Sales Admin

• Prepare quotations, stock status and follow ups
• Assist in documentations and filing
• Coordinate with Operations Division on order status
• Update customers on order fulfilment and delivery
• Verify customers’ billing names
• Verify Payments Received

Sales Support

• Provide customer service
• Make arrangement for showroom visits and product training
• Perform showroom duties and assist in slab markings
• Prepare and replenish collateral like samples and catalogues
• Handle ad hoc duties assigned

Job Description & Requirements

ShopGifts is one of the best corporate gifts suppliers in Singapore, offering a wide range of exciting products.

In ShopGifts, we help companies/individuals find the perfect gift effortlessly. Our clients are mostly B2B and we're able to share unique/popular gifts based on client's request/requirement. You can view more info on www.shopgifts.sg

For this role, we're looking for a driven Sales Support Executive, whom has the passion to serve and comfortable working in a fast-paced environment.

Please check our available positions:

Sales Support Executive

Job Description

• Reply sales inquiries & process orders. (there's no need to source for sales.)
• Build rapport and establish long-term relationships with customers on the accounts that were assigned.
• To handle telephone calls, emails, supports visitors,schedules meetings
• Provide product information and pricing to customers, and answer their questions and concerns.
• Understand customer needs and recommend appropriate products or services to meet their requirements.
• Close sales and follow up with customers to ensure satisfaction and resolve any issues.
• Achieve and exceed monthly sales targets.
• Collaborate with team members and other departments to ensure customer satisfaction and optimize sales performance.
• Coordinating with vendors and suppliers to ensure timely delivery of products.
• Continuously update knowledge of products, services, and industry trends to improve sales performance.
• Processing and fulfilling orders accurately and timely according to established policies and procedures.
• Follow up with client & suppliers on payments & invoices.
• Perform any ad-hoc duties when required

Job Requirements:

• Bilingual in English and Mandarin
• Proficient in both written and spoken English.
• Capable of effective communication with counterparts in Southeast Asia.
• Comfortable with client-facing activities such as in-person meetings, phone calls, and emails.
• Able to thrive in a lively and fun team setting.
• Able to work efficiently/independently and deliver quality results under pressure and in a fast-paced environment.

Responsibilites:

Attend to customers’ repair & maintenance requirement including but not limited to body repair, electrical, mechanical repairs, paint works,..etc

Provide quotation & issue job order to workshop repair team.

Coordinate repair job, parts availability, parts ordering

Liaise with other departments in ensuring that customers' needs are met (On time delivery, customer treatment, quality of repair, reasonable cost etc)

Enhance customers satisfaction by ensuring the vehicle is repaired according to customers requirement.

Generate invoice, arrange customers vehicle collections, payment collections.

Assist in accident reporting when required, handle surveys.

Handle customer feedback

Requirements:

At least 2 years of related working experience in Workshop Service Centres

Experience in handling customers in repair workshops

Good communication & customers service skills

Ability to bring in business & keep customers happy

Strong technical knowledge in commercial vehicle, (Bus/trucks)

Min ITE/ Diploma in automotive or mechanical engineering is advantage

Ability to work under pressure and tight deadlines

Posses VALID Class 3 driving license (advantage)Workshop Service Advisor (Bus/truck/Automotive)

Roles and Responsibilities

Candidates are expected to: -

• Assist in planning critical path schedules and phasing to facilitate ongoing workshop activities
• Prepare and/or verify in-house and MOM test and calibration certificate
• Source for suppliers and assist in preparing quotation(s) (including Professional Engineer services)
• Assist in updating planned equipment maintenance program
• Communicate with clients and external professional engineers to understand requirements and constraints
• Prepare, record and file all relevant technical documents and certificates
• Key in technical requirements for certificates to be issued to clients
• Maintain accurate records of all in-house testing activities
• Perform any other technical-related assignments as assigned

Skills and Qualifications

A successful candidate will possess:-

• A Diploma in Engineering-related fields (e.g. Mechanical, Electrical, Marine Engineering, Maritime and Offshore Technology)
• Dynamic, self-motivated with good interpersonal skills
• Good technical knowledge in the marine industry
• Able to build and maintain good rapport with internal and external stakeholders
• High degree of flexibility and initiative to take on new challenges as the role develops

Working Hours

• Mon to Fri: 8am to 5:15pm
• Alternate Sat: 8am to 12pm (work-from-home arrangement)

