Job Description

Description

The Product Manager will be responsible for providing strategic direction, product feature prioritization, product costing, while working closely with customers and sales specialist team for GTM initiatives to drive new sales.

Responsibilities

• The person must not only be knowledgeable of product development and management tools, but also able to put forth fresh perspectives and innovative strategies to drive product portfolios GTM.
• Responsible for IPLC, IEPL, Global VPN and Cable Landing Station services, product line strategies including go-to-market strategy, roadmap and executions.
• To manage and drive product lines budget/revenue target by close collaboration with sales and marketing on the GTM plan, customer acquisitions and pricing strategies.
• Manage financial targets for the product portfolio, including revenue, profit margins, and growth metrics. Develop and execute strategies to meet or exceed these financial goals
• Partner network sales specialist team to drive performance metrics for Enterprise Connectivity service line. Partner and collaborate with other division stakeholders Engineering team and Information Services to ensure smooth operations for connectivity.
• To have in depth understanding of competitive information, technology trend, develop insights and assess potential impacts to develop comprehensive business strategies for product, positioning, packaging and pricing.
• To collaborate with functional team (internal and external stakeholders) for the executions of product line roadmap, enhancement plan as well as product performance to meet customer requirements.
• Strong ability to build new product business case by analysing market requirements, technology trend, potential ROI and sales channel to secure resources, capex and opex for new product creation.
• To drive product related process efficiency and improvement to sales enablement with enhancing Customer Experience in mind.
• Planning and coordination of service migrations, supported by the Operations, Project Management, and Product Systems Platforms teams.
• Support initiatives to improve customer experience for users of our products and services

Qualifications

• Bachelor’s degree or Diploma in Computer Engineering/IT or related discipline
• At least 8 years of relevant working experience in the Telco, ICT arena - IT Network industry and involved in Pre-sales or Post-sales of medium to large/complex Infrastructure
• Familiar and conversant in Telco services – Domestic and Global – Submarine Cable Systems, MetroEthernet, MPLS, SD-WAN, NFV, Data Centre hosting,
• Network and SI solutioning preferred
• Ability to perform independently and interface with customers, partners and account team
• Good knowledge of consulting frameworks and methodologies
• Excellent presentation/communication skills (written and verbal)

Regional Product Manager

Job Summary

• Manage in Product Management to effectively ensure achievement of the Business Plan/Set Target objective in terms of sales, profitability, and sustainability.
• Adhere and set systems to ensure a professional approach to the entire business activities focusing on the Photo, Minilab & Media Product Genre.
• Responsible for managing and implementing sales & marketing activities through research, strategic planning, and implementation.

Key Accountabilities

• Conduct market research & customer visits and translate key competitor and core technology trends into sound business decisions.
• Conduct quantitative and qualitative data analysis using statistical tools.
• Understanding consumer needs and behavioral patterns to identify appropriate products/services for different segments.
• Define product strategy and conduct product training and demo for salescompanies.
• Manage product life cycle.
• Develop and adapt pricing strategy based on internal and external trends.
• Formulate appropriate Go-To-Market strategies and implement marketing activities.
• Work closely with the regional offices on Sell-in/Sell-out/Sell-Through region-wise/channel type to ensure healthy sales and inventory.
• Manage the monthly forecasting number.
• Formulate business planning and mid-term planning based on market analysis.

Job Requirements

• Degree in Business Administration.
• At least 3 years of product management experience in the Large Format Printing or Industrial Printing Market.
• Product Management experience.
• Ability to manage multiple initiatives, programs & engagements with regional sales companies simultaneously.
• Ability to manage multiple initiatives, programs & engagements with regional teams simultaneously.
• Ability to perform quantitative data analysis and appropriate data visualization using Excel & PowerPoint.
• Passion for innovating with strong written & verbal communication skills.

• MNC
• Permanent Position (Open to contract - candidates who prefer contractual position can apply)
• Up to S$5,000
• Good knowledge of the Timesoft payroll system will be an advantage
• Good knowledge of the Employment Act and legislation for employment practices

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as HR Specialist.

