Total 24,781 relationship manager job vacancies in Others category in Singapore

• Supervising both back-of-house and front-of-house operations.
• Ensuring food and service quality for guests.
• Making sure health and safety regulations are complied with.
• Keeping track of operational costs.
• Logging and managing reservations.
• Addressing any customer concerns.
• Creating a positive environment for staff and customers.
• Hiring, training, and monitoring staff.
• Monitoring inventory and delivery schedules.
• Ensuring food quality.
• Communicating with vendors and suppliers.

Management duties and responsibilities

• Drive daily operations and service of all areas of business.
• Participate in the recruiting process.
• Assist with onboarding of new employees.
• Ensure proper documentation and training of employees.
• Ensure correct and timely reporting.
• Communicate effectively with all staff members.
• Develop and maintain positive working relationships with all key stakeholders.
• Provide support to the senior management team.

Working Location: Marine Parade

Working days: 6 days a week

Working time: 10am - 930pm

Responsibilities:

• Able to manage a team of beauticians and therapists
• Able to lead the team to achieve monthly sales target
• Able to provide professional facial / massage services
• Able to provide professional consultation and advice to customers on suitable beauty products and treatments
• Able to handle customer complaints, motivate staff morale and provide guidance to staff
• Able to assist in hiring and training beauticians as and when required
• Able to handle emergency issue, customers’ requests, and complaints with elegance
• Responsible for the monthly and quarterly plan
• Any others task assigned by company

Requirements:

• At least 5 years of proven relevant working experience in hands-on massage
• At least 3 year experience of manager role in the massage industry and familiar with industry practice. Eg: Shop Manager or Outlet Manager
• Bilingual. Fluent in English and mandarin in order to communicate with customers
• Exceptional leadership skills
• Strong sales and negotiation skills

EA License: 22C1153

As a General Manager, you are responsible for leading a team to run the day-to-day operations and fulfill the following responsibilities:

Job responsibilities: -

• Creating and implementing strategies to grow the company’s business
• Planning and managing the manpower to ensure no disruption to the operations
• Ensuring that the team can deliver quality service to the customers
• Working closely with the sales team to retain customers
• Developing new solutions to meet customer’s needs
• Improving internal processes for better productivity
• Developing key performance goals and managing the performance of staff
• Managing the budget and monitoring the financial health of the company

Skills and Qualifications: -

• At least 8 years of relevant work experience as a senior manager or GM
• In-depth technical knowledge of the dry-cleaning industry
• Able to interpret financial reports and manage the company’s budget
• Excellent leadership skills and effective conflict-resolution and problem-solving skills

Meticulous and good communication skills. We offer a competitive remuneration package based on qualifications and experience. We regret that only short-listed candidates will be notified.

Brief Summary:

• Basic $3800 - $4200 (Depends on experience)
• Mon - Fri; 9.00am to 6.00pm
• Working location: Lower Delta Road
• Permanent role

Job Responsibilities:

1. Lead and motivate a small customer services team.
2. Handle customer issues and complaints.
3. Collaborate with suppliers and vendors, including key carriers, to enhance services.
4. Drive top-line growth through retention, penetration efforts, and business development.
5. Regularly review and optimize business processes and customers' SOP.
6. Review service experience, discuss improvements, and build relationships for business growth.
7. Audit responsibilities for filing and updating customers' and suppliers' records in iFMS.

Job Requirements:

• Min. general degree or professional diploma in business / sales & marketing / logistics.
• Min. 1-2 years of relevant experience leading a team in the logistics industry.
• Proficient in Portnet is an advantage.
• Pass Singapore Customs Declaration Test is an advantage.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

This role will see the incumbent responsible for facilitating and supervising daily operations at a store(s) to make sure our beauty advisors work together effectively to generate sales and contribute to shop upkeep. Their duties include communication on inventory orders, scheduling employee shifts and training new employees.

