Support Manager Associate (Transactional)

Full-time

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

What are we looking for:

As a Core banking Production Support, you are responsible for analyzing issues reported by the clients, reproducing reported problems in a testing environment, formulating workable solutions and conducting impact assessments on affected business areas. If you are passionate about creating positive customer interactions and impact, you are what we are looking for

Are you ready to take a growth journey with us?

Qualifications

You have what it takes to be part of our team if you have:

• Local Polytechnic Diploma in FinTech, Banking Finance, or Software engineering or similar disciplines
• Proficient in SQL with basic knowledge of Oracle DB
• Basic knowledge of Banking Products
• Knowledge in Windows/Unix/Linux
• Strong desire to work in a fast-paced environment.
• Strong in interpersonal and communication skills and confident in relating to relevant internal and external stakeholders
• Thirst for knowledge, willingness to unlearn and relearn, Willing to undergo trainings and obtain certifications as required by the role.
• Fluent in spoken and written English

It would be a real bonus if you have:

• Knowledge/experience in scripting
• Knowledge running batch processes (control-m, Tivoli, AutoSys, Zena, Argo etc.)
• Understanding or knowledge in ITIL and SDLC
• Knowledge in any cloud technology
• Understanding of Web & Mobile Banking concepts

Only Singaporeans/ Permanent Resident is eligible to apply.

Additional information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

To apply online pls visit Avaloq career website.

The Application Support Analyst provide application support to users. The candidate poses a structured and analytical approach to the identification, diagnose and rectification of user reported issues. Successful candidate will work with the existing team to provide primary/secondary support for patient management and patient accounting system.

Job Responsibilities:

a) Provide applications troubleshooting and on-site support.

b) Log, escalate and follow through with issues.

c) Simulate user problems to resolve operating difficulties.

d) Coordinate activities to identify, diagnose and rectify problems

e) Support in the testing, installation and deployment of applications and patches.

f) Perform regular maintenance checks on the applications.

g) Support monitoring of compliance to security measures

h) Liaising with vendor and users on issues log and status

i) Monitor application performance and application logs

j) Analyze application usage reports

Requirements/Qualifications:

a) Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline

b) 1-3 yrs of Technical / Application Support experience on multi technology platforms

c) ITIL v3/v4 certification and strong service oriented experience / background preferred.

d) Knowledge and understanding of IT industry environment and business needs

e) Experience in dealing with 3rd party vendor or client for support

f) Proven experience supporting Web / Mobile / Client based applications

Company Overview

We invite you to join our team at Sterra.sg, a homegrown brand dedicated to enhancing people's lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that offers convenience, health, and comfort, enabling a high quality of life. We strive to ensure affordability, making our offerings accessible to all. We take great pride in our vision to empower 1 million homes by 2027, elevating health and convenience to optimize daily living, and our mission to provide effective and minimalistic home wellness products, making them affordable to everyone.

Position Overview

We are seeking a dedicated and skilled Operations Assistant (RMA) to join our team. This role involves managing the flow of after-sales units through our warehouse, overseeing stock control for return units and spare parts, and conducting repairs on various consumer appliances such as water purifiers, air purifiers, dehumidifiers, massage chairs, and vacuums. The ideal candidate will have a strong technical background, excellent organizational skills, and a commitment to delivering high-quality service.

Key Responsibilities:

• Control the flow of after-sales units through the warehouse, ensuring efficient goods handling and movement.
• Record and manage data on all return goods intended for the RMA (Return Merchandise Authorization) department.
• Spare parts management and ownership
• Manage repair timelines at the warehouse and uphold Service Level Agreements (SLAs).
• Diagnose issues and determine root causes through troubleshooting techniques, and implement effective solution
• Conduct repairs on various consumer homeware appliances to ensure optimal performance.
• Work closely with the technical team on product improvement.

Requirements:

• Experience in using Excel for data entry and record-keeping purposes.
• Strong critical thinking skills with the ability to make decisions and take appropriate actions.
• Hands-on experience in repairs and familiarity with repair equipment.
• Willingness and ability to work weekends, shifts, and overtime as needed.
• Ability to handle heavy equipment and perform daily repairs effectively.
• Ability to work efficiently with the technical team.

