Total 40 human resources job vacancies in Customer Service category in Singapore

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders
• Ability to interpret data, visualize and derive insights to drive outcomes
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Interested candidates kindly click the APPLY NOW button or email updated resume to [email protected]

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted applicants would be notified.

Alwin Goh Jun Hao

Registration Number: R2095575

Dynamic Human Capital Pte Ltd | EA License No: 12C6253

Job Summary

• Healthcare institution
• Location: West
• 5.5 day work week
• AWS + Variable bonus + benefits

Responsibilities

• Provide post discharge follow-up via telecommunication and telehealth monitoring under the supervision of a Nurse Clinician.
• Provide post discharge phone calls to patients.
• Provide health screening to the residents in the community and health post.
• Work with nurses to develop and manage care for the patients or residents in the community.

Requirements

• Diploma or Degree (preferably in health related discipline)
• Prior relevant work experience as Allied Health Personnel will be an advantage.
• Fresh graduates are welcome to apply
• Good knowledge of various community services and support in the community setting will be an advantage

Interested candidates kindly click the APPLY NOW button or email updated resume to [email protected]

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted applicants would be notified.

Crystal Phang Yuxuan
Registration Number: R21101123
Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Job Summary:

• Industry: Healthcare
• Location: Jurong East
• Employment type: 4-month contract
• Working hours: 8.30 am - 6 pm (Mon-Thu); 8.30 am - 5.30 pm (Fri)

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on the caller's request
• Handle any other hotline administrative functions such as handling emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline
• Preferably 1 to 2 years experience in the healthcare industry, contact centre environment and/or service-related industry
• Able to communicate, read, and write fluently
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast fast-paced working environment
• Computer literate and good typing skills
• Able to multi-task and work in a stressful environment

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R22110663 / EA Licence No: 12C6253

About Our Client:

• With over 30 years of history, our client is a leading company in the Audio Visual Industry with headquarters in Singapore and offices across Asia.
• Offering integrated technology solutions and services for professional audio-visual and information communication needs.
• Working Hour: Mon - Fri 9.00am - 6.00pm
• Nearby Tai Seng MRT

Job Responsibilities:

• The Service Delivery Manager plays a client-facing role focused on post-sales and service matters.
• Cultivating positive relationships with customers is essential.
• Collaborating with End Users (EU) and Account Managers ensures alignment with all post-sales expectations.
• Working with the service team and Account Managers to ensure comprehensive information is provided; if information is lacking, ensuring its acquisition.
• Conducting regular reviews with end users for key accounts.
• Coordinating with the Sales Team to drive continuous growth in post-sales revenue.
• Managing service delivery for both current and potential clients, locally and regionally.
• Identifying and developing procedures, policies, and standards for customer service.
• Anticipating and meeting client needs and requirements proactively.
• Actively contributing to expanding existing client relationships and generating new business opportunities.
• Evaluating and assessing customer service contracts.
• Ensuring the achievement and maintenance of agreed customer service levels and standards.
• Addressing customer complaints by collaborating with relevant teams to find resolutions.
• Partnering with company management to support and execute growth strategies.

What You'll Need to Succeed:

• The ability to really listen to customers
• Candidate must possess at least Diploma or equivalent in any field.
• Minimally two years of experience in the AV / IT industry
• In-depth knowledge of customer service principles and practice
• Proficiency in MS Office applications
• Can demonstrate a good level of negotiation and communication skills, both internally and with external clients
• Positive attitude and incredible work ethics

How To Apply:
Please click “Apply” if you are interested & fit to the role.

We regret to inform you that only shortlisted applicants would be notified.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253
Toh Qiu Wei | EA Personnel No.: R23116260

Job Overview:

• My client looking for a proficient IT Executive to contribute significantly to the IT automated storage and retrieval machine projects, customer warehouse integration, and providing advanced support.
• In this role, you will assist in project execution, deliver excellent customer support, and ensure seamless operations.
• Your technical skills and customer-focused approach will be vital to their success.

Responsibilities:

IT Projects Implementation:

• Aid in the software project implementation of warehouse automated storage and retrieval systems for customers, including integration with customer ERP systems, IT infrastructure, and networks.
• Collaborate in setting up machines, configuring software, conducting UAT/SIT, and providing software user training for both customers and internal staff.
• Support the software go-live process.
• Thoroughly document IT projects, detailing processes, configurations, and outcomes.
• Perform IT site visits to assess requirements, troubleshoot issues, and gather insights for improvements.

IT Service Support:

• Deliver remote helpdesk and onsite support services for customers, addressing technical needs promptly and professionally.
• Be available onsite on scheduled days to provide hands-on IT software support and ensure customer satisfaction.
• Prepare detailed IT service reports for accurate tracking and analysis.

IT Tasks and Ad-hoc Duties:

• Undertake various IT-related tasks to effectively support onsite customers.
• Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility.

