COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Compensation matters:
• Work with the Compensation & Benefits (C&B) team members to manage the various workstreams of the Faculty Compensation Structure.
• Provide support for Annual Increment and Performance Bonus (AIPB) exercises.
• Work with the various functional partners to ensure that change management processes including, but not limited to, the update of policy documents, communication materials and FAQs are effectively followed through.
• Track progress of, and take follow-up actions on, the various C&B workstreams.
• Conduct Job Evaluation of existing and new job roles.
• Assist in submitting management reports on compensation and benefits matters.
• Manage and administer benchmarking exercises and surveys.
• Benefits matters:
• Review the adequacy of Faculty benefits programmes.
• Carry out ad-hoc Faculty surveys with related organisations to review and propose appropriate fine-tuning to ensure relevance and alignment with best practices.
• Develop communication materials and FAQs to ensure consistent practices across Schools.
• Compensation & Benefits Policies:
• Handle the updating of the various Compensation and Benefits policies.
• Manage the upkeep of compensation and benefit policy documents in the HR portal.
• Compensation & Benefits Systems
• Work with HRIS on User Acceptance Tests and other related tasks as part of the new HR Systems roll-out.
• Any other duties/ projects as may be assigned.

• Degree with at least 5 to 8 years of HR-related work experience, particularly in the area of Compensation & Benefits and preferably in a university set-up and/or in medium to large organizations.
• Experience in managing salary reviews, performance bonuses, and promotions in medium to large organizations.
• Good knowledge of, and strong experience in SAP HR/C&B Module. Familiarity with SuccessFactors HR/ Compensation modules would be an added advantage.
• Advanced Microsoft Excel skills is an important pre-requisite.
• Experience in Korn Ferry Job Evaluation methodology would be an added advantage.
• Strong analytical and critical thinking ability and good communications (written and oral) skills.
• Ability to work well with internal and external stakeholders of all levels.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Conduct comprehensive and impartial investigations into employee-related HR allegations, related to misconduct, policy violations, harassment, discrimination, and various workplace issues.
• Independently act as the HR representative for the disciplinary Inquiry Committee hearings, ensuring a fair hearing where natural justice is addressed, due process delivered as well as detailed and accurate documentation of the process.
• Identify and monitor trends regarding HR-related investigations, employee disciplinary matters, and employee relations matters. Develop, in consultation with HRBPs, plans to mitigate risks to the business.
• Research, plan and contribute to the development of policies and processes for, but not limited to:
• Employee investigation matters
• Employee relations / compliance matters
• Employee discipline and grievance matters
• HR-related crisis management matters
• Provide consultation to, and guide HRBPs (HR Business Partners) and key SOCI (Schools, Offices, Centres and Institutes) stakeholders on addressing and resolving employee disciplinary issues, involuntary employment cessation issues, employee grievance issues, etc.
• Collaborate and work closely with Office of the Provost and Office of Legal and General Affairs to ensure that all HR policies and processes are aligned with local laws and regulations, and recommend appropriate resolutions where needed.
• Develop and deliver training programs to educate employees and managers on the importance of workplace conduct, workplace fairness matters, reporting mechanisms, etc.
• Support union-related matters to uphold good industrial relations. This includes but is not limited to Collective Agreement negotiations and partnering the Union on IR events.
• Manage annual COC (Code of Conduct) and COI (Conflict of Interest) exercises as well as liaise with HR Administration team on the delivery of these exercises.
• Collaborate with Office of Safety and Security to develop and maintain a HR crisis management plan that addresses a range of potential crises that may affect employees.
• Develop communication strategies and draft communications package for internal and external stakeholders during crises.

• Degree, preferably in the area of Human Resources, Industrial Relations, Law, Psychology, Business Administration, or a related field, with at least 10 years of HR-related work experience, of which 5 years should be in a similar role focusing on employee investigations, labour relations and employee relations.
• Familiar with general HR policies & practices, local Employment Act, Industrial Relations Act, Workplace Fairness Legislation, Retirement & Re-employment Act, etc.
• Good track record of engaging and managing industry labour union representatives / officials.
• Demonstrate high level of empathy and advanced listening skills when communicating, influencing, problem-solving people as well as union-related matters.
• Ground decisions in facts, leverage on data to generate new insights and opportunities, clearly defines and measures business outcomes to identify course corrections and measure success.
• Committed to, and possess relevant skills in collaboration, problem solving, negotiation, dispute resolution, and solution finding.
• Possess high level of discretion and ability to handle confidential and classified information.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Programme Development & Event Coordination
  • Manage logistics and administrative tasks for innovation and entrepreneurship programmes, including marketing, scheduling, and resource management.
  • Develop and manage programme/ event planning timelines, ensuring milestones are met effectively including and not limited to community/ networking. events, team rejuvenation day.
  • Work with the marketing team to develop campaigns to raise programme awareness.
  • Manage event operations, including venue selection, catering, and participant registration.
  • Ensure effective operations in compliance with university policies.
  • Monitor, review and analyse programme performance regularly for management reporting.
  • Manage and track programme budget and utilisation.
• Stakeholder Management and Engagement
  • Identify and partner with internal and external stakeholders relevant to various initiatives, including but not limited to student leaders, faculty, investors, sponsors, universities and corporate partners e.g. internship facilitation.
  • Coordinate communication efforts to keep stakeholders informed and engaged prior to and throughout the programme/ competition cycle.
  • Support partnership initiatives through the development/ co-creation of proposals with ecosystem players keeping in mind strategic opportunities for IIE and SMU.
  • Develop reports and communicate strategy and plans to internal stakeholders, including regularly presenting proposals and performance updates.
  • Keep up to date on developments in Singapore and across the region, including innovation & entrepreneurship related policy developments and to highlight the impact and opportunities.