OTHER INFORMATION:

• Working hours: Monday – Friday, 9am to 6pm and Saturday 9am-1pm
• Location: 8 Pandan Crescent

Job Summary :

We are seeking a highly skilled Technical Lead for the role of Senior Associate with 5 to 9 years of experience. The ideal candidate will have expertise in Pega Case Management, Pega Cloud, Pega Integration, and Pega Platform. Additionally, domain experience in Airlines is good to have. The candidate will play a crucial role in driving technical excellence and ensuring successful project delivery.

Experience :

• 5 to 9 years

Required Skills :

Technical Skills :

• Pega Case Management ,Pega Cloud ,Pega Integration ,Pega Platform Domain Skills : Airlines

Roles & Responsibilities :

• Support existing Pega application with ticket resolution within the defined SLA
• Lead the design and implementation of Pega-based solutions to meet business requirements for any enhancements required
• Oversee the development and deployment of Pega applications on the Pega Cloud platform.
• Oversee the entire application development lifecycle, from requirements gathering to deployment and maintenance.
• Provide technical guidance and support to the development team
• Ensure seamless integration of Pega applications with other enterprise systems.
• Collaborate with business analysts to understand and translate business needs into technical specifications.
• Conduct code reviews and ensure adherence to best practices and coding standards.
• Troubleshoot and resolve technical issues related to Pega applications.
• Monitor and optimize the performance of Pega applications to ensure high availability and scalability.
• Develop and maintain technical documentation for Pega solutions.
• Stay updated with the latest Pega technologies and industry trends to drive continuous improvement.
• Coordinate with stakeholders to ensure timely delivery of project milestones.

Qualifications:

• Possess strong expertise in Pega Case Management, Pega Cloud, Pega Integration, and Pega Platform.
• Demonstrate in-depth knowledge of Airlines domain.
• Experience in handling end-to-end delivery for Pega upgrade
• Exhibit excellent problem-solving and analytical skills.
• Show proficiency in designing and implementing Pega-based solutions.
• Have experience in leading and mentoring development teams.
• Display strong communication and collaboration skills.
• Be capable of working in a fast-paced and dynamic environment.
• Hold a Bachelors degree in Computer Science or a related field. –
• Have a proven track record of successful project delivery using Pega technologies.
• Be committed to continuous learning and professional development.

Certification(s) Required :

• Certified Pega System Architect (CSA), Certified Pega Senior System Architect (CSSA), Good to have Certified Lead System Architect (CLSA)

Overview:

NanoFilm, listed on the Mainboard of Singapore Exchange, is a leading provider of nanotechnology solutions in Asia with its own proprietary technologies. Our products are services are integral to the smooth functioning of many of the technologies and tools which are essential to our modern life. Our solutions serve as key catalysts enabling our customers to achieve high value-add advancements in their end-products, in an environmentally sustainable manner. We were founded in 1999 as a high-tech spin-off from the Nanyang Technology University, offering surface solutions based on vacuum deposition, including using our proprietary Filtered Cathodic Vacuum Arc (FCVA) technology. With its headquarter in Singapore, the Company have over 3,000 employees in companies across Singapore, Japan, China and Vietnam. We seek to achieve technology breakthroughs, redraw the boundaries of material sciences and develop nanotechnology solutions which will enable new end-product possibilities. Our goal is to be a future generation technology-based solutions company, with a vision of our advanced materials and nanoproducts being integrated in the modern daily lives of consumers around the world.

Job Purpose:

The Overseas Operations Support serves as a crucial contributor to the management of HR Operations for the NTI group of companies regionally, excluding China. The primary focus is to support the HR Director in running the organization, establishing best practices, and actively contributing to the enhancement of existing HR processes for efficient management.

