Team Introduction

The Product Operations team for Marketplace is responsible for evaluating and ensuring the usability and effectiveness of the Marketplace product. This role involves conducting various tests, analysing user interactions, reviewing user journey, and providing valuable feedback to improve the overall user experience.

The Product Operations Analyst will collaborate closely with Product Managers to identify and address any usability issues, enhance the Product's functionality, optimise user satisfaction, eventually leading to better product performance

Job Responsibilities

• Conduct comprehensive product testing of the marketplace system to assess its performance and identify areas for improvement
• Design and execute test cases, scenarios, and user flows to evaluate the product's functionality, responsiveness, and accuracy
• Analyse user interactions and behavior by reviewing user journey to identify patterns, pain points, and opportunities for enhancement
• Collaborate with the Product Managers to provide actionable feedback and recommendations for optimising the user experience
• Collaborate with stakeholders to define user requirements and ensure the product aligns with user needs and expectations
• Document and maintain detailed records of test results, issues, and improvement suggestions
• Provide support and guidance to the development team in implementing user experience enhancements
• Assist in training and guiding end-users in effectively utilizing the product

Requirements

• Bachelor's degree in technology or quantitative field
• Bilingual in English and Bahasa Indonesia to work on Indonesia market as job scope is on product features for Indonesia market
• Good analytical and problem-solving skills, with a keen eye for detail
• Strong communication skills, both verbal and written, with the ability to articulate complex concepts to technical and non-technical stakeholders
• Ability to work collaboratively in a cross-functional team environment
• Experience in Product Operations or a similar role
• Knowledge in usability testing tools and techniques is a plus

Overview:

NanoFilm, listed on the Mainboard of Singapore Exchange, is a leading provider of nanotechnology solutions in Asia with its own proprietary technologies. Our products are services are integral to the smooth functioning of many of the technologies and tools which are essential to our modern life. Our solutions serve as key catalysts enabling our customers to achieve high value-add advancements in their end-products, in an environmentally sustainable manner. We were founded in 1999 as a high-tech spin-off from the Nanyang Technology University, offering surface solutions based on vacuum deposition, including using our proprietary Filtered Cathodic Vacuum Arc (FCVA) technology. With its headquarter in Singapore, the Company have over 3,000 employees in companies across Singapore, Japan, China and Vietnam. We seek to achieve technology breakthroughs, redraw the boundaries of material sciences and develop nanotechnology solutions which will enable new end-product possibilities. Our goal is to be a future generation technology-based solutions company, with a vision of our advanced materials and nanoproducts being integrated in the modern daily lives of consumers around the world.

Job Purpose:

The Overseas Operations Support serves as a crucial contributor to the management of HR Operations for the NTI group of companies regionally, excluding China. The primary focus is to support the HR Director in running the organization, establishing best practices, and actively contributing to the enhancement of existing HR processes for efficient management.

Roles and Responsibilities:

• Perform the full spectrum of HR functions, not limited to payroll and insurance and also to act as Benefits advisory and support for all NTI’s regional offices except China.
• Administer and coordinate benefits enrolment and renewals, leave of absence, worker’s compensation processes, health insurance, retirement plans, training, and other fringe benefits.
• Conduct market reviews to design strategies for proposals ensuring Company benefits packages and policies are compliant.
• Manage and process payroll & benefits and handle employee-related issues for regional offices.
• Ensure local compliance with employment laws, regulations, and other statutory HR requirements.
• Deliver HR Operational tasks efficiently within service level agreements (SLAs), including but not limited to onboarding, offboarding, transfer, assignments, employment pass, and HR queries.
• Develop effective communication and relationships with internal stakeholders and external vendors (outsourcing service partners) to achieve seamless operations.
• Stay informed about changes in employment laws and regulations, ensuring organizational compliance.
• Work with legal counsel as needed to address HR-related legal matters.
• Develop, review, and implement HR policies and procedures to ensure compliance with legal requirements and alignment with organizational goals.
• Communicate and educate employees on HR policies and procedures.
• Compile and analyze HR metrics to support data-driven decision-making.
• Prepare regular reports on HR activities, trends, and metrics for management.
• Assist in other ad-hoc HR duties as required.

Requirements:

• Degree in Human Resource/Business Admin or a relevant field.
• Minimum of 8 years' Human Resource experience, with prior HR generalist/business partnering experience for a commercial team in JPAC being an advantage.
• Strong business and HR acumen, including problem-solving skills and critical thinking.
• Positive attitude and high energy level.
• Self-reliant, resourceful, and able to work independently.
• Excellent organizational skills, decision-making abilities, and attention to detail. Demonstrated success in a fast-paced, growth environment.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Ability to handle sensitive and confidential information with discretion.

