Total 1,959 communications manager job vacancies in Customer Service category in Singapore

Responsibilities

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of account and prioritization of work requests
• Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
• Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives
• Ensure delivery to cost plan
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor Degree in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• At least 2 to 3 years experience in customer success, service delivery or sales, with strong stakeholder management and IT Support skills
• Ability to multi-task, with experience handling a large portfolio of customer accounts
• Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
• IT outsourcing experience with proven track records preferred
• Proven success in achieving project milestones and broad technology awareness
• Possess a full and broad understanding of the services required by the account and of other services and technology potentially available along with good project co-ordination skills
• Strong business acumen, customer focus and good financial management skills
• Self-motivated and proactive in resolving issues and identifying new opportunities on the account
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems

• Build a collaborative and positive work environment.
• Deliver exceptional customer service.
• Develop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved.
• Resolve customer complaints and enquiries in a professional and prompt manner.
• Monitor and track customer response times and quality of service.
  Lead and manage a team of Customer Care Specialists.
• Set performance goals, provide feedback and conduct performance reviews.
• Regularly review the team knowledge on the latest products.
• Optimize processes and practices.
• Possess the ability and foresight to continually review opportunities for improvements and execute them.
• Propose to management on new initiatives for improvement in efficiency or optimization in cost.

Job Requirements:

• Diploma with 4-5 years of relevant experience leading and motivating a team.
• 5 day work week.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

Working Hours: Mon-Fri : 845am - 530pm

Key Responsibilities

1. Lead and manage a team of Customer Care Specialists

• Set performance goals, provide feedback and conduct performance reviews

• Regularly review the team knowledge on the latest products

• Build a collaborative and positive work environment

2. To deliver exceptional customer service

• Develop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved

• Resolve customer complaints and enquiries in a professional and prompt manner

• To monitor and track customer response times and quality of service

• Run performance reports in Zendesk and 3CX to track team performance

3. To optimize processes and practices

• Possess the ability and foresight to continually review opportunities for improvements and execute them

• Propose to management on new initiatives for improvement in efficiency or optimization in cost.

Qualifications & Experience Requirement

1. Minimum of 5 years of experience in Customer Service-related role

2. Must have the experience of leading and motivating a team

3. Must be Bilingual

4. Possesses a customer first attitude

5. Excellent verbal and written communication skills with a keen eye for detail

6. Team player with a willingness to embark on new initiatives to achieve greater level of success

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

Alternatively, you may send your application and resume in MS Words format to [email protected] or Whatsapp to 8767 9648

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)

R:853URNC2C8

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job responsibility:

· Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)

· Assist in student enrolments (enquiries, assessments, registration, etc.)

· Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)

· Record keeping

· Establishing excellent rapport with parents, children and teachers

· Responsible for maintaining brand standards (image and presentation, safety and hygiene)

· Ensuring a positive and nurturing learning environment

· Training will be provided

· Proficient in standard English (required)

· Customer-oriented (required)

· Bilingualism is an advantage

· 5-day work week

· Able to start work immediately

. Location: East, Central & North East

Email [email protected]

• Lead and manage a team of property professionals. This is a management role with areas of responsibility including transactional financial, OH&S, (EEO), operational, HR, negotiation and contracting.
• Contribute to the development and fulfilment of asset strategies by developing asset strategies and plans.
• Ensure that client asset plan expenditure savings targets are achieved.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.
• Ensure that the property asset management service offering is developed, implemented, achieved and maintained.
• Ensure the timely and accurate delivery to the client and senior management of analysis and information for the asset plan, management reports, client’s Annual Reports, Business Plans / overheads and others as required by the management company, relevant authorities and the client.
• Ensure that there are no major risks associated with public liability, fire and lift safety, essential services, non-essential services, the staff and office and contractors. This includes addressing all issues within the appropriate timeframes and ensuring the clients risk management plan is in place for the asset, particularly covering contractors and the management company team.
• Ensure that all company and building systems are operating and maintained appropriately.
• Ensure all Asset Plan and Business Plan KPI’s/targets are achieved, including but not limited to capital expenditure and OH&S.
• Ensure all staff and contractors receive up to date training and site inductions.
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members.
• Ensure that all elements of the Managing Agent Agreement with the client are understood and complied with by the team.

