• Position :Service Technician(CCTV/Security System)
• Location : Islandswide- Office in Outram
• Working hours : 5 days work week;(8.30am, -6.00pm)
• Salary (commensurate with experience) : Up to $4200 gross ($3500Basic +Transport allowance $400-$750) AWS + Overtime + Performance Bonus + $60 Mobile reimbursement + Birthday leave + Health insurance + allowance
• Duration : Permanent
• Industry : Security system

Main Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Mentor a team of service team members.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Knowledge in IT/Network/Server is an added advantage.
• Independent, self-motivated individual whom is able to work under minimum supervision.

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

• Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer
• Provide strong leadership in customer related issues
• Oversee the Operation and Customer Service function of the Company
• Ensure smooth coordination between the Operation & Customer Service team for on time delivery
• Responsible for service and product quality assessment including attending to customer's feedback/ service complaints to determine any critical service failure point.
• Maintain a high degree of account management and control
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support.
• Other responsibilities that may be delegated or stipulated by Management.

Requirements:

• At least a diploma or degree in any field
• Operational ability in a diverse environment
• Exceptional customer-facing skills
• Readiness to demonstrate a proactive attitude.
• Excellent verbal and written communication skills.
• Working experience of more than 3 years with managerial or supervisory experience

Responsibilities

• Develop and refine products, including formulation, processing and packing labels in compliance with the regulatory requirements for local and export markets.
• Collaborate with R&D team to ensure new products can be exported to target overseas market.
• Conduct routine review of raw materials, in-process materials, and finished products and update the relevant halal certificates.
• Prepare and review technical documentations, including product specifications, quality reports and compliance documents.
• Prepare and submit documentation for certification applications and maintain compliance with certification standards.
• Ensure products meet relevant certifications (e.g. halal) and manage the certification process.
• To be appointed as Management Representative for halal and ISO standards.
• Conduct internal audit for quality and halal.
• Maintain accurate records of quality contract tests, certification processes, and product development activities.
• Generate regular reports on product quality, certification status, and improvement initiatives.
• Monitor industry trends and emerging technologies to drive continuous improvement in product quality and certification processes.
• Implement best practices and innovative solutions to enhance product quality and operational efficiency.

Prerequisites

• Minimum 3 years of experience in food product development, food processing, or a related field.
• Bachelor’s degree in Food Science, Food Technology, Chemistry, or a related field.
• Strong understanding of food safety regulations, quality assurance practices, and sensory evaluation techniques.
• Proficiency in using food processing equipment and laboratory instruments.
• Excellent problem-solving skills and the ability to work independently as well as part of a team.
• Strong communication skills, both written and verbal, with the ability to present complex information clearly.

This is a helpdesk officer role is an University. We are looking for -

Key Responsibilities:

• Respond to helpdesk tickets, phone calls, and emails from users experiencing technical issues.
• Diagnose and troubleshoot hardware and software problems, including network issues, operating systems, and applications.
• Provide step-by-step guidance to users, ensuring issues are resolved efficiently and effectively.
• Escalate complex issues to appropriate IT team members or external vendors when necessary.
• Maintain accurate and detailed records of support requests and resolutions using our helpdesk ticketing system.
• Conduct remote troubleshooting and provide clear instructions to users via phone or email.
• Stay updated with the latest industry trends and technologies to continuously improve support services.

Qualifications:

• ITE/Diploma in computer science or information technology field or related field
• Minimum 1 year of working experience in Technical Helpdesk operation
• Strong knowledge of Windows and macOS operating systems, as well as common office software and applications.
• Familiarity with networking concepts
• Good command of written and spoken English and Mandarin to handle English and Mandarin speaking customers.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Outstanding communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a commitment to providing high-quality support.

