Total 389 help desk specialist job vacancies in d06 beach road high street

Job Description: Internship/Part time Customer Service Specialist(B2B)

Company Overview:

Uniweb Pte. Ltd. is a leading payment gateway provider in Singapore, specializing in integrated payment solutions and digital marketing for businesses. With over 6,000 merchants, Uniweb delivers innovative payment services and marketing strategies for both local businesses and international clients.

Key Responsibilities:

• Assist with simple inquiries related to payment products and services via email, phone, or live chat (not call centre and very low volume only).

• Provide guidance on the use of digital payment platforms (Alipay, WeChat Pay, Visa, etc.).

• Support the onboarding process for new merchants, including documentation and initial onsite setup assistance.

• Maintain records of customer interactions and feedback.

• Assist in creating support content, such as FAQs and user guides, to improve the customer experience.

• Simple Ad-hoc.

Requirements:

• Current student or recent graduate in Business, Communication, Fintech or related fields.

• To assist senior cashiers who may only speak Mandarin.

• Customer-focused with problem-solving abilities and attention to detail.

• Experience with customer service, preferably in the tech or payment solutions industry, is a plus but not required.

• Proficiency in MS Office and CRM tools is an advantage.

Benefits:

• Flexible working hours with the opportunity to gain experience in a dynamic fintech environment.

• Exposure to digital payment technologies and customer engagement strategies.

• Hands-on learning in a fast-growing company with potential for future full-time employment.

• Transport allowance.

Position Overview:

We are seeking a proactive Technical Support Specialist (L1 & L2) professional on behalf of our client. This role encompasses delivering Level 1 and Level 2 technical assistance, both onsite and remotely. The successful candidate will play a key role in troubleshooting, aiding IT projects, and coordinating tasks to ensure smooth operations for the client.

Main Responsibilities:

• Deliver Level 1 and Level 2 technical support through phone, email, and onsite interactions.
• Diagnose and resolve IT issues for customers both remotely and in person.
• Assist in coordinating and implementing IT projects.
• Set up, install, and maintain clients' hardware and software systems.
• Engage effectively with customers and internal teams to guarantee prompt resolutions.
• Support project managers in coordinating projects and managing tasks.

Qualifications We Seek:

• Proficient troubleshooting abilities in hardware, software, and networking environments.
• Strong communication skills and a team-oriented mindset.
• A positive outlook with a readiness to embrace challenges and learn new skills.
• Previous experience in IT support or technical project involvement is a plus.
• Capability to juggle multiple tasks and adapt to shifting priorities.

Why Consider This Opportunity?

• Work on innovative technical projects and gain valuable hands-on experience.
• Join a supportive team that encourages personal and professional growth.

How to Apply:

Please submit your CV and cover letter via the CareersFuture portal or email your resume to [email protected]

Only shortlisted candidates will be contacted. We look forward to exploring your potential!

By submitting your personal data and/or resume, you consent to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Tan Chee Beng | EA Reg No: R24121894

AccVisory Pte Ltd

About the Company

We are a fast growing and dynamic boutique public accounting firm providing accounting, assurance, corporate secretarial, tax and business advisory services. We are also approved training employers under the ACCA, ICAEW and SCA Schemes.

In AccVisory, we believe in supporting and helping our staff to become competent and effective in their work. We also believe that it is possible to achieve work life balance through sufficient planning and tapping on technology to do things more efficiently.

Over the years, we have incorporated new technologies, such as robotic process automation (RPA) into our work areas so as to get ourselves future-ready for opportunities in professional services afforded through digitalisation.

Working here gives you an opportunity to acquire new and emerging skill-sets, such as digitalisation, accountancy advisory or data analytics that are associated with the evolving role of an accountant.

You can look forward to a challenging, yet satisfying and practical experience in our public accounting practice as our staff get to take on and experience other job roles to build their professional skill-sets beyond those of a traditional accountant.

We are located at Rochor area. Visit www.accvisory.com for more information about us.

