About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
  

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Major Responsibilities:

Able to handle On-Site Sales and Retail Operations.

Understand customer needs and provide information required to encourage a purchase.

Consistently promoting and selling company products and services.

Achieve the monthly sales target set by the Company.

Other duties as assigned.

Requirements:

At least 3 year(s) of working experience in the related field

Maintaining a positive attitude and focus on customer satisfaction

Preferably some experience and knowledge in curtains and blinds will be a good advantage (Training will be provided).

Able to use basic computer skills such as Microsoft Word, Excel and Email.

Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Part-time or short-term position available. $8-10 per hour. Please enquire.

Full-time salary up to $2,300.00 per month, 1030am to 700pm, 5 days. Work location is Marina One.

Due to expansion Japanese cake shop seeks a Sales Assistant to operate an outlet.

+ Has sales experience or else training provided.

+ Can converse in English, Mandarin.

+ Has pleasant personality, works well in a team.

Pâtisserie Glacé was started in 2008 with the aim of bringing the best of Japan’s cakes, pies and cookies and tarts to Singapore. Chef Tomoko helms it.

Sales incentives apply after probation period. Attendance & Medical allowance for all full-time staff.

Job Purpose:

Ensure efficient sales operations by providing comprehensive administrative support and excellent customer service.

Major Duties and Responsibilities:

• Process phone and email orders accurately and perform data entry. Create sales orders in Synergix system and validate delivery orders.
• Track orders and deliveries, offering real-time customer support by coordinating with delivery vendors.
• Monitor customer accounts and identify potential sales opportunities. Generate leads through research and contact potential customers via phone or email.
• Maintain customer database, track sales contracts, and ensure accurate documentation of all sales-related activities.
• Assist customers promptly with inquiries or requests to enhance their experience.
• Handle customer feedback using a customer-centric approach.
• Possess a strong understanding of bakery products, including specifications, delivery terms, pricing, and promotions.

Other Duties:

• Perform any other duties assigned by the Reporting Officer.

Requirements:

Education

· Higher Nitec/Diploma in Business/Marketing

Experience

· Min. 2 years experience in customer service role

· Work experience in the manufacturing, food industry or e-commerce operations is preferred

Skills

· Proficient in MS Office and S systems.

· Excellent communication and written skills.

· Good organization skills.

· A good team player.

Main Duties & Responsibilities:

· Establish relationship with customers by delivering excellent customer service

· Provide professional skincare advice and consultation for customers, managing customers’ needs and ensure customer satisfaction

· Lead and provide guidance to therapists on the service and treatments to customers

· Assist the Senior Sales Manager in the overall operation of the branch eg. Staff MC, Punctuality, Daily Sales target, current promotions and updates etc

· Assist the Senior Sales Manager to run the outlet efficiently and effectively

· Assist the Senior Sales Manager to handle customers' complaints and feedback

· Motivate/building teamwork among colleagues & maintain good communication and good working environment

· Achieve personal sales target and assist in achieving monthly sales target set out for the branch

· To assist in making cold-calls to customers

· Ensure all treatment rooms & consultation rooms are in good & conductive condition

· Ad-hoc responsibilities assigned by management

Requirements:

· Min. 5 years' working experience in the beauty wellness industry with proven sales record

· Independent, motivated, optimistic and possess initiative

· Highly motivated, sales driven and service oriented

· Good interpersonal skills and communication qualities

· Team player with ability to cooperate with colleagues and have strong leadership capabilities

· Willing to work retail hours (split shift work, weekends and public holidays)

· Passionate about the beauty and service industry

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Company DescriptionTechnoally is a young and energetic company based in Singapore, specializing in cloud strategy and managed services for customers. With over 30 years of collective experience, our team focuses on consultative selling to provide value-added services for the products and solutions we resell. Our vision is to be an industry pioneer by offering the latest hardware, software, and networking products on the cloud, eliminating the need for customers to invest in expensive IT infrastructure.

Role DescriptionThis is a full-time Inside Sales Specialist role at Technoally. As an Inside Sales Specialist, your day-to-day tasks will include lead generation, customer satisfaction, and effective communication with clients. While this role is primarily located in Singapore, we offer flexibility for some remote work.