Ongoing

• Provide Advice to Client on the operational requirements of the property.
• Attend Project Control Group meetings for the commissioning of the Assets
• Develop House Rules Fit-out Guides for the property
• Manage the smooth transition of property from pre completion phase to occupation phase.
• Interview and assess and provide recommendations on the staff proposed to be employed on the Asset
• Develop tenant satisfaction plan strategies/client liaison.
• Manage tenant liaison and satisfaction emphasis on tenant retention.
• Building day-to-day management including operations, engineering and compliance matters.
• Lease administration.
• Lease management.
• Advertising and Promotion for the Building
• Manage budget preparation and delivery.
• Manage budget forecasting.
• Finance administration, billing and collection or rentals.
• Accuracy of tenancy schedule.
• Tenancy fit-out co-ordination.
• Capital expenditure implementation, tendering and management.
• Monthly and annual account reporting.
• Building services contract administration and procurement.
• Manage repairs and maintenance.
• Liaise/manage/communicate with legal, town planners, surveyors, project managers, tax and accounting advisers.
• Achieve all financial and operational targets, including the achievement of appropriate financial returns.
• Deliver an exceptional “Management Agent” service to the client, as reflected by client feedback.
• Develop effective and accurate asset plans, budgets and financial reports.
• Make appropriate and acceptable recommendations in relation to operational strategy, capital works etc.
• Receive high level of satisfaction from both tenants and clients in relation to building performance and execution of duties.
• Manage and develop staff effectively, measured by feedback, turnover, performance, etc.

The Service Asset and Configuration Manager will support the identification, control, recording, reporting, verification, and auditing of configuration items (CIs) in a centralised Configuration Management Database (CMDB) while ensuring that processes, tools, and governance are in place and being used in accordance with the ITIL best practices.

Develop, implement, communicate, maintain the IT Asset Management standards, processes, and procedures.

Responsible for the implementation and support of the configuration management tools and systems.

Manage asset discovery processes to ensure up to date and accurate inventory.

Ensure that adequate governance is in place and the Service Asset and Configuration Management (SACM) processes are being executed successfully and are performing within their KPIs.

Ensure integration with the other IT Service Management processes such as Incident, Change and Release Management.

Identify and monitor key risk areas such as technology obsolescence and ensure audit compliance for the in-scope IT Assets

Review and streamline the Asset and Configuration Management processes on a regular basis for efficiency and effectiveness ensuring any agreed changes to the processes are properly approved and communicated.

Plan and manage yearly IT asset verification exercise.

Manage, track and report on all the in-scope IT assets

5-8 years of experience in Information Technology. Relevant experience in managing IT Assets is advantageous.

Experience and strong subject matter expertise with IT Service Management processes including Configuration, change, Incident, Problem and Release Management

Possess working knowledge of IT Service Management and CMBD processes with hands-on experience in one or more ITAM/SAM tools, like ServiceNow, BMC Helix, HPSM etc.

Specialized knowledge of defining, documenting, and implementing Asset Management and Configuration Management processes for both hardware and software CIs

Experience in data analysis, SQL, R/ Python (Or other tools for statistical analysis) and data visualisation tools is advantageous.

ITIL Framework knowledge with a strong understanding of ITIL tools, processes and terminology is an advantage

As the Service Delivery Manager, you are the conduit between operational teams, key stakeholders, vendors & service delivery teams to drive operational excellence across all echnology, including all phases of the ITIL service life cycle, to ensure SLAs are met and key Service Delivery priorities are of focus.

You will provide meaningful metrics to enhance collaboration with key stakeholders and contributing to the end-to-end delivery of service objectives with the opportunity to add value where and how you see fit.

Some of the responsibilities include

• Developing and enhancing relationships with technology and business
• Drive monthly meetings and monitor SLA's,
• Seek continuous improvement across delivery and reporting
• adherence to the agreed SLA’s and KPI’s, and maintain customer satisfaction levels remain above the accepted level.
• Be the Chair for client KPI reporting .
• Have oversight and control of Incident and Problem management.