Position Summary:

The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
• Validate and maintain computer software used to generate, process, or print raw data
• Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
• Identify opportunities to enhance automation/digitization within the business
• Complete specific programming or application improvement projects
• Review and update application documentation related to projects
• Develop, coordinate, and perform training sessions for users of the assigned applications/systems
• Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
• Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
• Act as the liaison with the Eurofins IT NSC
• Lead application troubleshooting efforts within EFII
• Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
• Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
• Perform IT asset disposal
• Maintain neat and accurate records
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Basic Minimum Qualifications (BMQ):

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

• Ability to administer, manage, and maintain multiple applications and/or systems
• Demonstrated knowledge of PC, operating systems, IT infrastructure and security
• Advanced computer skills such as Power BI, SQL and Crystal Report
• Advanced knowledge in Windows-based data capture systems
• Ability to work independently and in a team environment
• Ability to learn new tasks
• Ability to think critically and solve problems quickly and efficiently
• Associates degree or at least 3+ years applicable experience in IT, infrastructure, or network environment (Vocational certificates are acceptable). Experience may be substituted for education
• Bachelor’s degree in IT, computer programming, network management, or comparable vocational certificates are acceptable
• Able to speak with internal clients to discuss user requirements, resolve minor issues, and understand business impact
• Ability to safely enter confined spaces and to troubleshoot IT systems
• Knowledge of ISO 17025, GLP, and GMP standards

Job Description

• Demonstrates and promotes the company vision
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Organizes and conducts routine analyses independently and in compliance with applicable methods, protocols, SOPs and regulatory agency guidelines
• Documents work and maintains study documentation and laboratory records
• Independently able to use and perform basic troubleshooting of laboratory equipment and software appropriate for assigned tasks, while learning to perform routine and non-routine maintenance
• Provides input and participates in project meetings
• Performs peer review and QC review of data
• Performs assigned workload on a daily basis and effectively completes multiple assignments.
• Contributes to a cohesive team environment and maintains a positive attitude. Plans individual workload in coordination with team members.
• Maintains a clean and safe laboratory work environment
• Understands data generated, and history of methods.
• Recognizes deviations from normal results and inform Study Director, Principal Investigator, and/or management of any problems and/or deviations that may affect the integrity of the data and participates in corrective action of problems.
• Identifies problems, determines appropriate actions, and implements solutions with support or independently as appropriate.
• Able to adapt to new procedures or particular needs as directed.
• Able to identify critical steps in an assay.
• Leads process improvement initiatives.
• Completes all required training courses.
• Trains and assists less experienced staff
• May assist in optimizing and validating methods for a variety of matrices
• Participates in client visits or calls as needed
• Learns to write text for reports, methods and, or protocols
• Knowledge of departmental procedures and policies
• Viewed as a resource within their team
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Job Requirements

• Bachelor’s Degree in relevant field (Laboratory experience may be substituted for degree)
• May work with potentially hazardous substances and/or radio labeled
  materials
• Mandatory immunizations and screening as required
• Expected to understand the process for handling hazardous wastes and receive on-the-job training for handling specific waste types in their job
  area
• Will be exposed to food allergens (ex. Milk, tree nuts, peanuts, fish,
  shellfish, etc.)
• Work requires some standing and sitting for long periods of time, including working within a laboratory hood and standing at a bench top.
• Work requires use of PPE (personal protective equipment).
• Overtime and weekend work as required.
• Will be exposed to potential food allergens.

The Operations Manager – Transport Operations will be responsible for managing the daily logistics, transportation, and distribution functions of the company. This includes optimising routing, managing delivery vehicles and personnel, coordinating with third-party carriers, and ensuring on-time delivery. The ideal candidate will have strong leadership skills, extensive experience in transport operations, and a proactive approach to problem-solving.

Key Responsibilities:

• Manage all aspects of the transport operations, including route planning, fleet management, and carrier coordination.

• Oversee the scheduling and timely delivery of products to customers, distribution centers, and retail partners.

• Develop and implement strategies to improve delivery efficiency, reduce transportation costs, and improve customer satisfaction.

• Monitor and ensure compliance with safety regulations, transportation laws, and company policies.

• Negotiate contracts and manage relationships with third-party logistics (3PL) providers, freight companies, and other transport partners.

• Implement and monitor KPIs related to delivery performance, cost control, and service quality.

• Ensure the maintenance and availability of the company’s fleet, including scheduling regular vehicle inspections and repairs.

• Analyze and report on transport costs, identifying opportunities for savings and operational improvements.

• Collaborate with internal teams such as warehouse management, procurement, and customer service to ensure seamless supply chain operations.

• Implement technology solutions, such as route optimization software or GPS tracking, to improve operational efficiency.

• Troubleshoot delivery issues, delays, and customer complaints, resolving problems quickly and efficiently.