• University degree in areas such as education, business, and/ or related fields preferred.
• Recent graduates are welcome to apply. More qualified candidates can be considered for a more senior job title.
• Excellent project management and organizational skills.
• Detail-oriented and team-oriented with a strong desire to be successful.
• Effective communication, presentation and stakeholder management skills.
• Humble, authentic, value hard work, creative problem solver and outcome driven.
• A keen sense of ownership and accountability and act with a sense of urgency to meet tight deadlines.
• Comfortable with minimal amount of direction, thrive in high pressure and high expectation situations.
• Experience in designing and delivering quality experiential learning educational programmes will be viewed favourably.
• Up to date with industry trends in the innovation and entrepreneurship eco-system.
• Deep knowledge and network in the local & SE Asia innovation and entrepreneurship ecosystem will be viewed favorably.

#LI-EH1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

We are seeking a Technical/Engineering Sales Manager for our client, ZionTECH Pte Ltd

Job Scope

1. Working together with sales team to maintain or excel (but not constrainted to) a minimum monthly sales target of S$100,000. (As a good guide for fluctuating monthly sales, the figure may be calculated base on a three month average).

2. To help in the servicing of customers in terms of conceptualizing of machine processes, writing up of proposals and quotations.

3. Help PM (Project Manager) in the planning of capacity to ensure timeline is being met. This is done with the help of a Master Project Schedule.

4. Coordinate with internal and external designers on the customer requirements to ensure customer needs are met.

5. Project monitoring to ensure timely delivery of goods.

6. To be involved in the process of new business development in new areas of industries.

7. Involved in public relations taking care of overseas partners and customers.

Salary: Basic ($4500-$6500) + Sales commission

Requirements

1. With at least 3 years experience in Manufacturing Automation Machines. Knowledge in CAD software and common Miscrosoft software is required.

2. Educational qualifications: Diploma (or higher) in any discipline. Those with related experience may apply.

3. Self-motivated, objective driven. Multi-skill and multi-tasking required. Independent, self-initiative and creative.

4. Good interpersonal communication skills required.

5. Able to work well with others in terms of commitment, interests and adopting positive attitude.

6. Frequent traveling may be required.

7. Class 3 driving license added advantage.

8. Willingness and flexibility are added good pre-requisites.

9. Preferably to possess own vehicle (car allowances provided).

Others

1. Working location: Woodlands

2. Working hours: Monday to Friday, 8.30am – 5.30pm

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

A General Manager (GM) in a restaurant is responsible for overseeing the entire operation of the establishment. This role encompasses a wide range of duties to ensure the restaurant runs smoothly, meets its financial goals, and maintains high standards of service and quality. Here are the primary responsibilities of a restaurant General Manager:

Staff Management:

Hiring, training, and supervising staff.
Scheduling shifts and managing labor costs.
Conducting performance evaluations and providing feedback.
Addressing employee concerns and fostering a positive work environment.

Customer Service:

Ensuring excellent customer service and satisfaction.
Handling customer complaints and resolving issues.
Monitoring and improving the overall guest experience.

Financial Management:

Developing and managing budgets.
Tracking sales, expenses, and profitability.
Implementing cost-control measures.
Analyzing financial reports and making strategic decisions.

Operations:

Overseeing daily restaurant operations.
Ensuring compliance with health and safety regulations.
Managing inventory and ordering supplies.
Maintaining the restaurant's appearance and functionality.

Marketing and Promotions:

Planning and executing marketing campaigns.
Developing promotional strategies to attract and retain customers.
Building relationships with the local community and businesses.

Quality Control:

Ensuring food quality and presentation meet the restaurant's standards.
Monitoring kitchen operations and addressing any issues.
Implementing and maintaining standard operating procedures (SOPs).

Compliance:

Ensuring compliance with local, state, and federal regulations.
Managing licenses and permits.
Implementing and enforcing policies and procedures.

Strategic Planning:

Setting long-term goals for the restaurant.
Identifying opportunities for growth and improvement.
Staying updated on industry trends and best practices.

About the Role

We are seeking a Technical Project Manager to lead our team in testing competitor products and completing Proof of Concept (POC) projects. This role is crucial in driving our competitive edge and validating new technologies within our organization.