Job Description

• Provide Technical Support for our product and services
• Resolve All technical Issues for our customer
• Installation of power train, electrical and electronic components in bus assembly line
• Use diagnostic tools to trouble shoot technical issues
• To conduct pre-delivery inspections, conduct training to drivers
• To investigate quality issues and prepare technical report and solve any technical issues with the suppliers when arises.
• To conduct technical meeting, close off technical issues, implement solutions to improve product design and process.
• To oversees warranty claims process, and submit claims to suppliers.
• Involve in Prototyping
• To conduct Quality control check and end of line testing in production line to raise quality control standards

Requirements

• ITE(Nitec/ Higher for Mechanical / Electrical / Electronic Engineering or its equivalent
• Experience in automotive industry or commercial vehicles will have an added advantage
• Knowledge of troubleshooting vehicles defects and/or usage of diagnostic tools
• Possess strong analytical skills with good attitude and self motivated
• Strong team player with good interpersonal and communication skills
• Proficient in MS excel, ppt, word

Roles and Responsibilities

Candidates are expected to: -

• Source for suppliers and assist in preparing quotation(s) to support operations
• Assist with verification of worker overtime hours
• Assist with security clearance for entry to restricted areas
• Answer phone calls, create spreadsheets and file documents where necessary
• Handle general administrative and clerical duties
• Assist with ad-hoc administrative or event-related duties if required

Requirements

A successful candidate will possess: -

• A minimum GCE N Level qualification
• Ability to work independently with minimum supervision
• Resourcefulness to find solution(s) to operational issues
• Immediate availability

Working Hours:

• Mon to Fri: 8am to 5:15pm
• Alternate Sat: 8am to 12pm (work-from-home arrangement)

Responsibilities

• Answer and direct phone calls
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
• CANDIDATE SHOULD POSSES THE BELOW QUALITIES AND ABILITY
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers and fax machines
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• High School degree; additional qualification as an Administrative assistant or Secretary will be a plus

Job Summary:

We are seeking an organized and detail-oriented Administrative Support Specialist to join our team. The Administrative Support Specialist will play a crucial role in ensuring the efficient operation of our office by providing administrative support, managing various tasks, and assisting with bookkeeping and payroll duties. The ideal candidate is a proactive problem solver with excellent organizational and communication skills.

We are a company committed to the growth and development of our employees, offering mentorship and support to equip our staff with the skills and knowledge for career progression.

Key Responsibilities:

Administrative Support:

• Provide general administrative support such as handling phone calls, emails, and office correspondence.
• Maintain and organize office files, documents, and records.
• Other ad hoc admin duties.

Bookkeeping and Payroll:

• Assist with bookkeeping tasks, including data entry, expense tracking, and invoice processing.
• Collaborate with the finance team to ensure accurate and timely payroll processing.
• Prepare GST and financial reports as needed.

Operations Assistance:

• Assist in coordinating office operations, including ordering supplies and maintaining office equipment.
• Support the onboarding process for new employees by providing administrative and logistical assistance.
• Assist in daily office and company operations needs.
  

Client and Vendor Communication:

• Interact with clients, vendors, and partners professionally and promptly.
• Handle inquiries and resolve issues or redirect them to the appropriate team members.
  

Qualifications:

• Proven experience in an administrative support role.
• Strong proficiency in office software and bookkeeping software would be advantage.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational abilities.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Able to work independently without supervision.
• Basic knowledge of bookkeeping and payroll processes is a plus.
• High density personality.

Additional Information:

• This position may require occasional overtime or flexibility in working hours.
• Training will be provided on company-specific software and processes.
• Will be moving office to Wcega Plaza, Bukit Batok in June 2024

Job Description

· Generate Sales Order, Purchase Order & Purchase Requisition for Project

· Manage collection for purchased items or ordered services

· Notification to company insurance agent for coverage of any awarded jobs

· Update Procurement and Sales Support Status report for Cryogenic Services

· Manage consumables inventories for Project team

· Filling and documentation according to ISO standard

· Assist Project team in filing of project reports

· Internal Auditor for Cryogenic’s ISO29000

· Other Ad-hoc activities from Managers

Benefits

• Annual Wage Supplement ( AWS )
• Variable Bonus
• Outpatient medical
• Company events

Job Description :-

• Answer enquiries to customers who call or text.
• Prepare and generate quotation, delivery order and invoice.
• Liaise and coordinate with clients to ensure timely delivery of goods.
• Assist in preparing and updating monthly sales data.
• Maintain good and traceable documentations.
• Any other ad-hoc admin duties as assigned

Requirement :-

• Minimum one year of sales support or admin experience.
• Skilled in basic office skills (excel,word).
• Ability to multi tasks and work under pressure.
• Required to speak Mandarin to liaise with Mandarin speaking customers.
• 5.5 work week
• Location : Yishun