What you’ll bring

• Proven experience in a similar role, with hands on experience in improving ways of working of that fosters operational excellence.
• Extensive operational experience in supporting large and complex environments and implementing initiatives.
• Experience in effective management of Changes/ Incidents & Problems.
• Demonstrated experience in identifying improvement opportunities and implementing improvement initiatives by promoting continuous improvement, quality assurance and consistency.
• Proven experience in developing and presenting meaningful reporting insights to leadership.
• Previous experience in SLA and OLA management.
• Proven experience in developing and maintaining strong relationships across business and technology teams.
• Minimum 5 years’ experience within the Financial Services Industry.
• Is engaging and approachable and has strong communications skills.
• Has experience working effectively with internal and external stakeholders.

Interested candidates please email your latest resume to [email protected]

Customer Care Manager

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

• Lead and manage a team of Customer Care Specialists

1. Set performance goals, provide feedback and conduct performance reviews
2. Regularly review the team knowledge on the latest products
   

• To deliver exceptional customer serviceDevelop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved

1. Resolve customer complaints and enquiries in a professional and prompt manner
2. To monitor and track customer response times and quality of service
3. Run performance reports in Zendesk and 3CX to track team performance

• To optimize processes and practices

1. Possess the ability and foresight to continually review opportunities for improvements and execute them
2. Propose to management on new initiatives for improvement in efficiency or optimization in cost.
   

Qualifications & Experience Requirement

• Minimum of 5 years of experience in Customer Service-related role

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Description

• Manage daily operation of the Customer Service Dept to fulfill customers' requirements.
• Works on strategy and measures to promote and increase company sales.
• Solve issues to make sure the smooth and efficient delivery of goods and services to customers.
• Coordinate with internal depts to manage item stock and prices.
• Train and mentor the customer service team to handle customer orders and enquiries with high service standards.
• Monitor the team performance and work on improvement and team building.
• Communicate with customers, vendors, and related partners in daily business operations.
• Work closely with Sales Dept to increase company sales.
• Prepare and report monthly summary of Depart performance.
• To perform any other ad-hoc work duties as and when required by Management.

Job Requirement

• Diploma or Bachelor in Business Management or similar.
• At least 5 years of experience in a Customer Service Manager position.
• Ability to define and solve problems, establish facts, analyze situations, and make decisions.
• Good communication skills, interpersonal, and influencing skills.
• Able to interact with and lead employees from different levels.
• Hands-on mentality and can prioritize tasks effectively and efficiently.
• Able to work under pressure and manage multiple tasks.
• Knowledge of ERP/NAV systems is a plus.
• Work location: No. 5, Jalan Tepong.
• Working Hours:
• 7.00 am to 4.30 pm (Monday to Friday)
• 7.00 am to 11.00 am (Alternate Saturday)

Attractive Staff Benefits: Good Performance Bonus, Comprehensive Medical Benefits, Staff Purchase, and many more.

$4,000 - $4,500
5.5days (Mon to Fri 10am-7pm | Sat 10am-2pm)
Farrer Park

Reporting to the Centre Director on administration matters This role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities:

• Oversee the daily operation of the centre.
• Implement quality standard for all programmes in centre.
• Handle centre tour; operation portion.
• Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc)
• Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc
• Conduct daily health checks with champs at the door when necessary
• Assist parents in the purchasing of merchandise such as uniforms, caps, books etc
• Conduct stock take and restocking of supplies such as merchandise and stationeries etc
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements:

• Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.
• Proficient in MS Office (Word, Excel and PowerPoint)
• Able to teach primary school subjects will be an advantage

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

About the Job

Customer service Manager: Sales and marketing - Refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company's products or services. It involves addressing customer inquiries, resolving problems or issues, and ensuring customer satisfaction. As a Agile Service Manager participant, the primary goal will be to build positive relationships with customers, enhance their overall experience, and maintain their loyalty to the business with respect to the sales and marketing responsibilities in Customer Service roles organization the aim is to promote and sell products or services to customers. While your sales activity will be primarily focuses on the tracking and execution of inquiries logging and closure, Generation of RFQ and follow up for PO for our products and services, to facilitate the process of selling. While the marketing encompasses a broader set of activities that create awareness, generate leads, and facilitate sales conversions, and monitor the KPI’s of the sales and marketing group for world wide activities.