Accounts Specialist

Your professional designations are as follows:

Accounts Specialist -> Corporate Services Specialist

Job Description:

Reporting to the directors, your main role is to be a fieldwork team leader on accounting and related assignments, ensuring that these assignments are planned, executed, documented and concluded based on the relevant professional standards;

Specifically, your areas of responsibilities are to:

• Provide guidance and supervise the work of junior colleagues on the accounting and related assignments;
• Assist in the preparation of reports and schedules that are to be delivered to the clients and other external parties using robotic process automation (RPA) technology;
• Assist in the functions of client portfolio management;
• Ensure all clients’ needs are met in regards to answering queries promptly, building relationship with client and anticipating requirements;
• Provide clients with value-adding recommendations for improvements in processes and controls;
• Participate in sales and marketing activities;
• Prepare payroll reports, administration of payroll funds and CPF contribution;
• Liaise with tax and audit parties

Job Requirements:

• Degree in Accountancy or a professional qualification under ACCA, SCA and ICAEW schemes
• Minimum 2-3 years accounting/audit work experience in a public accounting firm
• Conversant and understanding of Singapore Financial Reporting Standards and Company Act
• Leadership skills to lead a team of junior accountants
• Proactive, committed and a team player
• Possess strong interpersonal skills
• Possess initiative and ability to work independently
• Proficiency in both written and spoken English and Chinese
• Able to commence work immediately

Benefits:

• Approved Training Organisation (ATO) by ACCA & SCAQ
• Flexible Working Arrangements (FWA)
• Training you to become a professional auditor/ accountant/ business advisors through on the Job trainings
• Challenging and fulfilling career growth
• Dynamic working practices and environment
• Unlimited pantry access (while stock last)

Write in to us with your latest resume, expected salary and attach a recent photograph to [email protected]

We regret that only short-listed candidates will be notified.

We’re on a mission to make financial services accessible and effortless for SMEs. As one of Singapore’s latest digital wholesale banks fully regulated by MAS, we’re committed to continuous innovation to bring about simpler, safer and more rewarding financial services. #bringingaboutwhatsnext

Job description

• Understand how the Bank’s risk appetite and risk culture should be considered in day to day activities and decisions
• Implement collection strategies and key processes for the Collections Team
• Design and coordinate the implementation of systems requirements for collections, reporting requirements and ensure high levels of automation
• Perform the Collections Function on a day-to-day basis including skip tracing and liaison with external agencies including engagement with debt collection agencies to institute collection strategies
• Develop, maintain and monitor the KPIs for external agencies
• Conduct daily portfolio monitoring and regular reviews on delinquent accounts
• Assess and recommend remedial actions on distress accounts for approval
• Assess and prepare accounts for write off
• Manage collection complaints and develop resolution timeframe and benchmarks
• Prepare reporting dashboards (including but not limited to delinquency trends, flow rate velocity, recovery indicators, forecasting and making provisions for loan impairments) for management’s review
• Recommending appropriate Loan classification for each distress borrower
• Initiating Legal Proceedings on problem credits where applicable
• Optimise digital collection strategies and review effectiveness against cost impact
• Conduct lessons learnt and training activities to promote risk/control awareness

Requirements:

• Bachelor Degree or above with minimally 5-7 years of relevant collections experience preferably in SME/Business Banking
• Experience with Statistical models and ideally AI models in collections
• Strong analytical and writing skills
• Strong knowledge of industries and economic environment in the region
• Familiar with MAS regulations such as MAS Notice 612, MAS guideline on Risk Management Practices and other relevant regulations

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our bar programmes are as critical to the guest experience as our culinary programmes—this role demands a passion for influencing indelible dining experiences as the maestro behind the bar.

Your responsibilities include:

• As gin is at the forefront of our beverage program, we are looking for a gin specialist who thrives on crafting gin cocktails with classic bartending techniques and sharing the art of gin with Claudine’s guests.
• Maintain up-to-date knowledge of current gin trends and brands in the industry
• Collaborate with the bar team to create and update the cocktail menu, incorporating seasonal ingredients and innovative gin-based recipes
• Work alongside other bartenders to run bar service operations effectively
• Engaging with guests to build a long-term relationship and increase bar spending
• Actively participate in floor operations and ensure seamless service while supporting fellow team members during busy periods.

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange an interview.

The Opportunity:

The Digital Marketing Specialist will play a critical role to lead and execute Suu Balm’s digital marketing efforts. The ideal candidate will have a strong understanding of digital marketing tools, strategies, and trends to drive brand awareness, engagement and elevating Suu Balm's presence across all digital platforms.

