Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Shift Working Hours:

• AM Shift: 7.30am to 3.30pm
• PM Shift: 3.15pm to 11.30pm
• Night Shift: 11.15pm to 7.30am

• Support semiconductor machine after-sales service which include attending service call (24/7 standby), supporting preventive maintenance, troubleshooting & installation.
• Support semiconductor machine after-sales service application /process
• Support other machinery equipment activities that are under PCS department
• Support administrative work that is related to the servicing job (Such as assisting in preparing quotation, parts order etc)
• Communicating & provide advice to customer request and/or queries
• Giving technical training to customer
• Promote after sales item, solution business and matching project to customer
• Any other duties as and when assigned by superiors

Responsibilities:

• Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA
• Coordinate with equipment vendors and 3rd part suppliers to resolve issues
• Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress
• Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers
• Participate in adhoc projects when required

Requirements:

• Possess NITEC certification or Diploma in IT or relevant discipline
• Experience in desktop support and good working knowledge in Windows OS, Basic Network experience
• Minimum 2 to 3 years experience in customer support environment will be an added advantage
• Able to work under pressure and independently in a team environment
• Must be able to work in a fast-paced and dynamic environment
• Willing to travel around Singapore to multiple sites
• Able to work on rotating shifts

*Rotational shifts: Members in the team will rotate accordingly around 3 shifts (time will shift to an hour later during the daylight-saving time in the year).

**On call support: This covers 7 consecutive days during non-business hours to manage escalated incidents and to work on planned changes, weekend included.

• Morning: 7am-4pm

• Afternoon:2pm-11pm

• Evening: 5pm-2am

Main responsibilities

You will mainly be responsible for:

• Performing all run activities in respect of the firm’s process, ensuring:

– SLA and priorities are respected

– Appropriate reaction, in line with the severity of an incident or escalation.

– Firm’s process are dully followed (service request, change, incident, problem management)

– Management of technical issues, escalations and ensuring good level of delivery

– Primary operational technical support and assist the functional support teams

– Good collaboration between various teams

• Continuous improvement of service

– Propose improvement and solution to reduce repetitive tasks

– Improving complex operations (DRP, Migrations, Major maintenance etc.)

– Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)

– Reducing time-to-market by implementing CICD pipelines where possible

– Improve and standardize existing workflow processes and framework

– Bridging the gap between Dev and Ops

• Managing knowledge within the team

– Share the knowledge within teams

– Promoting knowledge sharing within the organization (trainings, documentations etc.)

• Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…).

– Act as global coordinator main events.

– Review of major releases roadmaps

– Ensure post checks are documented, performed and report is shared

Job Requirements:

– The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.

– Experience in a banking environment is a plus.

– Minimum 3 years of experience with UNIX environments

– Minimum 3 years of experience in scripting languages such as Python, Powershell

– Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes

– Experience with task schedulers such as Control-M

– Good understanding of IT ecosystems and application architectures

– Knowledge about : CICD pipelines, ITIL practices, Agile practices, Lean, Observability tools such as Grafana, Kibana, Prometheus, or Dynatrace is a plus

Interested applicants please send your resume in MS Word format and attention it to Tan Joanna (R1104661).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R1104661

Business Registration Number: 200611680D. Licence Number: 10C5117

The Job

· Responsible for a full spectrum of shipping operations, contracts management and documentation;

· Handle full set of shipping documents for fast turnaround, shipment process, contracts allocations & vessel nominations;

· Handle shipment coordination with suppliers, buyers, shipbrokers, ship owners/agents, surveyors, insurance, etc., to ensure smooth loading and delivery;

· Liaise with banks on Letters of Credit opening, clean negotiations, and collection documentation;

· Work on SAP/ITAS/related system for invoicing and matching

· Follow up on shipping claims, demurrages/despatch, receivables, payables, clients aging accounts etc;

· Work closely with internal stakeholders (Commercial, Risk, Global offices, Finance, Accounts, Pricing, Chartering etc) to ensure execution risks are identified in advance and look at possible solutions;

· Proactively highlight and resolves issues related to the execution of the shipment;

· Adhered to company’s SOPs to ensure smooth execution;

· Manage other ad-hoc shipping or operational activities

Pre-requisites

· Experience in Rice will be given an advantage

· Must be able to work under tight deadlines with minimum supervision

· Logical and good in figures work as well as good analytical and interpersonal skills

· Diligent and able to perform under high pressure in a fast-paced working environment

· Meticulous and ability to multitask

Hardworking, good interpersonal skills, details orientated and team player

The successful candidate would be required to:-

(1) Publicity and Staff Engagement

• Collaborate with cross-functional teams to plan and execute Fleet-wide initiatives aimed at fostering internal and external stakeholder engagement
• Coordinate staff communications, cohesion activities, events, and ceremonies to promote a positive organisational culture
• Develop creative publicity and communications strategies to showcase staff achievements, new initiatives, and projects across various media platforms