• Calling existing and prospecting new customers for subscription renewals and new IT opportunities
• Admin duties in creating Quotes, PO, DO and liaising with customers and vendors for deliveries, engineer assignment
• To improve monthly sales with marketing initiatives like EDM, social media etc

QualificationsInside Sales and Lead Generation skills
Customer Satisfaction and Communication skills
Customer Service experience
Excellent verbal and written communication skills
Ability to work independently and remotely
Experience in the IT industry is a plus
Diploma/ Degree in Business or related field is preferred or equivalent experience in IT

Brief Description & Role

Addvalue is a leading satellite-based communication solutions company that provides state-of-the-art communication terminals for use in space, in the air, at sea and on the ground. The company also offers extensive engineering and integration services to its customers including leading organizations in commercial, defence and space industries.

Addvalue is extending its talent pool to include individuals who can work closely with our business and engineering members to provide technical support and commissioning services for the sophisticated embedded RFSoC hardware products.

Responsibilities

• Develop sale leads, work with partners and manage product sales on a global basis.
• Develop marketing collaterals or technical support documents to facilitate sales and customer support.
• Manage accounts and provide pre-sales and after-sale support in turn of product familiarization, training and commissioning.
• Contribute to internal product strategic process with the aim to ensure continual market relevance and new development programs.

Requirements

· At least a Degree in Electronics Engineering, preferably in wireless communications, RF electronics, with proven working experience in RF/hardware electronic embedded system design and development.

Skills, Experiences & Knowledge

• Confident and familiar with customer engagement.
• Able to apply critical thinking in tackling challenges and solving problems with a strong sense of ownership.
• Able to articulate ideas/concepts effectively. Fluency in English as a working language with effective written and spoken communication skills, social and interpersonal skills.
• Experienced in project management methodologies will be desirable.

Responsibilities:

• Plan and implement competitive strategies to achieve substantial growth in the sales and market shares;
• Identify new and emerging opportunities in the market and strategically tap them to promote a new product line;
• Compile market intelligence such as competitors’ pricing, new product launches and competing activities as well as information on new players;
• Establish and manage clientele base and maintain a good working relationships with customers (eg. developers, architects, contractors, etc);
• Work with architects in setting specifications for both commercial and residential projects;
• Plan and participate in trade fairs/exhibitions to promote maximum brand exposure;
• Attend to all project tender documentation and translation if necessary;
• Prepare weekly and monthly sales forecasts on the ‘Project’ and ‘Distributor’ sectors;
• Attend to site inquiries and render technical assistance upon request by clients;
• 
  

Requirements:

• Preferably a Diploma/Degree in Sales & Marketing or its equivalence with at least 1-year relevant experience in the same capacity;
• Sales-driven and customer oriented with strong communication and interpersonal skills;
• Resourceful and possess a high level of commitment and determined to excel;
• Good business acumen with sensitivity to business trends and market conditions;
• Excellent negotiation and relationship-building skills;
• Possess strong initiative and able to be a good team player;
• Those with relevant experience in consumer durables and building distribution networks have an added advantage.
• Open for junior and senior candidates

Location: 5 Changi South Street 3, Singapore 486117

Job Scope:

· Provide sales and local purchasing support.

· Arrange local and overseas goods delivery to customers.

· Process and receive inventory transfer orders.

· Perform counter sales duties to generate sales and profit for the Company.

· Ensure all inventory under your charge are properly accounted for.

· Back up any branch operations (Changi, Ubi or Jurong Port) as and when assigned to any branch location.

· To assist in adhoc duties as and when required.

Requirements:

· At least 1 year of relevant working experience

CHUAN LAM PRODUCTION PTE LTD is a leading events services company specializing in delivering exceptional experiences from conceptualization to execution. We are currently seeking a detail-oriented and highly organized individual to join our team as a Project & Sales Coordinator. In this role, you will play a critical role in managing projects and providing support to the sales team, ensuring the smooth and successful delivery of our events.

As a Project & Sales Coordinator, you will be responsible for coordinating with various stakeholders, both internal and external, to ensure all aspects of projects are well-managed and executed flawlessly. You will assist the sales team in managing client relationships, preparing proposals, and maintaining accurate records. Additionally, you will support the project team in planning, scheduling, and executing events, ensuring that all operational requirements are met to meet our clients' expectations.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys managing multiple tasks simultaneously, and has a strong interest in the events services industry. We offer a dynamic and collaborative work environment, with opportunities for growth and development.