Cryogenic Services

· Generate Sales Order, Purchase Order & Purchase Requisition for Project

· Manage collection for purchased items or ordered services

· Notification to company insurance agent for coverage of any awarded jobs

· Update Procurement and Sales Support Status report for Cryogenic Services

· Manage consumables inventories for Project team

· Filling and documentation according to ISO standard

· Assist Project team in filing of project reports

· Internal Auditor for Cryogenic’s ISO29000

· Other Ad-hoc activities from Managers

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

Customer Service Advisor, CV Operations Department

Job Highlights

• Performance bonuses
• Comprehensive medical and insurance coverage
• Professional Development and Career Progression

Job Description

1. Represent the Company in a professional manner as a front line employee

2. Identifying and responding to customers’ needs by providing technical advice

3. Work as a team with internal and external stakeholders like customers, contactors, workshop & etc

4. Prepare quotation and raise Work Orders accordingly

5. Raise job orders to workshops & contractors

6. Liaise with controllers & contractors on service/repair quality and price of work

7. Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers

8. Update the service/repair schedule and vehicle collection with customers

9. To perform basic investigation into customers’ complains and rectify the problems by coming up with recommendation within guidelines

10. Escalate more pressing issues to Supervisors.

11. Performs ad hoc duties as assigned by Supervisors

Requirements

• Possesses problem solving ability & a customer centric mindset
• Good communication skills
• Proficient in basic MS Office
• Possesses problem solving ability & a customer centric mindset
• Prior working experience in the automotive industry in the workshop or similar role for at least 1 years preferred (will also consider those without)
• Strong customer fronting experience

Job Description

• Review of purchase requisition raised, and liaise with the relevant sales team members.
• Sourcing competitive bids from qualified suppliers and negotiate with them over commercial and delivery terms.
• Prepare commercial evaluation & make recommendation to the sales team based on the best value for money quotation.
• Process order, follow up status.
• Maintain accurate and complete procurement documentation records.
• Liaise with vendors on item supplied, specifications and certifications (if required).
• Prepares updated reports on activities, and other task assigned by Management.

Requirements

• Diploma in Engineering / Business administration / Supply Chain Management.
• Minimum 1-2 years’ experience or good track record working in similar industry.
• Preferably having past working experiences in sourcing industrial products.
• Confident and possess good negotiation skills.
• Independent, discipline, able to handle high volume of PR efficiently, maintain high quality of work under competitive working environment.
• Sound understanding of incoterms and logistic.
• Preferably has ERP experiences but not mandatory.
• Proficient in Microsoft Office.
• Remuneration package is commensurate with qualification & experience.

Job Description:

· Experience working with relational and nonrelational databases SQL, Couchbase

· Experience in Java and use of debugging tools for java.

· Basic Java coding should be enough.

· As a crucial member of our team, you will play a key role in addressing customer issues promptly. Our team is dedicated to innovative problem-solving on an enterprise scale, providing effective solutions. Your primary responsibilities will involve supporting and maintaining customers of our solutions, ensuring timely resolution of their issues.

· Own and resolve technical issues from initial troubleshooting to resolution. Identify root causes and implement effective solutions.
• Understand customer needs and collaborate with cross-functional teams for timely issue resolution.
• Create and maintain support documentation, scripts and debugging guides to help build a repository of self-service support documents.
• Demonstrate excellent verbal and written communication and foster collaborative relationships with internal teams.

Job Description

• Provide pre-sales and after-sales technical support of our product and services to our internal team, distributors and business partners
• Liaise with OEMs on technical issues and raise Technical Reports, Recall Bulletin and/or Technical instructions to address technical issues on our product
• Monitor the reliability of our product and propose improvement accordingly
• Assist and provide technical inputs/support in our R&D development in establishing a quality product
• Provide support in the development of technical training requirements and materials for our team and business partners
• Assist in the conduct of Quality Control check in production line to improve our product’s quality standard
• Support our team in annual audits and achieved recertification for ISO9001:2015
• Manage all warranty claims with suppliers and ensure they are processed timely

Requirements

• Degree/Diploma holder in Mechanical / Electrical / Electronic Engineering or its equivalent
• Experience in automotive industry or commercial vehicles will have an added advantage
• Knowledge of troubleshooting vehicles defects and/or usage of diagnostic tools
• Possess strong analytical skills with good attitude and self motivated
• Strong team player with good interpersonal and communication skills
• Proficient in MS excel, ppt, word

RESPONSIBILITIES:

• Handling and review customers' direct and indirect MRO purchase enquiries.
• Actively involve in sourcing, analysing costs, prepare sales quotations, follow up on sales enquiries.
• Understand the requirement of customers, negotiate the best commercial and technical package, improve pricing and terms.
• Ensure sales quotes needed is submitted on timely manner, take initiatives to follow up closely, clarify requirements for purchase orders and contracts.
• Process sales order.
• Close communication with customers, develope long term relationship.
• Prepare and/or update database and activity reports on weekly basis or as and when required by superior or management.
• Other duties as assigned.