Duties and Responsibilities

• Responding to customer inquiries: Addressing customer questions, concerns, and requests promptly and effectively through various communication channels such as phone, email, live chat, or in-person.
• Problem-solving: Identifying and resolving customer issues, complaints, or technical difficulties in a courteous and efficient manner, aiming to exceed customer expectations.
• Providing product or service information: Offering detailed and accurate information about products or services to help customers make informed purchasing decisions.
• Handling transactions: Assisting customers with purchases, refunds, exchanges, or any other financial transactions, ensuring accuracy and security
• Maintaining customer records: Updating and managing customer databases or CRM systems to keep track of customer interactions, preferences, and history for personalized service. Familiar with CRM software, Odoo, Sales Force or applicable systems.
• Managing customer feedback: Actively seeking and collecting customer feedback, both positive and negative, and using it to improve products, services, or processes.
• Escalating complex issues: Identifying situations that require higher-level support or specialized knowledge and escalating them to appropriate departments or supervisors.
• Maintaining the company forecasts to the AOP, providing revenue reporting and information weekly, monthly quarterly. Work with the VP on the success models, presentations, sales analysis and variance to sales as and when required.
• Market research and analysis: Conducting research to understand target markets, customer needs, competitors, and industry trends to identify opportunities and inform sales and marketing strategies.

GROUP ACTIVITY

• Lead generation: Collaborating with the sale teams, and distributors towards and executing strategies to attract potential customers and generate qualified leads through various channels such as advertising, content marketing, social media, events, and referrals.
• Product/service promotion: Supporting marketing campaigns, messaging, and materials (e.g., advertisements, brochures, websites) to effectively communicate the value proposition and benefits of products or services.
• Supporting Sales presentations and learning negotiation skills and practices: Engaging with potential customers, delivering persuasive sales presentations, addressing objections, and negotiating terms to close deals and achieve sales targets.
• Relationship building: Building and maintaining relationships with customers, partners, distributors, or other stakeholders to foster long-term loyalty and repeat business.
• Sales forecasting and planning: Analyzing sales data, market trends, and customer insights to forecast future sales, set targets, and develop sales strategies and plans.
• Customer relationship management (CRM): Utilizing CRM systems to track customer interactions, manage leads, and optimize sales and marketing efforts.
• Collaboration with other departments: Collaborating with product development for customer sample support, and other internal teams to gather insights, align strategies, and ensure a seamless customer experience.

Tactical and Indirect Responsibilities:

• Support the sales team in quote to customers & help follow up on status & close orders
• Order entry and acknowledgement
• Work with internal team to support sample requests. Follow up with customers on status of samples, and work with the sales team to convert them into orders
• Work with production, planning and control to schedule shipment. Work with customer & internal teams to pull in where necessary
• Support the sales team on weekly reports and updates. Prepare material for the weekly revenue calls, as well as funnel reports
• Help the sales & Marketing VP with price book updates, and in maintaining price book and the distribution of price books to channel partners.
• Support the team in organizing trade shows

Qualification Guidelines

Minimum Education

• Degree or Diploma in Engineering or equivalent

Minimum Experience

• 8 years work experience in a similar role
• Strong focus on building customer relationships, and proven ability to support sales team to grow business
• Experience in the Semiconductor industry is a must

• Lead and supervise a team of Customer Care Specialists
• Establish performance objectives, offer feedback, and conduct performance evaluations
• Periodically assess the team's knowledge of the latest products
• Foster a collaborative and positive workplace atmosphere
• Provide outstanding customer service
• Develop and implement customer care processes and policies, continually reviewing them for enhanced productivity
• Address customer complaints and inquiries promptly and professionally
• Monitor and evaluate customer response times and service quality
• Generate performance reports in Zendesk and 3CX to track team effectiveness
• Enhance processes and procedures
• Demonstrate the ability to consistently identify opportunities for improvement and implement them
• Recommend new initiatives to management for efficiency enhancement or cost optimization

Interested candidate who wish to apply for this position, please send in your resume to [email protected].