RESPONSIBILITIES:

• Process end-to-end payroll (with 2 payroll cycles a month)
• Submission of monthly CPF and refunds
• Submission of Government Paid Leave claims
• Processing medical/dental claims from employees
• Ensuring accuracy of bank details and timely submission of bank files
• Providing payroll GL to the finance team for reconciliation
• Pro-ration of salary for new hires and resignees
• Filing for resignees according to internal procedures
• Timely filing of IR21 clearance (for foreign resignees) and annual IR8A submission to IRAS and generate e-IR8A report to all employees
• Correspond with HR team to retrieve data and inputs necessary for relevant pay elements
• Support and implement improvements to system enhancement and payroll processes for better efficiency and compliance to statutory regulations
• Manage system set-up for payroll-related processes
• Maintain a secured archival of payroll files to support annual and ad-hoc audit exercises
• Provide support for internal & external audit on payroll matters
• Serves as an internal and external resource on payroll-related inquiries
• Attend to all employee inquiries such as Employee Benefits, Payroll, Leaves, Insurance (medical & WICA) related matters
• Assisting in WICA renewal
• Ensure upkeep of payroll documentation for proper storage and retrieval of records
• Other related duties that may be assigned from time to time

REQUIREMENTS:

• Diploma or Degree equivalent in Human Resources Management related discipline
• Minimum 5 years of relevant hands-on experience in payroll processing for the organization in a fast-paced environment
• Strong analytical skills and attention to details
• Hands-on individual with strong time management skills
• Good knowledge of the Timesoft payroll system will be an advantage
• Good knowledge of the Employment Act and legislation for employment practices

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours
• Employment Type: Permanent Position (Note: They are open to 1 year contract - candidates who prefer contractual position can apply)
• Salary: Up to S$5,000 (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Requirements:

• Nitec, Diploma or Degree in IT or Engineering related course
• Equipped with IT knowledge in hardware or software (e.g. desktop, server, and related software)
• Applicants with sales experience are preferred
• Sales and customer driven with strong selling, presentation and negotiation skill

Job Highlights

• Office Hours: Monday to Friday, 8:30 am to 6:00 pm
• Convenient Location: Walking distance to Kaki Bukit MRT
• Entry Level Applicants are welcome to apply
• Applicants with relevant experience may be considered for a Senior Sales Engineer / Assistant Sales Manager position
• Salary offer will depend on related work experience
• Sales commission and incentive are applicable

Job Description

• To prospect new customers and follow-up on sales enquiries to maximize sales opportunities
• To sell IT products and services
• (IT Hardware e.g. Laptop/Desktop/Server/Computer Accessories, IT Software e.g. Microsoft/Adobe/Autodesk, IT training courses)
• To do cold calling with a given database / B2B Sales
• Use of MYOB, CRM, and HubSpot
• To perform daily calls to prospective customers
• To achieve Sales Target
• Coordinate with marketing department on leads and opportunities
• Coordinate with purchasing department on sales orders
• To attend training on the latest IT hardware and software updates

Job Overview

We are looking for Junior Product Manager to help support and build our growing product offerings. You will manage the delivery of new product features and enhancement to our payment data APIs, with the focus on optimizing processes and bringing customer delight.

As Junior Product Manager, you will be given plenty of both guidance and growth opportunities to develop as a product professional. The ideal candidate should be analytical while still open-minded to creative solutions, and independent/self-driven while also being open the feedback and collaboration.

Job Scope

• Lead and deliver projects, work closely with various internal and external stakeholders to establish project plans, risk management plans, project milestones and deliverables.
• Define project resources, performance reviews and post implementation evaluations
• Manage the integration of various components of the project for delivery of product features
• Work cohesively with team members to ensure that all tasks and deliverables are completed according to schedule.

Experience Requirements

• Possess minimum 3 years of working experience in delivering agile projects (planning, execution and team management) in the context of Software Development
• Experience with practically minded Agile software development and software engineering best practices
• Experience with working in FinTech industry an advantage
• Excellent knowledge of Scrum techniques and artefacts (such as definition of done, user stories, automated testing, backlog refinement)
• Proficient in using a variety of agile delivery tools e.g. JIRA, Confluence.
• Outstanding written and verbal communication skills, organizational and leadership talents, communication skills, systems thinking, and customer focus

All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

We are seeking a dedicated and experienced Permanent Night Shift Cleaning Services Officer to join our team. The successful candidate will be responsible for overseeing and managing the cleaning operations during the night shift, ensuring that all areas are maintained to a high standard of cleanliness and hygiene. This position requires strong leadership skills, attention to detail, and the ability to work independently.

Responsibilities:

1. Supervise and coordinate cleaning staff during the night shift to ensure all tasks are completed efficiently and according to schedule.
2. Inspect designated areas to ensure cleanliness meets company standards and regulations.
3. Train new cleaning staff on cleaning procedures, safety protocols, and proper use of equipment and materials.
4. Monitor inventory of cleaning supplies and equipment, and place orders as needed to ensure adequate stock levels.
5. Conduct performance evaluations of cleaning staff and provide feedback and coaching to improve performance.
6. Handle any issues or complaints from clients or staff members in a professional and timely manner.
7. Implement and enforce safety policies and procedures to maintain a safe working environment for all staff.
8. Maintain accurate records of cleaning activities, including attendance, work orders, and cleaning schedules.
9. Collaborate with other department supervisors and management to ensure smooth operations and effective communication.
10. Stay updated on industry trends and best practices in cleaning and sanitation techniques.

