Total 122 tech support job vacancies in D27 Yishun, Sembawang

Job Summary:

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving complex technical issues for clients. You will work closely with cross-functional teams including development, operations, and product teams to ensure prompt and efficient resolution of customer queries. The ideal candidate is proactive, communicative, and eager to help customers succeed.

Key Responsibilities:

• Provide Technical Support:Offer Tier 1 to Tier 3 support for software, hardware, and networking issues.
  Diagnose, troubleshoot, and resolve technical issues reported by customers via email, phone, or chat.
  
• Incident Management:Log and track issues using helpdesk or ticketing systems (e.g., Jira, Zendesk).
  Escalate unresolved issues to appropriate internal teams (e.g., Development, Operations).
  Maintain documentation for troubleshooting processes and resolutions.
  
• Customer Interaction:Communicate effectively with customers to understand their problems and provide clear, timely solutions.
  Build and maintain strong relationships with customers by ensuring satisfaction and follow-ups on open tickets.
  
• Collaboration:Work with cross-functional teams to address complex issues and suggest product or service improvements.
  Collaborate with engineering and development teams to resolve system bugs and performance issues.
  
• Knowledge Management:Develop and maintain knowledge base articles, FAQs, and user guides for internal and external use.
  Stay updated on new features, technologies, and product releases.
  
• Monitoring and Reporting:Monitor system performance, identify potential issues, and provide proactive solutions.
  Generate and present reports on support activities, metrics, and customer satisfaction.
  

Qualifications and Skills:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Experience: 3+ years of experience in a technical support or similar role.
  Hands-on experience with ticketing systems like Zendesk, Jira, or ServiceNow.
  
• Technical Skills:Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
  Knowledge of networking concepts (TCP/IP, DNS, VPN, firewalls).
  Familiarity with cloud services (AWS, Azure, or Google Cloud).
  Experience with databases (SQL, MySQL, PostgreSQL) and APIs is a plus.
  Ability to read and understand logs and debug basic code issues.
  
• Soft Skills:Excellent communication and interpersonal skills.
  Strong analytical and problem-solving abilities.
  Ability to manage multiple priorities and work under pressure.
  Customer-focused mindset with the ability to empathize with users.

Job Purpose:

Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.

Job Description (Support for Management and Production Floor)

• Project support as assigned or requested.
• Perform PR and PO / Inventory documentation recording.
• Perform weekly backup image.
• Responding to incident requests / enquiries / solutions via email under ticketing system or phone.
• Providing technical assistance (remotely access / on-site) to ERP Systems (NAV), Matching Systems, Mobile Systems (MSO / MVS / WMS), Portal Systems and Reporting Systems.
• Running reports to analyse common complaints and problems.
• Deploy IT related devices (Desktop / Laptop / PDA / BTP / MFP / SFP) to end-user.
• Providing technical assistance (remotely access / on-site) to IT related devices.
• Follow up closely with end-user to ensure full resolution resolve the concern of issues.
• Diagnosing errors and any other issues.
• Writing, editing, and revising training manuals for new and updated software and hardware.
• Providing technical assistance to basic network issues (Switch / AP / DP).
• Providing technical assistance and documentation recording for CCTV.
• Standby Support as assigned or requested on when needed other than working hours.
• Other Ad-hoc duties as assigned or requested.
• On-Site Support / Remote Access Support to Malaysia entity for as assigned or requested when needed.

Job Requirements:

• Diploma with minimum 1 year of helpdesk experience.
• Hands-on experience in Basic Active Directory such as unlock user accounts, reset user passwords, and create user.
• Hands-on experience on Microsoft OS and Microsoft Office 365 would be an advantage.
• Ability to multi-task and work effectively as a team player.
• Ability to work independently in a fast-paced environment.
• Good communication and customer service skills.

Job Descriptions

• Attend to user’s issue over the phone and onsite
• Troubleshoot networking issues
• Remote support where possible
• On-site support when necessary
• Installation, setup and configuration of PCs, laptops and printers
• Liaise with regional IT for software / patches update
• Ad hoc support role on IT related issues
• To assist on CCTV , and Door Access System software deployment and Maintenance.
• To assist on CCTV Remote viewing setup.
• Sourcing of IT equipment
• Proper disposal of unused IT equipment including reformat of laptops

Job Requirements

• Good understanding of Networking (e.g. TCP/IP, Firewalls)
• Good understanding of CCTV and Door Access System.
• Good communication skills.
• Able to work independently and possess positive working attitude