Roles and Responsibilities:

• Perform the full spectrum of HR functions, not limited to payroll and insurance and also to act as Benefits advisory and support for all NTI’s regional offices except China.
• Administer and coordinate benefits enrolment and renewals, leave of absence, worker’s compensation processes, health insurance, retirement plans, training, and other fringe benefits.
• Conduct market reviews to design strategies for proposals ensuring Company benefits packages and policies are compliant.
• Manage and process payroll & benefits and handle employee-related issues for regional offices.
• Ensure local compliance with employment laws, regulations, and other statutory HR requirements.
• Deliver HR Operational tasks efficiently within service level agreements (SLAs), including but not limited to onboarding, offboarding, transfer, assignments, employment pass, and HR queries.
• Develop effective communication and relationships with internal stakeholders and external vendors (outsourcing service partners) to achieve seamless operations.
• Stay informed about changes in employment laws and regulations, ensuring organizational compliance.
• Work with legal counsel as needed to address HR-related legal matters.
• Develop, review, and implement HR policies and procedures to ensure compliance with legal requirements and alignment with organizational goals.
• Communicate and educate employees on HR policies and procedures.
• Compile and analyze HR metrics to support data-driven decision-making.
• Prepare regular reports on HR activities, trends, and metrics for management.
• Assist in other ad-hoc HR duties as required.

Requirements:

• Degree in Human Resource/Business Admin or a relevant field.
• Minimum of 8 years' Human Resource experience, with prior HR generalist/business partnering experience for a commercial team in JPAC being an advantage.
• Strong business and HR acumen, including problem-solving skills and critical thinking.
• Positive attitude and high energy level.
• Self-reliant, resourceful, and able to work independently.
• Excellent organizational skills, decision-making abilities, and attention to detail. Demonstrated success in a fast-paced, growth environment.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Ability to handle sensitive and confidential information with discretion.

Job Summary :

We are seeking a highly skilled Technical Lead for the role of Senior Associate with 5 to 9 years of experience. The ideal candidate will have expertise in Pega Case Management, Pega Cloud, Pega Integration, and Pega Platform. Additionally, domain experience in Airlines is good to have. The candidate will play a crucial role in driving technical excellence and ensuring successful project delivery.

Experience :

• 5 to 9 years

Required Skills :

Technical Skills :

• Pega Case Management ,Pega Cloud ,Pega Integration ,Pega Platform Domain Skills : Airlines

Roles & Responsibilities :

• Support existing Pega application with ticket resolution within the defined SLA
• Lead the design and implementation of Pega-based solutions to meet business requirements for any enhancements required
• Oversee the development and deployment of Pega applications on the Pega Cloud platform.
• Oversee the entire application development lifecycle, from requirements gathering to deployment and maintenance.
• Provide technical guidance and support to the development team
• Ensure seamless integration of Pega applications with other enterprise systems.
• Collaborate with business analysts to understand and translate business needs into technical specifications.
• Conduct code reviews and ensure adherence to best practices and coding standards.
• Troubleshoot and resolve technical issues related to Pega applications.
• Monitor and optimize the performance of Pega applications to ensure high availability and scalability.
• Develop and maintain technical documentation for Pega solutions.
• Stay updated with the latest Pega technologies and industry trends to drive continuous improvement.
• Coordinate with stakeholders to ensure timely delivery of project milestones.

Qualifications:

• Possess strong expertise in Pega Case Management, Pega Cloud, Pega Integration, and Pega Platform.
• Demonstrate in-depth knowledge of Airlines domain.
• Experience in handling end-to-end delivery for Pega upgrade
• Exhibit excellent problem-solving and analytical skills.
• Show proficiency in designing and implementing Pega-based solutions.
• Have experience in leading and mentoring development teams.
• Display strong communication and collaboration skills.
• Be capable of working in a fast-paced and dynamic environment.
• Hold a Bachelors degree in Computer Science or a related field. –
• Have a proven track record of successful project delivery using Pega technologies.
• Be committed to continuous learning and professional development.

Certification(s) Required :

• Certified Pega System Architect (CSA), Certified Pega Senior System Architect (CSSA), Good to have Certified Lead System Architect (CLSA)

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Apps are changing the world, enriching people’s lives, and enabling developers to innovate like never before. As a result, the App Store has grown into an exciting and vibrant ecosystem for millions of developers and more than a billion users. Exciting, right? If you would like to contribute to the world's greatest app store, read on to learn how you can help us deliver. The App Review team is looking for an experienced technical customer relations or developer relations communicator adept at resolving complex business issues while supporting the global Apple Developer Program community.