Requirements:

1. Previous experience in a supervisory role in the cleaning industry is preferred.
2. Strong leadership and organizational skills, with the ability to multitask and prioritize tasks effectively.
3. Excellent communication skills, both verbal and written.
4. Knowledge of cleaning techniques, equipment, and chemicals.
5. Ability to work independently with minimal supervision.
6. Flexibility to work night shifts, weekends, and holidays as needed.
7. High school diploma or equivalent qualification; additional certification in cleaning or facilities management is a plus.

Job Scope:

• Develop, formulate new products (TCM / Health Supplement) to meet market needs from formulation to product contents and registrations .
• Responsible for contents generation on marketing collaterals product packaging and ecommerce website, social media)
• Conducts in-house and outstation product trainings to employees and customers
• Replying of product inquiries of users and customers through calls, mails or in person.
• Conducts Market Research for new products, source for raw materials etc.
• Developing training modules and presentation materials

Requirements:

• Bachelor Degree in Nutrition or Traditional Chinese Medicinal Studies (Herbs / Doctor)
• At least 3 years of relevant experience in training and health supplement or food industry
• Independent worker and team player
• Good communication, interpersonal and presentation skills
• Well-versed in Microsoft Powerpoint presentation / words / excel
• Strong in Language
• Able to communicate with Chinese speaking business assosciates
• Interest in Health Supplements and TCM

• Responsible to develop new business in your relevant territory, reach out to prospects and generate leads
• Developing and executing business development plans to meet or exceed the company’s sales objectives
• Provide excellence in customer relationship management
• Conduct presentations and product / tools demonstrations to hair salons
• Actively manage interactions with current and prospective customers
• Participating in sales team meetings and suggesting suitable options for achieving targets
• Working closely with the internal team to maximise existing opportunities
• To conduct training for individual salons
• Design and implementation of in-house training and coaching sessions
• Assist in the organisation and launching of new hair tool product

Requirements:

• Minimum 3-5 years relevant experience in sales or business development, preferably in haircare industry
• 2 years of training experience in the industry will have added advantage
• Minimum O level / Diploma Holder
• Excellent communication and negotiation skills is a must
• Good interpersonal, communication skills and pleasant personality
• Results-driven and proactive self-starter with strong analytical skills

Other Information:

• Basic + Transport Allowance + Mobile Allowance + Commission
• 5 days’ work week (9.00am to 6.00pm)
• Office directly connected to Paya Lebar MRT (Paya Lebar Square Office Tower)

We are representing our MNC client who produces Manufacturing Equipment. This is a 1 year contract.

Responsibilities

• Ensure a seamless management of the product-related technical changes request, includes participation in Sustaining Projects to product end of life within the organization.
• Drive the product-related technical change management in the series phase and its implementation in SAP/Teamcenter.
• Formulate the phase in/phase out strategy to ensure material availability to avoid any business risk.
• Provide global support with active participation and ECR implementation at oversea sites, where applicable
• Manage the strategic deployment of the technical change management processes.
• Verification of ECP by working with R&D, Project, Production and Sourcing department.

Requirements

• Min Diploma in Supply Chain, Engineering or equivalent
• Min 3 years of working experience in Supply Chain/Sourcing function in a Manufacturing environment
• Able to work and communicate with global colleagues and suppliers

EA License No: 12C6254

EA Personnel Registration No: R1988167

(a) Information and Communications Technology (ICT) & AV support for school events

(b) Assist Authority’s staff in the setup of AV equipment

(c) ICT/AV Planning and Procurement

(d) Managing ICT & AV Resources

(e) Media Post Production

(f) Other Tasks

Requirements:

• Singaporeans only
• Professional certification/ qualification in AV-related field
• Working experience in handling audio and visual equipment for events

Company Location: Yishun

Job Description

· Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.

· Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical

· Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.

· Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company policies, processes and legal requirements.

· Ensure close follow-up of outstanding orders and issue with proactive communication to customers.

· Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.

· Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary

· Provide support in business projects related to process improvement, customer experience, etc.

· Performing on miscellaneous duties and projects as assigned.

· Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within company to achieve goals as needed.