Wecruit Pte Ltd

EA License No. 20C0270

This role involves a blend of technical expertise, customer service, and sales support, ensuring optimal use of our ITCH operations.

Key Responsibilities:

- Client Support: Assist clients in understanding and utilizing data from ITCH operations.

- Address any queries or issues, ensuring a high level of customer satisfaction.

- Optimization of ITCH Operations: Guide clients in enhancing the efficiency and effectiveness of ITCH operations.

- Claims and Warranty Assistance: Provide support in the event of claims and manage warranty-related issues.

- Technical Demonstrations: Conduct on-site demonstrations of equipment for crew members when ships are in port.

- Onboard Trials: Join ships on voyages to demonstrate the ITCH system in action, showcasing its features and benefits.

- Sales Support: To assist the regional sales director and colleagues with sales-related activities to drive regional growth, when not engaged in the above activities.

Qualifications:

- At least 1 to 2 years in operational roles within Maritime / Shipping industries. Ex ship-cadets are welcome to apply.

- Professional technical maritime certificates, or Diploma in Marine Engineering.

- Technical proficiency, with the ability to understand and operate equipment.

- Strong problem-solving and customer service skills.Willingness to travel, including joining ships for voyages.

- Good communication and presentation skills.

- Collaborative mindset, able to work closely with the sales team.

- Benefits:Opportunity to be a part of a dynamic and innovative team.

- Exposure to diverse regions and maritime operations.

- Competitive salary and benefits package.

Employment Type
Full-time

Edit job description

Customer Care Manager | Upper Thomson

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

1. Lead and manage a team of Customer Care Specialists Set performance goals, provide feedback and conduct performance reviews
   Regularly review the team knowledge on the latest products
   
2. To deliver exceptional customer serviceDevelop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved
   Resolve customer complaints and enquiries in a professional and prompt manner
   To monitor and track customer response times and quality of service
   Run performance reports in Zendesk and 3CX to track team performance
   
3. To optimize processes and practicesPossess the ability and foresight to continually review opportunities for improvements and execute them
   Propose to management on new initiatives for improvement in efficiency or optimization in cost.
   

Qualifications & Experience Requirement

• Minimum of 5 years of experience in Customer Service-related role

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Reporting to the Centre Director on administration matters This role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities:

• Oversee the daily operation of the centre.
• Implement quality standard for all programmes in centre.
• Handle centre tour; operation portion.
• Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc)
• Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc
• Conduct daily health checks with champs at the door when necessary
• Assist parents in the purchasing of merchandise such as uniforms, caps, books etc
• Conduct stock take and restocking of supplies such as merchandise and stationeries etc
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements:

• Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.
• Proficient in MS Office (Word, Excel and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organised and able to multi-task
• Able to teach primary school subjects will be an advantage

Senior Care Centre

· The Centre Manager is responsible to lead and manage the full aspects of the centre’s day-to-day operations.

· Provide leadership for the holistic care management of the clients.

· Responsible for the preparation of MOH inspection and licensing.

· Participate in the workplace health, safety and emergency preparedness exercise.

· Responsible for the occupancy rate of the centre.

· Manage the Allied Health team in delivering quality services to Day Care patients and families.

· Ensure robust coordination and communication within the interdisciplinary team.

· Actively engage external stakeholders which are part of patients’ care community.

· Ensure compliance with all required nursing standards and relevant regulations.

· Develop, implement and maintain policies, procedures, and work processes to guide care delivery.

Community Rehabilitation Programmes

· Setting up of Community Rehabilitation Programmes based on the requirements by relevant authorities.

· Coordinate with Rehab team to prepare the Client’s Care Plan.

Manpower Management & Development

· Effective and efficient manpower planning in accordance with MOH guidelines and standards.

· Provide coaching, training and counselling of staff.

Resource Management

· Responsible for proper management of resources which is cost effective, ensure quality standards and improve productivity.