Key Responsibilities

Competitive Product Testing:

- Develop and execute comprehensive testing strategies for competitor products

- Analyze competitor features, performance, and user experience

- Prepare detailed reports on findings and present insights to stakeholders

POC Management:

- Oversee the end-to-end process of POC projects from ideation to completion

- Define clear objectives, timelines, and success criteria for each POC

- Coordinate cross-functional teams to ensure timely delivery of POCs

Team Leadership:

- Lead and mentor a team of technical analysts and testers

- Foster a culture of innovation and continuous learning

- Set performance goals and conduct regular evaluations

Strategic Planning:

- Develop roadmaps for competitive analysis and POC initiatives

- Align testing and POC strategies with overall business objectives

- Stay updated on industry trends and emerging technologies

Stakeholder Management:

- Collaborate with product managers, engineers, and designers to integrate findings

- Provide regular updates to executive management on project progress and insights

- Foster strong relationships with internal teams and external partners

Performance Optimization:

- Identify areas for improvement in testing methodologies and POC processes

- Implement best practices and tools to enhance efficiency and effectiveness

- Ensure high-quality standards are maintained across all projects

Qualifications

- Bachelor's or Master's degree in Computer Science, Software Engineering, or related field

- 5+ years of experience in technical project management, preferably in competitive analysis or POC management

- Strong understanding of software development lifecycle and testing methodologies

- Excellent analytical and problem-solving skills

- Proven track record of leading successful POC projects

- Experience with project management tools and methodologies (e.g., Agile, Scrum)

- Outstanding communication and presentation skills

- Ability to work in a fast-paced, dynamic environment

This role offers an exciting opportunity to drive innovation and competitive advantage through hands-on testing and POC management. The ideal candidate will combine technical expertise with strong leadership skills to guide our team in exploring cutting-edge technologies and competitor offerings.

Sales Manager responsible to lead a team to acheive and meet company sales goals. The chosen candidate should be able to ptimise performance through data analysis, reporting, and feedback sessions. Candidate should have solid experience working and managing in a wholesale environment.

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Qualifications and Skills:

• Bachelor's degree in Business, Finance or equilvalent
• Strong knowledge of sales management principles, practices, and regulatory requirements.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Strong leadership and team management abilities, with excellent interpersonal and communication skills.
• Ability to handle multiple priorities, meet deadlines, and adapt to changing business needs.
• Demonstrated integrity, ethics, and a commitment to maintaining confidentiality.

AYE SUCCESS AGENCY

Lic no. 10C5753

Our growing company is seeking to hire a sales manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.

A Bachelor's degree in business or a related field is required. In order to succeed in this role, you will need excellent communication skills and the ability to lead a sales team. Previous experience in a sales-related role is a plus.

Sales Manager Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.

• Seeting individual sales targets with the sales

team.

• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

• Bachelor's degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Major Incident Manager

Job Requisition Number: JR39669

Job Level: 6-9 years of relevant experience

Location: Singapore

Key Skills: Incident and Problem, IT Service Management

Job Objectives

Monitor and to manage the technology Incidents impacting Banking clients group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America.

The Major Incident Manager also works directly with Application and Infrastructure support staffs, Operations, Business and vendors to ensure agreed service levels are met.

Key Responsibilities

• Manages technology incidents impacting Banking clients group businesses

• Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting in full compliance with Banking client’s standards on Incident and Problem Management functions

• End to end ownership of the Major Incident with the aim to minimize the time to restore the services.

• Establishing strong command and control of an Incident, establishing clear accountability and precise evaluation of complex issue scenarios.

• Participation in all incident resolution calls to facilitate incident determination, recovery and resolution

• Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation

• Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends or deviations from standards

• Escalation of critical and unresolved Incidents to appropriate levels of management

• Ensure incident data is accurately captured and documented in the incident reporting tool.

• Post Incident activity to ensure highest levels of service quality and improving service levels through

identification of problem trends and causes which impact the delivery of production services.

• Ability to communicate well and manage highly stressful situations during the Incident.

• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to end ownership to initiate, track and the closure of problem tickets and the preventive actions.

• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.

• Management reporting

• Effective and accurate incident reporting and assignment by using tools, which are customized and

implemented, where applicable. Work towards effective use of these automated solutions with other tools and procedures within command center/ datacenter, in order to garner and present an accurate picture of the incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution process.

• Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help maintain an acceptable audit rating.

• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution Duration and the associated KPIs.

• Ensure compliance to Group Technology & Operations Policies and Standards

Key Requirements

• Bachelor’s degree in Business, Computer Science, or related discipline required.

• ITIL certification is a must

• Experience: 8-10 years managing complex IT initiatives in a matrix environment or Operational Line

Managers experience is preferred.

• Excellent English communication skills (written and oral), with experience interacting with all levels of management

• Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow.

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Leasing Senior/Manager in top tier Real Estate Developer

• Leasing/Real Estate, good learning oppportunities
• Local Singaporean and prestigious property developer
• Stable firm with great benefits for employee and family

Our client is a dynamic and innovative real estate development firm specializing in retail properties. We are seeking a skilled Retail/Office Leasing Manager to join our clients team and play a crucial role in driving tenant occupancy and maximizing property revenue.