ROLES & RESPONSIBILITIES

• In-charge of overall store day-to-day operations and ensure smooth operations.
• Develop and implement sales strategies aimed at consistently driving sales volume and achieving store sales targets.
• Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.
• Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
• Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.
• Assist in store promotional events and campaigns with the corporate team.
• Roster planning.
• Atriums and roadshows supervision and participation.
• Ensure full understanding of changing trade dynamics and development in the retail industry, in order to recommend effective channel & sales strategies that will give the Company a competitive edge.
• Monitor and evaluate the effectiveness of trade promotions and in-store promotions to determine whether these meet the Company' objectives.
• Ad hoc duties as assigned.

Requirements

• Diploma in any discipline.
• At least 3 - 5 years of relevant working experience in health & wellness retail industry. preferably with supervisory experience.
• Good communication and presentation skills.
• Willingness to motivate and be an exemplary leader for the team.
• Demonstrated strong problem-solving skills.

Responsibilities

• Responsible for leading in continuous development and improvement of the company and assist in the development and formulation of long and short-range planning, policies, programs and objectives.
• Responsible for developing the operational plan and establish procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer, licensor and company quality standards.
• Responsible for achieving ptimum employee levels with least amount of overhead and raw material costs to meet annual budgetary plan.
• Responsible for developing and improving team through replacement, planning and activities
• Responsible for all the written performance reviews of all management and supervision within your area of responsibility

Requirements

• Min Diploma in Engineering
• Min 5 years of working experience in managerial role in Manufacturing / Oil&Gas/ Precision Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Overall in charge of the Central Kitchen. To contribute to the successful operation, maintenance, and constant improvement of central kitchen production to achieve target.

• In charge of weekly and monthly reports
• Manage and control Profit & Loss as well as overall cost in central kitchen
• Checking financial statement for central kitchen
• Updating of the monthly Production reports
• Supervise Central Kitchen Supervisor(s) and Production staff
• Improve and maintain on the Central Kitchen’s production efficiency
• Work closely together with R&D and Operations department
• Responsible for the cash management in the Central Kitchen
• Checking and maintenance of Central Kitchen machineries
• Checking of inventory and raw-material reports as well as planning for purchases
• Analyse HR and Purchase reports
• Undertake any ad-hoc assignments from supervisor

about the company
Our client is a renowned global financial services consulting firm.

about the job

• Provide strategic GST advisory services to clients across various industries and geographies.
• Analyze and interpret GST regulations, rulings, and updates to provide timely and accurate guidance to clients.
• Assist clients in identifying GST risks and opportunities, including optimizing GST recovery and minimizing liabilities.
• Collaborate with internal and external stakeholders to develop innovative solutions tailored to each client's unique needs.
• Stay abreast of emerging GST trends, legislative changes, and best practices to enhance service delivery and client satisfaction.

skills and experience required

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• Minimum of 5 years of experience in GST advisory, preferably within a global consulting firm or a reputable tax advisory firm.
• In-depth knowledge of GST laws, regulations, and compliance requirements across multiple jurisdictions.
• Strong analytical skills with the ability to interpret complex tax issues and provide practical solutions.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and colleagues.
• Professional certifications such as CA, CPA, or equivalent credentials preferred.

To apply online please use the 'apply' function

Krystal Kwah (EA: 94C3609/ R22104933)

Job Description:

• Perform daily operation tasks (including Kitchen Operations)
• Manage a team of Full time and Part time crew members in your assigned restaurant (including recruitment)
• Assist in Training and Development for new hires in terms of kitchen, counter and dining operations for business growth
• In-charge of stock check & ordering, confirm the condition of all delivery items are within specifications, and ensure proper storage of all stocks
• Responsible for the sales and cash float used during the shift, comply with all the Finance and Operations Department cash-handling policies
• Provide service excellence to our customers and able to handle complaints, performing service recovery and giving recognition to staff based on customer compliments
• Oversee that all equipment of the entire restaurant are fully-functioning, taking initiative for simple repair works where necessary
• Undertake any operation related duties as assigned by the Restaurant General Manager or Area Managers

Job Requirement

• 1 year full time experience in F&B industry,
• Willing to work shift and weekends/Public Holidays
• At least 2 years of supervisory work experience in any QSR (Quick Service Restaurants)
• Proficient in spoken and/or written English

Interested applicants please click Apply Now.