Qualifications

· Bachelor Degree, in Business Management, Supply Chain Management or equivalent

· Minimum 3 years of relevant work experience in customer service operations, order processing, handle Singapore market and preferable in the same industry.

· Excellent communication skills, both written and verbal in English. Required Thai language expertise: Able to read, write and converse in Thai.

· Proficiency in MS Office -- Word, Excel, PowerPoint

· Knowledge in SAP or similar ERP system is preferred but not mandatory

· The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks

You will review business processes and policies, as well as engage internal and external users to define business requirements for process improvement and product development. You will work closely with different product and teams to develop various systems and support the onboarding of users.

JOB:-

. Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver operational outcomes effectively
• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to business operations to identify areas for improvement and optimisation
• Develop a deep understanding of operational workflows and procedures and maintain up-to-date documentation of policies and processes
• Partner business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant teams
• Support business transition and help drive change through actively engaging key stakeholders and end users
• Own and maintain overview of business operations health’ and support operational decision-making through business analytics by:
- Establishing standards and metrics to measure impact, progress and performance of operational initiatives
- Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards operational goals
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Requirements:-

• Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in a business operations or process improvement capacity
• Good understanding of user-centric principles and/or service design
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
• Strong analytical skills

Position Overview:

Support key strategic initiatives and projects to drive the development of own products at strategic level, including generating key market and competitive insights, commercial performance reviews and product portfolio development work.

Main Functions & Responsibilities:

• Sourcing and development of new products with implementation of product strategies, including pricing, positioning, and target market identification, tailored to each brand.
• Managing relationships with suppliers, participating in contract negotiations, and ensuring timely delivery of high-quality products
• Ensure product testing and quality control processes are maintain at regulatory GMP standard
• Collaborate with marketing and sales teams to assist in the creation of promotional materials, ensuring successful product launches
• Work closely with Sales and marketing for below-the-line planning and execution
• Analyse both Sell-in and Sell-through sales and ROI
• Involve in inventory forecasting and ordering
• Close cooperation with the Warehouse team on the arrival of goods to ensure efficient space management
• Responsible for monitoring and collating competitive activities, analysis and interpretation of market information

Requirements:

• Degree/Diploma in Marketing, Business or related field preferred
• 1-2 years of experience in product management in FMCG
• Entry level candidates without working experience may also apply
• Highly self-motivated, analytic and strategic personnel
• Dynamic team player with creative flair and leadership qualities
• Good initiator with strong multi-task and time management skills
• Possess effective communication and good interpersonal skills

Talent Recruitment & Development Specialist - 1 year contract

(Renewable/Convertible Contract)

Working Location: United Square

Working Hours: Mon - Fri, 9 am - 6:30 pm

Responsibilities

• Screen and shortlist promising candidates through various recruitment channels actively
• Maintain recruitment pipelines through relevant stakeholders
• Plan, coordinate and conduct sales training for new hires monthly for compliance and product related content
• Participate in regular coaching of existing sales colleagues to improve sales performance
• Preparation of monthly recruitment reports and other ad-hoc related reports
• Manage and review all related learning materials, ensuring relevance and proper documentation
• Support and initiate staff recognition events

Requirements

• Diploma/Degree
• 2 years of HR experience in Talent Acquisition & Learning and Development in banking / service-related industry

Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

JOB DESCIPTION:

1. to perform operations diagnostic of all types of pumps and leak detection systems

2. to repair all types of pumps and leak detection systems

3. to conduct run-in test of pumps to ensure performance stability

4. to explore and implement continuous improvement plans to enhance service quality and improve productivity

5. to service and repair chiller systems

Requirements:

1. understanding of Vacuum technology and/or chiller ad refrigeration system

2. experience in servicing / repairing vacuum pumps, scroll pumps, chillers etc

3. willingness to acquire new knowledge

4. good working attitude

5. independent and responsible

We’re looking for a Training Specialist to join our growing CDD Business Training team in Singapore. Your mission will be to support the learning and development of the Due Diligence teams’ operational agents. The main tasks will include ensuring smooth onboarding journey, improving the existing learning programs and content, and creating new learning opportunities based on the objectives of the Due Diligence teams.

The Purpose of the CDD Business Training team in Wise:

The team's main purpose is to solve the operational capacity and knowledge challenges of the respective Due Diligence internal and external teams by supporting their training and development needs. The team is responsible for creating and maintaining the training program for agents taking into consideration their maturity, different regional and outsourced teams' needs.
Also, our CDD Business Training team maintains the respective Confluence pages, ensures logistics are in place for successful delivery of trainings, creates new learning opportunities based on the objectives of the Due Diligence teams, and supports them with regards to knowledge needs and operational questions.