Job Description

• Handle customers' insurance enquiries, provide advise and quotations to customers on the insurance coverage required.
• Negotiate with insurance company for the best rates and terms.
• Place the coverage with the insurers and process all necessary documentation.
• Follow up with existing customers policy renewal.
• Ensure proper documentation for policies and correspondence
• Assist customers on their policy related query and claims
• Provide good service to customer and maintain the relationship
• Develop existing business with existing customers or new customers
• Work closely with Sales and Business development team
• Prepare monthly Management Reports
• To handle LTA registration matters

Requirements:

Diploma or degree in any discipline

Proficiency in excel

Experience dealing with LTA registrations matters

Candidate with CGI certificate will be at an advantage

At least three years of experience in the insurance industry or those without relevant experience but open for training welcomed to apply

Possess good knowledge of motor insurance & other general insurance products for personal and corporate lines will be at an advantage.

Team player with good interpersonal skills.

Meticulous and service-oriented

Experience in handling customers enquiry

Responsible for full-spectrum of administrative support to company’s business operations.

Job Scope

• Coordinate with Sales & Marketing Department to prepare quotations.
• Involved in project delivery by receiving clients’ purchase orders, issuing delivery orders and return forms, arranging for equipment testing/ certificates and maintenance; responding to clients’ requests where necessary thereby ensuring smooth operations & maximum client satisfaction.
• Responsible for preparation of delivery orders, progress claims and invoices, and verifying details with clients.
• Responsible for monitoring clients’ payment status, and finalizing project accounts for completed projects.
• Maintain and organize important corporate documents, contracts, and records relating to equipment, operations and corporate compliance documentations.
• Manage and keep records of company’s assets within company’s internal system.
• Be responsible for any other duties that may be assigned from time to time as your superior/management deems fit.
• Entry level candidates without experience will be considered to apply as training will be provided.

Job Requirements

• At least 1-2 years of clerical admin would be an advantage.
• Minimum GCE O level/ NITEC graduate or administrative field.
• Proficiency in Microsoft Excel, Outlook and Word etc.
• Strong interpersonal skills, with ability to communicate with all levels in the organization.
• Ability to work in a team environment, including inter-departmental teams and key contact representing the organization on projects.
• Proactive, well organized and meticulous.
• Bilingual in English and Mandarin.

We look forward to enabling talented employees to build successful careers and transform into leaders. Great Upskilling Opportunities. Join Us Here!

Interested candidates whom have met the minimum requirements are invited to send the following to HR: [email protected]; [email protected]

• Personal Resume / CV
• Relevant Certificates
• A recent photograph (JPEG format)
• Reasons for leaving current and or last employment
• Expected Salary
• Availability date / Notice Period

Only shortlisted applicants will be notified for an interview.

Working Location: Woodlands

Working Hours: Mon - Fri 8.30am - 5.45pm Sat 8.30am - 12.00pm

14 days Annual Leave ● End-year bonus incentives ● Medical benefits/ insurance ● Career Progression

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Roles & Responsibilities

1. Inspecting construction sites regularly to identify and eliminate potential safety hazards.

2. Supervise workers by selecting and evaluating them as well as monitoring and controlling their performance.

3. Coordinate and maintain records of site safety orientation, daily toolbox meetings.

4. Enforcing site safety rules to minimize work-related accidents and injuries.

5. Evaluating the performance of construction employees and instituting disciplinary measures as needed.

6. Meet construction budget by providing capital budget and annual operating information, identifying variances, and monitoring project expenses.

7. Meet operational standards by resolving problems, contributing information to strategic plans, and identifying improvements.

8. Travel to and supervise multiple sites during the course of a day.

9. Recommending changes to construction operations or procedures to increase efficiency.

10. Ensure that a project is adequately staffed.

11. Maintain accurate records of work performed, materials used, and safety inspections, preparing reports as needed.

12. Handling and supervising LinaBond PVC Linina

13. Able to work long hours in construction/wastewater environment.

Requirement:

1. Minimum 23 years experience in the construction field.

2. Program Certificate in storekeeping & Certificate WSQ Supervise Work in Confined Space Operation.

3. Ability to organize a work schedule.

4. Ability to solve disputes between workers.

5. Excellent communication skills.

6. Ability to negotiate.

7. Deep knowledge of the construction industry.

8. Perform quality checks on construction equipment.

9. Knowledge in handling LinaBond PVC Linina

1. Conduct toolbox meetings and include safe work procedures as one of the topic.

2. Attend safety meetings and conduct safety training.

3. Implement and control health and safety on work sites.

4. Conduct site inspection, ensure workers wearing PPE, workers follow risk assessment and safe work procedure.

5. Monitor and ensure that HSE tools/equipment are calibrated when it is due and update in HSE Monthly tools/equipment master list.

