Job Description

. Build and maintain relationships with customers, ensuring regular

communication and understanding their needs to foster loyalty and

long-term engagement.

. Provide prompt, efficient, and satisfactory responses to customer

inquiries.

. Prepare quotation for customers.

. Resolve customer complaints and feedback to customers as soon as

possible.

. Ensure smooth processing of customer orders and timely delivery.

. Maintain accurate customer records.

. Provide reports to management on customer satisfaction, issues

resolved, feedback received, to help improve overall customer

relations strategies.

. Prepare reports for sales forecast.

. Perform sales support related tasks.

. Work closely with other departments such as sales, marketing,

operations and purchasing to enhance customer relationship.

. Travel overseas for exhibition if needed.

. Spearhead to set up a customer relations team when business

expands

Job Qualifications

. Polytechnic Diploma in Business or equivalent

. 1 to 2 years of related working experience

. Strong communication & co-ordination skills

. Able to work independently with initiative and self-motivation

. Excellent leadership skill

• Report to the Crew Leader
• Assist the Crew Leader to achieve optimal business performance as well as maintaining high standards of food, service, health and safety̶
• Deputise in the absence of the Crew Leader̶
• Food Preparation and cook the wide variety of food offered in Outlet
• Motivate and inspire the team to achieve monthly sales target
• Ensure smooth Café operations through setting and enforcing high standard of food and beverage quality.
• Maintain strong hygiene and safety standards, ensure utmost cleanliness, hygiene and safety standards are kept
• Strong sense of customer service, to attend to customers’ enquiries and complaints and constantly obtain customer feedback during operations to ensure satisfaction
• Analyse financial performance, formulate and implement strategies to maximise productivity and profitability
• Ensure accuracy and timely submission of paperwork to HQ
• Prepare beverages
• Conduct interviews and recruit suitable candidates
• Read emails and conduct briefings and meet staff to ensure timely sharing of information as well as to gather feedback from the ground
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Able to deploy, supervise, direct, Foster and build strong employee relations in the restaurant to motivate staff
• Brief staff on menu items, customer service standards and other required matters
• Assist in bi-monthly stock take
• Update GRN and perform E-Procurement
• Plan staff duty roster and cleaning duties
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims
• Perform banking duties
• Responsible for staff training, orientation and discipline issues
• Continuous innovation to achieve business goals
• Create a fun and healthy working environment for outlet staff
• Any other appropriate duties and responsibilities as assigned

Requirements

• Minimum 2 years of relevant experience in quick service environment and in a supervisory role.
• Have good product knowledge on food items
• Knowledge of cost/inventory management would be an added advantage
• Basic PC-literacy
• Strict sense of hygiene and safety standards
• Strong command of both Mandarin & English in order to communicate and introduce menu-items to customers
• Excellent organizational skills
• Ability to thrive in a challenging environment
• Strong public relations skills
• Excellent interpersonal & communication skills
• Strong leadership & team player
• Demonstrate commercial capability to deliver profit, control costs and build customer loyalty

• Scheduling of work and coordinating with workers and customers
• Manage phone calls and customer enquiries
• Provide quotation to customer
• Handle customer complaints
• Preparation of invoices
• Track stocks of office supplies and place orders when necessary
• Filing of documents
• Have experience working in air-conditioning sector
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Any ad hoc duties as assigned by the Manager
• Able to work 5.5 days work week
• Min. GCE O Level

Job Description & Requirements

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the party

- Minimum 2 years of experience in customer service and dispute management via a corporate setup

- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)

- Professional interpersonal and communication skills (Emails, Calls and In-person)

- Excellent situational-handling skills and ability to thrive in a fast-paced environment

- Proactive and committed with a positive learning attitude

- Proven ability to excel both independently and as part of a team

- Bilingual candidate (English & Mandarin) is preferred

- Diploma/Degree in business or relevant studies is preferred

- Familiarity with Singapore business landscape is preferred

What you’ll be doing

- Establish and maintain thorough knowledge of company’s products, processes, and systems.

- Provide best-in-class service experience to customers through effective handling of all enquiries, feedback, and disputes in a timely and professional manner within committed service-level-agreement (SLA) via Emails, Calls and In-person.

- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.

- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).

- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.

- Assume any report or task assigned that are relevant to customer service.

- Office-based with adherence to Heightened Security Area (HSA) measures where access to mobile phone and all other recording devices in restricted office working zone is not allowed.

Job Description

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the party

- Minimum 2 years of experience in customer service and dispute management via a corporate setup

- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)

- Professional interpersonal and communication skills (Emails, Calls and In-person)

- Excellent situational-handling skills and ability to thrive in a fast-paced environment

- Proactive and committed with a positive learning attitude

- Proven ability to excel both independently and as part of a team

- Bilingual candidate (English & Mandarin) is preferred

- Diploma/Degree in business or relevant studies is preferred

- Familiarity with Singapore business landscape is preferred

What you’ll be doing

- Establish and maintain thorough knowledge of company’s products, processes, and systems.

- Provide best-in-class service experience to customers through effective handling of all enquiries, feedback, and disputes in a timely and professional manner within committed service-level-agreement (SLA) via Emails, Calls and In-person.

- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.

- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).

- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.

- Assume any report or task assigned that are relevant to customer service.

- Office-based with adherence to Heightened Security Area (HSA) measures where access to mobile phone and all other recording devices in restricted office working zone is not allowed.

Job Description

As a member of our Credit Bureau Operation Team, the candidate will be tasked to fulfil services and processes related to the credit bureau day-to-day operations. One of the main key responsibilities is data management activities directly related to bureau compliance and data contributing members, as well as overseeing daily data loading activities.

The candidate is required to maintain liaison with local clients and stakeholders on their updated business needs. This includes effective communication and coordination with internal and external parties.

In addition, the candidate will need to provide general administrative support and assists in project management for delivery of credit bureau services to clients from proposal/tender, requirements gathering, development, testing/certification, and deployment.

We are looking for a self-driven, accountable, positive team-player with a can-do-attitude and relevant experience in Operations to succeed in this role. The ideal candidate could work in a dynamic and fast paced environment with the capability of overcoming complexities.

What you’ll need to bring to the party

- Minimum 2 - 3 years of working experience in Singapore.

- Proficient with numbers and basic knowledge in Microsoft Excel.

- Meticulous and prudent in data process management.

- Experience in operations and process improvement.

- Strong problem-solving skills as demonstrated in prior profession.

- Proven ability to excel both independently and as part of a team.

- Proficient communication skills to articulate issues and solutions to stakeholders (internal and external).

- Strong and proven organizational skills.

- Highly motivated self-starter who can work in a fast-paced ever-changing environment.

- Familiarity with Singapore business landscape is preferred

- Diploma/Degree in Business Administration, Finance, Accounting or IT preferred.

What you’ll be doing

- Achieve operation efficiency target (e.g. data loading % etc.)

- Ensure timely and accurate loading of data submitted by members.

- Conduct sanity check after loading of data.

- Conduct regular checks on credit bureau members’ access and credit check enquiries.

- Retain and safekeep all documentations for compliance / audit purpose.

- Preparation of documents for compliance reporting, regular credit bureau meeting and minutes taking.

- Prepare regular reports for Finance or internal stakeholders.

- Administration and operational role in managing credit bureau members profile, access, and billing.

- Serve over-the-counter report purchase request from members of public.

- Manage clients (credit bureau members and public), internal users and IT on data-related matters and address the matters or issues arising from them.

- Conduct User Acceptance Test and Post Assurance Test for system changes.

- Assume any report or task assigned that is relevant to business operations.

- Office-based to process high confidentiality data.

Job Description

As a member of our Credit Bureau Operation Team, the candidate will be tasked to fulfil services and processes related to the credit bureau day-to-day operations. One of the main key responsibilities is data management activities directly related to bureau compliance and data contributing members, as well as overseeing daily data loading activities.

The candidate is required to maintain liaison with local clients and stakeholders on their updated business needs. This includes effective communication and coordination with internal and external parties.

In addition, the candidate will need to provide general administrative support and assists in project management for delivery of credit bureau services to clients from proposal/tender, requirements gathering, development, testing/certification, and deployment.