Responsibilities

• Coordinate with internal teams and external partners to ensure the successful execution of projects
• Assist the sales team in managing client relationships, preparing proposals, and maintaining accurate records
• Support the project team in planning, scheduling, and executing events, ensuring operational requirements are met
• Conduct market research and analysis to identify potential sales opportunities
• Assist in the development of sales strategies and tactics to maximize revenue
• Maintain up-to-date knowledge of industry trends, competitors, and best practices
• Provide exceptional customer service and promptly address client inquiries and concerns

• Proven experience in project coordination and/or sales support
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite
• Knowledge of event planning and logistics is preferred
• Ability to work independently and collaborate effectively in a team
• Attention to detail and ability to prioritize tasks
• Ability to thrive in a fast-paced and dynamic environment
• Excellent problem-solving and decision-making abilities
• Flexibility to work evenings and weekends, as required

If you would like to join our team, kindly send your resume to [email protected]

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

This is a sales position responsible for the management of a portfolio of clients including Real Money and other financial institutions in APAC time zone. The salesperson will be based in Singapore and will be a key member and an important contributor of the team's revenue. The successful candidate will be expected to grow our presence for investors for both FX flow and solutions-based business, and would be expected to protect our clients and the franchise through a relentless commitment to control and governance build on the highest standard of personal ethics and responsibilities.

Responsibilities:

• Actively cover a portfolio of global financial institutions (includes execution and backing up clients where needed) and be a leading contributor to the team’s revenue.
• Assist with the implementation of the broader strategy for the client segments
• Identify new opportunities and close gaps with our competitors
• Drive thought leadership content for our Investor clients in the region; includes macro events, roundtables, bringing resources from the global network to Asia etc.
• Staying on top of the regulatory and industry changes and competitive landscape
• Developing and mentoring junior talents on the team
• Adhere to and cascade all supervisory training and tools to create a culture of responsibility to our clients, our shareholders and each other

Qualifications:

• At least 6 years of relevant experience in Foreign Exchange
• Strong Communication Skills
• Extensive knowledge of the Real Money business and strong understanding of local markets
• Proven product and solution skills
• Ability to work effectively with various stakeholders and functional partners internally
• Proven track record of successful FX client coverage

Job Description:

· Plan suitable sales strategy for the respective markets and clients

· Acquire new customers through proactive outdoor sales initiatives

· Establish and manage network of customer contacts in order to build relationships and trust between company and the customer at various levels

· Provide solution on case-to-case basis to customer

· Conduct product demonstrations and presentations to prospective clients, highlighting the benefits of the products in a structured professional way

· Handle existing/repeat customers' enquiries and follow-up on sales quotations

· Maintaining long-lasting relationship with new and existing clients

· Serve as the lead point of contact for all customer account management matters

· Responsible for the products’ profitability on sales and inventory

· Work closely with the Managing Director to ensure a cohesive approach to sales and customer engagement

· Represent the company at trade exhibitions, events and demonstrations, if needed

· Report sales and campaign results to the Managing Director on a weekly, monthly basis.

· Other duties related to sales and custom service

Job Requirements:

· Minimum Diploma qualification

· Minimum 3 years of related sales experience

· Good presentation and communication skills

· Remuneration package inclusive basic pay, transport allowance (with or without own car) and sales commission.

Client criteria:

- Working hours 9am to 6pm

- Monday to Friday

Title: Sales Executive & Managers

Job Description & Requirements:

Dashmesh is a leading south Asian food distribution company, specialising in Indian & Pakistani food products. We are seeking a results-driven and customer-focused Sales personnel to join our dynamic sales team. The successful candidate will play a crucial role in achieving sales targets, building customer relationships, and promoting our products.

5.5-day work week with alternate Saturdays off.

Responsibilities:

• To market and sell South Asian dried food products to local and regional customers
• Develop a comprehensive understanding of Dashmesh products and effectively communicate benefits and competitive advantages to potential customers.
• Identify and pursue new business opportunities through prospecting, networking, and lead generation.
• Develop, execute, and monitor sales strategies with our existing and new customers to achieve sales targets and profitability.
• Identify and develop new leads and business opportunities.
• Stay informed about industry trends and competitor products.

Job Requirements:

• Possess at least a GCE ‘O’ Level Certificate or equivalent.
• Posses a class 2B/3 driving license.
• Be fluent in English.
• Strong communication and interpersonal skills.
• Goal-oriented with a demonstrated ability to meet and exceed targets.
• Excellent negotiation skills.

Entitlements: Annual leave, AWS, Attendance allowance, etc.

Job Location: Dashmesh Singapore Pte Ltd, 19 Loyang Way, #03-23, Singapore 508724.

Interested and Experienced candidates may write to [email protected]

Please take note that only shortlisted candidates will be notified.