The role as a training specialist gives you the opportunity to:

• Act as a trainer, mentor and guide to agents in multiple locations around the world.
• Create training content for agents.
• Ensure that training materials remain up to date, and all new procedures are added to the team’s Confluence pages.
• Plan and keep track of training and mentoring schedules for agents.
• Facilitate CDD Business onboarding training and refresher sessions to groups of agents.
• Assess information absorption by agents and identify gaps in their knowledge.
• Proactively create new learning opportunities based on the objectives of the Due Diligence teams.
• Work with the Training Team Lead and other stakeholders to ensure the most efficient delivery of training, as well as with:
  • OPS leadership - to understand training needs
  • QA team - to understand pain-points of operational agents
  • KM - to develop user friendly knowledge base / Confluence pages
  • Product - to participate in the improvement projects (tooling, process, etc.)
  • Compliance - to be aware of any regulatory changes
  • Recruitment - to ensure the hiring process is aligned with the role's requirements

About you:

• You possess excellent verbal and written English skills.
• You are punctual, independent, proactive and willing to get things done.
• You operate according to the company values.
• You have a proven track record of taking ownership and responsibilities as well as being a great team-player.
• You are comfortable handling and organising routine schedules, but you can also be flexible with priorities.
• You are self-driven, an excellent cross-team communicator, and possess excellent organisational skills.
• You are flexible to travel to other countries when in-person training is needed for internal and outsourced teams.
• You have the ability to teach others how to acquire the required knowledge by themselves using existing knowledge-based solutions and resources.
• Your presentation skills are exceptional, allowing you to clearly convey information and ideas through various media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• You have a thorough knowledge of the processes and systems applicable to former KYC/CDD/EDD (now DD and Surveillance).

Nice to have:

• Proven track record of creation of any Wiki pages or LMS (Lessonly, Absorb, etc.), showing excellent written communication and presentation skills.
• Knowledge about different learning methodologies and ability to identify, plan for, and apply various strategies and techniques to achieve learning objectives, keeping the training inclusive, and considering the audience, topic, and circumstances.
• Ability to apply different facilitation skills according to the audience and how things evolve during the training session.
• Formal training experience.

Hiring process:

• Application review: CV and Cover Letter with responses to questions included
• Home task: Prepare a 5-10 mins maximum slide deck presentation for DD agents
• Final interview with the team (60 mins), including 5-10 mins maximum slide deck presentation

What do we offer:

• Starting salary: Singapore - 4900 SGD monthly
• Company Restricted Stock Units
• Numerous great benefits in our Singapore office

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply by submitting your CV and Cover Letter.

In your cover letter, please answer the following question:

• Please showcase your relevant skills, experience, and achievements in training projects, and creating impactful learning materials.

We’re people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

Role Objective:

The Product Specialist supports the Product Operations team in driving specialized product expertise for strategic product(s) in our JLL/T Core Product organization. You will be responsible for providing product subject matter expertise, technology operations guidance, and business-facing support of a strategic product within Core, which encompasses JLL’s entire $18B business. The Product Specialist works in a strategic product to standardize quality of care, knowledge management, subject matter expertise, and bridging the user-facing experience across JLL/T stakeholders.

WHAT THIS ROLE INVOLVES

As a Product Specialist, you will be responsible for:

· Actively resolves an assigned queue of user-facing support cases/chats/phone calls of supported product(s); additionally, manages all back-end hand-offs and provides one seamless message/resolution touchpoint to the end-user

· Provides training on product features as requested by end-users

· Maintains in-depth expertise of supported product, including core functionality/basic non-dev system admin functions of product, an understanding of product roadmap, delivery, and release cycles, UAT testing protocols (product dependent), outage and communication protocols, engineering and change management touchpoints/hand-offs, and case queue workflows

· Influences updates to business application best practices to enable continuous improvement, user experience consistency, and efficiency/accuracy in capturing relevant business data of supported business line(s)/function(s)

· Continuously builds and maintains in-depth knowledge of how business functions, processes, system integrations, and workflows align to the use of supported Core Products

· Responsible for turning processes into action, accelerates hand-offs between product stakeholders to resolve issues

· Translates business requirements/feedback through the enhancement/defect process for technical team members informing the product delivery process, as required

· Shepherds escalation protocols in back end, while maintaining a seamless experience for the end-user

· Responsible for providing input and insight into internal training materials and user guides to ensure a consistent experience for end users

· Documents case resolution and leverages existing documentation to ensure a consistent experience for end users

· Intermediate knowledge of custom report development for ad hoc requests, auditing, and verification of data

· Works with other product specialists to actively improve messaging consistency and efficiency of issue resolution

· Completes any and all other duties and tasks assigned

Soft Skills

· Commitment to Excellence in customer service [documented example and letter of recommendation required]; going the extra mile is standard

· Excellent interpersonal, communication, problem-solving, and organizational skills.