Description

Represent Apple to support developers by enabling them to develop their life best’s work on the App Store and navigate App Store policies compliantly. You will interact with developers in the Asia Pacific region on the phone and in writing, but depending on your language skills, you may be focused on a certain market. Responsibilities include:

• Communicating, tracking, and managing issues from day-to-day operations with business partners.
• Developing strong relationships with App Review colleagues and peers.
• Collaborating with colleagues, providing support, listening and being open to others when they need you. Empathy is a key attribute to be successful in this role.
• Superb communication skills and attention to every detail is vital. Being accurate, thorough and complete is key to your success.

Minimum Qualifications

• Minimum 2 years of customer service experience.
• Language proficiency in English to work effectively with App Review colleagues and peers, and one of the listed languages to support developers in-market: Chinese, Japanese, Korean, or other languages of the Asia Pacific region.

Preferred Qualifications

• Able to hold conversations clearly and fluently.
• Able to self-manage without guidance and supervision.
• Able to effectively resolve conflicts and exercise great negotiation skills.
• Able to summarize and explain complex issues in easy to understand terms while providing detailed reporting on issues and case summaries.
• Has a positive and upbeat attitude to help developers resolve issues with their apps, while maintaining composure and remaining resilient during challenging situations.
• Problem solving mindset and technical aptitude: Able to evaluate situations and problems and approach them in a methodical manner. Ability to be resourceful to research issues and provide potential solutions.
• Highly adaptable: Able to understand work related changes quickly and accurately while being able to effectively apply them to your work.
• Knowledge of the app development environment, key players, and business models, with a fundamental understanding of mobile technologies, mobile app ecosystems, app business models, and app development processes.
• Strong data analysis, time management, and reporting skills.
• Experience with Mac development platform a plus.

Responsibilities

• Picking products from warehouse
• Transport products to sites
• Replenish products to machines
• Check for faults and make good
• Ensure machine is clean and free from pest
• Submit records on sales and cash collected
• Perform other job related tasks as requested by supervisor

Requirement

• Able to work independently
• Class 3 driving license - manual
• High level of integrity
• Continuous improvement mindset

Summary of role requirements:

• 1 year of relevant work experience required for this role
• Working rights required for this role

Job Description:

- Support users in Singapore, China, Malaysia, Thailand, Korea, Japan, India and Taiwan and other locations which may requires communication in local dialects and languages other than English.

- Install and support Windows (10 onward), Microsoft 365 which include MS Office (2010 onward).

- Troubleshoot MYOB, SQL Server, WordPress, HRMS, Microsoft Report Builder, MS Access, Microsoft Dynamics 365 Business Central and CRM.

- iOS and Android devices handling (hardware & software)

- Scripting, coding, and macro programming, DOS Batch commands, visual basic, VBA, C, SQL, etc.

- Automation from point to point for efficiency and productivity using quick development and connectivity tools such as MS Access, ODBC, PowerApps, etc.

- The company belief in Work Live Balance but there is a need to be on standby during off hours and holidays for countries that are not having a holiday. Off days will be offered to staff who had to work on holidays and weekend due to any sudden events.

- The company has no work from home or work remotely arrangement at this point until a policy is ready to be adopted.

- Ready to take on new IT challenges that is outside of this JD.

Requirements:

- Certificate, Diploma or Degree in IT covering coding, and database design.

- Fresh graduates are welcome to apply (please also include internship experience – if any)

- IT Hardware and Software inclined for system integrate across hardware, systems, and platform.

- Highly curious techie who is creative in identifying problems and resolving strange issues in a proper manner for the long term.

- Ability to work under pressure when challenged by difficult users, senior and top management.

- Always maintain a high standard of conduct and service level for all users of different ages, computer literacy and background.

- Never give up and a can-do attitude to take on multiple tasks at any one time.

Job Highlights

• Attractive salary package and comprehensive benefits package
• Work in a dynamic and creative environment
• Training, mentoring and advancement in fast growing company

Job Description:

Our Inventory Support will be responsible for the store management and inventory control, which includes:

• In charge of physical inventories, stocks and warehouse storage
• Issuance of component, stocks and tools, including replenish stocks at refill station
• Receiving of stocks and containers
• Handling inter-company stock transfer, which involves consolidating stock transfer slip and recording them in system
• Arranging for rework and repacking
• Raising requisition for monthly refill station, non-standard item or any adhoc request
• Maintaining the accurate records in excel database and physical stocks
• Conducting inventory stock counts
• Ensuring all goods are stored properly and adhere to organisational standards

What will the Right Person look like?