Responsibilities:

• Identify and prospect potential retail tenants to fill vacant spaces within the portfolio.
• Develop and implement effective leasing strategies to attract high-quality tenants and achieve targeted occupancy rates.
• Conduct thorough market research and analysis to determine competitive rental rates and leasing terms.
• Prepare and present leasing proposals to prospective tenants, showcasing the benefits of our properties.
• Negotiate lease agreements, rent terms, concessions, and other leasing-related terms in alignment with company objectives.
• Foster positive relationships with existing tenants, addressing concerns and proactively addressing leasing-related issues.

Qualifications:

• Bachelor's degree in any field, however Real Estate degrees will be given priority.
• 3 years of experience in leasing, real estate, or property management, preferrably in Retail or Office leasing.
• Proven track record of successfully negotiating lease agreements and achieving occupancy targets.
• Excellent communication, presentation, and negotiation skills.
• Ability to work collaboratively with cross-functional teams and build strong relationships.
• Highly organized, detail-oriented, and able to manage multiple leasing activities simultaneously.
• Results-driven mindset with a demonstrated ability to meet leasing goals and deadlines.

For more information about this role please contact Alex Beattie at +852 3892 2368 or email to [email protected].

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

Top UK Property Broker looking for a BD Manager in Singapore, great opportunity for growth of a new business/channels. Experienced Team, good support

• Top UK Property Broker in Singapore, Startup environment, great growth potential
• Singapore location, experienced team, learning opportunities and good package
• Advantageous to have experience in Real Estate/Property Development BD/Sales

Our client is a dynamic real estate agency offering exceptional property services, expert advice, and personalized solutions for buyers, sellers, and investors in Singapore's competitive property market. The team seeks a Business Development candidate preferably from the Property & Real Estate market that has a proven track record.

Responsibilities

• Conduct research for multiple initiatives within Singapore to develop new channels of business
• Developing and executing strategic plans to increase business growth and achieve targets
• Managing existing and developing new pipeline of leads for continued business growth
• Conduct presentations to target market through different events such as seminars, networking events, exhibitions, and any other relevant events
• Strong network in the local market to assist in building immediate and long-term pipeline

Requirements

• Proven track record in a Sales/Business Development role or related function in Real Estate in any location is REQUIRED
• Someone with UK Property Experience will have an advantage
• Build strong relationships with stakeholders at all levels
• Flexible and able to adapt to an ever-changing business landscape
• Excellent communication and presentation skills
• Mandarin & English is REQUIRED

For more information about this role please contact Alex Beattie at +852 3892 2368 or email [email protected]. Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

About the Agency:

We are the world’s largest independent global B2B marketing agency, where curious minds create the future. This is where you will find thought provoking, ego-quashing, mistake learning, all including, convention breaking, and always growing marketers with a passion for what they do.

Recent accolades include Large Agency of the Year 2022, Global ACE Awards Gold winner 2022, and being on the Sunday Times Fast Track 100 list.

We’re curious—about change, about that next opportunity, and about you. And we’re building a place for people with the creativity and camaraderie to enjoy life at Transmission and help write our future.

The Role

We are looking for a super ambitious, super confident Client Marketing Manager to join our amazing Client Marketing team to develop and deploy strategic marketing programs for our leading international clients. Acting as the client’s trusted advisor, you’ll be across all aspects of the accounts from marketing strategy and campaign direction, program performance and delivery, service excellence and commercial management.

Passionate about marketing, you should be familiar with B2B buying cycles, customer journeys and personas. Having solid knowledge of short and long-form content types and multi-channels, especially digital and social media is a must. And if you have IT/technology marketing and/or ABM experience it would be the icing on the cake!

This position can be located in either Sydney, Australia, or Singapore.

What You’ll Do:

• Strategic B2B marketing consultancy, advice and best practice recommendations
• Planning, direction and control of client programs and campaigns
• Leading client briefing meeting and workshops
• Brainstorming creative and messaging ideas
• Senior stakeholder relationship building and networking
• Account growth planning and execution
• Account reviews, performance assessments, value measurement and ROI
• Commercial forecasting, pipeline management, programme estimating, revenue recognition and utilization reporting

What You’ll Bring:

• Bachelor’s degree (in marketing or a related field would be ideal, but not essential)
• 5+ years B2B marketing experience (either agency or client side)
• Digital experience
• Martech experience (ideal but not essential)
• Sound understanding of the latest B2B marketing trends, challenges and opportunities
• Can confidently give strategic marketing advice
• Can demonstrate ability to win new business and grow existing client accounts
• Confident at senior relationship building and stakeholder management
• Strong business and commercial acumen
• Passionate about marketing excellence

Benefits & Perks

• 20 days annual leave, which increases by 1 day for every year with us (up to 25 days)
• Learning & development program- An allowance to empower and support you in your professional development.
• Flexible benefits
• Hybrid Work Model: We've adopted a flexible hybrid working environment.
• Birthday celebration and day off
• Medical and vaccine/booster leave
• Dedicated learning and development program for every member of staff
• Company Culture Committee covering wellness, D&I, CSR and social – lots of initiatives.
• Team events (get together and enjoy with the team) and stuff to get involved with!
• Working with a young, vibrant team in a globally renowned co-working environment

We’re smart.

And have a constant urge to learn more. We encourage questions and innovative mindsets. At the same time, we value empathy and collaboration over ego. The most rewarding outcomes are achieved together.