· Driven by sense of urgency, evidenced by swift response times to issues raised through resolution

· Ability to work independently, unsupervised, and as a team player

QUALIFICATIONS

· Intermediate to advanced knowledge of Microsoft Office suite (Word, Excel, Outlook, Visio)

· Basic knowledge in SQL/SOQL for querying large datasets; or willingness to learn

· Willingness and ability to learn new or tangential technology products to supported product(s) (i.e. Tableau CRM)

· Knowledge of Azure devOps, ServiceNow, and Salesforce is preferred

· Certification as a product admin is preferred where applicable

Education

· Undergraduate degree in a business or technology related field (i.e. Finance, Real Estate, Application Support, Data)

The job involves emailing /calling to set up online meetings with prospective customers for automotive products such as batteries and tyres.

Company Overview:

Amber & Green are one of Singapore’s leading suppliers of portable exhibition booths and display systems and we are expanding our team in Singapore to provide vital support to our Clients and Sales Team

Position Overview:

As Operations Specialist, you will play a crucial role in ensuring that clients’ orders are delivered on time, either to their offices or set-up on site at their Exhibition. You will be responsible for co-ordinating logistics and providing the highest level of customer service to our clients.

Key Responsibilities

Your role will include but not limited to:

• Working with our Sales Team, suppliers and courier companies to confirm when orders are arriving
• Setting up the systems for pre-delivery checking
• Arranging delivery dates / times with clients
• Delivery of order to clients with set-up if required
• Arranging access to Exhibition venues for set-up
• Provide Project Management Support to the Sales Team for larger events

Summary of Role Requirements:

• This is a full-time position, Monday – Friday, 9am – 5.30pm with some evenings and weekends occasionally required
• No previous experience in the Exhibitions / Events Industry is required
• Right to work in Singapore is required.
• You must have a full driving license, able to drive a manual gearbox.
• Expected Start Date: 1st March 2024
• Expected Salary $3000 per month + CPF

InfoHost Pte Ltd is a company that aims to be a one-stop shop for information products and library technologies. Our ability to provide a full spectrum of related products and services with localized support, establishes us as a key information industry partner.

As part of our growing company, we are seeking for a dedicated, hardworking, and passionate about customer service to join us for the following job opening:

Responsibilities:

· Deliver virtual or onsite product training sessions to customers

· Consult with customers on best practices for their organization’s usage of the product

· Responsible for performing customer needs and solution finding sessions

· Identify needs for additional features and training that enhance customer success and retention

· Speak with power users in the organization and identify opportunities for expansion of account usage

· Provide customer feedback and/or requirements to the Sales team

· Stay up-to-date and be a subject matter expert on all new product features rollouts

· Attend all sessions organized for products purposes

· Participate in training/mentoring new team members

· Familiarity with SaaS product and ability to employ strategies in online environments

· Perform additional duties as assigned

Requirements:

· Minimum a Diploma Holder.

· Must be IT savvy and familiar with SaaS products.

· Good analytics and problem solving skills.

· Good interpersonal and communication skills.

· With a minimum of 4 years working experience in Customer Support role preferred.

· Must be able to converse and write well and clearly in English language. Able to speak in Mandarin will be an added advantage.

· Candidates who are able to start immediately will be given preference.

Interested candidates are encouraged to write in to [email protected] along with:

· A detailed resume

· Expected salary

· Recent photograph

· Contact number

· Notice/availability period

We are looking for dynamic and talented candidate to join us as Wealth Advisory Specialist (WAS). This is a permanent role with a basic salary, attractive sales incentives and staff benefits (annual leave, medical leave, medical reimbursements). As a WAS, you help to plan, manage and work with clients to provide tailor-made wealth solutions specific to their needs and work to ensure that our clients fulfil their financial goals and dreams through our wide-ranging products and services.

Responsibilities:

• Develop new client relationships and maintain relationships with existing clients.
• Develop financial plan to provide financial advice, supporting clients in achieving financial needs and financial independence.
• Compare among our range of products to back our recommendations with the best financial solutions.
• Provide our best recommendations to client to facilitate them meeting their financial objectives and needs.