Qualifications:

• Bachelor’s degree

• Strong knowledge of transportation regulations, fleet management, and logistics software

• Proven experience managing third-party carriers and in-house fleet operations.

• Strong analytical skills with the ability to interpret transport metrics and drive improvements.

• Experience in negotiating with carriers and logistics service providers.

• Excellent communication and interpersonal skills to collaborate with internal and external stakeholders.

• Strong problem-solving abilities with a focus on process improvement.

• Ability to work under pressure, handle multiple priorities, and meet tight deadlines.

Working Hours:

• Mondays to Fridays 7.30am to 5.00pm

Responsibilities:

• Measure, weigh, and count products and materials.
• Examine and inspect containers, materials, and products in order to ensure that packing specifications are met.
• Mark and label containers, container tags, or products, using appropriate materials.
• Record product, packaging, and order information on specified forms and records.
• Sealing containers or materials, using the appropriate devices.
• Any other tasks as assigned by the Team Leader.

Requirements:

• Preferably with 1-2 years of working experience in related field.
• Pleasant, positive attitude and a team player.
• Able to commit till 31 Mar 2025.

Looking for a proactive & experienced B2B field sales executive for our sales team. You will actively take ownership of our new wellness product, support business growth, & foster relationships with our clients.

What is needed from you:

• Comfortable doing outdoor sales & communicating with customers via face-to-face presentations.
• 3 years working experience in Pharmaceutical / wellness / healthcare / medical industry sales business environment.
• Self-motivated + result-oriented, with a passion for driving sales & achieving success.
• Comfortable with multi-tasking independently in a deadline-driven environment.

What will make you standout:

• Prior experience working in the healthcare setting or Passion for the health and wellness industry.
• 5 years or more Sales experience.
• Car ownership

Your new job:

• Meet prospects & clients face to face at their offices.
• Deliver sales targets for the Singapore market.
• Design business proposals for prospective individual/corporate partners.
• Develop & maintain consistent rapport with consumers/partners across all levels to understand business objectives & growth plans.
• Using data & statistics to develop a customer proposal for our products & campaigns.
• Manage a pipeline of activities across various direct marketing channels.
• Collaborate with online team to strategize & execute robust campaigns with a focus on customer leads selection & penetration, product sequencing, value propositions,
• Perform post-campaign analysis to evaluate KPIs & improvements to lift campaign results.

• Report to the Crew Leader
• Assist the Crew Leader to achieve optimal business performance as well as maintaining high standards of food, service, health and safety̶
• Deputise in the absence of the Crew Leader̶
• Food Preparation and cook the wide variety of food offered in Outlet
• Motivate and inspire the team to achieve monthly sales target
• Ensure smooth Café operations through setting and enforcing high standard of food and beverage quality.
• Maintain strong hygiene and safety standards, ensure utmost cleanliness, hygiene and safety standards are kept
• Strong sense of customer service, to attend to customers’ enquiries and complaints and constantly obtain customer feedback during operations to ensure satisfaction
• Analyse financial performance, formulate and implement strategies to maximise productivity and profitability
• Ensure accuracy and timely submission of paperwork to HQ
• Prepare beverages
• Conduct interviews and recruit suitable candidates
• Read emails and conduct briefings and meet staff to ensure timely sharing of information as well as to gather feedback from the ground
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Able to deploy, supervise, direct, Foster and build strong employee relations in the restaurant to motivate staff
• Brief staff on menu items, customer service standards and other required matters
• Assist in bi-monthly stock take
• Update GRN and perform E-Procurement
• Plan staff duty roster and cleaning duties
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims
• Perform banking duties
• Responsible for staff training, orientation and discipline issues
• Continuous innovation to achieve business goals
• Create a fun and healthy working environment for outlet staff
• Any other appropriate duties and responsibilities as assigned

Requirements

• Minimum 2 years of relevant experience in quick service environment and in a supervisory role.
• Have good product knowledge on food items
• Knowledge of cost/inventory management would be an added advantage
• Basic PC-literacy
• Strict sense of hygiene and safety standards
• Strong command of both Mandarin & English in order to communicate and introduce menu-items to customers
• Excellent organizational skills
• Ability to thrive in a challenging environment
• Strong public relations skills
• Excellent interpersonal & communication skills
• Strong leadership & team player
• Demonstrate commercial capability to deliver profit, control costs and build customer loyalty