Roles & Responsibilities

Job Description:

• Create and execute project work plans and revise them as appropriate to meet changing needs and requirements
• Set priorities and contingency plans to maintain effectiveness given the limitation of budget constraints
• Propose and respond to client requests for any additional work required, and ensures that all variation orders are feasible and capable of being completed on time and within budget
• Monitor the project costs to ensure the profitability and legal compliance of the overall project
• Analyze and optimize project cash flow, revenue, margins, and bill rates variation
• Report to Managing Director

Job Requirement:

• More than 10 years’ façade project management experience
• Good in planning and cost management
• Have good presentation skills to effectively convey your ideas to clients and contractors
• Highly motivated and a good team player
• Dynamic with excellent communication and time management skills.

The Role Responsibilities

Support the Product Owner with the implementation of the Data Management standards across CCIB Client Coverage including but not limited to the tasks arising from the Data Privacy Transformation Programme (DPTP) assigned to Client Coverage business.

Strategy

· This role is positioned within the Client Lifecycle Design and Management (CLDM) Business Transformation / change team and targets to drive the required change delivery and implementation across CCIB Client Coverage. The nature and purposes of the projects may vary across regulatory, cost efficiency and operational efficiency domains.

Business

· Develop a deep understanding of the current state of CCIB Client Coverage’s data, processes, and systems

· Drive completion of key milestones for Client Coverage in accordance with the overall DPTP programme and the Risk Remediation Plan.

· Leads the Data Discovery exercise for all the Data standards and complete mandatory artefacts (Data Discovery Templates, Data Flowchart, Data Inventory etc.)

· Performs Gap Analysis of current state against the requirements in the Data Standard.

· Coordinate reviews and sign-off with GPOs (Group Process Owner Support) for all the above.

· Conduct and Lead Business Impact Assessments on the business and process from the tools/enablers that the Central DPTP team delivers to CCIB CC.

· Design Target Operating Models to conform to Data Standards, identity business solutions to meet the requirements in a complex process and technology environments, validate impact assessment & drive implementation plan

· Lead and drive key Change Management outcomes including Operational design, Communications, Learning, Operational Readiness & Operational Guidance to embed Data Management Standards for end user communities

· Effectively engage senior business stakeholders across geographies -Strong communication skills and ability to tailor complex content to stakeholder audiences

· Build strong and effective relationships with programme and business counterparts

· Proven experience in co-ordination of multiple dependencies and stakeholders in complex, large scale deployment environments

· Work effectively with other members within or outside of the team to ensure that deliverables are completed timely and to the required quality standards

Processes

· Scope is limited to CCIB CC processes

People & Talent

· Promote professional and personal growth through effective talent management

· Effectively manages relevant business stakeholders across CCIB CC

Risk Management

· Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees e.g. Non Financial Risk Committees, CCIB Risk Committees, Country Financial Crime Risk Committees etc.

Governance

· Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· CFCC

· DPTP / DSP

· Group Process Owners Support (GPOs)

· System Process Owners Support

· Chief Product Owner and the Hive

· Client Coverage Business Heads/ delegates

· Product Management (System/Platform Owners)

· Technology Delivery Partners

Our Ideal Candidate

· Degree or Professional Education/Qualifications from a recognized University.

· 5+ years of Direct Experience working in or consulting for Financial Institutions is critical. Knowledge of Banking process highly desired.

· Experience with reviewing, understanding and mapping a complex business process to determine how specific regulatory obligations & policy requirements impact a process and the respective controls/elements in those processes.

· Experience with designing solutions to meet policy and regulatory requirements for existing processes, in collaboration with technology.