Benefits:

• Permanent role with basic salary and performance-based incentives such as commission, allowance, and overseas trips;
• Continuous professional development through a comprehensive training and development program.
• Candidates with outstanding performance may be assigned supervisory role.
• Opportunities to learn and advise on a wide range of financial instruments from various providers.

Requirements:

• Excellent people management skills with strong interpersonal and communication ability to deal with people of all levels in complex and challenging situations.
• Self motivator and thrive in a dynamic and collaborative environment.
• Degree or Diploma Holder with 5 years of relevant sales experience.
• M5, M5A, M8, M8A, M9, M9A HI, Comm GI & PGI Certification.

We are seeking a passionate and experienced Senior Regional Product Manager to lead the growth and adoption of our Hand Labeller solutions in the Middle East, Africa, and Asia (MEA) region. You will be responsible for defining the product strategy, roadmap, and go-to-market plan for this region and driving its successful execution. You will work closely with cross-functional teams across subsidiaries, the head office in Japan, and external partners to ensure the product meets the needs of our diverse customer base and delivers exceptional value.

Responsibilities:

• Define and execute the product strategy for the Hand Labeller business in the MEA region, considering the needs of both local and global markets.
• Conduct market research, identify opportunities, and develop a regional go-to-market plan aligned with global strategies.
• Manage the product roadmap and prioritize features based on market needs, business objectives, and feedback from subsidiaries and headquarters.
• Collaborate with Japan and regional product teams to ensure the product meets the specific requirements of the MEA market.
• Build and manage relationships with key partners and distributors in the region, cultivating strong connections across subsidiaries and the head office.
• Develop and deliver product training and support programs for partners and customers.
• Monitor market trends, analyze competitor offerings, and stay ahead of the curve by leveraging insights from various stakeholders.
• Track key performance indicators (KPIs) and report on product performance to regional and global leadership.

Qualifications:

• Min. 8 years of experience in product management, preferably in the Auto-Identification or related industry.
• Proven track record of successfully launching and growing products in international markets.
• Deep understanding of the Hand Labeller business and its applications in various industries.
• Experience working in a fast-paced, entrepreneurial environment with diverse stakeholders.
• Excellent communication, presentation, and interpersonal skills.
• Ability to build strong relationships with internal and external partners.
• Proficient in English; fluency in Japanese is a strong plus for effective communication with the head office and collaborating across subsidiaries.

Role Objective:

As a Product Specialist, you will be responsible for providing specialized product expertise and high levels of customer service to our business users for our strategic products. You will be a subject matter expert on these products and will work with customers to answer their questions and resolve their issues. You will also work closely with product, engineering & QC team to ensure that our products are meeting the fulfilling business needs. In this role, you will report to the Operations and Training Lead for Leasing products APAC.

WHAT THIS ROLE INVOLVES

As a Product Specialist, you will be responsible for:

• Providing high levels of support to all end users daily by being the first point of contact for all product related support requests, queries, and bugs. Respond promptly to user emails with detailed information/ solution and ensure that all issues are properly resolved. If an issue cannot be resolved immediately, provide timely updates to users and stakeholders. This involves providing high level of support to clients for client facing related products.
• Perform user acceptance testing (UAT), regression testing and postproduction testing ensuring system is stable, and all existing functionalities are working as expected. Work closely with engineering and product to resolve bugs found as part of this process.
• As product subject matter experts, build up product knowledge across entire leasing tech stack. Continuously build and maintain in-depth knowledge of how business functions, processes, system integrations, and workflows align to the use of supported leasing tech stack.
• Provide exceptionally user/ client service by building and maintaining user/ customer relationship and resolving queries at the earliest.
• As feature release are typically deployed over the weekend, product specialists are required to be available on selected weekends (on a rotationally basis) for activities such as regression testing or post-production testing, etc.
• Actively work towards increasing usage and adoption by fully supporting the regional training series. Areas of expected contribution are in administering the training program, developing training curriculum and content that’s relevant, delivering training, and ensuring all user queries are addressed either via the support channel or by running virtual drop-in sessions.
• Digital adoption platforms (DAP) support adoption of tools and technologies providing a more personalised learning experience. In addition, provides valuable insights into how users are using a tool. Product specialists are required to own and build content in DAP in an effort to increase adoption while continuously monitoring and identifying areas where users struggle and make adjustments accordingly.
• Support technology operational functions for leasing business not limited to onboarding users, administering application access/ termination, providing data dumps/ analysis in support the business etc.
• Ability to work collaboratively and supportively with other product specialist is essential for success in this role. This includes teams in product, engineering, design, quality etc. This extends to covering off each other when team members are on planned leave or out on medical. Working together to deliver the best possible outcomes for our business and users.
• As the commercial real estate market becomes increasingly competitive, JLL is constantly looking for new ways to differentiate itself and win more deals. As part of this effort, we are investing in prop tech tools to help our brokers close more business. Product specialists play a key role in this effort by supporting brokers in using these tools effectively.
• In supporting JLL’s on-going efforts in prop tech, product specialists are expected to take on and own few special projects (as and when the need arises).
• More actively execute feedback surveys, primarily as part of our regional training series. This will help us ensure that the content we deliver is relevant to our users and provides data points to improve the program.
• Completes any/all other duties and tasks as assigned by the Operations & Training Lead and General Manager APAC Leasing Tech.