(2) Crewing Matters

• Oversee the timely application, renewal, and cancellation of certificates and documents for new and existing vessels, ensuring compliance with regulatory requirements
• Liaise with relevant authorities and institutions to facilitate inspection and documentation preparation for vessel licenses and certifications
• Coordinate with Fleet Operations team to facilitate crew certification renewals and ensure proper documentation upkeep
• Provide administrative support for vessel sales and charter agreements, including documentation preparation and coordination with business partners
• Ensure prompt preparation of vessels and crew for Outside Port Limit (OPL) jobs, including immigration clearance and departure/arrival applications
• Offer basic IT support and troubleshooting assistance for crew
• Perform any other ad-hoc duties as assigned

The successful candidate shall preferably possess:-

• A degree in Business, Business Administration, Maritime Business, Logistics or Supply Chain
• Minimum 2 years of working experience in the maritime and/or logistics industry
• Strong communication and interpersonal skills, and ability to engage with stakeholders at all levels
• Excellent critical thinking and numeracy skills, coupled with meticulous attention to detail
• Proficiency in the Microsoft Office suite of applications

Position Summary:

The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
• Validate and maintain computer software used to generate, process, or print raw data
• Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
• Identify opportunities to enhance automation/digitization within the business
• Complete specific programming or application improvement projects
• Review and update application documentation related to projects
• Develop, coordinate, and perform training sessions for users of the assigned applications/systems
• Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
• Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
• Act as the liaison with the Eurofins IT NSC
• Lead application troubleshooting efforts within EFII
• Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
• Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
• Perform IT asset disposal
• Maintain neat and accurate records
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Basic Minimum Qualifications (BMQ):

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

• Ability to administer, manage, and maintain multiple applications and/or systems
• Demonstrated knowledge of PC, operating systems, IT infrastructure and security
• Advanced computer skills such as Power BI, SQL and Crystal Report
• Advanced knowledge in Windows-based data capture systems
• Ability to work independently and in a team environment
• Ability to learn new tasks
• Ability to think critically and solve problems quickly and efficiently
• Associates degree or at least 3+ years applicable experience in IT, infrastructure, or network environment (Vocational certificates are acceptable). Experience may be substituted for education
• Bachelor’s degree in IT, computer programming, network management, or comparable vocational certificates are acceptable
• Able to speak with internal clients to discuss user requirements, resolve minor issues, and understand business impact
• Ability to safely enter confined spaces and to troubleshoot IT systems
• Knowledge of ISO 17025, GLP, and GMP standards

Responsibilities:

Program Support Activities

• Develop and deliver training within the scope of ATM system contracts.
• Develop and maintain the training syllabus including:Production and maintenance of training methods/tooling and documentation as directed by the Training Manager.
  Maintenance of eLearning syllabus/content.
  Managing access to eLearning as required by project/program requirements.
• Provide operational support to V&V:Contributing to test validation on time and on budget, in cooperation with the customer representatives, during Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) at the program’s relevant site
• Contributing operational concept/context to the correction and validating the Problem Change Reports (PCR’s) in coordination with the other teams (e.g. System Engineering, V&V)
• Contribute to the maintenance of traceability between customer requirements and the functional baseline
• Support Technical Working groups both internally and externally to define technical solutions that are operationally fit-for-purpose.
• Develop and conduct test procedures in conformity with specifications in order to ensure customers’ acceptance of ATM products.
• Provide system use guidance to existing and potential customers when required.
• Deliver ATC Awareness training as required to internal AMS teams.

Bid and Strategic Business Activity

• Provide ATS support and advice to the Thales Engineering and Marketing teams.
• Support development of Sales & Marketing Department product demonstrations in responding to Requests for Tender.
• Deliver product demonstrations to:prospective clients
  client management, technical and operations personnel.
• Review and provide feedback of proposed enhancements of the TopSky product [product roadmap]
• Assist the Operational Support and Training Manager with preparation/validation of AOS estimates in the context of projects/bids

General

• Prioritisation of competing deadline activities
• Identify risks, and propose effective solutions; execute mitigation actions and report on outcomes and residual risks
• Provide recommendations to Lead ATC Operations Specialist and Operational Authorities on modification of ATM related products/features.