We are looking for a self-driven, accountable, positive team-player with a can-do-attitude and relevant experience in Operations to succeed in this role. The ideal candidate could work in a dynamic and fast paced environment with the capability of overcoming complexities.

What you’ll need to bring to the party

- Minimum 2 - 3 years of working experience in Singapore.

- Proficient with numbers and basic knowledge in Microsoft Excel.

- Meticulous and prudent in data process management.

- Experience in operations and process improvement.

- Strong problem-solving skills as demonstrated in prior profession.

- Proven ability to excel both independently and as part of a team.

- Proficient communication skills to articulate issues and solutions to stakeholders (internal and external).

- Strong and proven organizational skills.

- Highly motivated self-starter who can work in a fast-paced ever-changing environment.

- Familiarity with Singapore business landscape is preferred

- Diploma/Degree in Business Administration, Finance, Accounting or IT preferred.

What you’ll be doing

- Achieve operation efficiency target (e.g. data loading % etc.)

- Ensure timely and accurate loading of data submitted by members.

- Conduct sanity check after loading of data.

- Conduct regular checks on credit bureau members’ access and credit check enquiries.

- Retain and safekeep all documentations for compliance / audit purpose.

- Preparation of documents for compliance reporting, regular credit bureau meeting and minutes taking.

- Prepare regular reports for Finance or internal stakeholders.

- Administration and operational role in managing credit bureau members profile, access, and billing.

- Serve over-the-counter report purchase request from members of public.

- Manage clients (credit bureau members and public), internal users and IT on data-related matters and address the matters or issues arising from them.

- Conduct User Acceptance Test and Post Assurance Test for system changes.

- Assume any report or task assigned that is relevant to business operations.

- Office-based to process high confidentiality data.

Scope of work

• Assist in set-up for opening, closing and general cleaning during operations hours
• Deliver quality customer service to all guests
• Key orders in the Point-of-Sale system efficiently
• Prepare and serve food and beverages according to guests’ orders efficiently.
• Maintain cleanliness of the outlet
• Good customer service and good communication skills
• Able to work in a fast-pace environment

Requirements

• Able to commit minimally 3 days a week (inclusive of 1 weekend)
• Able to commit to both day & night shifts till 2am
• Able to commit for at least 3 months

Permanent, Singapore-based Electronics Service/Application Engineer for Electronics Test and Measurement Instruments. 5 days week (9.00 AM to 6.00 PM) Located near Lavender MRT station.

· Perform hands-on troubleshooting, service and repairs either in house or on-site.

· Provide on-site implementation, commissioning, testing and system integration support.

· On-the-job training is provided.

· Support Existing and New Project

· Any other duties as assign by superior and management

Job Requirements:

· ITE /NiTEC, Diploma in Electronics Electrical Engineering.

· Fresh graduate or 1 year or more working experience

· Preferable experience in Electronics Test and Measurement Instrument/Power Engineering/Battery

· Class 2/3 driver licence.

· Good work ethics and must be willing to learn and follow instructions

Applicants who possess relevant experience and willing to take the challenge are most welcome to apply. Salary will commensurate with years of working experience.

Please submit your updated resume with recent photo in MS Word or PDF format and indicate current and expected salary. Only shortlisted candidates will be notified.

Job Type: Full-time

Expected Start Date: 01/10/2024

Job Types: Full-time, Permanent

Salary: $2,500.00 - $5,500.00 per month

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Qualifications

Job responsibilities

• Develop and execute thoughtful solutions for customer acquisition programs that prioritize customer success, while delivering measurable business growth impact to Google.
• Play a key role in building a strong foundation for reporting, analytics and program execution.
• Ensure actionable insights are readily available to inform decision making, by establishing globally consistent reporting standards.
• Collaborate with cross-functional teams, conduct analyses and shape the future-state design.
• Leverage analytical problem solving and business acumen, you will uncover and prioritize the highest impact opportunities to grow Google Customer Solutions Greater China business.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in management consulting, sales operations, business strategy, finance sales, advisory role, or 2 years of experience with an advanced degree.
• Ability to speak and write in Mandarin and English fluently, to foster and develop key relationships with stakeholders in the region.