· Strong prioritization and organizing skills matched with the ability to manage stress, time, and change effectively

· Prior experience working in Agile Scrum team will be advantageous

· Technical knowledge of privacy laws and regulations in the UK (GDPR), Singapore (PDPC) and Hong Kong (PDPO) as a minimum, including the guidelines and recommendations of the respective Privacy Regulators like the UK ICO would be good to have

· Ability to take initiative, identify opportunities and work with minimal management oversight

· High level of attention to detail with the ability to identify areas of focus for solution design and implementation

· Ability to create effective work relationships across functions & borders

· Focused, organized, results-oriented and works independently to strict timeframes

· Ability to understand policy, standards, and procedural requirements

· Hands-on experience in operating model design (people, process, technology, information) with an ability to articulate complex ideas in layman-friendly terms

· Proven experience in co-ordination of multiple dependencies and stakeholders in complex, large scale deployment environments

· Basic project management skills such as tracking tasks and progress, manage timelines and ensure milestones are met.

· Proficiency in creating clear and concise documents.

· Flexible to adapt to changing requirements and priorities

· Team-player with excellent collaboration skills

· Any other relevant project management certification(s)

Role Specific Technical Competencies

· Change and Business Transformation

· Business Acumen

· Planning: Tactical, Strategic

· Agile Methodologies

· Analytical Thinking

· Coaching Others

· Business Process Design

· Strong Stakeholder Management

· Communication (oral, written, presentation)

· Time Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Responsibilities:

• In charge of operations management, employee development, customer satisfaction, and business growth.
• Resolve client inquiries and remarks, services.
• Oversee the completion of repair, maintenance, and emergency work within the proper standards.
• In charge of directing the company, customers, and employee’s management of development and operations.
• Recognize the requirements of every location to address operational problems.
• Inspect all site actions follow the rules that consumers have established.
• Arrange inspections to assess customer satisfaction, inventory, task progress, and technician performance.
• Hold daily meetings with the team to discuss and make improvements.
• Develop staff training programs that cover SOP and safety guidelines.
• Respond to calls for assistance and handle requests after regular business hours.

Requirements:

• Degree or diploma in a relevant field of study.
• At least 3-5 years of experience managing ACMV projects.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description and Responsibilities:

• Lead and supervise the team which includes inspecting table and work area layouts and settings, ensuring service quality and any other hygiene matters
• Assist the Restaurant Manager in carrying out the function of efficiently administering and organizing the restaurant into a profitable center and increasing revenue
• Conduct departmental SOP training for all staff to maintain a consistent best in class service standards and conduct
• Conduct end of probation review for new hires
• In-charge of duty roster, product quality, food cost, staff recruitment.
• Attend all meetings and training programs when required.
• Assist in forecasting staff requirements and in scheduling day off, leaves, and overtime requirements
• Lead and motivate staff in achieving sales targets and customer satisfaction
• Involve, prepare pre-service meetings
• Keep the Outlet In-Charge/Manager informed on all items of interest
• Enforce hygiene regulations and upkeep restaurant cleanliness and hygiene standards
• Maintain excellent customer service standards and execution of promotions in outlet.
• Work with Human Resource Department in handling staff grievances and disciplinary issues.
• Undertake any other related task/duty/assignment that may be given by the Restaurant Manager

Requirements:

• Able to work under pressure in a fast paced, dynamic and challenging work environment.
• Able to work split shift, weekends and public holidays.
• Customer oriented, service focus, responsible and positive working attitude
• Good leadership, communication skills and influence. Candidate must be able to read and understand basic Chinese (Chinese restaurant environment)

The Restaurant Manager is responsible for overseeing the efficient running and profitability of the restaurant and for managing employees.

He/she needs to be able to lead as well as work as part of a team.