Requirements:

• At least 5 years of Operational ATC experience across multiple disciplines.
• Firm understanding and demonstrated experience in training development and instruction.
• Significant ATM product knowledge or at least 2 years as a member of a Project Team involved in the implementation of a modern ATM system
• Excellent written and oral communications skills
• Capable of working in a self-directed environment without direct supervision
• Ability to work in a multicultural environment,
• Assist in ensuring a harmonious work environment in all departments that you are working with by upholding Thales's key values
• Comply with all relevant company Occupational Health, Safety and Environmental policies and frameworks and work practices, with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure safe work practises at all times.
• Comply with all relevant Company policies and procedures
• Willingness to undertake periodic interstate or international travel as part of project/program support.
• ATM End users in-the-field use of Thales solutions / products.
• Operational activities, organisations, roles and customer decision making processes when implementing Thales solutions / products.
• The trend of the evolutions of the strategic operational approaches and the future needs of the customers / users.
• Air Traffic Control Licence (Current or previously held) will be added advantage.
• Knowledge in Operating System [UNIX, Linux, Windows] will be added advantage.
• Proven problem identification and analysis skills and system requirements analysis skills
• PC Software - Word, Access, Excel, PowerPoint, AuthorIT.

• Develop channel partners’ aftermarket capability in a geographic area by resolving product, performance, and process issues.
• Resolve product process and technical issues and ensured dealers meet customer ownership experience, profitability, and growth expectations.
• Communicates with factories on appropriate issues and solutions
• Delivers product training, technical, and/or management training to channel partners, company employees or customers
• Facilitates channel partner employee development by counseling them on training plans and class enrollment.
• Administer product warranty, product support policies and/or processes and other reimbursement policies.
• Provides marketing support to ensure product optimization via customer clinics and assisting with demonstrations and farm shows.

Role Overview:

The Vertical Sales Manager role will be responsible for landing new vertical logos to Apex and/or extend the share of our service scope for specified clients. As part of the company business development strategic across APAC, South East Asiamarket plays essential role for high-tech vertical and brand names. The Vertical Sales Manager is expected to have solid customer portfolio and relationship, business understanding so to utilize Apex unique strength of different air/ocean products and add value to customer supply chain demand. The candidate who with relatively strong experience in freight forwarding including air and ocean, and with proven track record of driving revenue growth for High-techcustomers would be a good fit.

Key Responsibilities:

• Identify effective sales leads
• Actively participate high-tech events and know-how of South East Asia market
• Collaborate with cross-functional teams to develop customized solutions that meet the unique needs of customers in the Asia Pacific market.
• Build and maintain strong relationships with existing customers, ensuring high levels of customer satisfaction and retention.
• Stay abreast of market trends, competitor activities, and regulatory changes to inform business strategy and decision-making.
• Sales discipline and activity management in CRM system

Qualifications:

• Bachelor's degree in business administration, logistics, or a related field.
• Minimum of 5-6 years of experience in business development, with a focus on S.E.A/APAC region and freight forwarding.
• Proven track record of successfully driving revenue growth and achieving sales targets in the designated vertical.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.
• Proficiency in English and additional language skills relevant to the Asia Pacific region preferred.

Key Roles & Responsibilities

• General administrative duties
• Prepare and send out quotations, sales orders and contracts
• Handle IT product-specific sales enquiries
• Assist with sourcing of new or existing products with new or current vendors
• Follow-up on all sales enquiries and orders promptly with accuracy
• Assist in receipt of goods delivered to office and coordinate with project coordinators in ensuring that goods are packed and labelled properly
• Coordinate and Operations Team in ensuring products and/or services are out properly and delivery promptly
• Inform Client and Supplier of unforeseen delays and problems
• Respond to feedback from Client and facilitate after-sales support when requested
• Acknowledges customers by responding to emails, texts and phone calls
• Provides any necessary data or reports to the sales team
• Recording sales trends and liaising with account managers to develop sales strategies
• Establish active communication and engagement with all other departments to help out where necessary
• Expediting requests rush orders and altering sales orders and shipping information as required
• Stay up-to-date with latest sales trends and best practices

Key Requirements

• Proven work experience as a Sales administrator or Sales support agent, preferably on Cisco Tools
• Hands-on experience with CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• A team player with high level of dedication
• Ability to work under strict deadlines
• Certification in Marketing, Sales or relevant field is a plus
• Fluent in speaking & writing in English

What the role is

In the face of rising global health crises such as COVID-19, a rapidly aging population and increasing healthcare consumption and costs, we have to be able to leverage on healthcare data to drive decisions and improvements to care quality, delivery, and value.

You will be part of a team that develops strategies and supporting policies to facilitate the discovery and exploitation of health technology and healthcare data. This team also develops frameworks to govern and manage the security and protection of data. Within the constantly evolving regulatory and policy space of technology, you will be working in a fast-paced and dynamic environment that requires managing multiple priorities and stakeholders with complex needs at the same time.

What you will be working on

• Formulate policies and frameworks relating to healthcare data and technology to enhance MOH’s management and exploitation of health data and technology to achieve our policy, clinical and operations goals.