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Apps are changing the world, enriching people’s lives, and enabling developers to innovate like never before. As a result, the App Store has grown into an exciting and vibrant ecosystem for millions of developers and more than a billion users. Exciting, right? If you would like to contribute to the world's greatest app store, read on to learn how you can help us deliver. The App Review team is looking for an experienced technical customer relations or developer relations communicator adept at resolving complex business issues while supporting the global Apple Developer Program community.

Description

Represent Apple to support developers by enabling them to develop their life best’s work on the App Store and navigate App Store policies compliantly. You will interact with developers in the Asia Pacific region on the phone and in writing, but depending on your language skills, you may be focused on a certain market. Responsibilities include:

• Communicating, tracking, and managing issues from day-to-day operations with business partners.
• Developing strong relationships with App Review colleagues and peers.
• Collaborating with colleagues, providing support, listening and being open to others when they need you. Empathy is a key attribute to be successful in this role.
• Superb communication skills and attention to every detail is vital. Being accurate, thorough and complete is key to your success.

Minimum Qualifications

• Minimum 2 years of customer service experience.
• Language proficiency in English to work effectively with App Review colleagues and peers, and one of the listed languages to support developers in-market: Chinese, Japanese, Korean, or other languages of the Asia Pacific region.

Preferred Qualifications

• Able to hold conversations clearly and fluently.
• Able to self-manage without guidance and supervision.
• Able to effectively resolve conflicts and exercise great negotiation skills.
• Able to summarize and explain complex issues in easy to understand terms while providing detailed reporting on issues and case summaries.
• Has a positive and upbeat attitude to help developers resolve issues with their apps, while maintaining composure and remaining resilient during challenging situations.
• Problem solving mindset and technical aptitude: Able to evaluate situations and problems and approach them in a methodical manner. Ability to be resourceful to research issues and provide potential solutions.
• Highly adaptable: Able to understand work related changes quickly and accurately while being able to effectively apply them to your work.
• Knowledge of the app development environment, key players, and business models, with a fundamental understanding of mobile technologies, mobile app ecosystems, app business models, and app development processes.
• Strong data analysis, time management, and reporting skills.
• Experience with Mac development platform a plus.

Job Description:

- Support users in Singapore, China, Malaysia, Thailand, Korea, Japan, India and Taiwan and other locations which may requires communication in local dialects and languages other than English.

- Install and support Windows (10 onward), Microsoft 365 which include MS Office (2010 onward).

- Troubleshoot MYOB, SQL Server, WordPress, HRMS, Microsoft Report Builder, MS Access, Microsoft Dynamics 365 Business Central and CRM.

- iOS and Android devices handling (hardware & software)

- Scripting, coding, and macro programming, DOS Batch commands, visual basic, VBA, C, SQL, etc.

- Automation from point to point for efficiency and productivity using quick development and connectivity tools such as MS Access, ODBC, PowerApps, etc.

- The company belief in Work Live Balance but there is a need to be on standby during off hours and holidays for countries that are not having a holiday. Off days will be offered to staff who had to work on holidays and weekend due to any sudden events.

- The company has no work from home or work remotely arrangement at this point until a policy is ready to be adopted.

- Ready to take on new IT challenges that is outside of this JD.

Requirements:

- Certificate, Diploma or Degree in IT covering coding, and database design.

- Fresh graduates are welcome to apply (please also include internship experience – if any)

- IT Hardware and Software inclined for system integrate across hardware, systems, and platform.

- Highly curious techie who is creative in identifying problems and resolving strange issues in a proper manner for the long term.

- Ability to work under pressure when challenged by difficult users, senior and top management.

- Always maintain a high standard of conduct and service level for all users of different ages, computer literacy and background.

- Never give up and a can-do attitude to take on multiple tasks at any one time.

Social Media Strategy Development:

• Partnering with clients to gain insights into their marketing goals and target demographics, and crafting comprehensive social media strategies that align with these objectives.
• Generating captivating and persuasive content for a variety of social media platforms such as Facebook, Instagram and TikTok. This encompasses writing and editing posts, conceptualizing design ideas, and collaborating with designers and talent to produce graphics, videos, and other multimedia content, including EDMs, social media audits, and branding guides.
• Overseeing and managing social media accounts for both clients and the company, which involves scheduling and posting content, engaging with followers and customers, and responding to comments and messages.

Advertising Campaigns:

• Creating and executing paid social media advertising campaigns to effectively reach the intended audience. This includes setting up ad campaigns, determining targeting criteria, monitoring performance, and optimizing campaigns to meet desired outcomes.

Analytics and Reporting:

• Tracking and evaluating social media metrics and performance using tools such as Google Analytics, Facebook Insights, and social media management platforms. Producing reports to measure the success of social media strategies and campaigns, and offering data-driven recommendations for improvement.
• Keeping abreast of the latest trends, innovations, and best practices in social media marketing. Adopting new features and emerging platforms to ensure clients are leveraging the most effective strategies.