The job reports to the Vice-president, Area is accountable for average sales of S$250k per month depending on the size of the restaurant. Job Responsibilities: •Daily roll call with employees to drive operations effectiveness and efficiency via cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc •Proactively communicate to employees on KPIs on sales, service and food quality so that together each achieve more (TEAM) •Be fully knowledgeable with the restaurant operation and to efficiently manage the operation of all shifts •Communicate with Chef on guests’ requirements, and maintain a close and professional working relationship with the kitchen at all times •Maintain safety requirements at the restaurant •Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines •Managing budgets • Manage stock levels of food and other related utensils and cutleries •Handle customers’ compliments and complaints promptly

•Deliver and present manpower and sales reports

•Suggest and recommend improvements to the running of the restaurant

•Administer and action daily mails, guest report lists, staff rosters, operations reporting and other paperwork promptly and accurately

•Be aware of the current business environment and to bring in sound ideas to increase sales, decrease spending, up selling orders and maximising guests spending where possible

•Communicate effectively with the other departments and colleagues, suppliers and contractors to ensure that all information is communicated clearly and follow up actions are coordinated well

•Assist in recruitment needs

•Responsible for induction training and on the job training of new employees and also newly promoted staff

•Appraise employees to reward and punish fairly

•Understand the need for training and development of employees and to take a proactive approach in training employees especially mandatory training like Basic Food Hygiene and Safety

Job Requirements:

•Preferably with Degree/Diploma in Hospitality related studies or with WSQ Certificate in F&B Operations / F&B Supervision / F&B Management

•Passion for excellent customer service

•Able to lead a team in a fast paced and demanding environment

•Possess good business acumen, results driven and highly organised

•Excellent interpersonal and communication skills

Interested candidates, please forward your detailed resume as well reason for leaving (past and present employment, all last drawn salary please email to [email protected])

An event operations manager typically oversees the logistical and operational aspects of events. Responsibilities may include:

1. **Planning:** Coordinate event logistics, such as venue selection, equipment rentals, and vendor management.

2. **Budgeting:** Develop and manage budgets for events, ensuring expenses stay within limits.

3. **Team Management:** Supervise event staff, delegate tasks, and ensure everyone understands their roles.

4. **Logistics:** Organize transportation, accommodations, and schedules for participants, speakers, and guests.

5. **Problem-solving:** Address any issues that arise during events, such as technical difficulties or scheduling conflicts.

6. **Risk Management:** Identify and mitigate potential risks to ensure the safety and security of attendees.

7. **Post-event Evaluation:** Assess the success of events, gather feedback, and make recommendations for improvements.

8. **Communication:** Liaise with various stakeholders, including clients, vendors, sponsors, and internal teams, to ensure smooth coordination.

9. **Adaptability:** Be adaptable and flexible to handle unexpected changes or challenges during events.

10. **Documentation:** Maintain records, contracts, and reports related to events for future reference.

Overall, the role requires excellent organizational, communication, and problem-solving skills to execute successful and seamless events.

If the position requires a Tamil-speaking event manager, in addition to the general responsibilities of an event manager, some specific aspects might include:

1. **Language Skills:** Fluent in Tamil to effectively communicate with stakeholders, attendees, and vendors who primarily speak Tamil.

2. **Cultural Sensitivity:** Understanding Tamil culture to ensure events are culturally appropriate and respectful.

3. **Vendor and Supplier Management:** Ability to negotiate and communicate with Tamil-speaking vendors for services, contracts, and supplies.

4. **Audience Engagement:** Design and implement strategies to engage Tamil-speaking audiences effectively.

5. **Translation and Interpretation:** Provide translation or interpretation services during events as needed.

6. **Marketing and Promotion:** Develop marketing materials or strategies tailored to Tamil-speaking communities if the events are targeted towards that demographic.

In essence, proficiency in Tamil and cultural understanding becomes crucial for effective communication and engagement with Tamil-speaking stakeholders involved in the event.

We seek a Chartering Manager responsible for VLGC chartering and daily operation management.