Key Responsibilities:

• Digital Campaign Strategy & Execution: Plan, execute, and optimise digital marketing campaigns across various platforms (Google Ads, Meta, TikTok, YouTube, etc.) to increase brand visibility and drive conversions.
• Analytics & Reporting: Monitor, track, and report on the performance of digital marketing campaigns using relevant tools to measure ROI / ROAS and improve strategies.
• Content Creation & Social Media Management: Work closely with the creative team to maintain a calendar to plan and develop compelling content for social media, EDM and paid ads that align with Suu Balm & Vytle's brand voice.
• SEO/SEM: Consistently optimise and enhance organic search visibility and drive targeted traffic through SEO strategies.
• Influencer / Third-party engagements: Identify, engage, and collaborate with relevant influencers / third-party sites to boost brand reach and credibility.
• Customer Engagement & Community Building: Manage and build the Suu Balm Ambassador Program to continue efforts in fostering a community through positive word-of-mouth.
• Any other ad-hoc duties as assigned

Skills & Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or a related field
• Minimum 2-3 years of experience in digital marketing, preferably in the skincare or beauty industry
• Strong knowledge of SEO / SEM tools, Google Analytics, Meta Ads Manager and email marketing platforms
• Creative thinker with an analytical mindset to interpret data and make strategic recommendations for improved performance and ROI

Job Description

The incumbent supports the Cluster Managers in administering a specialist centre. He / she works together with the team to develop, plan and deliver services to meet clinical, operational and financial goals of the company, ensuring the efficient and productive use of resources. He/she is to achieve the highest professional standards and quality goals for the patient. He / she shall work together with the Cluster Managers to implement plans to retain essential skills, and to motivate staff to bring out the best in them and contribute to organisational goals.

Job Responsibilities

• Execute action plans for the specialist outpatient centres to meet strategic goals
• Develop and promote specialist services and set up new centres
• Conduct market surveys and develop new packages / pricing for these new services
• Regular review of existing services and prices for these services to remain competitive
• Develop and improve marketing materials for specialist centre. Identify customer groups for each service and develop marketing activities
• Develop and improve work processes to create seamless and efficient services, and ensure accurate billing and timely collection for each visit
• Ensure smooth running of daily centre operations and that patients and visitors are attended to pro-actively to assure a seamless service and consistent experience
• Seek feedback as learning opportunities and act on them. Investigate and take appropriate actions in response to feedback
• Promote teamwork, co-operation and harmonious relationship among nursing personnel, medical and other employees of the Hospital
  Support and communicate the Hospital and department organization structure, philosophy, goals, policies and procedures to staff and ensure that they are translated to service delivery
• Manage availability and efficient use of resources. Contain costs through appropriate and economical utilization of resources such as time, supplies, equipment and manpower
• Provide teamwork, cooperation and harmonious relationship among nursing personnel, medical and other employees of the hospital
• To assist in all ad-hoc administrative matters
• Any assignments given by the immediate supervisor

Job Requirements

• Degree in Business/Management Studies or any other discipline
• At least 2 years of relevant experience in healthcare industry will be preferred but we will also consider candidates with no prior experience
• Team player with good interpersonal skills and a positive attitude
  Self-motivated and independent

About Lendela

Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our unique platform matches borrowers with personalised loan offers through one simple application, empowering borrowers with choice and transparency while disrupting the cumbersome and opaque traditional lending landscape.

Since our inception, Lendela has enabled over 300,000 consumers with the clarity and confidence to make informed financial decisions alongside more than 100 lending partners. In 2023, we raised US$5M in an oversubscribed Series A to scale our unique model across Asia Pacific.

Why join us?

Your growth is our success: We believe that when you get to achieve your potential, consumers, investors, and the team all win. This is why we’re as invested in the company’s success as we are in yours, and joining us means that you’ll be working alongside people who genuinely want you to be the best you can be.

We’re in an industry with massive growth potential and huge challenges to solve: The global lending industry is vibrant, varied, and ripe for exponential growth — and we’re riding it hard. We have a significant advantage in APAC and are well-placed to solve the problems in the industry today. Joining us means that you’ll be at the forefront of this transformation.

We’re global and diverse: We operate across four exciting markets and are home to dozens of subject matter experts who honed their expertise in some of the world’s most recognisable companies. This means that you’ll get to work with diverse teams, expose yourself to game-changing ideas, and grapple with challenging problems every day.

We’re driven by what works: We’re guided by data in whatever we do, and we measure the results of every decision we make to ensure we’re constantly optimising for our business objectives. Joining us means you’ll get to embrace this data-driven way of working alongside true champions of it, aligning your growth with the outcomes you achieve.