Requirements:

• At least a diploma in Mass Communications, Linguistics or similar field.
• Has skills in creative design campaign management and reporting.
• Good team player and able to work independently.

Job Highlights

• Attractive salary package and comprehensive benefits package
• Work in a dynamic and creative environment
• Training, mentoring and advancement in fast growing company

Job Description:

Our Inventory Support will be responsible for the store management and inventory control, which includes:

• In charge of physical inventories, stocks and warehouse storage
• Issuance of component, stocks and tools, including replenish stocks at refill station
• Receiving of stocks and containers
• Handling inter-company stock transfer, which involves consolidating stock transfer slip and recording them in system
• Arranging for rework and repacking
• Raising requisition for monthly refill station, non-standard item or any adhoc request
• Maintaining the accurate records in excel database and physical stocks
• Conducting inventory stock counts
• Ensuring all goods are stored properly and adhere to organisational standards

What will the Right Person look like?

• Candidates with no relevant experience are welcome to apply. Experience in warehouse management would be an added advantage.
• You are able to commit to work half day on Saturdays.
• You possess strong organisational skills, a proactive mindset and the ability to work collaboratively in a fast-paced environment.
• You possess basic computer skills and have a keen eye for detail.
• You demonstrate good interpersonal skills and excellent communication.
• You will subscribe to the Company’s core values of Teamwork, Integrity and Excellence.

· Handle sales enquiries and orders, preparing the necessary documents and carry out close follow-up with customers and colleagues

· Establish new customer contacts and maintain existing accounts.

· Keep all the information and documents confidential and file documents in order;

· Handle project-related correspondences and maintain databases.

· Minimum Diploma or equivalent

· Minimum 2 years of relevant experience preferred

· Meticulous and ability to multitask is essential.

· Proficient in Microsoft Office Applications, Words & Excel

· Good communication skills, positive attitude and proactive

Reporting to the Head of Credit Risk, you will be focused on the analysis and reporting of credit risk metrics including key performance indicators of the retail lending portfolio. This will also cover the development and enhancement of periodic reporting and MIS for the broader business.

Job Responsibilities:

• Design, build, implement and maintain credit risk reports.
• Analyse and report portfolio KPIs to the Bank’s senior management, ensuring information is accurate.
• Analysis of credit risk data against past and expected trends to sufficiently explain key portfolio variance / performance drivers.
• Portfolio analysis, monitoring and reporting.
• Perform system UATs for credit risk-related systems (with a focus on reporting tools).
• Employ advanced analytics and data visualisation to support credit portfolio. management and business needs.
• Conduct regular portfolio performance analyses including limit utilisation and to identify segments for credit limit review.
• Work with Collections using customer repayment behaviour to identify the possibility of fraudulent applications, and escalate such cases to the Fraud team for investigation.
• Assist in building predictive models using machine learning to facilitate credit decisioning and early warning.
• Deploy, monitor, and maintain the models on production credit systems.
• Work with data engineers to construct data pipelines to integrate new data feeds.
• Advance the discussion on governance and assurance regarding the use of artificial intelligence and machine learning in credit risk applications.
• Provide analytical / statistical data to support recommendation to enhance credit policies, scoring, segmentation, simulation techniques and management actions to be taken.
• Provide inputs on test scenarios and using outcomes, provide recommendations to changes in parameter settings as well as changes in policies.
• Proactively engage the Credit Risk Managers on portfolio shape, trends and abnormalities in the portfolio movements.
• Assist in ongoing Credit Risk enhancement projects (vendor selection and management, systems implementations, etc.).

Our Ideal Candidate

• Bachelor’s or postgraduate degree, preferably in Data Science, Computer Science, Mathematics or an equivalent quantitative area.
• At least an intern or upto 3 years of relevant experience in banking (preferably in a risk, business or product role for a retail lending portfolio).
• Familiarity with the Singapore retail lending market and regulatory environment strongly preferred.
• Proficient with MS Office suite or equivalent. (Familiarity with Google Workspace preferred.)
• Proficiency in machine learning frameworks, Python and SQL
• Ability to produce high quality analysis using structured and unstructured data.
• An enthusiastic team player who can figure it out, get stuff done, have fun and is excellent in communication and stakeholder management.

Roles and Responsibilities

· Requirement Gathering in Business Process Modelling: Understand Customer's As-Is and To-Be Processes, Biz Rules, Forms &Transaction Screens, Map End-to-End Processes, Biz Rules, Forms and Transaction Screens into a Modelling Tool, Analyse and Propose improvement (recommended, not mandatory)

· Gap Analysis: Analyse the gaps between customer expectations against application capabilities.