• Review and refine on-going programs and efforts to empower stakeholders and increase ownership of data security and data protection risks and compliance.

• Assisting with data request evaluations and processes, including personal data protection impact assessments, data security risk assessments

• Resolving ad-hoc stakeholder queries on data governance issues

• Consolidate, track and report progress of data security and protection programmes.

• Collaborate with stakeholders to formulate approaches to protect data and to update senior management on data protection and risk mitigation.

What we are looking for

• Minimum of 5 years experience in data, preferably in the healthcare and/or public sector.

• Bachelor degree in Computer Science, Health Sciences, Health Informatics or related field.

• Experience in developing and implementing strategies and policies. Strategic thinking to reimagine healthcare strategies relating to data and technology, as well as an ability to work through the operational details needed to implement the strategy

• Meticulous, able to work with granular data.

• Good understanding of the use of data in a healthcare environment.

• Excellent command of the English language with strong written and oral communication skills.

• Ability to engage stakeholders and balance conflicting demands, while managing their expectations

• Critical thinking and creative problem-solving skills

Main Responsibilities:

Application monitoring responsibilities

• Define and implement in coordination with the build team the needed application monitoring.

• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.

• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.

• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator…)

• Analyze and manage incidents/problems/requests.

Problem management and continuous improvement

• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.

• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.

• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Shift Timings

• Work hours : 8:45am – 6:30pm SGT and shift rotation 5PM – 2AM SGT

• Rotational Week-end support.

Job Requirements:

• Master’s degree in relevant specialities

• Candidates should have at least 4 years experience in application support activity.

• ITIL certification.

• Good understanding of Capital Markets Domain and market activities.

• Relevant experience on Asset Control software

• Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and specifically market data.

• Relevant experience with working with external source like Bloomberg, reuters

• Expertise in static market data with knowledge of data types, sources, and uses within financial systems, including reference data, price data.

• Proven experience in technical proficiency with strong skills in SQL,

• High level of proficiency in unix/linux scripting.

• Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M.

• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

• Ability to work well under pressure.

Interested applicants please send your resume in MS Word format and attention it to Tan Joanna (R1104661)

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R1104661

Business Registration Number: 200611680D. Licence Number: 10C5117

Responsibilities:

• To manage daily priorities such as incoming enquiries via phone or email
• To prepare quotations, ITQ / RFQ and supporting documents for submission
• To acknowledge PO and order processing (SO) in the SAP system
• To maintain equipment database, SAP warranty record (both SAP and excel database)
• To maintain pressure vessel database, monitor inspection due date and follow up with customer.
• To liaise with sub-contractor for pressure vessel inspection arrangement
• To generate weekly / monthly reports to assist management team in reaching their sales goals (Eg: Commissioning List, weekly; Service team sales report, weekly)
• To liaise / conduct weekly service sales meeting
• To perform various ad hoc duties and provide administrative support as assigned

Requirements:

• Candidate must possess at least a professional certificate, Diploma, Advanced/Higher/Graduate Diploma
• Customer oriented
• Organized, good coordination & follow-up skills
• Competent in MS Office (Excel, Word, etc.)
• Excellent interpersonal & communication skills
• Entry level are welcomed to apply, as training will be provided

Tanglin Mission

Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin we strive to make every individual feel valued, happy and successful. Responsibility, enthusiasm and participation are actively encouraged and integrity is prized. Working together in a safe, caring yet stimulating environment, we set high expectations whilst offering strong support, resulting in a community of lifelong learners who can contribute with confidence to our world.

Our Vision

We aspire to be the best school in the world with a dynamic learning community which nurtures and inspires every individual to be the best they can be. Our core values of Respect, Responsibility and Purpose are at the heart of everything we do across the school.

The Role

This is an exciting opportunity for a fully qualified Learning Support teacher with outstanding subject knowledge to join an exceptional Learning Support team. The ability to support students in the Sixth Form will be an advantage as will a qualification to assess for public examination access arrangements. We would also welcome applications from Learning Support teachers with experience of teaching students with English as an additional language and who would be interested in developing the school’s support systems for multi-lingual learners.