6. Maintain and keep proper site health and safety records.

7. Detect unsafe act/conditions and rectify hazards and unsafe practices at the site.

8. Prepare Risk Assessment together with the project team and conduct Risk Assessment briefing to all personnel related to the work activities.

9. Investigate and prepare report on all near miss incident and accidents.

10. Assist in the safety audit.

11. Abide to the Environmental, Safety and Health regulations (Internal & External).

12. Conducts safety induction training for all employee, especially new worker & sub-contractor.

13. Coordinate with all sub-contractor and worker and report to Management.

14. Establishment safety policies that will ensure the safety of worker with in a workplace organization.

15. Recommend Improvement on site safety matters.

16. Perform Evaluation safety policies, method and develop the program.

Requirements:

1. Bachelor of Science Safety, Health And Environmental Management or Certificate in WSH Coordinators and risk management course with minimum 12 years of relevant working experience

2. Certificate in WSH Coordinator & Certificate in Supervisor Confined Space in Operation is a plus

3. Good knowledge of workplace health, safety and environment regulations is compulsory

4. Good interpersonal, analytical and high level of problem-solving skill

5. Able to work independently

6. Good oral and written communication skills Good Microsoft office knowledge and skills

7. Having Class 3 driving license is a plus

Position: HR ADMIN SUPPORT

JOB Responsibility:

· Provide administrative support to HR department

· Manage and update Infotech database

· Archival of paperwork for HR policies and procedures

· Provide support for new employee orientation programme, on-boarding and off-boarding

· Issue / Renew / Cancel of Work Permit and S Pass

· Keep track and renew of workers’ courses

· Other ad-hoc duties as assigned

Requirement:

· ITE / Secondary N/O Level

· 1-2 years’ experience

· Fresh Graduates are welcomed

Position: IT SUPPORT cum ADMIN

IT SUPPORT cum ADMIN Responsibilities:

· Provide technical support and Install computer hardware, software and networks to all users

· Log support requests to relevant vendor to resolve issues

· Maintain and update IT inventory

· Provisioning and de-provisioning PCs when staff on-board and off-board

· Monitor daily backup

· Troubleshoot on IT system, hardware and office equipment

· Knowledge of online system (HR System – Infotech / Microsoft / Autocad and ERP - Synergies) is an advantage.

· Assist and renew of licensing

· Arrange staff course.

· Arrange worker course, such as CSOC, BCSS, Coretrade and etc.

· Undertake any other ad-hoc work as assigned

Requirements:

• Possess a Local Diploma or equivalent in IT
• 1-2 years of relevant experience
• Fresh graduates are welcome to apply

Qualification : 'N' Level, ITE, and above

Experience : Min 2 years of experience in general Logistics operation

Good communication skills to provide good customer service support .

Able to support admistrative works to ensure all proper record of documents.

Handle E-commerce incoming goods .

Working hour : Mon to Fri ( 9am to 6pm )

Salary and remimuration in accordance to experience and job function.

Responsibilities

• Support day to day administrative duties
• To handle, answer, and reply all incoming telephone calls and incoming inquiries
• Prepare and create invoice/ report and assist clients up till confirmation of sales
• Assist to monitor customer satisfaction and provide after-sales support
• Any other appropriate duties and responsibilities as assigned

Requirement

• Minimum 1 year administrative experience required
• Familiar with MS Office (MS Excel and MS Word)
• Good communication (oral and writing) and interpersonal skills

As a Customer Support Executive at Act of Love Pte Ltd, you will be the primary point of contact for families and clients seeking our services. Your role will involve providing compassionate and professional support, guiding clients through funeral arrangements, and ensuring their needs are met with care and respect during difficult times. You will handle administrative tasks and assist with operational aspects to ensure smooth delivery of services.

Key Responsibilities

• Client Support: Attend to client inquiries via phone, email, and in person with empathy and professionalism.
• Funeral Arrangements: Assist families in planning funeral services, including explaining options for embalming, cremation, burial, and other related services.
• Administrative Duties: Maintain accurate records of client interactions, funeral arrangements, and payment details.
• Documentation: Help clients complete necessary paperwork and ensure compliance with regulations and internal policies.
• Coordination: Liaise with internal teams, such as operations and logistics, to ensure timely and smooth execution of funeral services.
• Service Excellence: Provide exceptional customer service and ensure that clients' needs are met throughout the entire process.
• Crisis Management: Respond promptly and calmly to any issues or concerns raised by clients, offering appropriate solutions.
• Follow-up: Maintain communication with clients post-service to provide any additional support as needed.