· Application Deployment: Perform Application Configuration, Perform Key User Training, Perform User Acceptance Test

· Status Update: Update Project Status, Forecast Incoming Activities, Highlight Potential Risk and Recommend Risk Mitigation

Prerequisite

• At least 10 years of experience as Functional/Business Analyst in IT and/or Healthcare Domain is preferred

• Degree in Information System, Engineering, Healthcare or equivalent is preferred

• Experienced in at least 2 implementation cycle of HIS.

• Has documented user requirements, functional specifications and test cases

• Has experience in healthcare domain

• Preferred Character:

• Proactive

• Positive Thinking

• Constructive Thinking

• Creative Thinking

• Optimism

• Self-Motivation and Energy to do things and accomplish goals

• Capable to delight customer

• High in Charisma

• Traveling is required

Responsibilities:

• Assist to manage financial analysis, budgeting and forecasting activities.
• Collaborate on annual business planning and growth strategies
• Analyze trends to reduce financial risks associated with making investment or spending decisions.
• Prepare management reports to facilitate decision making for business partners and other stakeholders
• Analyze and explain variances between actual and budgeted figures.
• Provide administrative support to the Singapore sales team, including customer claims and vendor invoices processing
• Monitor Account Receivables status and prepare AR ageing report
• Check and verify accuracy of collection and payment from customers
• Fostering a culture of collaboration, accountability, and continuous improvement and implement best practices and innovative tools to improve data analysis and reporting capabilities.
• Other ad-hoc responsibilites and tasks assigned

Requirements:

• Diploma/Degree in relevant disciplines such as Accountancy, Business
• No experience required, but candidates with at least 2 years of relevant working experience, inclusive of strong hands-on accounting/audit/ fp&a experience are preferred.
• Intermediate proficiency in Microsoft Office applications such as Excel, Powerpoint
• Experience in JDE system and Oracle HFM system will be an advantage
• Organised and detail-oriented in work with good documentation
• Motivated and pro-active with optimistic about challenges
• A team player who is also able to work independently

Job title: Warehouse Assistant

Job location: Pasir Panjang

Please click apply with your most updated resume attached or send your personal details to [email protected] / 80353296.

Job Responsibilities

• Assist with Accounts Payable (AP) functions such as invoice processing, payments, and reconciliations.
• Keep proper records and filing for bookkeeping purposes.
• Participate in accounting-related activities like stock-take, audit, project work, etc.
• Check and arrange for staff reimbursement payments on a monthly basis, adhering to the stipulated timeline.
• Ensure compliance with controls and operating procedures.
• Ensure efficient warehouse inventory management.
• Perform other ad-hoc duties as assigned by superiors.

Job requirements:

• Fresh/Entry-level candidates are encouraged to apply.
• Training will be provided to all successful candidates.
• Proficient in MS Office software.
• Familiarity with XERO software will be an added advantage.
• Meticulous, organized and able to work well in a team.
• Strong organisational skills.
• Excellent communication and interpersonal skills.
• Resourceful and love online shopping.
• Ability to take on physically demanding duties like climbing stairs and carrying heavy parcels.
• A positive and can-do attitude is EVERYTHING!

Benefits

We offer a competitive remuneration package and opportunities for career progression and salary adjustments.

We regret to inform only shortlisted candidates will be notified.

Job Duties

• Implement applications using Microsoft development tools in N-Tier environment.
• Responsible for Web-based solution development.
• Provide supports to development projects throughout the project life cycle.
• Assists in physical and logical database design.
• Designs, codes, and tests technical solutions.
• Identifies system deficiencies and recommends solutions.
• Contribute to functional requirements and translate them into technical design and development projects.
• Perform and manage unit and system integration testing, conversion, migration tasks and documentation.
• Document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes.
• Ensuring that development tasks are completed within the timeline provided and that issues are fully tested with minimal defects
• Perform any other ad-hoc tasks given by the Project Manager / Project Director

Skills & Requirements

• Diploma/Degree in Computer Engineering / Computer Science or Information Technology
• Experience in HTML, CSS and JavaScript
• Knowledge in C#, VB.NET, ASP.NET, MS SQL
• Experience in UML and Object Oriented Analysis & Design
• Experience in CMS customization and usage (please specify type of CMS in resume).
• Good documentation skills.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Description

As a Customer Intelligence Analyst (CIA), your focus will be ensuring product delivery occurs in accordance with the needs and requirements of our customers (right time, right place, and right product). You are a problem solver that leads issue resolution while continuously improving processes and algorithms to enable touchless operations across our APAC supply chain network to enable strong business results!

You will support operations in various APAC Markets in the corresponding local language.

Your team

You will be working in the Singapore Customer Intelligence Centre (SCIC) in Singapore, reporting to a Cluster Manager and will be collaborating with multi-functional teams like Finance, Sales, and Product Supply teams across Asia Pacific markets!