The VLGC Chartering Manager will manage chartering operations for Very Large Gas Carriers (VLGCs), ensure efficient fleet utilization and revenue maximization, and foster strong relationships with charterers and brokers. This role requires a strategic approach to analyzing market trends, negotiating charter agreements, and coordinating vessel logistics to meet customer demands effectively.

Roles & Responsibilities

• Work closely with Chartering PL to secure VLGC in delivering the cargo to the system.

• Ensure the smooth operation of TC, CVC, and spot VC vessels in connection with vessel operators

• Build and maintain robust relationships with charterers, brokers, and other stakeholders to secure business opportunities, gather market intelligence, and resolve issues effectively.

• Monitor global LPG and LNG shipping markets, analyzing supply and demand dynamics, freight rates, and competitor activities to identify opportunities and risks.

• Manage charter contracts throughout their lifecycle, including fixture negotiations, voyage instructions, demurrage claims, and dispute resolution.

• Demonstrate commercial acumen and adept negotiation skills to position the company during VLGC charter negotiations strategically.

• Independently handle VLGC charter negotiations, commercial disputes, CP contract management, and internal approval processes, and address chartering or operational inquiries effectively.

• Undertake ad-hoc assignments as required to support business objectives.

REQUIREMENTS

• Bachelor's degree in maritime studies, business administration, or a related field.
• Proven track record of 7+ years in chartering operations for Very Large Gas Carriers or similar vessels, with a strong understanding of the LPG shipping market.
• Excellent negotiation skills and commercial acumen, with a track record of achieving favorable charter agreements and maximizing revenue.
• Strong analytical skills, with the ability to interpret market data, financial reports, and operational metrics to support decision-making.
• Effective communication and interpersonal skills, with the ability to build relationships and collaborate with internal and external stakeholders.
• Knowledge of international shipping regulations, maritime law, and industry best practices.
• Leadership experience, with the ability to motivate and develop a team of chartering professionals.
• Bilingual proficiency in English and Korean, with strong written and verbal communication skills, are preferred

Responsibilities:

1. Be a spokesperson in terms of professionalism through proper grooming, conduct and ability to present the hotel or serviced residence product and services effectively.

2. Day-to-day sales activities include telemarketing, sales calls, hotel visits, entertainment, virtual presentations etc.

3. Be familiar and effective in the sales process: create rapport, ask open questions, follow up, anticipate and manage expectations, advise conflicts, overcome objections, closing and obtain post-feedback.

4. Acquire new sales leads / prospects and establish new accounts to grow account / client base focused on events including but not limited to: weddings, social events, corporate meetings or banquet events (residential / non-residential included).

5. Foster and develop relationship with existing clients and customers to maintain loyalty.

6. Manage leads and enquiries and provide suitable solutions promptly.

7. Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, function space booking etc.

8. Work collaboratively with the Operations team to ensure that we deliver the best to our guests.

9. Proactive update to event bookings and changes via Banquet Event Orders (BEO), attending BEO meetings etc.

10. Be present at client events and assist to manage where applicable.

11. Provide timely responses and communication

12. Gather and provide publicly available market information

13. Provide timely updates to superior and team on activities and market information

14. Achieve various monthly sales targets set to meet overall cluster budget.

15. Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans.

16. Compliant with statutory regulations and internal guidelines/SOPs

17. Follow up with clients whose payments are outstanding and long overdue.

18. Participate in adhoc or promotional client and hotel / serviced residence activities.

19. Undertake any other duties as may be assigned by superiors diligently and professionally.

Requirements:

• Diploma in Sales and Marketing
• At least 3 years of relevant experience
• Excellent communication, interpersonal and organisational skills with strong network
• Strong negotiation and presentation skills
• Able to work well under pressure in a fast paced environment.
• Knowledge in banquet spaces, facilities and capabilities of the competitive market

Roles & Responsibilities

Job Description

• You will be working closely with Departments to manage reports and coordinate internal work
• Provide office support and ensure smooth information flow and communication among various internal and external stakeholders
• Generate detailed reports and data
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Conduct relevant audits and reports tracking
• In charge of General Administrative duties and office maintenance matters
• Any other ad-hoc tasks as assigned