Qualifications & Skills

• Minimum Education: N-Level or equivalent.
• Communication Skills: Strong verbal and written communication skills in English and other languages (a plus).
• Empathy: Ability to engage with clients in a compassionate, respectful, and patient manner.
• Organization: Strong organizational skills with the ability to handle multiple tasks efficiently.
• Customer Service: Experience in customer service is preferred, with the ability to manage client relations with sensitivity.
• Team Player: Ability to work well within a team environment and collaborate effectively with other departments.
• Attention to Detail: Ensure all arrangements and documentation are handled accurately and promptly.
• Basic IT Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to use scheduling and CRM software.

Additional Requirements

• Availability to work on weekends and public holidays as required.
• A calm demeanor and emotional resilience to handle sensitive and difficult situations.
• Willingness to attend to clients' needs at various locations, including funeral homes and cemeteries.

What We Offer

• A supportive and respectful work environment.
• Opportunities for professional growth and development.
• Competitive remuneration package with benefits.

Job Responsibilities

• Attend to reported gas incidents and gas supply abnormalities such as gas fires, poor gas supply pressure, suspected gas leaks, etc.
• Perform site investigations and rectification work inclusive of co-ordination work with the relevant authorities (e.g. SPPG, SCDF, HDB, EMA) and other external agencies and submission of reports.
• Attend to customer service requests, e.g. install/ replace/ trouble-shoot gas appliances, perform servicing of gas stoves, carry out soundness tests on gas installations, etc.
• Handle customers’ enquiries/ feedback and perform service recoveries.
• Investigate and report on matters related to meter readings abnormality.
• Attend to meter cut-off and account due related matters.
• Any other duties as assigned by supervisor, which may include driving company vehicle to attend to work arrangements.

Requirements:

• Diploma/Nitec in Mechanical or any Engineering discipline.
• Relevant work experience and technical knowledge in gas, plumbing, sanitary, or electrical systems will be an advantage.
• Able to work independently and as a team player.
• Possess good interpersonal and communication skills, with experience in contract management and customer service.
• Possess a driving license (class 2 & 3), preferably with access to personal transport.

Planning and Customer Support Assistant (Outbound Shipments)

1 Prepare and manage a volume of shipping documents (Outbound), including invoices, packing lists, delivery orders, and airway bills, according to daily schedules.

2 Ensure all shipping documents are accurate, complete, and comply with industry regulations and company standards.

3 Maintain accurate and complete shipping documentation.

4 Act as the main point of contact for any outbound shipping inquiries - working closely with Planning and Customer Service.

5 Address and resolve any issues or problems related to discrepancies, shipment delays, or damages.

6 Investigate and resolve any issues or problems related to inventory, discrepancies, shipment delays, or damages.

7 Performs ad Hoc task when necessary or as assigned by supervisor.

Experience: At least 1 year of relevant working experience.

Education: Minimum O' Levels or Equivalent
Skills: Proficient with MS Office.
Able to multitask, prioritize and manage time efficiently and work independently with minimal supervision.

Job Duties:

• Parcel packing.
• Assist with daily tasks such as inventory counting and sorting while fulfilling orders
• Manage incoming and outgoing shipments within the warehouse.
• Provide feedback for operational improvements to ensure timely and cost-effective delivery of goods aligning with business objectives.
• Participate in monthly stock-takes and generate closing reports.
• Assist with administrative tasks and special projects as needed.

Minimum Qualifications:

• Basic proficiency in reading English and Chinese.

Salary Structure:

• $12 per hour

Benefits:

• Employee discount
• Flexible schedule (4-5 hours every day)

Schedule:

• Flexible

Work Location: 27 Woodlands Industrial Park E1, Singapore 757718

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

*** HR Contact Number : 6996 6666

Job Description :-

• Answer enquiries to customers who call or text.
• Prepare and generate quotation, delivery order and invoice.
• Liaise and coordinate with clients to ensure timely delivery of goods.
• Assist in preparing and updating monthly sales data.
• Maintain good and traceable documentations.
• Any other ad-hoc admin duties as assigned

Requirement :-

• Minimum one year of sales support or admin experience.
• Skilled in basic office skills (excel,word).
• Ability to multi tasks and work under pressure.
• 5.5 work week
• Location : Yishun