Preferred qualifications

• Understanding of the advertising ecosystem, especially in APAC.
• Ability to think strategically to solve complex problems.
• Ability to influence stakeholders across organizational lines and borders.
  Experience managing large and unstructured datasets to analyze and make insights discoverable at scale.
• Proven ability to collaborate effectively across business functions and advise on business insights and analytics opportunities.

Position: Purchasing Manager
Location: Sengkang, Singapore
Employment Type: Full-time, 9am-5pm

About Us:
We pride ourselves on delivering top-notch car repair services with a focus on quality and customer satisfaction. As we continue to grow, we are looking for a dedicated and experienced Purchase Manager to join our team and help streamline our procurement process.

Key Responsibilities:

• Procurement Management: Oversee and manage the procurement of automotive parts, tools, and supplies. Ensure timely and cost-effective acquisition of all necessary inventory.
• Vendor Relations: Build and maintain strong relationships with suppliers and vendors. Negotiate terms, prices, and contracts to achieve favorable conditions.
• Inventory Control: Monitor inventory levels to ensure optimal stock. Implement inventory management practices to reduce excess stock and avoid shortages.
• Cost Management: Develop and implement strategies to reduce procurement costs while maintaining quality standards. Analyze market trends to forecast pricing and supply conditions.
• Quality Assurance: Evaluate the quality of purchased products and services. Work closely with the repair team to ensure that all parts meet the required standards.
• Record Keeping: Maintain accurate records of all purchases, transactions, and supplier interactions. Prepare regular reports on procurement activities and inventory status.
• Compliance: Ensure all procurement activities comply with company policies and regulatory requirements.

Qualifications:

• Experience: Minimum 10 years of experience in procurement or purchasing, preferably within the automotive industry.
• Education: Bachelor’s degree in Business Administration, Supply Chain Management, or a related field is preferred.
• Skills: Strong negotiation skills, excellent communication abilities, and a keen eye for detail. Proficiency in procurement software and MS Office applications.
• Languages: Proficiency in both Mandarin and English is preferred to effectively communicate with a diverse range of suppliers and team members.
• Knowledge: Understanding of automotive parts and repair processes is advantageous. Familiarity with Singapore’s market conditions and regulatory environment is a plus.
• Personal Attributes: Strong problem-solving skills, the ability to work independently and as part of a team, and a proactive approach to managing procurement challenges.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to [email protected] by 19 Sep 2024. Please include “Purchasing Manager Application – [Your Name]” in the subject line.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

• Client Acquisition: Proactively source and engage with potential clients, identifying opportunities to expand the business within the APAC region.
• Client Relationship Management: Collaborate closely with the Project Team to maintain and strengthen relationships with existing clients, ensuring their ongoing satisfaction and success.
• Needs Assessment and Solution Recommendation: Evaluate client requirements and strategically recommend services that align with their goals, enhancing their success in the APAC market.
• Sales and Service Excellence: Ensure timely follow-up with clients and deliver exceptional service throughout the project lifecycle, driving successful outcomes and securing sales.

About

We are a growing retail and e-commerce business, our mission is to inspire creativity and mindfulness by offering a wide range of beautifully crafted crystals for displays, accessories, and DIY projects, empowering you to manifest your dreams.

This role involves working independently on tasks while also collaborating with other team members to manage and follow through on customer orders, both online and offline. You will play a crucial role in ensuring smooth operations in our growing e-commerce business.

Job Responsibilities

• Order Processing: Ensure that e-commerce and socials’ orders are fulfilled promptly to ensure timely delivery and customer satisfaction
• E-commerce Operation Support: Manage product uploads and photography for e-commerce platforms, ensuring accurate representation and quality imagery
• Fulfill Customer’s Orders & Customisation Request
• Customer Service: Assist with the retail floor on days when the shop is open. This involves sales floor upkeep, cashiering, etc.
• Packing: Packaging products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
• Inventory Management: Assist in unboxing of new stocks, engage in stock-take and tagging of the new product
• Daily Housekeeping Duties
• Other Ad-Hoc Duties as Assigned

Job Requirements

• High initiative and positive attitude, able to work independently and as a team.
• Simple computer knowledge (Instagram, MS Office, Google Softwares, Excel) is required
• Crystals knowledge not necessary but will be beneficial
• Training will be provided
• Must be able to work min 3 Saturdays (12-6pm) & most public holidays
• Able to commit a min of 10 shifts per month (min 4-hours shifts) with min 3 months commitment.