Requirements

• Candidates must have a minimum of 2 – 3years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast-paced environment
• Able to communicate effectively with various departments

Roles & Responsibilities

Duties include, but not limited to:

• Develop construction project schedule
• Deliver project on time, to budget and to other agreed success criteria within corporate guidelines including the client requirements.
• Manage and oversee the day-to-day construction management of the project and provide timely updates
• Respond swiftly to work delays, emergencies, and other problems
• Ensure compliance to all governmental and building regulations
• Make sure all staff, contractors and suppliers are very clear on the project needs, requirements and schedule
• Establish good communication and working relationships with client, consultants, government agencies, contractors, suppliers and staff.
• Manage project team, all site staff, site works, materials and equipment effectively and efficiently
• Investigate unsatisfactory productivity / performance and initiate measures to improve
• Identify possible risks to project and stakeholders, as well as create contingency plans to mitigate these risks
• Responsible for all inspection activities
• Monitor and supervise entire project team to ensure compliance of work
• Check and monitor project budget, as well as prepare for unforeseen costs
• Manage material at construction site to ensure zero wastage and no overstock of material
• Manage company assets and equipment rental to ensure optimal utilization and cost
• Manage manpower and overtime cost to ensure optimal cost benefit within or below budget
• Attend and/or chair meetings with clients, architects, engineers and workers
• Prepare regular progress reports for each project
• Ensure all changes to specifications, work scopes and drawings are properly documented
• Undertake accident investigation when remitted by the relevant designated competent person
• Any other ad-hoc projects and duties as required by the management

Requirements

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Others or equivalent.
• Able to work flexibly and react to different situations and needs efficiently
• Able to lead a team and motivate team members
• Strong leadership, communication and negotiation skills.
• Demonstrate high level of integrity, professionalism, and technical competency
• Critical part planning, strategic planning, timeline management, multi-tasking
• Very knowledgeable in project processes and procedures, Building regulations, Health & Safety legislation, environmental and best practices.
• Outgoing, self-motivated, and goal-oriented

JOB SUMMARY

Serves as the Manager on Duty to oversees all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs. Ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the Lounge service, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading VIP Team and Guest Services Teams

• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Monitor guest relations personnel to ensure Elite member consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Inspects all VIP/Elite Member rooms prior to arrive and greet VIP/Elite Member guest personally.
• Encourages and building mutual trust, respect, and cooperation among team members. Liaise with other departments and necessary outside contracts to ensure excellent service delivery.
• Oversee maintenance of efficient repeat guest history system
• Preparing of welcome letter for VIP/Elite Member guest, schedule and attend regular VIP/Elite Member gues cocktail parties etc
• Handle guest complaints and refer them as necessary, follows up on corrective action
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support

• Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
• Sets a positive example for guest relations.
• Helps employees to provide excellent customer service.
• Assists in coaching and providing feedback to associates.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.
• Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
• Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
• Maintains complete knowledge of all hotel and departmental policies and procedures.
• Monitors security of public areas of the hotel.
• Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Ensures compliance with all policies, standards and procedures.
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Understands and complies with loss prevention policies and procedures.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to guests as requested.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Records guest issues in the guest response tracking system.
• Reviews comment cards and guest satisfaction results with employees.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Marriott Loyalty Program

• Partners with Loyalty Head Connector to guide other team members on Marriott’s Bonvoy Loyalty Program.
• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
• Adjusts Elite Member status when necessary according to established guidelines.
• Partners with Head Connector to update, appoint and activate connector team on property.
• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Participates as needed in the investigation of employee and guest accidents.
• Performs Front Desk duties in high demand times.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
• General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Responsible for the planning and execution of production processes . Monitoring quality standards and cost and provide administrative support . Duties include procuring raw materials and equipment ,appointing laborers , and liaizing with other departments . Supervising employees during day - to - day tasks . Hiring , training and developing new employees . Organizing employee schedule . Ensuring that production is completed before deadlines .