Requirements:

• Availability to travel for customer support in Singapore and Malaysia.
• At least 3 years of hands-on experience in a similar role.
• Experience in software application support, particularly with systems like inventory, warehouse management, and ERP.
• Familiarity with basic IT infrastructure, server setup, and network troubleshooting.
• Strong communication skills to effectively liaise with team members, customers, and vendors.
• Ability to clearly escalate technical and customer inquiries to technical teams and superiors.

To Apply:

Interested candidates who wish to apply for the advertised position, please click on “Apply Now” and "ATTN: JOSL"

Alternatively, you may email us an updated copy of your resume (ATTN: JOSL)

We regret that only shortlisted candidates will be notified.

Email Address: [email protected]
Joseph Low | Registration No: R2089920 | EA Licence No: 12C6253
Dynamic Human Capital Pte. Ltd. | 2 Kallang Avenue #03-08 CT Hub Singapore 339407

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g., NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Are you passionate about providing compassionate care and exceptional service to patients? We are seeking a dedicated individual to join our team as a Patient Services Representative. In this role, you will be the frontline face of our medical facility, ensuring that patients receive prompt and excellent service throughout their visit.

• Multiple Working Locations: Central / West / North (near MRT stations)
• Office hours
• 5.25 or 5.5 day work week
• Competitive Salary up to $2,800 + AWS + Performance bonus

Responsibilities:

• Provide compassionate and professional service to patients, demonstrating care and empathy at all times.
• Handle patient registration, appointment scheduling, and payment collection with accuracy and efficiency.
• Offer financial counseling to patients, assisting them with understanding their healthcare expenses.
• Maintain and update patient records accurately and confidentially.
• Assist doctors with patient medical reviews in consultation rooms as needed.

Requirements:

• Diploma/GCE 'A'/'O' Level/Higher NITEC/NITEC in relevant field.
• Ability to multitask in a fast-paced environment.
• Strong team player with excellent communication skills.
• Prior frontline customer service experience preferred.

Join us in making a difference in patients' lives. Apply now by sending in your detailed resume in MS Word format to be part of our dedicated team!

We regret only short-listed candidate will be notified.

Registration No: R23119349 / Kasie Tay Xiu Yun / EA Licence No: 12C6253

Job Highlights

• Private Medical Clinic
• Competitive remuneration packages + Bonuses
• Stable career opportunity

Responsibilities:

• Perform diagnostic ultrasound imaging to patients according to set protocols and standards.
• Provide accurate ultrasound reports and ensure all records are properly documented.

Requirements:

• Min Diploma/Degree in Ultrasonography, Diagnostic Imaging, Diagnostic Radiography or relevant.
• Minimum 2-3 years of ultrasound working experience preferred.
• Candidates with more years of experience will be considered for a senior position.

Interested candidates kindly click the APPLY NOW button or email updated resume to [email protected]

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted applicants would be notified.

Tan Chee Meng (Gavin)
Registration Number: R1546873
Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Overview:

Our healthcare client is looking for Assistant Director, Contact Centre to be responsible for the overall performance of the Contact Centre. You will drive change, and work with the Head on operational strategies, capacity planning, cost/benefit analysis and performance reviews.

Job Description:

• Oversee Contact Centre operations for 24/7 system readiness
• Ensure staff deliver timely and professional responses across all channels
• Optimize resource allocation to manage inquiries effectively
• Monitor processes with performance indicators and conduct trend analysis
• Facilitate information dissemination, issue escalation, and resolution
• Collaborate with stakeholders to improve service levels
• Provide leadership, motivation, guidance, and training to staff
• Develop individual development plans for staff training and skill enhancement
• Foster open communication between staff and management
• Support recruitment and retention efforts
• Lead quality improvement projects
• Drive changes to workflows and processes to enhance service standards

Requirements:

• A recognised Degree in any discipline
• At least 8 years’ experience in Healthcare / Contact Centre
• Possess strong interpersonal and communication skills with track record of strong working relationship at various levels
• Able to multi-task and work in a stressful environment
• Proficient in MS Office applications

HOW TO APPLY:

If you are interested in the role, please send in your resume in Microsoft Word format by clicking “Apply Now”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

Position: Customer Service Associate, Call Centre

Salary: $2,200 - $3,200 + Shift Allowance + AWS + Variable Bonus

Location: West / North

Job Highlights

• Attractive Staff Benefits.
• Attractive salary commensurate with work experience.
• Good prospect for career advancement.

Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs.
• Provide accurate information and assistance to address caller's inquiries.
• Book or reschedule appointments based on the caller's request.
• Handle various administrative tasks related to the hotline, including managing emails, processing referral requests, and activating emergency protocols.
• Collaborate and communicate effectively with other departments within the institution to ensure seamless follow-up and resolution of caller's requests.

Requirements:

• Possess a Diploma, Degree, or equivalent.
• Minimum 2 years of relevant working experience in customer service and customer handling.
• Candidates who possess relevant experience in the call centre environment will be added advantages.
• Bubbly and cheerful personality with good interpersonal skills.
• Able to commit to rotating shifts, including PHs and weekends.