Job Overview

Lendela is Singapore’s most loved loan matching platform, partnering with the best in class for personal loan providers, and trusted by over 200,000 loan seekers in Singapore (with over 1000 5-star reviews). We are seeking a results-oriented Performance Marketing Specialist to drive rapid growth and success as we scale our expanding business.

This is a critical role with direct responsibilities and ownership to craft and execute day-to-day performance marketing operations and drive longer term acquisition strategies in Singapore. You’ll be working closely with the rest of the marketing team locally and regionally, as well as the operations, data science and product development teams.

The ideal candidate for this position will bring deep experience on full funnel marketing acquisition on multi-channel campaigns, with a strong focus on quick execution and effectiveness, to drive long-term sustainable growth. You may be based in our Singapore or Kuala Lumpur office for this role.

Responsibilities

• Own monthly, weekly and daily targets for paid acquisition with a relentless focus on delivery
• Develop and run a comprehensive full-funnel performance marketing strategy with an innovation and experimental mindset
• Drive channel growth across all paid digital channels to achieve key metrics
• Know your numbers by maintaining robust tracking and attribution, driving deeper analysis where required
• Efficiently manage marketing budget to maximise outcomes on CPA and ROI

Qualifications and Skills

• Bachelor’s degree, preferably within a related field of Marketing, Math, Engineering or Business
• Demonstrated hands-on experience in driving daily, weekly, and monthly customer acquisition through a broad mix of online channels for at least 3 years
• Showcase an ability to effectively generate leads and manage budgets efficiently
• Well versed with digital ad platforms and tools, working hands-on across SEM, Paid Social, Programmatic Platforms, Affiliate Networks and other emerging platforms
• Experience working in B2C businesses with strong online presence (experience in a startup / fintech environment is a huge plus)
• A strong bias towards data, and excellent analytical abilities to make data-informed decisions
• A combination strong executional power and a can-do mentality to collaborate effectively with a diverse team of high achieving individuals

Other requirements

• You are not afraid of stretch goals and are results oriented, tapping on your creativity to take things to the next level
• You are a scientist, and can run rapid experimentation to fuel creative solutions
• You are an active learner. You are extremely driven for growth both personally and professionally and will proactively propose solutions without being closely managed.
• You are a collaborative team player. We’re a scrappy, close-knit team that supports each other in all things big and small.
• You have a deep, nuanced understanding of the Singapore market, and are ideally based in Singapore or Malaysia.

You are intrigued about Lendela’s business offering. If you’re serious about applying, email [email protected] with your CV and tell us (within 100 words) why you think you’re the right person for this role.

Key Responsibilities:

- Develop and implement effective recruitment strategies to attract skilled security personnel

- Conduct comprehensive interviews and assessments to identify suitable candidates

- Collabourate with hiring managers to understand staffing needs and define job requirements

- Coordinate the onboarding process for new hires, ensuring a smooth transition into the organization

- Facilitate employee training and development initiatives to enhance skills and promote career growth

- Maintain accurate HR records, including personnel files, training records, and performance documentation

- Ensure compliance with labour laws, regulations, and internal policies in all HR activities

- Foster a positive and inclusive work environment that encourages teamwork and employee engagement

- Address employee concerns and resolve conflicts in a fair and timely manner

Qualifications and Skills:

- Certification in Human Resources Management or a related field (HR certification is a plus)

- Proven experience in HR roles, preferably within the security industry

- Strong knowledge of HR best practices, labour laws, and regulations

- Excellent communication and interpersonal skills

- Ability to build and maintain effective relationships with employees at all levels

- Strong organizational and time management abilities

- Attention to detail and a high level of confidentiality

- Proficiency in HR software and MS Office Suite

Responsibilities:

Handle multiple requests for the localisation of in-game texts, mainly from Traditional and Simplified Chinese to English.

Collaborate with external vendors for the localisation of other language pairs, as well as proofreading of existing localisation work.

Optimise existing in-game texts for all languages, and work with product managers to fine tune content.

Conduct LQA tests for all in-game text, check and correct localisation errors, context mismatches, and text overflow issues.

Provide translation support for other departments, such as the HR team.

In all localisation and proofreading work, ensure timely delivery of high-quality content that satisfies project requirements.

Requirements:

Excellent bilingual proficiency in Chinese and English. Able to work in an all-Chinese speaking team.

Bachelor degree and above in Linguistics related subjects is a plus.

Minimum of 2 years of professional localisation experience in the gaming industry with a solid understanding of using Computer-Assisted Translation tools for localisation.