Job Title: SALES MANAGER

Job Description: We are currently seeking a highly motivated and experienced Sales manager to join our dynamic sales team. As a manager, you will be responsible for driving sales growth, building and maintaining strong client relationships, and achieving revenue targets. You will play a key role in identifying new business opportunities, developing sales strategies, and leading the sales team to success.

Responsibilities:

• Develop and implement sales strategies to achieve sales targets and increase market share.
• Identify and cultivate new business opportunities through prospecting, networking, and lead generation.
• Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
• Conduct market research to stay updated on industry trends, customer needs, and competitor activities.
• Collaborate with the marketing team to develop effective sales materials, presentations, and proposals.
• Lead sales negotiations and close deals with potential clients.
• Provide timely and accurate sales forecasts and reports to the management team.
• Monitor sales performance against targets and implement corrective actions as needed.
• Mentor and train junior sales team members, providing guidance, support, and motivation.
• Attend industry events, conferences, and trade shows to represent the company and network with potential clients.
• Stay informed about product knowledge, features, and benefits to effectively communicate with clients.
• Collaborate with cross-functional teams, such as marketing, customer service, and operations, to ensure a seamless customer experience.
• Continuously seek opportunities for process improvement and implement sales best practices.

Roles and Responsibilities

• Engage and prospect new offshore clients within the SEA region
• Understand the financial needs of clients and provide them holistic recommendations & solutions.
• Consistently update clients on the latest market trends and information regarding their insurance & investment portfolio
• Work closely with internal stakeholders (investment specialist, banca specialist etc) to curate personalised solutions for clients.
• Uphold the bank’s customer service standards and comply with all compliance and regulation standards.

Skill and Requirements

• Minimum Diploma required
• Minimum 5 years of wealth management experience
• Strong sales track record
• Strong understanding of financial markets & market trends
• Strong communication & interpersonal skills

To put yourself in the running for this exciting opportunity, click on the "apply now" button! Alternatiely, you may email Claudia at 68183141 or [email protected] for more information.

EA Licence No: 11C5502 | EAP Registration No: R2199597

■ Job Description

Portfolio Assessment/Derivatives Trading/Business Integrity

• Evaluate the several risk and value components of the LNG Trading portfolio of trades (Spot and Term)
• Manage the aggregate LNG portfolio risk position and execute hedging transactions on the derivatives market as per guidelines and trading instructions issued by the Head of LNG Trading.
• Develop LNG Derivatives Trading Activity in Asia and US/Europe with regional external counterparties
• Monitor the events affecting the life of the portfolio (changes related to ADP or 90-day SDS, cargo allocations, SPA amendments, spot sales, purchases, etc.) and anticipate their impact in terms of risk and value.
• Model the physical flexibility of the portfolio and extract value through dynamic hedging.
• Aggregate market and portfolio information from external sources and fellow LNG traders and recommend the set of trading assumptions and its changes to the Head of LNG Trading and Risk Management group (Mid/Back office), in particular “marks” to value LNG cargo shorts and longs.
• In cooperation with the LNG Structuring group in Korea, propose and evaluate physical trade opportunities.
• Particular focus on exotic opportunities involving complex pricing and optionality.

Liaise with an HQ directly

• Prepares monthly reports to the HQ about the trading status.
• Prepares Profit/Loss reports with the HQ accounting team.
• Analyze the effect of related transactions with HQ.
• Co-work with an HQ on a transfer price scheme in the relevant market.
• Prepares reports regarding trading strategy as per requests.

■ Job Requirements

• University educated to master’s level in the relevant topic.
• Strong analytical skills with experience in trading systems and portfolio valuation techniques
• Good understanding of the LNG industry, US Oil & Gas dynamics, and the European market.
• Experience in financial or physical transactions within international natural gas markets is a plus.
• 4 to 6 years of experience in the relevant markets.
• Bilingual (Korean, English) preferred