What success looks like

Using analytics and business knowledge, you are the expert in the customer order pattern, providing insights and ideas to drive solutions end-to-end to bring greater value for customers and P&G. You will deliver Best-in-class critical metrics including Service, Day Sales Outstanding, Delivery on Time, and respond to customers’ requests & enquiries in a timely manner.

Your Responsibilities

• Collaboration with back-end operations team and physical distribution teams to ensure orders are processed and dropped timely & accurately
• Handling of order & cash related incidents including non-quality, rejections, returns, shortages, overdue, claims and deductions
• Analyzing of customer order data to recommend differentiated solutions/service opportunities that contributes to organization’s value creation targets
• Improve existing process/operations with a continuous improvement mindset
• Participating in credit control communication

Job Qualifications

• Strong academic qualifications with a minimum Diploma education
• JLPT N1 fluency in Japanese to converse with clients/customers in Japan Market
• Data reporting and analysis
• Operational excellence with an ability to work independently
• Strong interpersonal and communication skills
• A customer-oriented mindset
• Prior experience in the FMCG industry, logistics, order management (OM) and accounts receivable (AR) with an ability to use SAP and data visualization tools (PowerBI / KNIME) will be an advantage.

About Us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more. Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas. We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Business Analyst

1 year contract, potential to renew/convert

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Summary:

We are seeking a highly skilled and motivated Technical Business Analyst to join our cross-sector

product engineering team. This hands-on role requires a candidate who is comfortable working in a matrix organization and collaborating with offshore vendors. In addition to bridging the gap between business needs and technical solutions; this role will lead the Technical Business Analyst practice, ensuring best practices and standards are maintained across projects.

Key Responsibilities:

Leadership, Mentorship, and Continuous Improvement:

• Lead the Technical Business Analyst chapter, fostering a culture of continuous improvement and professional growth.
• Mentor and guide junior business analysts, providing training and development opportunities.
• Identify opportunities for process improvements and contribute to the development and implementation of best practices within the team and the Technical Business Analyst chapter.
• Stay current with industry trends and advancements in Agile methodologies and enterprise software development.

Technical Engagement, Requirements Management, and Solution Design:

• Engage directly with development teams to understand technical constraints and opportunities.
• Collaborate with stakeholders to elicit, analyze, and document business requirements.
• Translate business needs into detailed technical specifications and user stories.
• Work closely with developers, architects, and quality assurance teams to design and validate solutions that meet business needs.
• Conduct feasibility studies and impact analyses to support decision-making processes.
• Provide technical expertise during the design and implementation phases of projects.
• Ensure technical solutions align with business requirements and organizational standards.

Matrix Collaboration and Vendor Management:

• Navigate and manage relationships within a matrix organization, ensuring effective communication and collaboration across departments.
• Coordinate with offshore vendors, managing deliverables and ensuring alignment with project goals and timelines.

Documentation and Communication:

• Create and maintain comprehensive documentation, including functional specifications, process flows, and user guides.
• Prepare and deliver presentations to stakeholders and senior management to communicate project progress and outcomes.

Qualifications & Experience and Skills Required:

• Degree with Business/ Computer Science/ Information technology, with minimum of 4 years of experience as a Business Analyst in an Agile environment, preferably within enterprise product engineering.
• Proven track record of successfully delivering complex technical projects.
• Experience in a leadership or mentorship role.
• Hands-on technical experience in software development processes and tools.
• Prior experience working as a developer.
• Experience working in a matrix organization and collaborating with offshore vendors.
• High attention to detail.
• Strong understanding of Agile methodologies (Scrum, Kanban, etc.).
• Proficiency in requirements gathering, business process modelling, and technical documentation.
• Excellent stakeholder management skills.
• Technical proficiency in software development processes and tools (e.g., Jira, Confluence, C4 model).
• Knowledge and experience in Behavior-Driven Development (BDD) with Gherkin.
• Ability to analyze and synthesize complex information and present it clearly to both technical and non- technical audiences.
• Strong problem-solving skills and high attention to detail.

Preferred Qualifications

• Experience with enterprise software solutions and cloud technologies.
• Certifications such as Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), or PMI Agile Certified Practitioner (PMI-ACP) preferred.
• Knowledge of database management, data analysis, and reporting tools.
• Prior experience in the pharmaceutical or MedTech industry.