Responsibilities:

• Collaborate closely with stakeholders and analyse inputs from customer satisfaction survey results
• Identify improvement opportunities through process re-design, automation development or system improvements.
• Manage a team of Service Desk Agents and Team Leaders to ensure optimal performance
• Manage duty roaster
• Ensure documentation on access control procedures, work instructions and configurations are accurately maintained
• Review and manage IT Service Desk services Service Level Agreements
• Handle customer’s feedback and ensure prompt and effective resolution

Experience:

• Diploma or Degree in Computer Science / Information Technology
• Minimum 5 years of Service Desk relevant experience in operation management of contact center / service desk
• Minimum 3 years’ experience managing Service Desk agents
• Hands-on experience on End-user Computing, Active Directory, Office365
• Good interpersonal, communication and organization skills
• Analytical and problem-solving skills with the ability to work autonomously
• Preferably ITIL Certified with knowledge of ServiceNow

Position: Customer Service Executive

Salary: Up to $3300

Working Hours: 5 days, 9am - 6pm

Location: Ubi

Responsibilities:

• Efficiently track and follow up on leads to convert them into potential customers
• Use communication channels, including social media, phone calls, and emails to secure appointments
• Manage appointments and inquiries for both new and existing customers, ensuring a seamless and positive experience
• Handle customer complaints and queries received through multiple channels, including phone calls, WhatsApp, and email.
• Portray a consistently positive and helpful attitude in addressing external and internal customer concerns.
• Work with internal teams to deliver high quality customer service
• Assist with any ad hoc administrative duties as assigned

Requirements:

• A minimum Professional Certificate / NITEC in any field
• Experience in beauty industry will be an added advantage
• Good interpersonal and communication skills
• Able to work in fast paced environment and responsible team player
• Being proactive and independent

HOW TO APPLY:

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Reg No: R1433814

EA License No: 20C0426 (Elitez & Associates)

Job Description

Essential Responsibilities

• Continue to perform current role and responsibilities as required by existing position held. No relocation or modification to current role responsibilities will be introduced or entertained.
• Manage assigned field service representatives and contract employees as required
• Develop and execute Military Field Service priorities, goals, objectives, and budgets
• Administer personnel actions for assigned field service representatives to include salary planning, performance management and training plans
• Develop and execute required departmental budgets
• Coordinate field service input and activities with the Regional Business Leader
• Assist Program Leadership in the execution of the current TLS Program by providing a positive customer connection through face-to-face contact ensuring customer priorities and requirements are understood and communicated to the bigger GE team
• Apply business and analytic expertise to drive customer satisfaction and product performance to drive productivity outcomes and enhance business growth
• Apply Six Sigma analytical tools to assist the customer with troubleshooting and fault analysis
• Assist the factory with data collection and timely reporting to facilitate performance analysis, marketing intelligence and sales opportunities for programs, services, and support activities
• Liaise with customer (program, technical, production) and internal (customer support, projects, services, marketing, sales) organizations in support of business objectives
• Assist customer and internal teams in the management and logistic support of assigned programs to include work scope reviews, maintenance scheduling, spare parts ordering, issue resolution and provisioning
• Provide customer training as necessary for future support of the assigned product lines

Qualifications/Requirements

• Bachelor’s Degree from an accredited university in a technical or business management field of study.
• This role requires 5 years of experience in Field Services & Customer Contract Management in the Aerospace industry
• Possession of an Australian Defense Security Clearance or the ability to obtain such a clearance is a mandatory requirement for this role.
• Ability and willingness to travel as required

Desired Characteristics

• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs. Established project management skills.
• Knowledge of aircraft engines or air vehicle systems and the servicing requirements of these systems
• Knowledge of Defense and aerospace contracting requirements, regulations, and operations.
• Ability and flexibility to work across multiple time zones both locally and the US. (Includes early morning and late evening teleconferences, etc.)
• Strong conflict resolution skills
• Detail oriented with strong oral and written communication skills
• Ability to communicate with all levels of internal and external organizations, including upper management
• Strong interpersonal, influence, and leadership skills
• Ability to lead multiple projects simultaneously
• Ability to work effectively in a cross-functional team
• Prior Military experience as officer or senior enlisted / rating. (Other Defense experience will be considered.)