• Candidates with no relevant experience are welcome to apply. Experience in warehouse management would be an added advantage.
• You are able to commit to work half day on Saturdays.
• You possess strong organisational skills, a proactive mindset and the ability to work collaboratively in a fast-paced environment.
• You possess basic computer skills and have a keen eye for detail.
• You demonstrate good interpersonal skills and excellent communication.
• You will subscribe to the Company’s core values of Teamwork, Integrity and Excellence.

· Handle sales enquiries and orders, preparing the necessary documents and carry out close follow-up with customers and colleagues

· Establish new customer contacts and maintain existing accounts.

· Keep all the information and documents confidential and file documents in order;

· Handle project-related correspondences and maintain databases.

· Minimum Diploma or equivalent

· Minimum 2 years of relevant experience preferred

· Meticulous and ability to multitask is essential.

· Proficient in Microsoft Office Applications, Words & Excel

· Good communication skills, positive attitude and proactive

Job title: Warehouse Assistant

Job location: Pasir Panjang

Please click apply with your most updated resume attached or send your personal details to [email protected] / 80353296.

Job Responsibilities

• Assist with Accounts Payable (AP) functions such as invoice processing, payments, and reconciliations.
• Keep proper records and filing for bookkeeping purposes.
• Participate in accounting-related activities like stock-take, audit, project work, etc.
• Check and arrange for staff reimbursement payments on a monthly basis, adhering to the stipulated timeline.
• Ensure compliance with controls and operating procedures.
• Ensure efficient warehouse inventory management.
• Perform other ad-hoc duties as assigned by superiors.

Job requirements:

• Fresh/Entry-level candidates are encouraged to apply.
• Training will be provided to all successful candidates.
• Proficient in MS Office software.
• Familiarity with XERO software will be an added advantage.
• Meticulous, organized and able to work well in a team.
• Strong organisational skills.
• Excellent communication and interpersonal skills.
• Resourceful and love online shopping.
• Ability to take on physically demanding duties like climbing stairs and carrying heavy parcels.
• A positive and can-do attitude is EVERYTHING!

Benefits

We offer a competitive remuneration package and opportunities for career progression and salary adjustments.

We regret to inform only shortlisted candidates will be notified.

Customer Support Executive (Video Analytics)

Responsibilities:

- Customer and Site Management:

o Act as the primary liaison for customers and sites.

o Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.

o Collaborate closely with customers to comprehend their technical needs and provide customized solutions.

o Offer ongoing technical guidance, support throughout the deployments by understanding the users’ pain points and recommending solutions to address them.

o Conduct training sessions and workshops to educate customers on the utilization of Ailytics’ products and technologies.

o Ensure customer satisfaction and retention.

o Monitor and report on key customer success metrics.

o Willingness to travel to customer sites as required.

- Physical Deployment of Video Analytics solutions:

o Deliver and install hardware to integrate Ailytics’ Video Analytics solutions into customers’ workflows and systems.

- Troubleshooting:

o Troubleshoot and resolve technical issues to ensure customer satisfaction.

- Platform Administration:

o Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.

- Cross-functional collaboration:

o Coordinate internal resources to address customer requirements effectively.

o Work collaboratively with internal teams to enhance the overall customer experience.

o Provide constructive product feedback and suggestions to Ailytics’ technology team.

- Documentation:

o Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.

- Mentor for Interns:

o Provide guidance to interns on efficient and effective practices in daily tasks.

o Impart knowledge and experience in implementation of Video Analytics solutions and customer management to ensure customer satisfaction.

- Keeping current:

o Stay informed about the latest industry trends and technologies to enhance customer success strategies.

Requirements

- Willingness to learn

- Demonstrated resilience learning/executing

- Demonstrated experience in a customer success or account management role.

- Proven background in technical support roles.

- Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.

- Excellent communication, interpersonal, and problem-solving skills.