Key Responsibilities

1. Knowledge and Understanding

• A post-graduate qualification in the field of SEND
• Possess the drive and passion necessary to manage the needs of students with disabilities and learning difficulties including but not limited to those associated with:

1. Cognition and learning needs
2. Communication and interaction needs
3. Sensory and physical needs
4. Social, emotional, and mental health needs

• Have an understanding of psychometric testing and be able to interpret recommendations for a student
• A level 7 qualification in psychometric testing, assessment and access arrangements, or equivalent, would be an advantage
• A working knowledge of assessments such as WIAT-III-T, DASH, TOWRE-2, CTOPP-2 would be advantageous, as would experience with applications for access arrangements

2. Teaching and Learning

• Create a safe learning environment where students can flourish
• Recognise the strengths and challenges of individual students and empower them through appropriate support
• Encourage students to self-advocate
• Design curricula to meet the needs of students based on formative, summative and diagnostic data
• Teach across the 11-18 age range, on a 1:1 and small group basis, through taught learning support lessons (Literacy, Numeracy and Study Skills), supervised study sessions and mentoring

3. Liaison

• Report any concerns to a Designated Safeguard Lead
• Collaborate with the other Learning Support teachers and the Senior Academic Support assistants, sharing your expertise
• Work closely with the pastoral teams and the Coordinated Wellbeing Services team (educational psychologist, family liaison officer, school counsellors, nurses) to understand, plan for and meet the needs of individuals
• Work with parents and families to ensure the best outcomes for students
• Liaise with outside agencies such as educational and clinical psychologists, psychiatrists, speech and language therapists, occupational therapists

4. General

• Embrace the school’s commitment to creating a diverse and inclusive environment
• Have an awareness of the issues facing Third Culture Kids
• Take responsibility for overseeing the needs of designated students
• Take responsibility for at least one aspect of LS development each year
• Maintain comprehensive and accurate LS records, including but not limited to Student Profiles, data tracking, planning documents, examinations paperwork
• Actively participate in review and development and undertake professional development linked to the needs of individual students and the faculty

1. Provide technical support to business opportunities.

2. Support to Project-designated product or proposal. Comprehensively coordinate resources, successfully accomplish project POC (Proof of Concept) with significant effectiveness.

3. Prepare project delivery, plan design and review, testing and verification, to ensure that the solution can be stably implemented.

4. With active promotion, projects executed in reasonable process, and delivered with high quality and detail and accurate project materials and deliverables in time.

5. Quickly solve problems in the progress and receive good comment from customers; promptly feedback problems to corresponding departments with advice valuable for effectively improving products and solution;

6. Continuous follow-up on Projects, maintain project delivery record and data sorting; participate in project acceptance test and presentation, and produce project summary report after completion of the project.

7. Collection and Analysis of System and Product Needs, Output of Quality Report, Collection and Analysis of Competing Product, Comprehensive Record of Mid/Large-scale System Implementation.

8. Provide technical support in new product/proposal introduction, material output of product technology, material output of product promotion, marketing activity support.

9. In charge of Planning and Implementation of Customer/User Training

Responsibilities:

1. Responsible for technical support;

2. Write product solutions and responsible for inquires of technical parts of related products.

Requirements:

1. At least Polytechnic or Bachelor’s degree in engineering, telecommunication or computer science related.

2. At least 1 year experience of technical support in IT/CCTV/telecom related industry;

3. Good communication skills and sense of customer-focus, fluent in English and Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.

Job Summary

As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution.

Key Responsibilities:

• Monitor system alerts and identify abnormal system behaviors, following incident isolation procedures.
• Apply resolution scripts or escalate issues as necessary.
• Perform system health checks post-change to ensure no disruptions or issues.
• Manage the lifecycle of incident tickets, including creation, updates, escalation, and closure.
• Review and verify the accuracy of operational scripts, recommending improvements where applicable.
• Consolidate records for reporting, monitoring, and auditing purposes.
• Handle complex incidents and collaborate with L2 for timely resolutions within Service Level Agreements.
• Oversee staff performance to ensure helpdesk service levels are consistently met.
• Investigate and resolve discrepancies and customer complaints, ensuring corrective actions are taken.
• Provide operational updates and conduct training programs for staff.
• Support product onboarding and generate monthly reports.
• Step in to support Technical Helpdesk operations in the event of staff shortages.

Experience and Skills Needed:

• Diploma/Degree in Engineering, Information Technology, or a related field.
• At least 4 years of experience in a Technical Helpdesk or operations environment.
• CCNA, CCNP, or ITIL certification is preferred.
• Prior experience working with government technology agencies is an advantage.
• Strong knowledge of incident, problem, and service request management.
• Ability to work in rotating 12-hour shifts, including weekends and public holidays.
• Strong written and verbal communication skills in English.
• High level of integrity, accountability, and team collaboration.

• Position : Customer Support Officer (Smart Home/Technical Support) - Up To $4,500
• Location : East – Loyang
• Working hours : Monday to Friday | 9am to 6pm | Saturday 9am to 1pm
• Salary (commensurate with experience) : Basic Up to $4,500 + Performance Bonus + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Smart Home Appliances

Responsibilities:

• Responsible for processing of customer enquiry through emails and phone calls
• Liaise with customers on their service enquires
• Provide information to inquires about products and services to the customers and scheduling of appointments
• Ensure effective customer service by coordinating service requirements of the customer with other department as necessary
• Assisting to answer clients on smart home programming information

Requirements:

• Minimum of Higher Nitec & Above with at least one year of working experience
• Training on Smart Home Product & Programming will be provided
• Bilingual in English and Mandarin to communicate with Chinese speaking associate.