REQUIREMENTS:

• Professional Certificate / Diploma
• Minimum 1-2 years related experience
• Fluent in communication, both oral and written
• Proficient with Windows based applications (Word, Excel, PowerPoint), Customer-driven, service-oriented, Proactive, self-motivated and a good team player
• Discipline, ability to work and perform under pressure in a fast pace environment
• Willing to learn and must possess a CAN-DO attitude
• Sound judgement and good business sense
• Remuneration package, commensurate with qualification & experience.

Job Description

• Provide pre-sales and after-sales technical support of our product and services to our internal team, distributors and business partners
• Liaise with OEMs on technical issues and raise Technical Reports, Recall Bulletin and/or Technical instructions to address technical issues on our product
• Monitor the reliability of our product and propose improvement accordingly
• Assist and provide technical inputs/support in our R&D development in establishing a quality product
• Provide support in the development of technical training requirements and materials for our team and business partners
• Assist in the conduct of Quality Control check in production line to improve our product’s quality standard
• Support our team in annual audits and achieved recertification for ISO9001:2015
• Manage all warranty claims with suppliers and ensure they are processed timely

Requirements

• Degree/Diploma holder in Mechanical / Electrical / Electronic Engineering or its equivalent
• Experience in automotive industry or commercial vehicles will have an added advantage
• Knowledge of troubleshooting vehicles defects and/or usage of diagnostic tools
• Possess strong analytical skills with good attitude and self motivated
• Strong team player with good interpersonal and communication skills
• Proficient in MS excel, ppt, word

Responsibilities:

• Attend to customer inquiries and feedback through phones / emails / walk-ins
• Processing customer orders, prepare sales quotation, issue sales invoice creation in NAVISION
• Coordinate with logistics and schedule for orders delivery
• Provides support to the sales team and coordinate well with other departments
• Assist in general administration duties and Ad-hoc duties assigned by superior

Requirements:

• Only open to Singaporeans or PR
• Minimum Professional Certification, Higher NITEC or Diploma in Business Administration
• Bilingual in English and Mandarin to liaise with Mandarin speaking clients in view of business communications
• Min 1 year in sales support or a related administrative role
• Availability to start work within short notice will be ideal

Additional Information:

• Working Location: Woodlands
• Working Hours: 8:30 am to 5:30pm (Mon – Fri) ; 8.30 am to 1.30pm (Alternate Saturday)

Please visit our corporate website at www.estron.com.sg

Job Description

• To assist management in admin works, sales coordination, marketing support and simple accounts.
• Knowledge with MOM application, CPF submission.
• Submission of IR21/IR8A
• Able to handle multi-tasking of admin activities
• Assist in streamlining administrative processes
• Work with regional teams in achieving group business goals
• 5.5 -day work week, Monday to Saturday
• Office near Yishun Industrial

Job Requirements:

• Candidate must possess at least a N/O levels.
• Required skill(s): MS Excel, MS Office, MS PowerPoint, Internet, social media Savvy
• Minimum 2 years working experience in admin and sales support
• 'Can do' attitude would be a plus
• Great communication, interpersonal skills, proactive personality
• Require a meticulous, organized, and detail-oriented mindset
• 1 Full-Time position(s) available
• Able to work on stressfull environment
• Week off falls on week days.

· Generate Sales Order, Purchase Order & Purchase Requisition for Project

· Manage collection for purchased items or ordered services

· Notification to company insurance agent for coverage of any awarded jobs

· Update Procurement and Sales Support Status report for Cryogenic Services

· Manage consumables inventories for Project team

· Filling and documentation according to ISO standard

· Assist Project team in filing of project reports

· Internal Auditor for Cryogenic’s ISO29000

· Back-up for Yvonne’s duties when is on vacation leave or medical leave

Other Ad-hoc activities from Managers

Responsibilites:

• Offer comprehensive support for software, hardware, and networking on desktops and laptops and servers.
• Installation and upkeep of servers, PCs, associated software, networks, and IT devices.
• Address issues through phone support and on-site assistance.
• Troubleshoot networking and PC-related problems.
• Handle any ad hoc tasks as assigned
• Demonstrate the ability to work independently with a positive work ethic