- Strong project management and organizational skills.

- Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.

- A service mindset with a passion for working with technical customers.

- Customer-first mentality with a high dose of empathy.

- Self-starter, growth mindset, and able to work cross-team.

Why work at Ailytics?

- Join Ailytics in transforming the industrial sector with AI-powered solutions.

- A fun team to be in, with high standards and a culture of transparency and collaboration.

- Flexible working arrangements such as choice of location, and async work environment.

- Constant training and coaching on Video Analytics solutions and its impact.

- Be part of a lean and fast-growing team tackling an ever-expanding market locally and abroad.

- You will be stretched and given career opportunities to grow laterally and vertically.

As a key member of the Sales Support Team, the Customer Service (Sales Support) Executive reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellent service to our customers with dedicated market focus. The responsibilities include handling customers' queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.

The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction, and stay informed about the industry trends.

Key Responsibilities:

• To maintain a proactive relationship with customers in your own market responsibility area
• To facilitate good communication between customer, Sales, and Operations Departments.
• To enter customers' orders in accordance with the Purchase Order (PO) and allocate quantity. This is to ensure that the orders are in optimized delivery quantity and evenly loaded over the month.
• To anticipate customer reactions to unfavourable schedule confirmation and quality issues, etc. The Sales Support Executive is expected to address any customers' concerns and pursue information or activity to satisfy the customers' needs.
• To keep up to date with product knowledge, policies, and processes so as to provide accurate and relevant information to customers.
• To utilise the available quotation tools and knowledge about the customer, to leverage on insights leading to an improved customer satisfaction and successful resolution and upselling.

Requirements:

• Degree in Business Administration or Lifescience and Biology related qualifications
• Work experience in a SME trading or distributor environment
• 2 years of sales support experience preferred
• Organized, meticulous, and disciplined person with a good eye for details
• Able to work in teams as well as independently
• Must be able to work in fast-paced environment
• Good proficient in written and spoken English
• Proficient in MS office - Words, Excel
• Knowledge of Trade Facilities like Letter of Credit is advantageous

Company Description

Our client is a full-service accounting firm, founded in 2009, specializing in Finance & Accounting, Corporate Secretarial, Tax, M&A, and Business Support. For 14 years, they have served startups, SMEs, and multinational corporations across the region, providing high-quality financial solutions. Their experienced team delivers results and stays current with tax, accounting, and regulatory changes to keep clients compliant and optimize their financial position.

Job Description

We are seeking a highly motivated and dynamic individual to join our team as an Executive – Business Support. In this role, you will be responsible for providing comprehensive administrative and operational support to our executive team, ensuring the smooth and efficient functioning of daily business activities

Responsibilities:

• Provide Business operations and administrative support to the team.
• Prepare service quotations and service confirmations aligned to the client's requirements and provide appropriate clarifications. Involvement with other sales-related administrative tasks and processes such as payment/billing matters.
• Support the Managing Partner and internal teams in client onboarding and servicing.
• Corporate Secretarial Support – Incorporation, assist on preparation of AGM documents, board resolutions etc.
• Assist in billing clients and close monitoring of recurring billing and annual service renewal.
• Manage inbound enquires with timely and accurate responses via phone calls, emails, WhatsApp, or social platform messages.
• Filing and mail handling.
• Perform other administrative and ad hoc tasks as assigned.

Requirements:

• Minimum A Level or Diploma.
• Proficiency in Microsoft Office.
• Able to work independently and in a team.
• Strong interpersonal, negotiating, and communication skills. Self-starter individual with the ability to use his/her own initiative to achieve results.
• Commitment to quality in performing required tasks in a timely manner.
• Positive attitude, detail-minded, and organized.
• Ability to follow-up closely on task given.

Job Responsibilities

• Provide administrative support in performing data entry of sales orders into system.
• Manage incoming phone calls and identity customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Build sustainable relationships and trust with customer accounts.
• Manage and address any customer complaints or an issue that with product or service by providing appropriate solutions and alternatives.
• Work closely with business development team, in ensuring that the sales orders are placed, and products are delivered to customers on time.
• Coordinate closely with warehouse for delivery arrangements.
• Ensure that movement of goods from HQ are sufficient and accurate.
• Generate reports for management.
• Perform any other duties assigned from time to time.