We’re fearless.

We celebrate the diversity of thought and experiences. We push boundaries. We’re not afraid of failure. We welcome it because learning from mistakes is how we grow as people and as a company.

We’re transparent.

We earn trust by showing respect and being honest. We value the breadth and depth of each person and their story. We form a happier, healthier, more confident team because we’re open with each other and have unique ways of thinking.

This is how we drive your now and define your next. Come join us.

Transmission is an Equal Opportunities Employer. We are committed to fostering an inclusive workplace and your race, gender, sexual orientation, age, or disability have no influence on our hiring decision.

SCOPE

The incumbent in the position is responsible for managing the Guest Relation Section and providing the highest professional services in accordance with Kempinski’s policies, procedures, and service standards. They also act as a representative of the hotel management and handle all guest relation matters brought to their attention, to the satisfaction of the guest.

OVERALL OBJECTIVES

The job of Guest Relations Manager is executed satisfactorily when:

KEA (Kempinski Experience Assessment) audit results are 85% and above.

LQA (Leading Quality Assurance) audit results are 85% and above.

CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.

Hotel and Outlets are promoted.

Guest complaints are minimized and if occur followed up efficient and are reported to Operations team.

In case of immediate need, the Guest Relations Manager helps with reception duties.

MAIN RESPONSIBILITIES

Communication of hotel & company philosophy and internal hotel representation.

Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.

Be knowledgeable about all VIPs in-house, hotel functions and special events.

Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.

Welcome, facilitate and bid farewell to as many guests as possible.

Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.

Prepare the iPads for in-room check-ins.

Prepare the daily amenity report.

Handle special amenity requests and room setup’s for anniversaries, birthdays, honeymoons etc.

Liaise with FOM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.

Obtain as much information about a guest’s stay to be entered in the guest history.

Welcome visitors to the hotel, assist with general information, internal promotions and directions.

Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.

Maintain a record of all complaints and requests, follow up and inform concerned operating departments.

Handle all incoming Guest Intelligence Pre-Arrival Surveys.

Create and implement a minimum of 5 Platinum level and 3 Black level Local Experiences for the hotel.

Perform special projects and related duties as assigned.

Walk throughout the hotel recognizing guests and engage with them appropriately.

Attend & participate in daily briefings as scheduled.

Report potential and existing hazards and rectified immediately.

Provide information to all guests regarding the services and possible internal promotions of the hotel.

Senior Management on any unusual circumstances that might affect guest service and expectation.

Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.

Participate in training programs.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

REQUIREMENTS

• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English
• Minimum 3 years experience in a similar role
• Comprehensive Opera knowledge
• Mature & Customer focused.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

The Assistant Manager / Senior Executive, Fundraising is responsible for developing and implementing effective fundraising and engagement activities.

Reporting to the Director, Fundraising, the right candidate will nurture philanthropic affinity among supporters and the public for the organisation's causes Disability, Early Intervention for Children Families, Seniors and Therapy.

This candidate will be keen to be part of a dynamic team whose work will impact individuals, families and communities in need.

Key Responsibilities:
Fundraising Communications

• Write and produce compelling donor communications such as proposals, presentations, impact stories, gift reports and other donor-related collateral.
• Engage internal stakeholders to conceptualise and develop communications collateral for fundraising and donor relations.
• Develop social media content.

Fundraising and Donor Relations

• Assist to develop and implement fundraising strategies to cultivate and secure funding from individuals, corporations, foundations and the public. These include initiatives, events, sponsorships and engagement activities.
• Plan and execute donor relations events and activities to steward donors with meaningful donor experiences and touchpoints

Admin and Operations

• Support in administration and operations of fundraising department.
• Draft and implement processes, workflow and SOPs for best practices in fundraising and donor relations.
• Prepare updates / reports for internal reporting.
• Track and analyse fundraising strategies, donors and giving trends.
• Ensure compliance to donor intent and data protection in gift administration.
• Plan and manage budget for events / activities.
• Coordinate and draft minutes for quarterly Fundraising Committee meetings.
• Any other duties assigned.

• Degree in Arts & Social Sciences / Business / Communications / Marketing / Media / Social Services.
• Minimum 5 years' work experience, preferably in a similar capacity.
• Preferably with experience in budgeting for fundraising, donor relations and communications activities.

Key Qualities and Competencies:

• Exceptional verbal and written communication skills, with proven ability in developing content for printed and online platforms.
• High emotional intelligence and strong interpersonal skills to engage internal and external stakeholders.
• Strategic, analytical and meticulous, with solid event and project management skills.
• Resourceful self-starter, who takes initiative and is service-oriented.
• Creative with the courage to push boundaries.
• Ability to manage multiple projects concurrenly.
• Proficient in Microsoft Office.
• A passion to serve in the social service sector.

JOB DESCRIPTION
Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.


JOB REQUIREMENTS
2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based in Singapore Corporate Office, we are looking for a passionate and energetic individual to join us as Senior Manager / Manager, Finance.

Job Responsibilities:

The key responsibilities are to provide guidance to the finance teams at all properties and business support to PPHG management team, whilst continuing to improve the quality of the financial and management reporting, treasury, banking and corporate governance functions in PPHG.