The graphic design intern will report to the Creative Manager and will support the business entity of Food Republic and Food Junction:

Internship start date: Sep/Oct/Nov/Dec 2024

Internship duration: 3 months

Work Location: 30 Tai Seng Street, Singapore 534013

Responsibilities:

• Basic image manipulation and editing work
• Prepare images to coincide with social and/or digital usage
• Assist in developing and executing brand visuals
• Assist with collateral updates
• Creation of graphical assets to support FA Brand team
• Support the creative team in executional/adaptational work
• To partake in brainstorming sessions with the creative team

Requirements:

• Currently pursuing in Visual Communication and/or Interactive Media Design or any related courses
• Able to commit full-time internship
• Working knowledge in MS Office, Google Workspace
• Proficient in Adobe Creative Suites (Primarily Adobe Photoshop and Illustrator)
• Strong design skills, keen eye for detail, visual literacy and meticulousness
• Good communication and organization skills
• Ability to work independently and complete assigned tasks within identified timeframe
• Desire to learn, self-motivated and organized

Personal Attributes:

• Able to work in a fast-paced environment
• Positive working attitude
• Hands-on and an independent team player

About Us

Founded in 1980, Hong Food has established itself as a leading seafood wholesaler in Singapore. Our mission is to provide top-quality seafood and food products while maintaining the highest standards of service and sustainability. Our dedication to excellence has made us a trusted partner for a variety of clients, including restaurants, retailers, and food service providers.

As part of Hong Food, we're a dynamic and supportive team. We encourage open communication and value your contributions to our mission. Regardless of your role, your work plays a crucial part in our continued success.

Job Responsibilities:

Order Processing & Inventory Management:

• Receive and review orders for accuracy.
• Submit orders into the system.
• Confirm details with customers (specifications, quantities, delivery dates).
• Monitor and manage inventory levels.
• Coordinate reorders with the inventory team.

Customer Communication & Order Fulfillment:

• Address inquiries and provide updates on order status.
• Resolve issues related to orders.
• Coordinate with the warehouse for timely shipping.
• Generate and process shipping documents.

Data Entry and Documentation & Coordination/Collaboration:

• Maintain accurate order records.
• Update customer information and prepare reports.
• Work with sales and logistics for smooth processing.
• Provide feedback for process improvements.

Compliance & Admin Support:

• Ensure adherence to policies, regulations, and confidentiality.
• Assist with reports, correspondence, and special projects.

Job Requirements:

• Strong organizational and multitasking skills.
• Attention to detail and accuracy in data entry.
• Proficiency in order management systems and Microsoft Office Suite.
• Proficiency in accounting software such as AutoCount.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.

Work location: 181 Pandan Loop Block W, Singapore 128372
Nearest MRT Station: Clementi
Work Arrangement: 6 days per week

Roles & Responsibilities

• Salary $2500-3000
• Working location: Pandan Loop
• Working day: Monday to Friday
• Working hours: 9am to 6pm

Job Responsibilities:

• Manage the company’s inventory and shipping system
• Provide support for periodic stock checks and stock takes
• Oversee & ensure inventory accuracy in the system
• Review inventory documentation, records and reconciliation of inventory discrepancies if any
• Liaise with warehouse personnel on inventory matters
• Ensure timely updating of shipment files
• Any ad hoc duties as assigned

Job Requirements:

• No experience required, OJT will be provided

Scope of work

• Assist in set-up for opening, closing and general cleaning during operations hours
• Deliver quality customer service to all guests
• Key orders in the Point-of-Sale system efficiently
• Prepare and serve food and beverages according to guests’ orders efficiently.
• Maintain cleanliness of the outlet
• Good customer service and good communication skills
• Able to work in a fast-pace environment

Requirements

• Able to commit minimally 3 days a week (inclusive of 1 weekend)
• Able to commit to both day & night shifts till 2am
• Able to commit for at least 3 months

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

Job Description

• Prepare ingredients and materials needed for testing and trials.
• Record data related to recipes, cooking times, temperatures, and ingredient combinations.
• Collaborate with the R&D Chef during cooking, baking, or other food preparation processes to test new concepts.
• Ensure samples meet specific requirements such as taste, texture, and appearance as per customer specifications.
• Maintain accurate documentation of all trial outcomes, product formulations, ingredient lists, and adjustments
• Ensure products and processes align with food safety standards
• Work closely with quality assurance, production, and procurement teams to ensure the product development process aligns with production capabilities and quality standards.
• Support R&D Chef in aligning new products with manufacturing requirements for large-scale production.
• Participate in taste tests to assess flavour, texture, appearance, and overall quality of products.
• Assist in organizing the R&D kitchen, ensuring it is properly stocked with necessary ingredients and equipment.
• Support the R&D Chef in managing time-sensitive tasks and ensuring that product development timelines are met.