Job Requirements

• Proven customer support experiences are preferred.
• Demonstrates ability to learn quickly and adapt to a rapidly changing environment.
• Customer orientation and ability to handle different situation.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize and manage time effectively.
• Working Days: Monday to Friday, 8.30am to 6.00pm
• Location: Alexandra Technopark

Roles & Responsibilities:

IT Support

• Provide technical supports to end-users on IT hardware (desktop, laptops, network equipment etc.), software and network related issues.
• Daily IT operation support including PC setup, software installation, patch deployment, IT inventory control, and backup operation.
• Work closely with Level 1 Global Service Desk to ensure the smooth escalation of problems/incidents to Level 2.
• Provide timely response as per predefined SLAs and KPIs.
• To manage/troubleshoot/resolve end user’s problems/incidents promptly following established procedures.
• Handle and dealing with vendors for IT Procurement.
• Manage corporate/customer IT assets, including hardware warranty, licenses, and contracts.
• Involve in IT project and any other tasks as per assigned.

Solution Support

• Solution/Application Perform installation, preventive/corrective maintenance, IT service, software, and solution application.
• Provide on-site service or remote support on software, solution application and information technology.
• Work with project team to deploy implementation of Hardware Equipment and Solutions Products.

Requirements:

• Possess at least a Diploma in IT/Computer Science.
• At least 2 years in relevant working experience in a large-scale enterprise environment providing desktop support to end users.
• Good communication and interpersonal skills. Fluent in English and Chinese to communication with Chinese Associates in Hong Kong & China Office.
• Experience in ITIL (Information Technology Infrastructure Library).
• Incident Management, Problem Management, Request Fulfilment, and Change/Configuration Management.
• Resourceful, strong problem-solving and analytical skills.
• Willing to work in a fast paced, dynamic and team-oriented environment.

Roles & Responsibilities:

• Perform pre installation and run test of all Ricoh products before delivery.
• Perform software/ firmware upgrading on devices.
• Update devices build configuration of devices prior to delivery.
• Perform refurbishment of devices for future deployment.
• Support indoor devices in troubleshooting, parts replacement, and cannibalisation of parts when necessary.
• Inventory management.
• Perform all daily admin task as require.
• Upon urgent request from the field operation, onsite support from maybe require.
• Ability to ensure completion of jobs within a given timeframe to meet delivery demand.
• Able to work late when required.
• Advice and Co-ordinate with other departments to ensure smooth and timely delivery of devices.
• Carry out duties in accordance with guidelines and policies set by the management.
• Perform other duties including management of projects as and when assigned by the management.
• Disciplined to upkeep the reputation and dignity of the company.

Requirements:

• At least Nitec in Electronic /Electrical Engineering, Mechanical Engineering, Mechatronics or equivalent.
• At least 1 year of relevant working experience. Entry level candidates are also welcome to apply.
• Written/spoken proficiency in English.
• Must be able to use basic IT applications such as MS Words, Excel, Outlook.

Job Description

The shortlisted candidate will work with the school Dean and his team to manage SUSS's academic programmes, support examination activities and take charge of the School's student activities as well as external liaisons.

You will work closely with the Head of Programme and the school manager to oversee degree programmes and organise school-related events. You should have good communication and interpersonal skills, and able to work with academics, students, and other administrative executives. With the ability to multitask and attend to detail, you can handle various programme administrative tasks and projects efficiently within given timelines.

Job Requirements

• Bachelor degree with 3-5 years of relevant working experience.
• A resourceful team player and leader with a lot of initiative and an ability to work independently
• Good time management
• Mature and meticulous
• Pleasant disposition with a high level of integrity
• Effective interpersonal skills with excellent command of written and spoken English plus at least one other language
• Familiar with most Microsoft Office applications

Responsible:

• Responsible for the overall compensation and benefits management of the company, ensuring the reasonable operation of the company's compensation system and that employee salaries are competitive in the market.
• Replicate the company's monthly payroll calculations to ensure accurate and error-free payroll processing.
• Liaise with suppliers and reconcile supplier data.
• Regularly conduct analysis of the company's compensation, structure, and job levels, and produce recommendation reports beneficial to the company's development.
• Discuss and continuously optimize with management.
• Conduct regular market salary surveys and optimize the compensation model.
• When necessary, design compensation and job level frameworks under the guidance of supervisors and produce implementation plans.