About Us:
At Delcie's Desserts & Cakes, we are more than just a bakery—we are pioneers in crafting guilt-free, health-conscious desserts that cater to various dietary needs. As the first vegan and allergy-friendly bakery in Singapore, our mission is to bring joy to everyone, regardless of their dietary restrictions. We're looking for a passionate and driven individual to join our team and help us take our customer outreach to the next level.

Position Overview:
As a Customer & Digital Outreach Coordinator, you will be the primary point of contact for our customers, ensuring they have a delightful experience from inquiry to purchase. You will manage our communication channels, create engaging content, and help us expand our reach both locally and internationally.

Key Responsibilities:

• Manage and respond to customer inquiries via WhatsApp and email with prompt and professional communication.
• Plan and activate new customer engagement channels to enhance our outreach.
• Oversee all our existing online sales channels, including our website, and ensure they are optimized for customer satisfaction.
• Write compelling email marketing campaigns (EDMs) that resonate with our audience and drive engagement.
• Generate and nurture leads through targeted outreach strategies.
• Identify and develop new international channels to expand our global footprint.

Requirements:

• Proven experience in customer service, digital outreach, or a related field.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• Experience with email marketing platforms and e-commerce management is a plus.
• Passionate about healthy living, food, and customer experience.
• A proactive, can-do attitude and a knack for problem-solving.

Why Join Us?

• Training will be provided.
• Work from home opportunities with minimum once a week requirement to work in office.
• 5.5 days work week.
• Be part of a pioneering team in the health-conscious dessert industry.
• Opportunity to make a real impact on the lives of customers with dietary restrictions.
• Collaborative and supportive work environment.

How to Apply:

If you're passionate about building relationships and creating new programs, and you want to be part of a team that’s making a difference to build a healthier nation for our future generations, we’d love to hear from you!

Working Hours :

44 Hrs/Week

Scope of services :

1. Claims Submission and Processing
2. Disbursement Memo Preparation and Verification
3. Claims Documentation and Monthly Report
4. Other Duties

Requirements

• Minimum two (2) years experience in Admin and Finacial experience in large projects.
• Atleast a degree in business or equivalent
• The personnel will be responsible for the administration of the claims submision.

Job Description

• Responsible for installation, maintenance, troubleshooting and repairing of MALDI and TOF systems.
• Manage technical service matters including but limited to warranty claims from customers.
• Provide technical solutions and expertise to support regional partners' engineers via both onsite and remote modes.
• Other duties as assigned.

Qualifications and Requirements

• Diploma or Bachelor's degree in Science (especially Chemistry) or Engineering or equivalent.
• At least two years of experience related to technical service or product or sales role in analytical instrument industry.
• Must be able travel in the Asia Pacific region.
• Must have ownership, self-initiative & pro-active attitude towards work.
• Possess logical thinking skills which are essential for technical troubleshooting.
• Good communication and presentation skills.
• Good co-ordination skills with both internal and external parties.
• Familiarity with remote technical support is desirable.
• Prior experience with Mass Spectrometry (MS) or Time of Flight (TOF) will be a distinct advantage.

About Shimadzu

Shimadzu (Asia Pacific) is headquartered in Singapore with over 500-strong employees across five subsidiaries in India, Malaysia, the Philippines, and Vietnam, covering the Analytical & Measuring Instruments and Medical Systems field.

Today, with more than 50 distributors, we have maintained a strong presence in 15 countries comprising Bangladesh, Brunei, Cambodia, India, Indonesia, Laos, Malaysia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, and Vietnam, amounting to 1500 frontline force.

We regret that only shortlisted candidates will be contacted.

Our Hopsital Client is seeking highly motivated individual to join them as Clinic Assistant / Patient Service Associate. Successful candidate will play a crucial role in providing exceptional frontline services, ensuring smooth clinic operations, and fostering positive patient interactions.