Email to: [email protected]

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

UWCSEA Dover has a vacancy for August 2025 for a Teacher of Middle School Learning Support with a possible additional responsibility of Head of Middle School Learning Support.

The Middle School Learning Support team focuses on fostering an inclusive environment that prioritises a student-centred and strength-based approach. UWCSEA are in the initial phases of implementing a tiered support model, and this role involves collaborating with the team around the child to ensure all students can thrive within the UWCSEA learning programme. The successful candidate will be required to have an understanding of tiered support structures and systems within large and dynamic educational organisations. Relevant qualifications that support students with learning differences are required.

For the Head position, the ideal candidate should have relevant leadership experience. They must also be knowledgeable about the unique challenges Middle School students experience and implement effective support and systems to ensure continuity of care as students’ transition from Primary School and then to High School.

Main Responsibilities

• Teachers should contribute positively to the collaborative culture of the Middle School team.
• Teachers should construct learning experiences that challenge students, support diverse learners in each classroom, and demonstrate a strong commitment to concept-­based teaching and learning.
• Teachers should utilise the UWCSEA Learning Principles as a foundation for effective teaching and learning.
• Teachers should keep parents informed about the learning of their children, and be proactive in communication with parents.

Working with students/teaching

• Understand and leverage students' strengths and support their overall well-being through a holistic approach to their academic and personal development.
• Be responsive to students' learning and socio-emotional needs through implementing a range of strategies relevant to individual strengths and challenges.
• Collaborate with students to set their own goals, plan coaching sessions, and create personalised support to achieve those goals, while also encouraging self-advocacy and regularly monitoring their progress
• Guide students in understanding their unique learning profiles and teach them self-advocacy skills to thrive during their High School journey, preparing them for successful transitions to post-secondary opportunities
• Foster positive relationships and promote student well-being to create a supportive learning environment.

Collaboration and Partnerships

• Work in partnership with teachers across various subjects to co-plan and implement strategies that address student needs, strengthen Tier One support, and draw on the principles of Universal Design for Learning.
• Collaborate with the Learning Support team, Heads of Grade and teachers to identify students for support and monitor student progress as needed.
• Develop and maintain positive working relationships with other staff members throughout the Middle School and K-12 Learning Support team.
• Work effectively with Primary and High School to ensure a smooth transition for students and parents.
• View parents as partners in the support process and take relevant actions to foster this.

Data & Assessment - As part of holistic support

• Confidently use and gather different types of data from multiple sources to monitor student progress and well-being around specific educational goals.
• Is confident with understanding external examination board requirements for access arrangements
• Use educational assessments to help guide effective student plans and communicate key information with teachers

Systems & Documentation

• Maintain up to date learning support documentation that is regularly reviewed to ensure alignment across the school sections and the two campuses in line with department policies
• Collaborate with students and parents to create and update student learning plans, ensuring that students are actively advocating for their own needs and goals
• Maintain confidentiality at all times in respect of individual and family circumstances.

For the Head position

Leadership & Strategic Thinking

• Ensure that systems, structures, and approaches align with the K-12 framework for student support.
• Collaborate effectively with various teams and individuals to maintain a cohesive, strategic view across the K-12 continuum.
• Develop, implement, and monitor student support as part of a tiered intervention model.
• Strategically analyse and utilise data to inform and improve support systems.
• Regularly review the effectiveness of support services, working closely with the team to ensure continuity and consistency across grade levels and school sections.

Working with students/teaching

• Plan and teach stimulating and appropriate lessons, targeted to the identified individual learning needs of students, as well as work with small groups and individual students as required.
• Conduct and analyse educational assessments and diagnostic assessments as necessary.
• Implement and monitor student progress through targeted interventions

Collaborate and partnership

• Lead professional learning and collaborative conversations with teachers, parents, students and Heads of Grade over the most appropriate way to support students.
• Liaise with Admissions and the High School Leadership Team to understand the current capacity within High School to support students with learning needs and plan accordingly.