Requirements:

• Min 4 years of experience in compensation & benefit
• Min bachelor degree in HR, Business admin and relevant course

If you are interested, kindly apply through mycareersfuture.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

Your responsibilities will include but are not limited to the following:

• Organise GEIP events such as the Onboarding workshop and Parents’ briefing
• Administer the MOE-commissioned alumni survey to obtain the current status of GEIP alumni
• Monitor and update the MOE status reports of GEIP students for submission to MOE
• Data collation, sanitizing and analysis of the GEIP post-internship surveys

Pre-requisites:

• Around 2 to 3 years’ working experience. Fresh graduates will be considered.
• Proficient in data analysis software such as Tableau and Power BI.
• Proficient in MS Office Applications and other software.
• Good verbal and written communication skills.
• Dependable team player and responsible.
• Keen to learn and open to new administrative tasks or assignments.
• Able to work under pressure and in a fast-paced environment.

如果你认真、细致、有耐心，喜欢将事情安排得井井有条，乐于接受新鲜事物，厌倦一成不变并喜欢在快速发展和变化的环境中接受挑战，欢迎你加入我们！

南洋社会科学学院是新加坡教育部私立教育理事会批准注册的高等教育机构，致力于构筑融汇东西方优质高等教育资源的终身学习平台。学院分别与中国顶尖高校、西方杰出高等教育机构合作，解析和传播支撑中国成功高速发展的理论与经验，研究和传授西方社科领域教研的最新发展方向与成果，培养兼具东方智慧与全球视野的复合型人才。

学院与中国知名高校合作举办 MBA硕士学位项目，中文教学，在职学习，在新加坡招生和授课。

学院现开放 行政专员 岗位，负责学院日常行政工作及教学项目相关行政工作。

我们希望你具有以下特质：

1. 强自驱力和责任心
2. 细心稳重，注意细节
3. 善于多任务处理

工作职责：

1. 独立完成学院日常行政工作，提供各类行政/后勤支持，例如文件管理、设备管理、采购管理、库存管理、会议安排、场地预定、活动组织等；
2. 协助处理教学项目相关行政工作，例如考勤、教室安排、教学设备管理、教师后勤支持、各类活动支持等；
3. 完成岗位相关的其他日常工作。

岗位要求：

1. 具备良好的中文口语、书面表达能力，英文水平（书面及口语）需满足商务沟通的要求；
2. 具备踏实认真、稳重细致、有耐心的特质，工作态度积极主动，拥有极强的责任心；
3. 具备组织协调和解决问题的能力，能在多任务的环境下独立且积极主动地工作，善于时间管理，执行力强，能够灵活应对各种工作挑战；
4. 具备良好的沟通和协调能力，能够与团队成员和外部合作方有效沟通；
5. 具备较好的知识结构，学习和接受新业务能力强；
6. 熟练使用Word、Excel、PowerPoint等办公软件；
7. 有办公室行政、教学管理、多任务工作经验者优先考虑。

薪酬面议

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Position

In a challenging and multicultural environment, we seek a Support Analyst to join our ISAP/GIT/DEC – Digital Excellence Center.

The ideal candidate should possess a strong background in IT support, excellent problem-solving skills, and a proactive attitude. The candidate should exibit good verbal and writing communication skills for efficient and smooth interatin with other team members in both Singapore and Paris hubs. In addition, need to have interest in learning new technologies and software factory tools supported by the team such as datawarehouse, AI, DevOps tools, etc.

The position requires autonomy and reliability in performing duties while maintaining good communication with the rest of the Global IT ecosystem as well as the ability to work on multiple projects concurrently.

Qualifications and Profile

Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.

This position requires a minimum of 2+ years of experience in supporting or developing application.

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/

problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

- Ability to convey technical concemts to non-technical users.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, cybersecurity

- Programing or scripting skills for automation purpose.

Other Professional Skills and Mind-set

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599