Requirements

• Diploma or Degree in Culinary Arts, Food Science, Food Technology, or a related field.
• At least 1 year of experience in a kitchen or food production environment
• Basic food science knowledge: Ability to understand product formulation, ingredient functionality, and shelf-life considerations.
• Proficiency in Microsoft Office (Word, Excel) and ability to maintain proper documentation for trials, formulations, and product specifications.
• Willingness to work in a fast-paced, dynamic environment

Position: Purchasing Manager
Location: Sengkang, Singapore
Employment Type: Full-time, 9am-5pm

About Us:
We pride ourselves on delivering top-notch car repair services with a focus on quality and customer satisfaction. As we continue to grow, we are looking for a dedicated and experienced Purchase Manager to join our team and help streamline our procurement process.

Key Responsibilities:

• Procurement Management: Oversee and manage the procurement of automotive parts, tools, and supplies. Ensure timely and cost-effective acquisition of all necessary inventory.
• Vendor Relations: Build and maintain strong relationships with suppliers and vendors. Negotiate terms, prices, and contracts to achieve favorable conditions.
• Inventory Control: Monitor inventory levels to ensure optimal stock. Implement inventory management practices to reduce excess stock and avoid shortages.
• Cost Management: Develop and implement strategies to reduce procurement costs while maintaining quality standards. Analyze market trends to forecast pricing and supply conditions.
• Quality Assurance: Evaluate the quality of purchased products and services. Work closely with the repair team to ensure that all parts meet the required standards.
• Record Keeping: Maintain accurate records of all purchases, transactions, and supplier interactions. Prepare regular reports on procurement activities and inventory status.
• Compliance: Ensure all procurement activities comply with company policies and regulatory requirements.

Qualifications:

• Experience: Minimum 10 years of experience in procurement or purchasing, preferably within the automotive industry.
• Education: Bachelor’s degree in Business Administration, Supply Chain Management, or a related field is preferred.
• Skills: Strong negotiation skills, excellent communication abilities, and a keen eye for detail. Proficiency in procurement software and MS Office applications.
• Languages: Proficiency in both Mandarin and English is preferred to effectively communicate with a diverse range of suppliers and team members.
• Knowledge: Understanding of automotive parts and repair processes is advantageous. Familiarity with Singapore’s market conditions and regulatory environment is a plus.
• Personal Attributes: Strong problem-solving skills, the ability to work independently and as part of a team, and a proactive approach to managing procurement challenges.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to [email protected] by 19 Sep 2024. Please include “Purchasing Manager Application – [Your Name]” in the subject line.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Description:

Supporting the Food Atrium Division’s F&B Team in implementing business plans for our beverage sector, an Area Manager is responsible for all the staff in the stalls that he/she is taking charge (up to 10 staff per stall). He/she is in-charge of the KPIs of all the stalls under his/her charge. In addition to taking care of store-level support functions such as customer service, scheduling, daily operations, cashiering, loss prevention, maintenance and back-office support, the Area Manager also recruits, trains and motivates staff.

Job Responsibilities:

• Oversee the daily operations to ensure efficiency, quality, service standards and cost-effective management of resources
• To create, update and audit the stalls SOP and ensure that the SOP is observed consistently by the team
• Provide necessary guidance & consultation on preparation and conduct regular audits to ensure the consistency of all products
• To work one full day in each stall per week and discuss observations and to cover shifts as and when short of manpower.
• Manage, groom and motivate the team to foster continuous improvement
• To assist in staff recruitment selection, on job training, performance management & disciplinary/dismissal issues as required.
• Ensure food hygiene and safety standards are always observed with regular audits
• Oversee the planning of duty rosters and ensure prudence
• Ensure strict adherence to local regulations and labour laws
• Conduct frequent staff performance appraisal exercise when necessary
• Assist in new stall set ups, including planning of the new stall layout and equipment purchase
• Analyse and propose sales & promotional strategies to achieve higher revenue
• Assist to plan, formulate and/or review new products and/or menu selling price from time to time
• Conduct timely reviews on beverage and operating costs to ensure that they are in line with the budget
• Any other duties as assigned