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Our Company is a well-established business operations management company with footprints in the Southeast Asia region. With an expanding portfolio of solutions and distributorships, we are looking for high caliber candidates who want and can make a difference to join us in the following positions :

Responsibilities:

• Perform budget variance analysis and prepare financial reports at Group level
• Work with local finance teams on various financial matters and projects
• Work with senior management to define and track key performance indicators to support business decisions
• Coordinate and support future budget preparation
• Other ad hoc requests for analysis as requested from senior management

Requirements:

• Bachelor’s Degree in Accounting or Finance
• 3 to 4 years of relevant experience
• Strong computer and analytical skills, including proficiency in MS Office (especially Excel and PowerPoint), experience with management information systems and ideally SAGE
• Excellent planning, analytical, interpersonal and communication skills

Interested parties to email your detailed resume with expected salary and photo to :

The Recruitment Dept. :

Email : [email protected]

We are seeking a skilled BI Data Analyst with a strong business mindset and a mix of technical and business skills to join our B2B Sales & Marketing Data Analytics team.

This position offers an exciting opportunity to lead BI initiatives, and leverage data insights to drive business growth and organizational excellence.

Key Responsibilities

· Develop and maintain Power BI reports and dashboards

· Collaborate with business users to gather requirements and convert them into Power BI solutions

· Automate reports to streamline data processes

· Perform data analysis to uncover trends and insights to drive business performance and support decision-making

· Provide Salesforce administration and technical support

Qualifications

· Bachelor's Degree in Computer Science, Statistics, or related field.

· Experience with Power BI development and data visualization

· Strong data analysis skills and ability to interpret complex data sets

· Good business mindset with the ability to understand and align with business objectives

· Experience with Salesforce administration is a plus

· Knowledge of SQL and/or Python programming is a plus

· Excellent communication and collaboration skills

Customer Support Executive (Video Analytics)

Responsibilities:

- Customer and Site Management:

o Act as the primary liaison for customers and sites.

o Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.

o Collaborate closely with customers to comprehend their technical needs and provide customized solutions.

o Offer ongoing technical guidance, support throughout the deployments by understanding the users’ pain points and recommending solutions to address them.

o Conduct training sessions and workshops to educate customers on the utilization of Ailytics’ products and technologies.

o Ensure customer satisfaction and retention.

o Monitor and report on key customer success metrics.

o Willingness to travel to customer sites as required.

- Physical Deployment of Video Analytics solutions:

o Deliver and install hardware to integrate Ailytics’ Video Analytics solutions into customers’ workflows and systems.

- Troubleshooting:

o Troubleshoot and resolve technical issues to ensure customer satisfaction.

- Platform Administration:

o Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.

- Cross-functional collaboration:

o Coordinate internal resources to address customer requirements effectively.

o Work collaboratively with internal teams to enhance the overall customer experience.

o Provide constructive product feedback and suggestions to Ailytics’ technology team.

- Documentation:

o Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.

- Mentor for Interns:

o Provide guidance to interns on efficient and effective practices in daily tasks.

o Impart knowledge and experience in implementation of Video Analytics solutions and customer management to ensure customer satisfaction.

- Keeping current:

o Stay informed about the latest industry trends and technologies to enhance customer success strategies.

Requirements

- Willingness to learn

- Demonstrated resilience learning/executing

- Demonstrated experience in a customer success or account management role.

- Proven background in technical support roles.

- Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.

- Excellent communication, interpersonal, and problem-solving skills.

- Strong project management and organizational skills.

- Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.

- A service mindset with a passion for working with technical customers.

- Customer-first mentality with a high dose of empathy.

- Self-starter, growth mindset, and able to work cross-team.

Why work at Ailytics?

- Join Ailytics in transforming the industrial sector with AI-powered solutions.

- A fun team to be in, with high standards and a culture of transparency and collaboration.

- Flexible working arrangements such as choice of location, and async work environment.

- Constant training and coaching on Video Analytics solutions and its impact.

- Be part of a lean and fast-growing team tackling an ever-expanding market locally and abroad.

- You will be stretched and given career opportunities to grow laterally and vertically.

As a key member of the Sales Support Team, the Customer Service (Sales Support) Executive reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellent service to our customers with dedicated market focus. The responsibilities include handling customers' queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.

The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction, and stay informed about the industry trends.

Key Responsibilities:

• To maintain a proactive relationship with customers in your own market responsibility area
• To facilitate good communication between customer, Sales, and Operations Departments.
• To enter customers' orders in accordance with the Purchase Order (PO) and allocate quantity. This is to ensure that the orders are in optimized delivery quantity and evenly loaded over the month.
• To anticipate customer reactions to unfavourable schedule confirmation and quality issues, etc. The Sales Support Executive is expected to address any customers' concerns and pursue information or activity to satisfy the customers' needs.
• To keep up to date with product knowledge, policies, and processes so as to provide accurate and relevant information to customers.
• To utilise the available quotation tools and knowledge about the customer, to leverage on insights leading to an improved customer satisfaction and successful resolution and upselling.