PLEASE TAKE NOTE THAT CURRENTLY OUR COMPANY IS AT NO. 19 LOYANG WAY BUT WILL BE RELOCATED IN AUGUST 2024 TO PENJURU.

Job Description:

We are seeking energetic and driven candidates to fill our openings for Sales Engineer, based in Singapore. You will be responsible for the sales and marketing of our wide array of process and environmental products.

Responsibilities:

- Research new market opportunities and responsible for driving business growth within a company.

- Develop new sales strategies and action plans to expand overall business growth

- Oversee existing customers and develop new customers within assigned industrial market sector

- Daily tasks include handling of sales enquiries, preparation of sales quotation and costing sheet, conducting customer visits if necessary

- Perform product sales introduction and technical presentations to customers

- Assist to manage existing network of distributors within South East Asia and give directions in line with markets trends

- Opportunity to expand and appoint/develop new distributors in new territories

- Support distributors to achieve their respective Sales targets, and hence achieve the overall target for the region

- Work together with the respective distributors to create appropriate strategies for each market and/or market segments

- Closely monitor distributor sales performance on a quarterly basis and feedback to respective distributors as well

- Represent the Company in a professional manner and establishing good rapport and business relationship with our customers, suppliers and principals

Requirements:

- Degree in Engineering or Science (some basic background in Environmental & Chemistry is important)

- Technical competence in air/gas & water quality analytical instruments, experience/exposure to process & environmental monitoring equipment.

- Willing to travel up to 20% in a year

- Must have strong interpersonal and communication skills

- 3 to 5 years’ experience in managing distributor is a major advantage

Responsibilities:

• Support department administration activities
• Answer customers’ enquiries, attend customer's complaint and fulfil customers’ orders in a professional
  manner
• Input daily orders accurately into system, liaise with respective sales person for quotation
• Check inventory and do shipment plan for certain consignment warehouse and make sure shipment to move smoothly on time, fulfill customer requirement
• Monitor projects and orders and ensure that there is zero error
• Respond to customers’ complaints courteously and swiftly

Requirements:

• Minimum Diploma in any field
• Minimum 1 year of relevant experience
• Display effective interpersonal and communication skills to foster both internal and external customers’ relationship

Working Location: Raffles City / Jewel

Days: 5 Days Work Week

Good Remuneration Package

Attention all skincare lovers! We are currently seeking talented candidates to join our team as sales associate for new stores. Our brand encompasses body care, skincare and home spa collections, carefully developed with the knowledge of nautral botanicals from traditional herbal medicine and scientific research. Using the finest natural active ingredients, along with a holistic approach to well-being, our products help restore the natural balance of the body and mind.

Key Responsibilities

1.Customer Service:

• Greet customers in a friendly and welcoming manner.
• Assist customers in finding products and providing product recommendations based on their needs.
• Answer customer inquiries and address any concerns or complaints promptly and professionally.
• Ensure high levels of customer satisfaction by providing attentive and personalized service.

2.Sales Generation:

• Actively engage with customers to promote products and drive sales.
• Demonstrate product features and benefits to customers.
• Upsell and cross-sell products to maximize sales opportunities.
• Meet or exceed sales targets and goals set by management.

3.Product Knowledge:

• Stay up-to-date on product knowledge, including features, benefits, and pricing.
• Educate customers on product specifications and usage.
• Assist with inventory management by monitoring stock levels and replenishing merchandise as needed.

4.Store Maintenance:

• Ensure the store is clean, organized, and well-maintained at all times.
• Merchandise products on shelves and displays according to company guidelines.
• Assist with opening and closing procedures, including cash register operations and security protocols.

5.Team Collaboration:

• Work collaboratively with team members to achieve store goals and objectives.
• Communicate effectively with colleagues and management to address any issues or concerns.
• Contribute to a positive and supportive work environment.

Job Requirements

• No Requirement

Job Types: Full-time, Part-time, Permanent, Contract, Temporary, Student job

Expected hours: No more than 44 per week

Benefits:

• Flexible schedule

Schedule:

• Holidays
• Shift system
• Weekend availability
• Work Location: In person

Summary of role requirements:

• Flexible hours available
• No experience required for this role
• Working rights required for this role
• Sponsorship not available
• Expected salary: $11 - $13 per hour

Ensure the timely answering of customer sales queries, their bookings and follow up:

- By prioritizing the incoming quotes as per set guidelines

- By following the set guidelines in terms of price offering in order to win the quote

- By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux’s tools (LEAP)

- By offering multiple options on a quote, so that the customers always find a suitable one (price, time)

- By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, …)

- By promoting Cargolux’s value added services

- By re-directing customers to Cargolux’s digital sales channels to increase the awareness and utilization of such channels

- By assisting customers to confirm the bookings via the digital channels upon potential failure of booking

- By requoting the customers if certain parameters of the initial quotation have changed

- By updating all sectors of a booking pre-flight

- By ensuring the booking is correctly performed, including the applicable Rates, SCC’s, Additional Charges etc.