Library & Archives Solutions Pte Ltd (LAAS) incorporated in 2000, is a wholly-owned company of the National Library Board (NLB) of Singapore. It is created to be the sole distributor of products and services of NLB. The Company plans to reach out to the library industry to exert leadership in library innovations, as well as provide assistance to libraries that wish to expand their services and grow their capabilities. It also aims to provide productivity tools to reduce the cost of operations for clients, and to enable libraries to embrace digital technology to better serve users.

Key Responsbilities :

• Support and conduct LAAS’ training such as Records Management Training, Advanced Declassification Training, Digitisation Training, Records Management Appraisal Masterclass, and any other training as required
• Co-develop training materials in the areas of archives, and thereafter maintain and make continuous improvements to those training courseware and materials
• Provide support for LAAS’ consultancy projects, especially in the areas of archives and file plan development
• Document process and procedures related to archives and file-plan related areas of work.
• Client management for LAAS’ relationships with existing and potential clients

Key Requirements & Qualifications

• Candidate should possess minimally a Degree
• Experience with Records Management or Knowledge Management, in particular government agencies would be advantageous
• At least 2-4 years of experience working in a role that supports training and/or management of projects, relevant training will be provided by LAAS
• Is meticulous, open to learning, client-oriented, and proactive
• Able to work independently with minimum supervision after relevant training has been provided
• Keen to develop knowledge of digital content management systems, metadata standards, and database management.
• Ability to manage projects, meet deadlines, and work independently or as part of a team.
• Ability to manage multiple stakeholders and coordinate between various departments and external consultants.
• Commitment to staying updated with the latest trends and technologies in digital archiving and management

Job Reporting Location:

100 Victoria Street, National Library Building. Singapore 188064

Interested applicants, please email your detailed resume, stating your current and expected salary, date of availability and contact number to: [email protected]

We would like to thank all applicants for their interest but regret that only those qualified will be contacted.

Working hour: 6.30am to 3.45pm

Working location: South-East Area

Receptionist cum Admin Assistant

Customer Service

• To assist in customer service at the counter
• To answer telephone calls and direct to the respective parties, if necessary
• To assist in administerring simple first aid if required

Generic Email

• To assist in the clearing of the generic emails

Data Entry using Microsoft Word or Excel

• To assist in data entry using Microsoft Word or Excel

Any other clerical duties

• To assist in any other clerical duties assigned

Requirements:

• At least GCE ‘N’ or ‘O’ Level
• Good communication and inter-personal skills
• Good team player with a high level of initiative
• Proficient in Microsoft Office (Please indicate proficiency in CV)
• Candidates have at least 1 year of recent relevant experience in reception duty in government agency are preferable

Working hour: 7:00am to 4:00pm

Working location: Central Area

• Hande calls, walk-in enquiries, delivery, mails, parcels dispatch
• Preparation and verification of documents (e.g. prepare Staff Monthly Attendance Sheet and track their daily attendance
• Maintaining and updating of data records
• Compilation of statistics
• Filing and typing
• Drafting of correspondences
• Attending to pupils who are unwell
• Any other duties as assigned

Requirement:

• At least an O-Level
• Must be able to handle telephone enquiries from Mandarin speaking parents / vendors
• At least 3 years of experience providing admin support
• Proficient in MS Office
• Basic First Aid knowledge
• Good communication and inter-personal skills
• Good team player with high level of initiative
• Good customer service skills
• High level of initiative and able to work independently