Responsibilities

• Oversee day-to-day operation to ensure smooth operational effectiveness
• Handling vehicles for inspection and other services (when requried)
• Assist in handling customer’s enquiries (when required)
• Data entry for work related matters
• Provide good Customer Service
• Ad-hoc duties as assigned

Requirements

• Possess Valid Class 3 License
• Possess Vocational License will be an added advantage
• Proficiency in Microsoft Word, PowerPoint and Excel
• Communication, Customer Service and Problem Solving Skills
• ‘O’ Level, Diploma, Advanced/Higher/Graduate Diploma
• Able to work independently
• A good team player who is proactive and meticulous
• Has good communication and interpersonal skills
• Keen to learn with positive work attitude
• Entry level candidates are welcome to apply
• 5.5 days work

Job Description

• Review of purchase requisition raised, and liaise with the relevant sales team members.
• Sourcing competitive bids from qualified suppliers and negotiate with them over commercial and delivery terms.
• Prepare commercial evaluation & make recommendation to the sales team based on the best value for money quotation.
• Process order, follow up status.
• Maintain accurate and complete procurement documentation records.
• Liaise with vendors on item supplied, specifications and certifications (if required).
• Prepares updated reports on activities, and other task assigned by Management.

Requirements

• Diploma in Engineering / Business administration / Supply Chain Management.
• Minimum 1-2 years’ experience or good track record working in similar industry.
• Preferably having past working experiences in sourcing industrial products.
• Confident and possess good negotiation skills.
• Independent, discipline, able to handle high volume of PR efficiently, maintain high quality of work under competitive working environment.
• Sound understanding of incoterms and logistic.
• Preferably has ERP experiences but not mandatory.
• Proficient in Microsoft Office.
• Remuneration package is commensurate with qualification & experience.

RESPONSIBILITIES:

• Understand the requirement of customers for their direct and indirect MRO purchase enquiries.
• Actively involve in sourcing, analysing purchase quotation, costing, negotiate the best commercial offer.
• Ensure sales quotation needed is submitted on timely manner. Take initiatives to follow up closely, clarify requirements for purchase orders and contracts.
• Process sales order, and follow through the sales processes.
• Close communication with vendors and customers, develope long term relationship.
• Prepare and/or update database and activity reports on weekly basis or as and when required by superior or management.
• Other duties as assigned.

REQUIREMENTS:

• Professional Certificate / Diploma
• Minimum 1-2 years related experience
• Fluent in communication, both oral and written
• Proficient with Windows based applications (Word, Excel, PowerPoint), Customer-driven, service-oriented, Proactive, self-motivated and a good team player
• Discipline, ability to work and perform under pressure in a fast pace environment
• Willing to learn and must possess a CAN-DO attitude
• Sound judgement and good business sense
• Remuneration package commensurate with qualification & experience.
• Interested candidate to apply with last drawn and expected salary for this position.

Business Support Executive

• Assist to develop and implement trade marketing strategies to drive sales achive business objectives.
• Work closely with sales team and to follow through on execution of trade and in-store activities.
• Track and manage the brand marketing budget efficiently, including preparation of A&P Claims.
• Ensure timely execution of point-of-sale marketing materials, displays, and in-store promotions.
• Analyse market trends and competitor activities for growth opportunities.
• Monitor and measure the effectiveness of branding campaigns and initiatives, and provide recommendations for improvement
• Assist in the management and delivery of the assigned brand’s profitability.
• Prepare monthly reports as required.
• Collaborate with various departments and external stakeholders to facilitate smooth communication and coordination.
• Other ad-hoc job-related duties as assigned

Requirements

• Diploma / Degree in marketing or a related field.
• 1-3 years of experience in brand activation within the consumer products industry is required, with prior experience in a trade marketing role often preferred.
• Ability to develop brand and marketing strategies.
• Strong analytical skills combined with a creative mindset.
• Strong communication skills.

Ability to work collaboratively with cross-functional teams.

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

Assisting clients with technical problems pertaining to hardware or services. This position will combine technical skills with soft skills to provide well rounded support not only in the form of technical assistance but also delivering a positive client experience.

Individual to be involved in:

1. Understanding and analyzing the problems that clients are facing

2. Communicating technical information to clients in a clear and simple manner

3. Identifying and resolving technical issues that clients have reported

Technical skills and competencies:

1. Technical proficiency and familiarity with necessary hardware components

2. Problem solving skills to identify hardware issues and effectively resolve them
3. Accurate documentation skills for record and filing purposes
4. Customer relationship management skills to build strong ties with clients

Duration of attachment: 6 months