Job Requirements:

• At least 3 years of proven track record in managing multiple-outlet format of F&B stores
• Fluent in English and Mandarin (written and spoken) to liaise with English and Chinese speaking business associates

Personal Attributes:

• Self-motivated and able to work in a fast-paced environment
• The ability to work under pressure and handle challenging situations
• Good communication & people skills
• A strong commitment to customer service
• Passionate about F&B industry
• The ability to understand and analyze sales figure and its cost implications
• Planning and organizational skills
• Knowledge of IT preferred
• Willing to travel within Singapore

Job Responsibilities:

• Execute, organize and administer training programmes (including, but not limited to, Express Orientation and Service Training) based on Learning Needs Analysis (LNA) and Total Company Learning Plan (TCLP) in line with the goals of the company
• Monitor and follow up on post training progress
• Provide support in coaching on service culture at outlet level, and implementation of Service Campaign
• Provide support in training logistics, including, but not limited to, printing of attendance, consolidation of nominations and registrations (internal/external courses), room setup, prepare training materials, onsite training support, notify participants on confirmation of training registration
• Maintain updated curriculum database and training records in HRIS and training inventory
• Provide all training to all staff includes tenants and contractors
• Conduct service evaluation for all food courts and stalls to ensure compliance with company policies and procedures
• Responsible on new hire’s training programme and progress
• Any other duties and projects assigned

Job Requirements:

• Degree/Diploma in Training and Development, Business Studies/ Management, Human Resource or equivalent with min 3 years' working experience in similar capacity (e.g. training delivery and curriculum development), preferably in F&B industry
• Proficient in LMS and e-Learning courseware development, MS Office, webinar tools, and Internet based systems and programs
• Strong interpersonal and Self-motivated
• Strong presentation skills to both large and small groups
• Bilingual preferred as the role requires (in order to converse and provide training and training support for staff, tenants and contractor when necessary)

The Marketing Executive supports day-to-day marketing activities under the Brand Development Department.

Job Responsibilities:

• Plans, executes, and tracks marketing campaigns/promotions.
• Utilizes both traditional and digital marketing channels to reach out to customers.
• Proficient in social channels like Instagram, Tik Tok, Facebook and email marketing.
• Writes copy for all marketing collaterals, including brochures, letters, emails, content for websites and digital platforms.
• Monitors ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur.
• Liaise with internal and external stakeholders such as operations team and external trade partners to ensure the successful implementation of campaigns/promotions.
• Liaise with mall management/landlords for ad spaces, campaigns, and customer feedback.
• Community monitoring and responding to enquiries/feedback from email/social media channels.
• Manage and assist with interviews aimed at elevating the positioning and reputation of internal and external stakeholders.
• Explore new methods and creative strategies to increase internal and external awareness.
• Coordinate, organise and host media food tastings.
• Media monitoring to track consumer sentiments and identify potential stories for consideration, including tracking and reporting of media coverage and engaging stakeholders to partner media outlets and journalists to develop interesting stories.
• To manage and handle day-to-day job requests from internal/external stakeholders
• To work closely with creative/VM team on new outlet openings and renovations for store displays and marketing collaterals
• Other administrative duties as required

Job Requirements:

• Degree / Diploma in Public Relations / Marketing / Mass Communication or related discipline
• Work experience in the F&B/ FMCG industry is advantageous
• Knowledge in digital marketing is a bonus (SEO,SEM, pay-per-click marketing etc)
• Possess a good understanding of emerging channels/platforms like social media, video, and content partnerships in relation to media mix

Personal Attributes:

• Meticulous with an eye for detail
• Pleasant disposition
• Work effectively in a team
• Good communication and interpersonal skills
• Excellent command of English & Chinese in written and spoken
• She/he must be proactive, with a strong sense of accountability and a day-to-day focus on results
• Able to work on multiple projects concurrently and stay organised
• Able to adhere to timeline

Food Atrium is a vibrant and dynamic food destination, offering a diverse range of cuisines to our customers. We're seeking an experienced and skilled Head Chef to lead our food and beverage team and drive culinary excellence.