Expectations and Standards

• Follow the UWCSEA Professional Code of Conduct and Safeguarding Code of Conduct.
• Lead in line with UWCSEA Leadership Standards
• Teach in line with the UWCSEA Teacher Standards

Person Specifications

• Relevant degree, a recognised teaching qualification, and learning support teaching qualification are required.
• Considerable experience working with middle school adolescents (11-14 years) and an understanding of the unique challenges faced by this age group.
• For the Head position:Experience leading a Learning Support department in large educational settings.
  Leading in designing and delivering meaningful professional learning to staff within the school setting
  
• A proven track record of supporting students with a range of additional learning needs and confidence in co-planning instruction with teachers as part of our Tier 1 support.
• As we are in the initial phases of implementing a tiered support model, flexibility, optimism, resilience, initiative and adaptability are essential.
• The ability to work with a high level of autonomy, while also collaborating effectively as part of both the High School Learning Support department and the K-12 Learning Support team.
• Experience and knowledge in using data from various sources to guide, implement and track the effectiveness of student support.
• A strengths-based, inclusive philosophy and approach to supporting students is essential.
• The ability to connect with students and build positive and trusting relationships with both parents and Middle School teachers is crucial.
• To maintain a positive, solution-focused attitude in a dynamic, diverse, and high-energy environment.
• The ability to prioritise and manage projects effectively while responding proactively to emerging challenges.
• Excellent communication skills.
• The following would be an advantage:Additional qualifications in educational assessment and testing. E.g CCET
  Experience with literacy interventions
  Experience working in a K-12 context
  Experience and expertise in co-planning with teachers to design effective instruction grounded in the principles of Universal Design for Learning (UDL)
  Experience working with tiered student support structures
  Previous experience as a Classroom Teacher
  
• Teachers should be willing and eager to participate in the five key elements of a UWCSEA education: Academic; Personal & Social Education; Service; Activities; Outdoor Education.
• Academic expectations include enthusiastic participation in Professional Learning.
• Pastoral expectations include the leadership of an advisory group, unless the teacher is exempted due to other responsibilities.
• On average the College expects a yearly contribution of two sessions per week in each season to Activities and/or Service.
• The College expects that teachers will participate enthusiastically in the curricular Outdoor Education experiences which are relevant to their students and will also occasionally volunteer for holiday Outdoor Education trips and/or Service Trips.
• A commitment to diversity and inclusion is essential alongside a willingness to adapt and develop pedagogy to meet the needs of our learners.

Applications

The UWC Mission is to make education a force to unite people, nations and culture for peace and a sustainable future. We are committed to creating a community in which all members feel safe and secure, and know that their authentic selves and individual differences are accepted with respect and care. At UWCSEA, we acknowledge that diversity, equity, inclusion and justice (DEIJ) is an ongoing and evolving process and strive to create and sustain a sense of belonging for all members of our community, past, present and future. All qualified applicants, including those who identify as a part of marginalized group(s) and individuals with (dis)abilities are all encouraged to apply. Our school is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices and all appointments are subject to interview, satisfactory references, identity and criminal record checks.

Responsibilities:

• Response to online queries and coordinate with the relevant teams.
• Utilising system databases to execute routine membership related tasks and generate monthly membership and sales reports.
• Coordinate website/mobile appupdates.
• Conduct site testing, including User Acceptance Testing, mobile apps, websites, and promotions as needed to evaluate functionality and user experience.
• Assist in the creation, coordination, production of content for marketing materials.
• Manage database filtering reports including profiling of the customers for respective marketing campaigns/activities.
• Other ad hoc duties assigned by superior.

Requirements

• Diploma in Business, Communications, or related fields
• One year of relevant working experience
• Proficiency in Microsoft Office and Google Forms.
• Bilingual in both Chinese and English (to liaise with Chinese business associates)
• Meticulous, detail and good organization skills
• Able to work independently and a good team player.

Roles & Responsibilities

• Quantity Surveyor Job Description
• The major duties, tasks, and responsibilities that typically make up the quantity surveyor job description are shown below:
• Examining and reviewing or assessing construction plans and preparing quantity requirements
• Liaising and working collaboratively with site managers, clients, contractors, subcontractors, and stakeholders
• Gathering and preparing reports, analyses, contracts, budgets, risk assessments, and other necessary and relevant documents and forwarding them to the appropriate management or personnel
• Providing advice, recommendations, and suggestions to managers and clients on innovative improvements and new strategies
• Documenting relevant changes in design and updating budgets when required
• Building and maintaining healthy and professional relationships with internal and external stakeholders

Duties & Responsibilities

• Good knowledge of contract and QS procedures and pricing.
• Experienced in procurement, budgeting, estimation, contract administration, measurement of quantities & variation orders
• Compile photos, inspection forms, and all relevant documents required for VOs attachment.
• Well-developed verbal and written communications skill, strong interpersonal & negotiation skills
• Prepare tender documents, contracts, budgets, bills of quantities, and other documentation
• Any other ad-hoc tasks assigned by Superior.