- By ensuring that bookings, subject to compliance checks are processed prior to departure

- By pro-actively following up on pending offers

Cross divisional collaboration

- By building bridges with other departments to improve communication

- By holding regular meetings with Sales Management to share ideas, strategies, and customer behaviours

- By keeping close liaison with accounting to ensure proper invoicing and addressment of potential challenges

- By being a contact person for all questions regarding freight transport

- By liaising regularly with the Route Management Team concerning short-term pro-active sales, weaknesses and strengths in Cargolux’s network and providing feedback on market dynamics and requirements

Ensure Customer Service and Sales Activities

- By pro-actively contacting potential customers in case of short-noticed space availability

- By redirect received market information to the Sales Management
- By taking care of CVProduct & CVPricing requests in coordination with the relevant responsible team

- By coordination of CVProduct & CVPricing bookings with the appropriate internal departments according the agreed processes and in communication with the customer.

- By monitoring his/her and the teams work based on available/provided data and dashboards.

- By pro-actively starting 1st level escalationsl

- Planning and executing customer visits, if required and in coordination with Sales Management

Key Responsibilities:

- Achieve sales target for the respective region and maintain/ grow the existing customers to use EUROIMMUN products

- Able to manage and support distributors to create new accounts and new market expansion for all countries

- Increase market share and new customers

- Expansion of new parameters / new projects for the customers

- Customers and KOLs engagement with direct accounts and distributors

- Excellent presentation skills as part of sales presentations and products promotions

- Product registration and logistics support for the distributors and direct customers.

- Teamwork to optimize the job efficiency and effectiveness

Requirements:

- Bachelor of Degree or MSc in in molecular biology, genetics, biostatistics, electronic engineering, Biomedical engineering or related field in biology/ sciences

- Must have sales experience for at least 5 to 8 years

- Exposure to regional sales and understand the market situation/ requirement in SEA region

- Possess leadership and management skills

- Good network/ relationships with KOLs and major customers

- Pleasant personality and able to work as a team

- Eloquent in English and Mandarin to liaise with Mandarin speaking customers

Job Description

• Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular
  sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade
  Lane involvement).
• Seeks and prospects for Strategic Customer targets to win new customers.
• Ensures that Key Account activities are aligned with global/regional sector strategy
• Focuses more on customer and sales relationship building through attending external customer meetings
  and internal meetings as necessary in order to support business development.
• Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and
  proactive thinking.
• Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of
  sales activities.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer
  implementation in order to ensure proper operational handover and implementation to meet customer
  expectations (SLA's & SOP's).
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their
  satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential
  problems.
• Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
• Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business
  critical issues.
• Consults CRMs and Sector Heads on potential solutions and best practice.
• Gathers customer and market information to update Product and Trade Lane on current conditions.

Job Requirements

• Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP, monthly performance reviews with customers
• Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
• Good understanding of sector trends in the freight forwarding industry
• Able to identify customer needs by gathering information and building long-term relationships through value creation
• Well developed communication and presentation skills
• Diploma/ degree with more than 5 years of relevant working experience in a MNC environment

JOB BRIEF

We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.

Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you.

Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.

Responsibilities

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams

Main Responsibilities

1. Product Sales Management

• Solicit sales of products to customers by performing full range of sales activities - cold calls, routine visits, presenting, negotiating contracts, closing deals and routine follow-up.
• Collaborate with Sales Manager in the development of sales strategies (including pricing structure) and sales plan through information gathering and market intelligence in the course of interaction with customer, vendors and competitors.
• Perform tasks prescribed in the sales action plan to achieve goals and objectives such as sales target and service expectations.

2. Customer Management

• Create, develop, and maintain relationship with customers at all levels of the organizations for existing as well as other potential business for the organization.
• Identify key players in the decision making process and tailoring appropriate sales pitch to these players.
• Develop new client engagements, managing the relationship through every stage of the sales cycle.
• Identify customers’ needs and provide solutions and create opportunities.
• Manage and monitor customer’s satisfaction on service and product related issues; and resolve problems arising from them.