Job Summary:

As our Head Chef, you oversee several foods types kitchen and you will be working closely with the Food and Beverage Managers in the entire food & beverage operation, including menu planning, food preparation, and presentation. Your roles and responsibilities also includes research and development, new product and recipe development.

Job Responsibilities:

Planning

• To review on a regular basis the condition of the kitchen crew of various brands in terms of food standards, food safety, recipes compliance and all other related matters
• To abide by all Company’s rules, regulations and policies
• To conduct inspections on all kitchen inventories and integrity of ordering systems at all stalls
• To plan and organize the staffing, administrative and logistic on forthcoming public holiday base on the year calendar
• To plan creative food promotions to induce return business for all brands

Profitability

• To monitor the quality and quantity of all food items served in accordance to set recipes and presentation
• Develop & implement continuous cost control methods on top of current model used
• To ensure that all operating, cost of goods and labour expenses are in line with planned figures
• To analyze daily sales reports for response to further profitability strategies
• To work with the Purchasing Committee to identify optimum usage of quality and cost effective raw products

General

• To work with the F&B manager on anticipated volume of business, taking into consideration the holidays, weather and activities in the area and the community in general
• To work with the F&B manager on ensuring that all staff members are fully aware of Company’s rules and regulations by reviewing them on a monthly basis
• To inspect all equipment continuously and keep them well maintained to ensure proper functioning following the set existing systems
• To conduct internal training for all staff in preparation for future development plans
• To work with the F&B manager on compiling all existing recipes and training manuals with copy to the VP
• To assist in generating costing for all products for accurate data entry for menu engineering system
• To work with F&B Manager & Training Manager on all skills regarding product knowledge training

Personnel & Training

• To ensure that all staff are screened properly when hired
• Conduct orientation program
• Inform staff on all kitchen procedures
• Informed staff on rules and regulations
• To develop and implement training programs and conduct training sessions for product knowledge
• To constantly supervise the on-the-job training of staff so that they can provide the highest standard of service
• To check all employee regularly for cleanliness, appearance awareness of pride in uniform
• Maintain periodic appraisals and interview

Customer Service

• To enforce adherence to prescribed service procedures in accordance to our business model
• To enforce courtesy and efficiency
• To directly supervise and counsel staff on any case of customer service-related issues

Cleanliness

• To implement and maintain high standards related to sanitation and cleanliness
• To monitor hygiene standard
• To work with the F&B manager / executives on all feedbacks regarding safety and sanitation issues
• To instil a clean and hygienic work place culture

Legal regulations

• To have complete knowledge of local food service laws
• To have complete knowledge of local labor laws

Job Requirements:

• Culinary Degree/Diploma or equivalent experience
• 5 – 8 years of relevant experience in F&B industry
• Proven track record of culinary excellence and menu innovation
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Expertise in Asian Cuisine is advantageous

The candidate is responsible for the strategic planning and execution of leasing and marketing activities for a food court. This role involves identifying, attracting, and securing tenants and food operators, as well as managing all tenancy contract agreements to ensure the food court's success and profitability.

Job Responsibilities:

1. Tenant Acquisition and Retention

• Identify and target potential tenants and food operators that align with the food court's vision and market needs.
• Develop and implement marketing strategies to attract high-quality tenants.
• Conduct market research to stay updated on trends and competitor activities.

2. Lease Management

• Negotiate lease terms and conditions with prospective tenants.
• Prepare and review lease agreements, ensuring all terms are clear and compliant with legal standards.
• Manage lease renewals, extensions, and terminations.

3. Relationship Management

• Build and maintain strong relationships with tenants to ensure high occupancy rates and tenant satisfaction.
• Address and resolve tenant concerns and issues promptly.

4. Marketing and Promotion

• Develop and execute marketing campaigns to promote the food court and attract customers.
• Collaborate with the marketing team to create promotional materials and events.
• Utilize digital marketing channels to enhance visibility and reach.

5. Financial Management

• Monitor and manage the financial performance of the leasing portfolio.
• Prepare and present regular reports on leasing activities, occupancy rates, and financial performance.
• Develop and manage the leasing budget.