Requirements

• Candidate must possess at least Bachelor's Degree/Professional Degree in Engineering (Civil), Quantity Survey or equivalent.
• 2 ~ 3 years of relevant working experience (QS);
• Demonstrate proficiency and competency in a project QS function and can work independently.
• Traveling from the office to various sites when required

Job Description:

Join our team to support the operations of the Healthcare Cluster Data Warehouses and Data Lake. The Data Analyst will play a crucial role in investigating and resolving issues within SLA, focusing on ETL processes and data visualization using Oracle Analytics Server.

Key Responsibilities:

· Log, track, and manage all support tickets in the ticketing system.

· Collaborate with institutions and application teams to gather relevant information for analysis and execute the resolution process, ensuring timely closure of tickets.

· Conduct monthly and ad-hoc service requests for all tickets raised.

· Participate in internal and management meetings with functional analysts, institutional stakeholders, and Chief Medical Information Officers (CMIOs) to provide updates and insights on ongoing issues and resolutions.

· Monitor application performance and identify areas for improvement.

· Perform validation of data warehouses after scheduled maintenance to ensure they are functioning correctly.

Requirements / Qualifications:

· Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related technical/scientific discipline.

· 1-3 years of experience in data-related support roles, with a focus on ETL and data visualization.

· Familiarity with Oracle Analytics Server (OAS), Tableau, and Informatica PowerCenter is highly desirable.

Skills:

· Strong analytical and problem-solving abilities.

· Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders.

· Proven ability to work collaboratively in a team-oriented environment.

· Detail-oriented with exceptional organizational skills.

Job Responsibilities:

• Experience candidates will be considered for project manager post.
• Assist the Project Manager to plan and execute projects.
• Prepare shop drawings and ensure that all submission documentation get approval from project stakeholder before conducting the work activities at job site.
• Attend project meeting as well as monitor site work progress, sub-contractor and workers attendance.
• Supervise, organize and prepare daily activities planning to ensure work in progress accordance to project schedule.
• Conduct end user training upon T&C completed for Audio Visual System.
• After sales support.

Job Requirements:

• At least 1 year experience or above in relevant field such as configure, troubleshooting and hands on for system integration in Audio Visual System (Q-SYS /Extron / Crestron /AMX /Biamp, etc).
• Software skills in Microsoft office, system programming or autocad will be added advantage.
• Work attitude with strong interest in learning and performing quality hands-on work for assigned task.
• Others: Fresh graduates are encouraged to apply. On job training will be provided.

We are seeking to employ suitably qualified and experienced Senior Academic Support staff to join dedicated teams of professionals in the Arts Faculty.

The appointee is to support the Senior School Music Department’s extensive Music curriculum, extra- curricular and performance schedule. The role will require excellent piano accompanying skills and strong ensemble and composition/arranging skills. The role will require accompanying ensembles and leading and developing performance opportunities for students within the Senior School. The role will require arranging and sequencing music for a wide range of ensembles and groups and promoting an inclusive musical environment where students are encouraged to take risks and enjoy performing for each other. The appointee will also support Music staff in curriculum lessons for an average of 14 hours per week, ranging from ages 11-18 years old. The appointee will be responsible for organising and promoting the annual ‘Battle of the Bands’ with support from the Music Department and lead some agreed Music Co-Curriculum Activities.

The Department currently organises around 20 musical events running throughout the School Year.

The appointee reports to Head of Faculty – Arts through Assistant Head of Faculty (Music) and Music Specialist.

Requirements:

• Minimum diploma qualification, major in Arts or Music
• Excellent piano skills with strong ensemble and arranging skills
• Previous experience of supporting learning in music, or a professional or educational background in arts, is an added advantage
• Excellent English, interpersonal, organisation, and communication skills
• Able to adapt to different students of a range of ages and to different teaching styles
• Sound Microsoft Office knowledge; proficient computer usage
• Ability to work independently and as a positive team player
• Enthusiasm for working with students and teachers
• Approachability, flexibility, and maturity

Working Hours: Mon-Fri 8am-5pm depending on daily music activities with a 45-minute lunch/rest break. There is a requirement to work and support at music events which may take place in the evening or weekends as part of the school Calendar of Events and agreed at the start of the Academic Year. Any overtime or additional hours worked beyond contractual hours will be paid or granted in accordance with the policy/guidelines stipulated in the Staff Handbook. Your hours of work may be amended according to the operational requirements of the School.

Interested applicants, please submit an application letter and detailed resume, stating your current and expected salary, date of availability and contact number via the online system at https://careers.tts.edu.sg/careerportal/main.aspx. In your application, please provide the names and addresses of three people from whom confidential references may be obtained. Please indicate their professional relationship to you.

You can contact the HR department at [email protected] for any enquiries regarding the role.

Closing date for applications is Friday, 1 November 2024

(Only shortlisted applicants will be notified)

CPE Registration No.: 196100114C | Period of Registration: 7 June 2023 to 6 June 2029