it takes to succeed:

• Able to work rotating shifts, weekends and Public Holidays
• Pleasant disposition
• Positive Attitude
• Candidates with no prior experience are welcome to apply

• Serve as the first point of contact for all incidents.
• Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
• Identify the impact, urgency, and priority of incidents.
• Provide initial troubleshooting and support for incidents.
• Escalate incidents that cannot be resolved by the service desk to the appropriate Application maintenance team and monitor progress.
• Seek confirmation for closure from the user when resolution is provided.
• Prepare daily and weekly report (knowledgeable in excel).

Regards,

Lini

Recruitment Consultant

R22108463

Role Summary

Part of our clients’ Wealth Management function in Singapore, the position is created within WMIS Engineering & Production Domain (E&P) under CTO Office division. The Candidate will play a role in sharing responsibilities on WMIS IT Production services leading BAU activities (Change, problem and incident management) and participating to continuous improvement initiatives.

Main Responsibilities

• Incident Management
• Release and Change Management
• Audits
• Continuous Improvement
• DR
• Problem Management
• Obsolescence
• Inventory
• FinOps

Qualifications & Experience

• Bachelor’s Degree in Computer Science or Computer Engineering.
• More than 5 years of experience in IT Operations or Software Engineering.
• Strong critical thinker with problem solving aptitude.
• Good written and oral communication skills.
• ITIL certification.
• Excel / Power BI.
• Hands-on experience on any coding language (Plus).
• Experience in Banking industry (Plus).

Bloomberg is the global leader in business and financial data, news, and insights. Using the power of technology, we connect the world’s decision makers to accurate information on the financial markets – and help them make faster, smarter decisions.

Within Workplace Operations & Supply Chain, through our services and applications, we provide an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central to this effort by providing platinum support to more than 21,000 employees and more than 500,000 annual visitors in more than 170 state-of-the-art offices around the world! Our employees generate more than 320,000 service requests each year through a ticketing system that drives both human and automated services — from software download to a Desktop dispatch. We handle approximately 400+ software titles, as well as monitoring our entire corporate network that consists of 28,000 PCs, 50,000 screen displays and 120,000 network connections.

We're also a close-knit and hardworking team who rely upon a complex set of proprietary and third-party systems to deliver the services we provide; and those systems are the key to understanding where we are successful, and where we can develop.

What’s The Role:

We are looking for a Product Owner to drive our regional employee support strategy and execution as part of our team based in APAC. In partnership with our global Service Delivery Chief Product Owner, you will be accountable for developing the strategy and executing the delivery of all aspects of Bloomberg’s employee technology customer service experience within your region. You will be responsible for understanding the regional and global business landscape, communicating the vision, and supporting a customer service strategy that focuses on the employee technology experience with an emphasis on operational excellence.

Areas of focus include regional operational strategy and execution, support of the technology lifecycle, data analysis to support and influence knowledge governance, process documentation & automation at a global level, and more. You will bring creative thinking, knowledge of customer service and IT support industry best practices, and innovation to enhance process improvements and change. You'll also be leading an agile team to ensure results are delivered in adherence to performance KPIs and SLAs centered on an exceptional employee experience. In addition, you will demonstrate excellent communication skills to partner with our regional people leaders and other product owners across wider support groups to ensure maximum levels of employee experience are achieved for both our end users and the teams servicing them globally.

We’ll Trust You To:

• Deliver and share our regional customer service priorities and align strategic objectives
• Communicate the global and regional strategies and initiatives to stakeholders and teammates
• Through an agile framework, deliver on product increments, identify impediments, and take a proactive approach at finding ways to remove roadblocks
• Draft key objectives and results, strategies and apply the data for the operation to make business decisions balancing risks and benefits for overall good of the organization
• Collaborate with other internal groups such as CTO, Supply Chain, Facilities, Engineering, etc.
• Communicate with and manage stakeholders at all levels, flex style as needed to inform and influence outcomes
• Understand your stakeholders' priorities and how regional nuances need to be accounted for in the global vision
• Evaluate and partner with regional leaders to manage key performance criteria such as response and resolution times, first contact resolution rate, quality assurance and customer satisfaction scores, drive change where needed to deliver an exceptional employee experience
• Assess internal and external factors that can affect outcomes, leverage problem solving and influencing skills to ensure project plans are delivered on intent
• Understand industry trends in the customer service space to contribute to the user-experience strategy
• Promote team synergy among operational partners, stakeholders, and vendors
• Deliver thoughtful change management strategies and rollout of new products for your region in alignment with regional managers

You’ll Need to have:

• Bachelor’s degree or degree-equivalent qualifications
• Minimum 3 years’ experience in a technical or customer support and stakeholder engagement role in financial institution
• Demonstrated Experience and involvement in IT change management and root / cause analysis
• Experience working in a L1 support role in a 24*7 production environment within a global organization
• Experience in building and maintaining stakeholder relationships across functions, responding with empathy to understand customer’s needs
• Proven track record of time management, prioritization, and balancing needs in a complex environment
• Good communication skills and the ability to work both independently and collaboratively
• Strong analytical abilities with a passion for data and evidence-based decision-making
• Ability to combine human stories and needs with data insights to identify a compelling path forward
• Ability to work in diverse work cultures and comfortable with non-hierarchical organizations
• A thorough business acumen that combines process design, workflow optimization, product development, and operations to deliver successful outcomes
• Demonstrated continuous career growth within an organisation
• Proficiency in both written and spoken English

We’d Love to see:

• An innovator comfortable articulating a bold vision, creating a strategy around it and executing.
• A problem-solver who does not settle with the status quo, seeks to make things better, and is not afraid to make bold decisions in ambiguity
• A hands-on leader who builds transparency, values collaboration, holds self and team accountable, and can link what we do and why we do it to empower the team around them to think beyond specific tasks, understand the goal, and drive value for the business
• Experience in creating and advancing strategy, process implementations, and life cycle support of corporate PCs, laptops, and mobile devices
• Knowledge of various means of corporate device life cycle management such as DaaS
• Taking an innovative approach to spotting gaps and seeking opportunities to incorporate industry best practices and technology to enhance existing processes and workflow
• Experience in creating robust knowledge based articles that serve as self-help tools to both our internal support organization and external stakeholders

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore | www.bloomberg.com/singapore

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for.

We are managing a project for our International Banking client and we are sourcing for a Service Delivery Manager who will play an important role in sharing responsibilities on the Bank’s IT Production Services leading BAU activities in Change, Problem, and Incident Management.

Job Responsibilities:

• Incident Management
• Release and Change Management
• Audits
• Continuous Improvement, DR, Problem Management, Obsolescence, Inventory, FinOps

Job Requirements:

• Bachelor’s Degree in Computer Science or Computer Engineering
• At least 5 years of experience in IT Operations or Software Engineering
• Experience in Banking industry, preferred
• Strong critical thinker with problem solving aptitude
• Good written and oral communication skills
• ITIL certification
• Proficient in using Excel / Power BI
• Good to have hands-on experience in any coding languages

Please reach out to Christopher Wong at [email protected] with your updated CV in MS Word format and we will arrange for a convenient time to speak more.