6. Compliance and Documentation

• Ensure all leasing activities comply with relevant laws and regulations.
• Maintain accurate and up-to-date records of all lease agreements and related documents.
• Coordinate with legal advisors to review and update lease documentation as needed.

7. Market Analysis and Strategy

• Conduct regular market analysis to identify opportunities for growth and improvement.
• Develop strategic plans to enhance tenant mix and overall food court appeal.
• Monitor industry trends and adjust strategies accordingly.

Job Requirements:

• Bachelor degree in Business Administration, Marketing, Real Estate, or a related field.
• Proven experience in leasing and marketing, preferably in the retail or food court sector.
• Strong negotiation and interpersonal skills.
• Excellent communication and presentation abilities.
• Proficient in Microsoft Office Suite and SAP
• Knowledge of local real estate laws and regulations.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Familiarity with digital marketing tools and social media platforms.
• Strong organizational and time-management skills.

Responsibilities:

• Collaborate closely with stakeholders and analyse inputs from customer satisfaction survey results
• Identify improvement opportunities through process re-design, automation development or system improvements.
• Manage a team of Service Desk Agents and Team Leaders to ensure optimal performance
• Manage duty roaster
• Ensure documentation on access control procedures, work instructions and configurations are accurately maintained
• Review and manage IT Service Desk services Service Level Agreements
• Handle customer’s feedback and ensure prompt and effective resolution

Experience:

• Diploma or Degree in Computer Science / Information Technology
• Minimum 5 years of Service Desk relevant experience in operation management of contact center / service desk
• Minimum 3 years’ experience managing Service Desk agents
• Hands-on experience on End-user Computing, Active Directory, Office365
• Good interpersonal, communication and organization skills
• Analytical and problem-solving skills with the ability to work autonomously
• Preferably ITIL Certified with knowledge of ServiceNow

About

We are a growing retail and e-commerce business, our mission is to inspire creativity and mindfulness by offering a wide range of beautifully crafted crystals for displays, accessories, and DIY projects, empowering you to manifest your dreams.

This role involves working independently on tasks while also collaborating with other team members to manage and follow through on customer orders, both online and offline. You will play a crucial role in ensuring smooth operations in our growing e-commerce business.

Job Responsibilities

• Order Processing: Ensure that e-commerce and socials’ orders are fulfilled promptly to ensure timely delivery and customer satisfaction
• E-commerce Operation Support: Manage product uploads and photography for e-commerce platforms, ensuring accurate representation and quality imagery
• Fulfill Customer’s Orders & Customisation Request
• Customer Service: Assist with the retail floor on days when the shop is open. This involves sales floor upkeep, cashiering, etc.
• Packing: Packaging products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
• Inventory Management: Assist in unboxing of new stocks, engage in stock-take and tagging of the new product
• Daily Housekeeping Duties
• Other Ad-Hoc Duties as Assigned

Job Requirements

• High initiative and positive attitude, able to work independently and as a team.
• Simple computer knowledge (Instagram, MS Office, Google Softwares, Excel) is required
• Crystals knowledge not necessary but will be beneficial
• Training will be provided
• Must be able to work min 3 Saturdays (12-6pm) & most public holidays
• Able to commit a min of 10 shifts per month (min 4-hours shifts) with min 3 months commitment.

· Full /Permanent job open to Junior or Senior level

· 5 days/Office working hours

· Salary Range: $2,000 - $2,800 per month ++ (basic salary + monthly/quarterly bonus pay-out base on performance)

· Working location: Bukit Batok office

At iLaser Pte Ltd, you will work together with numerous customers from various industries and take on a great number of responsibilities from the start. You will be rapidly build up a wealth of experience by dealing with various customer requests. Furthermore, we will offer you career opportunities that suit your professional development path.

Responsibilities

• Install new products, and test them to ensure they are working correctly
• Educating the client on how to use and maintain their device
• Perform maintenance and provide customer support
• Diagnose problems and come up with solutions to repair them
• Order parts needed for repairs if needed
• Fill out detailed reports and keep records on services that have been performed
• Explain issues with equipment and repairs to customers
• Build and maintain relationships with customers

Requirements

• Min. Higher Nitec in engineering in any field, with or without work experience all welcome to apply
• Excellent communication, interpersonal and diagnostic skills
• Working knowledge of the equipment needed for the job
• Ability to work independently without much supervision
• Posse valid Class 3 driving licence is a MUST