SOFT SKILLS

• Commitment to excellence in customer service; going the extra mile is standard.
• Excellent interpersonal, communication, problem-solving, and organizational skills.
• Driven by sense of urgency, evidenced by swift response times to issues raised through resolution.
• Ability to work independently, unsupervised, and as a team player.
• High levels of initiative and willingness to take on experimental new technology (and projects).
• Eagerness to expand product knowledge becoming a subject matter expert across leasing tech products.

QUALIFICATIONS

• Intermediate to advanced knowledge of Microsoft Office suite (Word, Excel, Outlook, Visio).
• Basic knowledge in SQL for querying large datasets; or willingness to learn.
• Willingness and ability to learn new or tangential technology products to supported product(s) .
• Knowledge of Azure DevOps, ServiceNow, and Salesforce is preferred.
• Certification as a product admin is preferred where applicable.

EDUCATION

• Undergraduate degree in a business or technology related field (i.e. Finance, Real Estate, Application Support, Data)

Job Description:

The Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and desktop support.

Technical Competency:

• Technical scope (Back-end) with strong system/desktop setup and debugging.
• Must have implementation skillset in AD, Hybrid AD, M365, Intune with NAC.
• Have managed 50 desktop environment before.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

We are a locally based company with customers and products mainly in the Healthcare and Hospitality industry. Our focus had always been geared towards the creating of solutions through innovative use of technology. We are therefore recruiting candidates in our expansion.

Job Description

The primary responsibility of the Application Support Specialist will be to provide functional and technical support for the company’s products, directly to our customer base. This is a full-time position based in Singapore; this is a technical role, supporting mainly Windows and Linux based client applications.

The successful individual will be able to find solutions to complex problems whilst holding to the highest level with regards to quality and technical expertise. Working as part of a global support team, the ability to build productive working relationships with customers and colleagues will make you successful in this role.

· Respond promptly to support requests and inquiries from clients.

· Actively monitor and respond to alerts to company’s systems and infrastructure supported

· Support customers and resolve issues related to inhouse developed applications such as Digital Signages, Facility Booking systems, Interactive kiosks, Smart Room Automation, electronic Meal Ordering systems.

· Work directly with new customers to coordinate the deployment and configuration of the company’s products.

· Manage distribution and installation of software enhancements and upgrades.

· Work with our infrastructure team to test and complete various server and network upgrade projects.

· IT related Configuring and troubleshooting

Job Requirements

The successful candidate will have a formal technology certification or several years practical working experience in IT support. You will be able to manage and prioritise, at times, a high number of requests and will have demonstrated the ability to maintain high levels of productivity with minimal supervision.

· Respond promptly to client needs and solicit feedback to improve service,

· Take pride in resolving customer issues – using strong analytical skills to correctly identify the root cause, working on or actively contributing to the resolution and ensuring its successful rollout

· Perform well and be comfortable in high-pressure or time critical situations, whilst always maintaining a high level of accuracy and attention to detail

· Be willing to assume responsibility and make timely decisions, including to escalate when appropriate

· Have effective verbal and written communication skills

· Have experience supporting Linux based server applications, using Linux command line tools such as grep, sed and awk

· Be able to perform basic network troubleshooting and configuration tasks using tools such as telnet, ssh, tcpdump and ncat

Desirable

· Knowledge of or experience with message middleware packages

· Experience with or knowledge of cloud-based technologies such as AWS, Azure

· Knowledge of relational database systems and knowledge of SQL queries

Job Highlights

Flexible and self-organised working environment

Make real-life impact and contribution through innovations

Continuous training for all employees

Interested candidates are invited to submit their resumes and expected salary. (In keeping with PDPC’s guidelines, please do not include NRIC No in your resume. We reserve the right not to process any applications that do not adhere to these guidelines.)

We regret that only shortlisted candidates will be notified.