Financial Accounting and Control

• Provide guidance to properties to ensure compliance to PPHG’s P&P and SOP, and conduct periodic control self-assessment checks on properties control procedures.
• Liaise and work with internal auditors. Ensure that follow up on corrective action arising from audit findings are promptly taken where required.
• Ensure adequate insurances are procured and maintained for all PPHG entities.
• Liaise and work with internal and external stakeholders to consolidate and provide disclosures required in compliance with the International Sustainability Standards and International Accounting Standards.

Treasury and banking

• Work with Corporate Secretarial department to update bank signatories and prepare/review required documents by the bank.
• Assist in due diligence and compliance requirements from banks.
• Involve in cash flow planning for PPHG Group of companies.
• Undertake bank administrator role and administer updates of bank users in e-banking platform.

Information Technology and Systems

• Support business and operation initiatives on automation, e.g. implementation of e-banking platform for overseas properties.

Compliance and Governance

• Work closely with UOL ERM team to ensure timely and accurate ERM reporting to ARMSC and coordinate any ERM related initiatives and training within PPHG.
• Manage Business Continuity Plan for PPHG and create awareness through review of policies and procedures, training, BCP simulation exercises and etc.
• Align PPHG’s processes with UOL privacy directives, and support data protection initiatives and programmes to ensure they are in compliance with data protection regulations including Singapore, UK, Australia, China and etc.

The Person:

• Minimum 7 years of experience in a similar capacity in the hospitality industry or related
• Degree in Accountancy
• Sound business acumen
• Excellent problem solving skills
• Strong analytical skills
• Excellent oral and written communication skills
• Good interpersonal skills
• Knowledge of SAP ERP will be an added advantage

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities. We regret that only shortlisted candidates will be notified.

Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Responsibilities:

• Project Review: Assess project requirements, technical clarifications, and drawings to ensure accuracy and completeness.
• Scheduling and Coordination: Plan and schedule M&E (Mechanical & Electrical) works, manage material requisitions, oversee cost control, supervise project activities, and maintain documentation to ensure regulatory compliance.
• Progress Monitoring: Ensure that the project progresses smoothly and adheres to the established timeline.
• Safety and Quality Assurance: Carry out safety and quality assurance duties, ensuring compliance with safety regulations and quality standards.
• Reporting: Prepare detailed reports on project progress and handover.
• Additional Duties: Perform other tasks as assigned by management.
• Client Interaction: Attend meetings and maintain effective communication with clients.
• Claims Assistance: Support the preparation and management of progress and financial claims.
• Communication: Communicate effectively with all levels of the project team and stakeholders.

Requirements:

• Minimum Diploma in Engineering (Mechanical/Electrical) or a related field.
• Strong managerial experience with a results-driven approach.
• Relevant experience in the M&E industry.
• Technical knowledge of M&E works.
• Proficiency in English.

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

1. Current Salary:
2. Expected Salary:
3. Availability:
4. Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Procurement Manager Responsibilities:

· Developing procurement strategies that are inventive and cost-effective.

· Sourcing and engaging reliable suppliers and vendors.

· Negotiating with suppliers and vendors to secure advantageous terms.

· Reviewing existing contracts with suppliers and vendors to ensure on-going feasibility.

· Building and maintaining long-term relationships with vendors and suppliers.

· Approving purchase orders and organizing and confirming delivery of goods and services.

· Performing risk assessments on potential contracts and agreements.

· Controlling the procurement budget and promoting a culture of long-term saving on procurement costs.

· Overseeing and managing the IT systems that track shipments, inventory, and the supply of goods.

· Preparing procurement reports.

Procurement Manager Requirements:

· Proven experience managing supply chain operations.

· In-depth knowledge of preparing and reviewing contracts, invoicing, and negotiation terms.

· Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).

· Management and leadership skills.

· Multi-tasking and time-management skills, with the ability to prioritize tasks.

· Highly organized and detail-oriented.

· Excellent analytical and problem-solving skills.

Key Duties Include:

• SOP and Machinery Introduction: Implement company standard operating procedures and provide detailed information on the functions and specifications of packaging machinery.
• Engineering Management: Oversee engineering processes and teams focused on innovating, developing, and manufacturing product packaging, ensuring regulatory compliance and adherence to cost objectives.
• Material Testing and Selection: Develop processes for testing, analyzing, and selecting materials to ensure packaging durability and cost-effectiveness.
• Supplier and Vendor Management: Manage relationships with suppliers and vendors to secure cost-effective procurement of packaging materials, evaluate supplier performance, form long-term partnerships, and negotiate contracts.
• Team Management: Conduct hiring, onboarding, and training for new team members. Perform regular performance evaluations, provide feedback, and support career development and growth for the team.
• Business Alignment: Align engineering initiatives with business objectives, market trends, and industry developments.
• Innovation and Growth: Identify opportunities for growth, innovation, and competitive advantage in packaging solutions.
• Reporting: Prepare and present reports on project status, team performance, and key metrics to senior management.
• Documentation: Maintain accurate and comprehensive documentation of all engineering activities, including designs, specifications, test results, and project records.