Requirements:

• Degree in Business Administration or Lifescience and Biology related qualifications
• Work experience in a SME trading or distributor environment
• 2 years of sales support experience preferred
• Organized, meticulous, and disciplined person with a good eye for details
• Able to work in teams as well as independently
• Must be able to work in fast-paced environment
• Good proficient in written and spoken English
• Proficient in MS office - Words, Excel
• Knowledge of Trade Facilities like Letter of Credit is advantageous

Responsibilities:

• Conduct comprehensive market research and analysis to understand industry dynamics, competitor pricing strategies and customer preferences to identify opportunities & threats and adjust pricing accordingly for Food Service and Retail channels.
• Determine optimal price points for new products or services based on cost analysis, competitive benchmarks, and value proposition considerations to ensure alignment with gross margin targets.
• Collaborate with cross-functional teams to develop and execute pricing strategies considering factors such as cost, value proposition, and market positioning that align with overall business objectives and ensure consistency across channels.
• Implement revenue management techniques to optimize revenue including price pack architecture, strategic pricing and price promotion management.
• Analyse products’ profitability & gross margin for improving cost efficiencies, pricing structures, and product mix to maximize profitability.
• Monitor and analyse pricing performance metrics to assess the effectiveness of pricing strategies and initiatives and make recommendations for continuous improvement.
• Prepare reports/presentations to extract actionable insights and develop recommendations to support decision-making processes by leadership team at monthly/quarterly pricing (or revenue management) meeting.
• Maintain and update pricing data in system for all channels.

Prerequisites

• Minimum 5 years’ experience pricing analysis, market research, or related fields in industries such as retail, e-commerce, manufacturing, or consulting is beneficial.
• Degree in Business Management/Economics/Finance/Statistics or related field.
• Proficiency in quantitative analysis, statistical modelling, and data interpretation. Experience with data analysis tools such as Excel, SQL, and statistical software (e.g. Python) is essential.
• Good understanding of business principles, market dynamics, and pricing strategies with ability to translate data analysis into actionable business insights.
• Strong verbal and written communication skills with the ability to present complex ideas and findings in a clear and concise manner.
• Keen attention to detail and accuracy in data analysis and reporting. Ability to identify patterns, trends, and anomalies within datasets.
• Ability to work collaboratively in cross-functional teams and influence stakeholders across different departments.

Company Description

Our client is a full-service accounting firm, founded in 2009, specializing in Finance & Accounting, Corporate Secretarial, Tax, M&A, and Business Support. For 14 years, they have served startups, SMEs, and multinational corporations across the region, providing high-quality financial solutions. Their experienced team delivers results and stays current with tax, accounting, and regulatory changes to keep clients compliant and optimize their financial position.

Job Description

We are seeking a highly motivated and dynamic individual to join our team as an Executive – Business Support. In this role, you will be responsible for providing comprehensive administrative and operational support to our executive team, ensuring the smooth and efficient functioning of daily business activities

Responsibilities:

• Provide Business operations and administrative support to the team.
• Prepare service quotations and service confirmations aligned to the client's requirements and provide appropriate clarifications. Involvement with other sales-related administrative tasks and processes such as payment/billing matters.
• Support the Managing Partner and internal teams in client onboarding and servicing.
• Corporate Secretarial Support – Incorporation, assist on preparation of AGM documents, board resolutions etc.
• Assist in billing clients and close monitoring of recurring billing and annual service renewal.
• Manage inbound enquires with timely and accurate responses via phone calls, emails, WhatsApp, or social platform messages.
• Filing and mail handling.
• Perform other administrative and ad hoc tasks as assigned.

Requirements:

• Minimum A Level or Diploma.
• Proficiency in Microsoft Office.
• Able to work independently and in a team.
• Strong interpersonal, negotiating, and communication skills. Self-starter individual with the ability to use his/her own initiative to achieve results.
• Commitment to quality in performing required tasks in a timely manner.
• Positive attitude, detail-minded, and organized.
• Ability to follow-up closely on task given.

Job Responsibilities

• Provide administrative support in performing data entry of sales orders into system.
• Manage incoming phone calls and identity customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Build sustainable relationships and trust with customer accounts.
• Manage and address any customer complaints or an issue that with product or service by providing appropriate solutions and alternatives.
• Work closely with business development team, in ensuring that the sales orders are placed, and products are delivered to customers on time.
• Coordinate closely with warehouse for delivery arrangements.
• Ensure that movement of goods from HQ are sufficient and accurate.
• Generate reports for management.
• Perform any other duties assigned from time to time.