Interested applicants, please click the apply button to submit your application.

Alyson Ong

Dynamic Human Capital Pte Ltd

Registration No: R22107466

License No: 12C6253

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use, and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Position: Customer Service Officer (Healthcare)

Salary: $2,200 - $2,800 + AWS + Variable Bonus

Location: Across Singapore

Working Hours / Days: 8.30AM - 5.30PM (Mon – Fri) , 08.30AM – 12.30PM (Alt Sat)

Our Public Healthcare Client located (near MRT) is inviting individuals who enjoys customer service to join their healthcare family as a Patient Service Associate.

Candidates without relevant experiences and positive attitude and has a keen interest in customer service are welcome to apply!

Responsibilities:

• Provide frontline services and general administrative duties of the clinic or centre.
• Maintain overall décor and cleanliness at the clinic, front counter and reception area.
• Attend to patients at counters for registration and payment and appointment line.
• Provide financial counselling where necessary.
• Trace case notes for walk-in cases, billing and charges.
• Account for handover and closing of counter payments.
• Attend to clinic complaints and escalate to higher management when needed.
• Assist doctors with patient’s medical reviews in the consultation rooms.

Requirements:

• Possess GCE "N" Level, GCE "O" Level, Professional Certificate/NiTEC or Diploma.
• Minimum 2 years of relevant working experiences in customer service and customer handling preferred.
• Candidate with experiences in the healthcare industry will be an added advantage.
• Open to work overtime and deployment during pandemic.

Interested applicants, please click the apply button to submit your application.

Alyson Ong

Dynamic Human Capital Pte Ltd

Registration No: R22107466

License No: 12C6253

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Position: Service Engineer

Salary: $2,500 - $3,000 + AWS + Variable Bonus
Location: West Region
Working Days: Monday to Friday

Working Hours: 0830am – 1730pm

Responsibilities:

• Service and calibration of spectrophotometers, colour reader, illuminance meter, light meter.
• Performs calibration, repair, and maintenance service work requested in accordance with Japan factory standards.
• Adjusts, aligns, replaces and/ or repairs equipment and components following equipment manuals and drawings and using soldering tools.
• Monitor repair cases and ensure that all repair cases to be complete in Turn around-time as per factory guidelines.
• Maintain stock spare parts as per company guidelines, ensuring monthly stock count and facilitating yearly audit.

Requirements:

• Possess a Diploma/ Higher Nitec in Electrical & Electronics Engineering or equivalent qualification.
• Preferred 1-2 years of relevant working in relevant field.
• Entry level candidate are welcome to apply.

Interested applicants, please click the apply button to submit your application.

Penny Ong
Dynamic Human Capital Pte Ltd
Registration No: R23119168
License No: 12C6253

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

About Our Clients:

• A freight forwarding company which is specializing in air freight, LCL freight and FCL freight.
• 5 days 9am - 6pm
• Salary up to $2,800
• Airport Cargo Road

Responsibilities:

• To assist in the customer service department.
• Must be self motivated and able to work independently.
• Must have the passion in learning and to accept this task.
• Some knowledge in air and sea logistics is an advantage.
• To handle all bookings for both air and sea.
• To liaise with air and sea carriers.
• To liaise with customers.
• To handle al air & sea documentation work like bookings, BL etc...

What You'll Need to Succeed:

• Minimum GCE ‘O’ LEVEL with at least 1 year of experience in freight forwarding industry related roles
• Experienced in utilising Microsoft Office and business emails

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253
Toh Qiu Wei | EA Personnel No.: R23116260

Salary: Basic $4,500 - $5,000 + handphone & transport allowances + VB
Time: Monday - Friday (8.30am to 5.30pm) & alternate Saturday (8.30am to 12.30pm)
Location: Raeburn Park

Responsibilities:

• Manage daily operational activities.
• Manage cost recovery.
• Manage customer feedback/complaints and service recovery.
• Manage all matters relating to vehicle maintenance, repairs, breakdown, accidents and claim settlement.
• Manager operation and maintenance of GBCR vehicle fleet.
• Manage LTA compliance and reporting.
• Manage new rental and projects.
• Develops and implements preventative maintenance programs.
• Manage repair and maintenance budgets.
• Vendor management and relationship.
• Resolve escalated issues arising from operations and requiring coordination with other departments.
• Fleet planning, utilisation and vehicle movement.
• Manage staff welfare, discipline, work performance and HR matters.
• Take lead of all matters within the department and company.

Requirements:

• At least 2 years of relevant experience.
• Min GCE 'O' Level or Diploma.
• Possess Class 3 driving license.
• Proficient in MS Office.
• LTA Compliance and Accident claims knowledge.
• Independent, resourceful and possess a high level of personal drive and commitment in work, responsible, positive with a can-do attitude.
• Able to lead, team-player and able to work well under pressure (able to handle staff and customer issues calmly and professionally).

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Toh Qiu Wei | EA Personnel No.: R23116260