3. Vendor Management

• Establish, Develop and maintain good relationships with vendors by keeping an open line of communication through regular interaction and routine reporting, including price feedback, market situation and competition’s activities.

4. Business Development

• Provide useful inputs through market intelligence and information to the Sales Management in the effort to create new revenue generating opportunities.
• Generate and identify leads and establish contact with prospective customers and vendors.
• Grow existing accounts to full potential and generate maximum revenue on a long-term basis.

5. Account Management

• Assist Accounts Department in managing customers’ accounts such as monitoring account receivable and soliciting payment for overdue accounts; as well as evaluating new accounts.

1. Responsible for arrangement/co-ordination with Japanese /Local accounts for both air/sea import/export and triangle shipments.
2. Language skill both oral/written in Japanese is essential due to communication email/report are in Japanese language.
3. To prepare sales related report, quotation, monthly billing, updating in system.
4. To act and support local staff as translator to english when receiving call from Japanese clientele.
5. To resolve customer queries, complaints or conflicts.
6. Other affairs - general support to Japanese General Manager.

Job Outline:

1. Responsible for driving sales growth and achieving the targets of the assigned territory.

3. Responsible to build effective business relationship with internal & external customers.

Duties and Responsibilities:

1. Service existing accounts and expand the product portfolio penetration in each account.

2. Develop plans to expand customer base in retail pharmacies and general/lower trade, including but not limited to medical halls, super/hypermarts, convenient stores, etc. Drive healthy sell in & increases off take of Xepa Souls’ products portfolio in the designated territories.

3. Propose, develop and execute sales expansion strategy, new accounts and product penetration strategy and trade terms, in consultation with Key Account Manager. Monitor results and adjust strategy when necessary.

4. Ensure adherence to customer coverage and frequency of the assigned territory, defined by the organisation.

5. Ensure excellent customer service quality.

6. Keep up-to-date with new product knowledge and market intelligence.

7. Reports submission – frequency to be defined by BU as deem fit:

• Field activities reports
• Sales Forecasts and Reports
• Customer analysis
• Monitor and report activities of competition. Competitive information that is expected to be reported includes price, product launches/refresh, delivery schedule, merchandising and promotion programs, etc.

Minimum Requirements:

1. Diploma/Degree in any relevant field. A background in a scientific discipline or a combination of scientific knowledge and sales experience would be advantageous.

2. Minimum 3 years of sales experience in key accounts management with focus in retail pharmacy industry & lower trade /wholesalers.

3. Possess a good attitude and interpersonal skills.

4. Strong business acumen, negotiation and analytical skills.

5. Ability to work independently and uphold private and confidential information.

6. Ability to identify challenges and present solutions to Key Account Manager.

7. Competent in English, Mandarin & dialects and good communication skills.

8. Proficient in MS Office: Microsoft Word, Excel and Power Point.

Job Outline:

1. Responsible for driving sales growth and achieving the targets of the assigned territory.

2. Responsible to build effective business relationship with internal & external customers.

Duties and Responsibilities:

1. Service existing accounts and expand the product portfolio penetration in each account.

2. Support the sales team by executing the trade plan displays, check and ensure promotions/discounts are executed accurately.

3. Support product penetration strategy, to ensure the increase stock holding of fast-moving products are in place in accordance to the Key Account Manager’s direction. Monitor results and provide feedback to the sales team when necessary.

4. Ensure adherence to customer coverage and frequency of the assigned accounts, defined by the organisation.

5. Ensure excellent customer service quality.

6. Keep up-to-date with new product knowledge and market intelligence.

7. Reports submission – frequency to be defined by BU as deem fit:

• Field activities reports
• Pre-call plan
• Monitor and report activities of competition. Competitive information that is expected to be reported includes price, product launches/refresh, delivery schedule, merchandising and promotion programs, etc.

Minimum Requirements:

1. Diploma in relevant field. A background in a scientific discipline or a combination of scientific knowledge and relevant experience would be advantageous.

2. Minimum 3 years of merchandising experience in key accounts management with focus in retail pharmacy industry & lower trade /wholesalers.

3. Possess a good attitude and interpersonal skills.

4. Conscientious worker and a team player

5. Ability to work independently and uphold private and confidential information.

6. Ability to identify challenges and present solutions to Key Account Manager.

7. Competent in English, Mandarin & dialects and good communication skills.

8. Proficient in MS Office: Microsoft Word, Excel.