Technical Skills and Competencies:

• Industry Knowledge: In-depth understanding of the engineering industry.
• Materials Science and Packaging Technologies: Knowledge of materials science, packaging technologies, and engineering processes.
• CAD Proficiency: Skilled in CAD software such as AutoCAD and Ansys.
• Supplier Relationship Management: Expertise in managing supplier relationships and negotiating contracts.
• Negotiation Skills: Strong negotiation capabilities.
• Team Leadership: Proven ability to lead and manage teams effectively.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills.
• Strategic Planning: Competence in strategic planning and execution.
• Reporting and Documentation: Proficient in preparing reports and maintaining documentation.

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

1. Current Salary:
2. Expected Salary:
3. Availability:
4. Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

Summary

As Manager/Senior Manager of the Programming & Outreach team, you will be part of the team that manages programmes and initiatives driven by the Council to celebrate and profile Singapore’s top design talents, grow outreach opportunities within the community and develop design-led showcases to demonstrate the relevance of design impact and innovation. This will include signature programmes such as the President*s Design Award (P*DA), Singapore Design Week (SDW) and local and international presentations.

About DesignSingapore Council Pte. Ltd.

DesignSingapore Council’s (Dsg) vision is for Singapore to be an innovation-driven economy and a loveable city through design by 2025. As the national agency that promotes design, our mission is to develop the design sector, help Singapore use design for innovation and growth, and make life better in this UNESCO Creative City of Design. The Dsg is a subsidiary of the Singapore Economic Development Board.

About the Programming & Outreach Unit

To develop Singapore into a thriving innovation-driven economy and loveable city by design, the Programming & Outreach unit creates experiences that celebrate the Singapore design brand and translate the value and impact of design through programmes that are accessible for all.

We realise this through the Singapore Design Week, Asia’s premier design festival; President*s Design Award, the nation’s highest design accolade; and impactful and inspiring programmes that we bring into the community, both locally and internationally.

Singapore Design Week (SDW)

One of Asia’s premier design festivals, SDW is a celebration of creativity and innovation, championing thought leadership and celebrating the best of design from Singapore and beyond through three defining festival pillars: Design Futures, Design Marketplace and Design Impact.

• Design Futures envisions a forward-looking Singapore that embraces design for the future to generate positive impact across different industries.
• Design Marketplace uncovers lifestyle trends from around the globe, with a spotlight on the fast-growing Southeast Asia region.
• Design Impact inspires with innovative and impactful design solutions that tackle society’s biggest questions and create a better world by design.

Festival Highlights include:

• Design Futures Forum: SDW’s key thought leadership platform exploring design of the future and the future of design.
• Design Districts: SDW Design Districts reflect the unique character and charm of its community, with impactful installations by our very own leading design curators and more.
• Design Community: An Open Call that invites brands, partners and the design community to present inspiring and impactful ground-up programmes in response to the festival theme and pillars.

https://sdw.designsingapore.org/

President*s Design Award (P*DA)

The P*DA is Singapore’s most prestigious design accolade. Established in 2006, the Award recognises excellence across all design disciplines. The founding objectives of the Award are to recognise the significant achievements of Singapore’s design talents and the contributions they have made to Singapore’s economic competitiveness and quality of life; engender pride in the nation’s outstanding designs and leading designers among Singaporeans and in turn nurture among Singaporeans a greater awareness of quality design in all areas; and demonstrate to industry, businesses, the general public and the international community the government’s commitment to design development and promotion.

The Award is conferred by the President of the Republic of Singapore, and is jointly administered by the DesignSingapore Council and the Urban Redevelopment Authority (URA).

https://pda.designsingapore.org/

Responsibilities

As Manager/Senior Manager of the Programming & Outreach team, you will be part of the team that manages programmes and initiatives driven by the Council to celebrate and profile Singapore’s top design talents, grow outreach opportunities within the community and develop design-led showcases to demonstrate the relevance of design impact and innovation. This will include signature programmes such as the President*s Design Award (P*DA), Singapore Design Week (SDW) and local and international presentations.

You will build valuable partnerships and develop impactful and inspiring programmes presented in Singapore and overseas

This means you will:

• Work with diverse local and international partners to plan, develop and implement strategies, programmes and outreach activities to build design awareness, appreciation and ability among the people of Singapore, and celebrate Singapore design on the world stage. This includes partners from the wider design community, jurors, educational institutions, industry associations, other government agencies and also other teams within Dsg.
• Be part of the team managing the P*DA, overseeing the major milestones including the Call for Entries, Jury Session and Award Ceremony, and the development and production of content for the P*DA publication, videos, online and offline content, as well as local and international P*DA outreach programmes.
• Be part of the team managing the Singapore Design Week, including working with partners to deliver festival highlights such as Design Districts and Design Community programmes.

You will be working with a dynamic, fast-moving, high-energy team

This means you are:

• Keen to take up challenges and lead/assist in conceptualising, planning, developing and implementing other programmes and initiatives led by the Programming and Outreach team.
• A team player who takes pride in creative thinking and solving problems with your team.
• Keen to take on other cross-departmental, Dsg-wide projects and work with other teams.