Requirements:

· Possess a Diploma, Graduate Diploma or Bachelor’s Degree in Social Work/Community Care/Gerontology.

· Minimum 6 years’ in related field is required.

· Strong organizational skills, good communication, interpersonal and writing skills.

· Relevant working experience in healthcare setting preferred.

· Must have passion to serve the elderly and well trained to handle dementia clients.

COMPETENCY AND PROFICIENCY LEVEL

Must-Have Competencies

- Collaboration Practices Across Disciplines and Sectors – Level 4

- Department Performance Management – Level 4

- Emergency Response and Crisis Management – Level 4

- Financial Management – Level 3

- Manpower Planning – Level 4

- Workplace Safety and Health – Level 4

- Strategy Implementation – Level 4

Good-To-Have Competencies

- Quality and Audit Management – Level 4

- Diversity Awareness and Management – Level 4

- Risk Management – Level 4

- Workplace Safety and Health – Level 4

- Change Management – Level 4

- Strategy Planning – Level 4

Critical Core Skills

- Communication – Advanced

- Influence – Advanced

- Collaboration – Intermediate

- Adaptability – Intermediate

- Decision Making – Advanced

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website https://www.skillsfuture.gov.sg/skills-framework/social-service

Description

Join our team as a Centre Manager for a leading children's charity! Make a lasting impact by overseeing our 3 centre, where you'll nurture a supportive and engaging environment for staff and the children we serve. Spearheaded daily operations, managed resources, and led a passionate team to deliver top-quality programs and services. Your strategic mindset will drive growth, community engagement, and fundraising efforts, ensuring our mission of empowering and enriching young lives thrives. If you're a dedicated leader with a heart for making a difference, apply now to play a pivotal role in shaping a brighter future for needy children.

Roles and Responsibilities

• Managing and engaging beneficiaries
• Planning activity calendars
• Preparing lesson plans and curriculum materials
• Planning activities with partners & sponsors
• Coordinating with activity partners & sponsors
• Recruiting and engaging volunteers
• Engaging MSF and Government stakeholders (monthly reporting, referrals)
• Training, onboarding and management of Outreach Interns
• Data Entry (Hubspot)
• Activity Facilitator on days with activities
• Preparing and executing activities
• Cleaning up the centre & organising inventory
• Student administration & customer service (managing attendance and post-activity feedback sheets, answering queries, resolving complaints)
• Managing volunteers during activities (giving instructions, briefing & debriefing)

Notes

• Workdays: Wed to Sun, Off on Mon and Tue; Weekends are non-negotiable
• Application Process: Pre-Interview > Volunteering Session x1 > Final Interview > Offer

Responsibilities:

• In charge of operations management, employee development, customer satisfaction, and business growth.
• Resolve client inquiries and remarks, services.
• Oversee the completion of repair, maintenance, and emergency work within the proper standards.
• In charge of directing the company, customers, and employee’s management of development and operations.
• Recognize the requirements of every location to address operational problems.
• Inspect all site actions follow the rules that consumers have established.
• Arrange inspections to assess customer satisfaction, inventory, task progress, and technician performance.
• Hold daily meetings with the team to discuss and make improvements.
• Develop staff training programs that cover SOP and safety guidelines.
• Respond to calls for assistance and handle requests after regular business hours.

Requirements:

• Degree or diploma in a relevant field of study.
• At least 3-5 years of experience managing ACMV projects.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Roles & Responsibilities

Reporting to the Centre Director on administration matters, this role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities:

• Oversee the daily operation of the centre.
• Implement quality standard for all programmes in centre.
• Handle centre tour; operation portion.
• Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc)
• Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc
• Conduct daily health checks with champs at the door when necessary
• Assist parents in the purchasing of merchandise such as uniforms, caps, books etc
• Conduct stock take and restocking of supplies such as merchandise and stationeries etc
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements:

• Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.
• Proficient in MS Office (Word, Excel and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organised and able to multi-task
• Able to teach primary school subjects will be an advantage

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

Customer Care Manager ( ventilating products) - Manage Feedback / Optimize Process [3770]

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

1. Lead and manage a team of Customer Care SpecialistsSet performance goals, provide feedback and conduct performance reviews
   Regularly review the team knowledge on the latest products
   
2. To deliver exceptional customer serviceDevelop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved
   Resolve customer complaints and enquiries in a professional and prompt manner
   To monitor and track customer response times and quality of service
   Run performance reports in Zendesk and 3CX to track team performance
   
3. To optimize processes and practicesPossess the ability and foresight to continually review opportunities for improvements and execute them
   Propose to management on new initiatives for improvement in efficiency or optimization in cost.
   