Requirements:

• Min NITEC in any discipline
• Candidates with experience are preferred
• Able to start work immediately or short notice will be an advantage

Job Description :-

• Answer enquiries to customers who call or text.
• Prepare and generate quotation, delivery order and invoice.
• Liaise and coordinate with clients to ensure timely delivery of goods.
• Assist in preparing and updating monthly sales data.
• Maintain good and traceable documentations.
• Any other ad-hoc admin duties as assigned

Requirement :-

• Minimum one year of sales support or admin experience.
• Skilled in basic office skills (excel,word).
• Ability to multi tasks and work under pressure.
• Required to speak Mandarin to liaise with Mandarin speaking customers.
• 5.5 work week
• Location : Yishun

• Client Communication:Interacting with clients to understand their needs and address inquiries.
  Providing assistance and guidance to clients regarding products or services.
  
• Problem Resolution:Resolving customer issues or concerns efficiently and effectively.
  Collaborating with other departments to address complex problems.
  
• Account Management:Managing and maintaining client accounts.
  Updating account information and ensuring accuracy.
  
• Product or Service Knowledge:Developing a deep understanding of the company's products or services.
  Staying informed about updates or changes to products/services.
  
• Training and Onboarding:Assisting clients in the onboarding process.
  Providing training and support to clients on using the company's products or services.
  
• Documentation:Maintaining accurate and up-to-date records of client interactions.
  Documenting issues and resolutions for future reference.
  
• Cross-functional Collaboration:Collaborating with sales, marketing, and other departments to ensure a unified approach in serving clients.
  Sharing client feedback and insights with relevant teams.
  
• Feedback Collection:Gathering feedback from clients to identify areas for improvement.
  Conveying client feedback to the appropriate departments.
  
• Policy Adherence:Ensuring that clients adhere to company policies and procedures.
  Addressing any non-compliance issues in a professional manner.
  
• Upselling and Cross-Selling:Identifying opportunities for upselling or cross-selling additional products or services to existing clients.
  
• Technology Proficiency:Using and understanding relevant software or tools for account management and support.
  
• Bilingual in Tamil and Bangladeshi

Job Descriptions:

Coordinate and responsible for the planning, execution and evaluation of programmes and ensure smooth running of daily operations of the department, which includes:

• Outreach and engagement of seniors within service boundary
• Active ageing programme
• Befriending and Buddying
• Care and support services

To liaise with external agencies, organisations, donors, volunteers etc. to tap on external resources and / or publicise programmes. You will need to provide information and referral services to clients.

DUTIES AND RESPONSIBILITIES

1. Programme Planning and Implementation

• Develop and implement outreach plan to seniors.
• Develop and implement annual calendar plan of social and health activities for seniors.
• Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by Agency for Integrated Care, administration of the CSQ, half-yearly progress report on the programmes and services, outcome management, etc.
• Conduct needs assessment survey if necessary.
• Initiate a case record file for every elderly household in the identified block and capture the needs of the seniors.
• Establish and motivate seniors to be active, healthy, interdependent and purposeful.
• Ensure that the activities and programmes of the centre promote a community climate of multi-racial tolerance, harmony and cooperation among residents.
• Network with other agencies to establish additional avenues of help for the welfare of the seniors.

2. Alert Alarm System

• Oversee and manage the Alert Alarm System (AAS) during the centre’s operating hours, rendering assistance when necessary.
• Establish a system to manage the AAS outside operating hours and ensures that help continues to be available when needed, including a system of recalling staff outside operating hours.

3. Volunteer Development

• Establish networks with local community-based services/ resources, such as grassroots, social services, corporate organisations and schools, to engage volunteers to help run or assist in the programmes, start income-generating activities, conduct outreach efforts etc., to match the needs of seniors.
• Recruit, interview and screen potential volunteers.
• Provide and coordinate orientation of volunteers to their assigned role and the mission and objectives of the centre.
• Place volunteers to suitable positions and areas of need, such as administration of CSQ etc.
• Supervise and support volunteers.
• Establish a system of recognition for the volunteers.
• Review and evaluate the volunteer programme to ensure relevance and to meet future needs.
• Serve as the key communication link between the centre and its volunteers.

4. Finance and Accounts

• Manage the monthly petty cash utilization of the centre.
• Implement checks and controls in the accounting system to ensure proper accounting records and also to safeguard against misappropriation of the centre’s assets.

Job Requirements:

• Diploma in social service or related discipline, with a social service background.