Job Requirements

• Proven customer support experiences are preferred.
• Demonstrates ability to learn quickly and adapt to a rapidly changing environment.
• Customer orientation and ability to handle different situation.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize and manage time effectively.
• Working Days: Monday to Friday, 8.30am to 6.00pm
• Location: Alexandra Technopark

Roles & Responsibilities:

IT Support

• Provide technical supports to end-users on IT hardware (desktop, laptops, network equipment etc.), software and network related issues.
• Daily IT operation support including PC setup, software installation, patch deployment, IT inventory control, and backup operation.
• Work closely with Level 1 Global Service Desk to ensure the smooth escalation of problems/incidents to Level 2.
• Provide timely response as per predefined SLAs and KPIs.
• To manage/troubleshoot/resolve end user’s problems/incidents promptly following established procedures.
• Handle and dealing with vendors for IT Procurement.
• Manage corporate/customer IT assets, including hardware warranty, licenses, and contracts.
• Involve in IT project and any other tasks as per assigned.

Solution Support

• Solution/Application Perform installation, preventive/corrective maintenance, IT service, software, and solution application.
• Provide on-site service or remote support on software, solution application and information technology.
• Work with project team to deploy implementation of Hardware Equipment and Solutions Products.

Requirements:

• Possess at least a Diploma in IT/Computer Science.
• At least 2 years in relevant working experience in a large-scale enterprise environment providing desktop support to end users.
• Good communication and interpersonal skills. Fluent in English and Chinese to communication with Chinese Associates in Hong Kong & China Office.
• Experience in ITIL (Information Technology Infrastructure Library).
• Incident Management, Problem Management, Request Fulfilment, and Change/Configuration Management.
• Resourceful, strong problem-solving and analytical skills.
• Willing to work in a fast paced, dynamic and team-oriented environment.

• Analyst would be part of 24x7 Cyber Security Operations function to perform security monitoring and incident response, data loss prevention, vulnerability management, threat intelligence and threat hunting.
• Perform monitoring, research, assessment and analysis on alerts from SIEM tools.
• Follow pre-defined actions to investigate possible security incidents or perform incident response actions, including escalating to other support groups.
• Maintains standard operating procedures (SOP), processes and guidelines.
• Ensure proper functioning of systems in the Security Operations Centre.
• Send out emails to L2 and other groups and follow up accordingly.

Requirements

- Strong analytical and problem-solving skills, with the ability to quickly identify and resolve security issues.

- Proven ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

- Ability to work in a team and each individual’s contribution is crucial to the team’s objectives.

- This is a 24/7 operational work. Able to commit to 12-hour shifts, weekends and public holidays.

- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and convey complex security concepts to non-technical stakeholders.

- Proven ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

About the Opportunity

This role will support the Corporate Development within Alliance Healthcare Group and its subsidiaries.

What You'll Be Doing

• Data analysis to support business decision-making, strategic development and operational requirements.
• Produce dashboard and reports to provide insights into historical data, trending and predictive trends.
• Support data cleansing.
• Support on Tableau design dashboard.

Key Responsibilities

• Support the data analytics team to provide insights on our data, to identify trends and opportunities.
• Suggest solutions based on these insights to support business decision.
• Develop data mart, data models that can support data analysis to draw insightful information, predictive modelling and trend analysis, enabling us to proactively meet client needs and provide insights for active panel clinics management and portfolio management.
• Design and develop dashboard frameworks and reporting view to achieve efficiency in reporting for routine standard reports.
• Collaborate closely with internal teams to understand insurers’ or clients’ requirements and business agreements, prepare claims analysis, and identify opportunities for improving efficiency of report submission.
• Utilize Tableau and any other provided analytical tools to support the reporting requirements for clients/insurers/brokers.

What We Are Looking for

• Ungraduate in BsC Data Analytics or relevant discipline.
• Ability to use programming languages such as R, Python, SQL and BI tools such as Tableau and Power BI.
• Advanced knowledge with Microsoft Office Suite, especially in Microsoft Excel and use of Macros.
• A good team player, able to work closely with multiple operational functions of the company.
• Written and verbal communication skills.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.

Roles & Responsibilities:

• Perform pre installation and run test of all Ricoh products before delivery.
• Perform software/ firmware upgrading on devices.
• Update devices build configuration of devices prior to delivery.
• Perform refurbishment of devices for future deployment.
• Support indoor devices in troubleshooting, parts replacement, and cannibalisation of parts when necessary.
• Inventory management.
• Perform all daily admin task as require.
• Upon urgent request from the field operation, onsite support from maybe require.
• Ability to ensure completion of jobs within a given timeframe to meet delivery demand.
• Able to work late when required.
• Advice and Co-ordinate with other departments to ensure smooth and timely delivery of devices.
• Carry out duties in accordance with guidelines and policies set by the management.
• Perform other duties including management of projects as and when assigned by the management.
• Disciplined to upkeep the reputation and dignity of the company.

Requirements:

• At least Nitec in Electronic /Electrical Engineering, Mechanical Engineering, Mechatronics or equivalent.
• At least 1 year of relevant working experience. Entry level candidates are also welcome to apply.
• Written/spoken proficiency in English.
• Must be able to use basic IT applications such as MS Words, Excel, Outlook.