Qualifications & Experience Requirement

• Minimum of 5 years of experience in Customer Service-related role

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

We are looking for an experienced technical professional to join our Products & Services delivery team. The Service Delivery Manager will be responsible for leading the team in ensuring the efficient and effective delivery of products & services to meet customer expectations, drive continuous improvement, and maintain a high level of customer satisfaction.

The Service Delivery Manager is an all-rounded technical professional who has a deep understanding of the products and current technologies. He can work well with customers and is equipped with leadership to manage the team to meet delivery timelines and support scopes.

Responsibilities:

• Develop and maintain strong relationships with key clients, acting as the primary point of contact for all service delivery-related matters.
• Understand clients' requirements, generate an implementation plan & perform the implementation within the designated targets.
• Define and implement service delivery strategies, policies, and procedures to meet client needs and organizational objectives.
• Lead, mentor, and motivate a team of professionals, providing guidance and support to ensure high performance and adherence to SLAs.
• Monitor service performance against established metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed.
• Provide standby, operational support, and monitoring for post-implementation
• Collaborate with cross-functional teams to resolve escalated service issues and ensure timely resolution of client inquiries and concerns.
• Conduct regular service reviews with clients to assess satisfaction levels, gather feedback, and identify opportunities for service enhancement.
• Drive initiatives to automate and streamline service delivery processes, improving efficiency and scalability.
• Stay abreast of industry trends and best practices in IT service management, incorporating relevant innovations into service delivery practices.

Requirements:

• At least 3 years experience in a similar role, with a track record of success in IT products & services delivery management.
• Strong technical background with expertise in IT infrastructure, systems, and networking.
• Solid understanding of ITIL framework and best practices in service management.
• Excellent leadership and people management skills, with the ability to inspire and motivate team members to achieve common goals.
• Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Certification in ITIL, PMP, or other relevant qualifications preferred.
• Hand-on skillset in the following area:

(1) Software and Internet Protocol

(2) Networking and WiFi technology

(3) Linux, Database, Web Servers and Web application

Customer Care Manager

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

1. Lead and manage a team of Customer Care Specialists

• Set performance goals, provide feedback and conduct performance reviews

• Regularly review the team knowledge on the latest products

2. To deliver exceptional customer service

• Develop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved

• Resolve customer complaints and enquiries in a professional and prompt manner

• To monitor and track customer response times and quality of service

• Run performance reports in Zendesk and 3CX to track team performance

3. To optimize processes and practices

• Possess the ability and foresight to continually review opportunities for improvements and execute them

• Propose to management on new initiatives for improvement in efficiency or optimization in cost.

Qualifications & Experience Requirement

Minimum of 5 years of experience in Customer Service-related role

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

You will be working with a Germany based electrical manufacturer. They have presence in more than 40 countries. You will be managing the regional customer service.

Job Scope:

• Develop and execute a comprehensive customer service strategy for the Asia region aligned with the company's overall business strategy.
• Monitor and analyze customer feedback and current processes for areas of improvement; implement action plans and allocate resources accordingly.
• Set and approve targets for the functions within the Asia customer service hub, ensuring their achievement.
• Manage the customer service organization to deliver outstanding service, meeting or exceeding customer commitments.
• Provide regular reports on customer service performance to senior management and handle escalations.
• Ensure compliance with relevant regulations and standards related to customer service.
• Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
• Lead the customer service team through coaching and performance management to foster a positive environment, encouraging employee retention and satisfaction.

Requirements:

• Preferably 10 years of experience in B2B customer service, preferably in manufacturing or trading industry
• Preferably 3 years of customer service team management experience, covering multiple countries

EA Licence: 17C8713