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• HR Technology Projects
  • Work closely across internal HR teams and IT team to gather and document business requirements, analyse business processes and data to identify opportunities for technology improvements.
  • Work with external vendor to define the functional design (i.e., business requirements, workflow, system access) and solutioning to implement SAP SuccessFactors solutions that meet business needs.
  • Perform impact analysis and estimate effort/cost required which includes identifying scope/approach for data migration with the business users.
  • Act as the subject matter expert and provide support for the department suite of HR solutions e.g., SAP HR ECC, SAP SuccessFactors modules including Recruitment, Performance Management, Succession, Compensation, Learning, EC Payroll, 3rd party tools such as Glint, Chronus, SharePoint, Content Management System, Microsoft Forms, Power Automate, etc.
  • Prepare the user cases with business users for user acceptance testing (UAT) and conduct UAT together with the users prior to signoff and deployment.
  • Deploy solution following established processes and methodology.
• HR Technology Operations
  • Be the functional administrator to configure and maintain SAP SuccessFactors modules not limited to functional objects maintenance, business rules, process workflow, role-based permissions etc. This will include managing all user access maintenance for staff and faculty e.g., user roles in SAP SuccessFactors, Qliksense, Electronic Document Management System, any other 3rd party system.
  • Provide ongoing support to HR staff and other users, addressing any questions or concerns about the system; a point of contact for resolving technical issues related to the various HR solutions in place.
  • Create and maintain system documentation across all internal HR portals and HR tech platforms, including employee directories, user guides, policies, and processes, to enhance the self-service capabilities.
  • Develop training materials, conduct training sessions for users on the use of HR technology platform.
  • Create and maintain functional documentation, user guide, FAQs where necessary to support end-users to navigate the system effectively.
• Data Management
  • Ensure the integrity and accuracy of HR data through regular audits, data validation.
  • Develop and generate ad-hoc reports, stories to meet the needs of HR and other departments.
  • Work with different teams to understand their data needs, developing data collection strategies and ensure Employee Central as the system of record to optimize efficiency and data quality
  • Analyze HR data to identify trends, patterns, and areas for improvement and design HR dashboards that provide real-time insights into key HR metrics.
• Continuous Improvement
  • Identify opportunities to streamline HR processes, workflow and improve user experience through technology enhancement/automation.
  • Identify opportunities for system enhancements, new releases from SAP and work with vendors to implement new features.
  • Stay updated on latest trends, technology, and best practices to ensure the HR service delivery will be at the optimal level.

• Bachelor's Degree, preferably in Computer Science, Information Technology, Human Resources, or a related field.
• 8 or more years of experience in HR technology management and system administration, or system implementation of HR technology software or related roles, with at least 3 years in planning, project managing and executing SAP SuccessFactors project.
• SAP Certifications.
• In-depth knowledge with SAP SuccessFactors modules EC / ECP / RCM / ONB / PMGM / CMP / S&D.
• Expert proficiency in configuration, application, and maintenance of SAP SuccessFactors, preferably certification in SAP Employee Central and EC Payroll.
• Strong technical background to coordinate with technical teams and vendor to solve complex requirement and integration issues.
• Good grasp of IT Technologies, methodologies, architecture, and best practices.
• Good understanding of HR technology platforms, 3rd party faculty information system, survey platform (Glint).
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Advanced proficiency in Excel and Power BI / Qlik or similar software.
• Attention to detail and ability to independently handle multiple concurrent tasks and changing priorities in high-pressure situations. Able to adapt to changes and maintain a customer-focused approach to meet the diverse needs of HR system users.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Integrated Information Technology Services (IITS).
• Primarily responsible for the administration of the Staff/Faculty and Student Intranet Portals running on SharePoint Online and other supporting platforms such as the Microsoft Power Platform, Azure Cloud Services and third party components.
• Develop, configure, implement and maintain applications and sites within the SharePoint environment and the Power Platform to support user and business requirements.
• Manage the configurations and administration of digital workspaces running on Microsoft 365 and Azure.
• Provide support to end-users directly or with assistance from the respective product support teams and supporting vendors.
• Create and administer sites and site collections and assist users in site development.
• Create, plan and execute end-user training sessions for staff.
• Assist in other technical areas outside of but related to Microsoft 365.
• Recommend and document best practices for software configuration, site permission policy, and site template management.
• Establish and help maintain end user access policy and permissions.
• Monitor and maintain operational performance of supported systems and roll out regular security/system patches to maintain the security and integrity of the systems.

• Diploma / Bachelor of Science degree in Computer Science or a related field.
• At least 3 years of hands-on experience with the administration, configuration and management of Microsoft 365 and Azure environments.
• Highly desirable to possess strong technical knowledge, skills and experience with
  • PowerShell, Active Directory/ADFS, DNS, security best practises
  • SharePoint site development (JavaScript/jQuery, HTML5/CSS)
  • Web parts or custom solutions for SharePoint Online.
  • development of forms & workflows.
• Good understanding of security best practises for SharePoint and other Microsoft 365 services.
• Able to assess and promote effective use of appropriate tools/solutions for specific user requests.
• Ability to work well alone as well as in a multi-disciplinary team environment and directly with business lines outside of IT.
• Strong written and communication skills, including the ability to convey complex technical concepts in non-technical terms.
• Provide user training and develop user guides and technical documentation for supported systems, for all phases of systems / projects within area of responsibility.
• Adopt an agile approach to operational and project tasks.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.