Requirements

Who you are:

• A degree holder with 3 to 8 years of relevant experience in programming, outreach, events management, marketing or project management
• An effective collaborator and negotiator with a strong ability to influence outcomes
• A multi-tasker who is organised, detail-oriented, hands-on and self-driven, with a proven track record in delivering projects and achieving results
• Possess excellent communication and presentation skills
• Experienced in effectively engaging a wide range of stakeholders across private and public sectors
• Creative and enjoys producing engaging content that exemplifies how design can make lives better. Copywriting, copyediting and proofreading skills are a big plus
• Able to prioritise, troubleshoot and stay focused under tight deadlines and pressure
• A team player who is ready to take up challenges and work on new programmes and initiatives
• Have procurement experience (This is a bonus!)

Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Key Responsibilities and Accountabilities:

• Business Growth: Drive organic growth by generating revenue from both new and existing customers and markets. Manage all direct sales channels and oversee the bid activities required for these channels.
• Customer Insights: Provide valuable customer feedback to the Product team to ensure a thorough understanding of customer needs and preferences.
• Sales Outreach: Contact assigned customers or prospects to promote and sell company products within a designated geography or market sector. Focus on achieving personal sales targets, developing new business, maintaining customer relationships, and addressing specific customer issues.
• Sales Planning: Develop and implement a sales plan aimed at revenue retention, growth, and new business acquisition for your portfolio or sector. Strive to meet or exceed personal sales targets and contribute to overall business growth.
• Client Relationship Management: Create and execute plans to build and maintain relationships with key decision-makers and influencers within customer organizations. Facilitate effective communication and identify how Survitec can add value and address customer issues.
• Sales Strategy Execution: Set clear objectives for each sales interaction, tailor presentations to engage customer decision-makers, and gather relevant information to assess interest and address any areas needing further clarification.
• Networking and Representation: Build a personal network within the business sector, represent Survitec at industry events, and gather market intelligence to enhance the company’s visibility and reputation.
• Solution Configuration: Develop and present solutions, including product and service offerings and contractual terms, that align with customers' mid- to long-term needs. Negotiate agreements within defined commercial parameters.
• Cross-Functional Collaboration: Work internally as the customer advocate within cross-functional teams to strengthen external customer relationships.

Requirements:

1. Market Insight: Strong understanding of the Singapore market.
2. Growth Experience: Hands-on experience in market expansion and growth.
3. Maritime Sector Knowledge: Familiarity with the maritime sector (primarily shipping) in Singapore or seagoing experience.
4. Industry Connections: Established connections or contacts with major shipping companies in Singapore, such as:
   • Anglo Eastern
   • MOL
   • BSM
   • OSM
   • Thome
   • CMA CGM

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

1. Current Salary:
2. Expected Salary:
3. Availability:
4. Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

Job Summary:

We are seeking a dynamic and experienced E-Commerce Manager to oversee and enhance our online sales operations across multiple platforms. The ideal candidate will have a strong background in managing e-commerce channels, specifically with experience in Microsoft Business Central ERP system, Woocommerce Seller Management, Amazon Seller Central, Lazada Seller Central, and Shopee Seller Central.

Key Responsibilities:

• E-Commerce Platform Management:Oversee and manage product listings, pricing, and promotions on Amazon Seller Central, Woocommerce Seller Management, Lazada Seller Central, and Shopee Seller Central.
  Optimize product listings to improve search visibility and conversion rates.
  Monitor and analyze sales performance across all platforms to identify opportunities for growth.
  Ensure accurate inventory management and order fulfillment processes.
  
• ERP System Integration:Utilize Microsoft Business Central ERP system for efficient inventory management, order processing, and financial reporting.
  Ensure seamless integration between e-commerce platforms and the ERP system to streamline operations.
  Troubleshoot and resolve any issues related to ERP system and platform integrations.
  
• Sales Strategy and Execution:Develop and implement effective sales strategies to maximize online sales and profitability.
  Coordinate and execute promotional campaigns, including discounts, deals, and advertising efforts.
  Monitor competitor activities and market trends to adjust strategies accordingly.
  
• Customer Relationship Management:Handle customer inquiries, complaints, and feedback promptly and professionally.
  Enhance customer satisfaction and retention through excellent service and support.
  Implement strategies to improve customer reviews and ratings on all platforms.
  
• Data Analysis and Reporting:Analyze sales data, customer behavior, and market trends to generate actionable insights.
  Prepare regular reports on sales performance, inventory levels, and other key metrics.
  Present findings and recommendations to senior management for informed decision-making.
  
• Collaboration and Team Management:Work closely with marketing, logistics, and customer service teams to ensure cohesive operations.
  Provide training and support to team members on e-commerce best practices and platform updates.
  Foster a collaborative and results-driven work environment.
  

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience as an E-Commerce Manager or similar role.
• Proficiency in Microsoft Business Central ERP system.
• In-depth knowledge of Amazon Seller Central, Lazada Seller Central, and Shopee Seller Central.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Skills:

• Experience with digital marketing and online advertising.
• Knowledge of SEO best practices for e-commerce.
• Familiarity with other e-commerce platforms and marketplaces.