Responsibilities

• Responsible for all level 1 onsite and remote technical support and onsite corrective and preventive services on all company products, including gaming machines & systems.
• Responsible for installation, configuration, troubleshooting, replacement and repairing (if any) on the company products in a field environment.
• Maintain a positive image and high customer satisfaction with company’s customers.
• Follow documentation, policies and procedures and perform tasks with minimal supervision and completed the essential paperwork timely.
• Guide/assist the local or oversea customer to investigate or troubleshoot the issue
• Ensure that issues are handled within the agreed service level agreement (SLA) timeframe.
• Explain to customers on basic functionality of company products

Specifications

• 1 - 2 years of working experience in field technical support (Fresh graduates with relevant qualifications are welcome)
• Possess a Diploma or NITEC / Higher NITEC in Computer / Electronic Engineering, Electrical & Electronic Engineering or a related field.
• IT knowledge and technical troubleshooting skill is desirable.
• Work well in a team setting.
• Able to travel overseas for short-term assignments and installations (overseas allowance provided).
• Weekend standby (until 11pm) on rotational basis and to be on-site when as needed/requested by customers (standby allowance provided).
• Have own transport

Benefits:

• Opportunities for career growth and professional development.

• Performance-based bonuses

• Yearly appraisal for promotion and increment

• Positive company culture – open and transparent communication, diversity and inclusion

Responsibilities:

• Perform test ride (bike)

• Provide knowledgeable advice and recommendations on motorcycle maintenance and repair services based on manufacturer guidelines and customer needs.

• Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs

• Communicate with customers regarding service timelines, updates, and any additional repairs or maintenance needed

• Generate quotations, invoices and process payments accurately

• Follow up with customers after service completion to ensure satisfaction and address any additional needs.

• Any other duties as assigned by Manager

Requirements:

• Excellent communication and interpersonal skills

• Customer-focused attitude with a commitment to delivering exceptional service

• Minimum class 2A license with 1 year riding experience

LUZERNE

With over 75 years of brand heritage in Singapore, Luzerne designs and produces bespoke quality tableware for some of the world’s most renowned restaurants, hotels and chefs. We are the pioneer in perfecting fine china without the use of animal bone ash. Our wholly-owned, fully-automated factory in Dehua is also the first in the world to be Halal-certified.

Luzerne’s legacy began in Singapore but extends far beyond its shores even to Dehua where the charming county has been conferred several accolades such as The World Porcelain City and National Civilized City Award (NCCA). Its kilns are also ceremoniously inscribed on the UNESCO World Heritage List.

Luzerne’s global presence in over 58 countries is supported by over 800 employees in 4 global offices in China (Shanghai, Xiamen, Dehua), and our headquarters in Singapore. The Luzerne experience can be enjoyed not only in Michelin-starred establishments but also in the skies with Singapore Airlines. It is the preferred brand with renowned hospitality chains.

The brand recently inaugurated the launch of The Luzerne, Singapore, a milestone project that took more than 2 years in the making by surmounting challenges of the Covid-19 pandemic. This was preceded by the opening of The Luzerne, Dehua in 2019.

Enthralled by what we have to offer? Come, join us in creating the Everyday Best experience and be part of this Singapore heritage!

CUSTOMER SERVICE

• Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge.
• Provides outstanding customer service for walk-in and over the phone enquiries.
• E-commerce knowledge is an advantage.

RETAIL OPERATION

• Assists with inventory, including receiving and stocking merchandise.
• Pack retail and online orders. ( Assist in packaging for retail purchases / Prepare ecommerce shipping)
• Displays merchandise based on standards, collection, and discount group. (Visual merchandising based on company standards, label and tag products)
• Able to adapt to knowledge of ERP / CRM / POS software
• Maintains general cleanliness. (Sweeping the floor, dusting, wiping the shelves, etc)

Salary Range: $2,200 - $2,500

BENEFITS:

Health insurance

Commission

Staff discount

Only shortlisted candidates will be notified.

Responsibilities:

• Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA
• Coordinate with equipment vendors and 3rd part suppliers to resolve issues
• Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress
• Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers
• Participate in adhoc projects when required

Requirements:

• Possess NITEC certification or Diploma in IT or relevant discipline
• Experience in desktop support and good working knowledge in Windows OS, Basic Network experience
• Minimum 2 to 3 years experience in customer support environment will be an added advantage
• Able to work under pressure and independently in a team environment
• Must be able to work in a fast-paced and dynamic environment
• Willing to travel around Singapore to multiple sites
• Able to work on rotating shifts including night shift
• Able to work on weekend and public holiday

What’s the job?

The Finance & Business Support Manager provides management with timely financial analysis for effective decision-making, prepares all statutory and management requirements of InterContinental Hotels Group and Owners and performs professional accounting duties to maintain control over expenses, income, assets and liability of the hotel to ensure the security of the assets of the company in a centralized accounting environment.

Your day-to-day

Financial Returns:

• Work with superior in the preparation and management of the department’s budget.
• Co-ordinate the preparation of the departmental annual budget.
• Monitor and control departmental cost on an ongoing basis to ensure performance against budget.
• Assist in the preparation of the hotel strategic plan, goals program, and Budget.
• Ensure an up-to-date cash flow projection is maintained and maximizes cash flow performance of the hotel through controls on inventory, credit and collection, disbursement, deposits and remittances. Ensure excess cash is managed to maximize earning potential.
• Prepare outlooks for forthcoming months and forecasts for the remainder of the year.
• Analyse monthly financial accounts and provide financial information to management.
• Ensure all accounts are reconciled on monthly basis, review and approve those reconciliations.
• Prepare monthly bank and inventory reconciliations.
• Prepare monthly/quarterly GST.
• Evaluate existing internal control measures that apply to accounting procedures and computer systems as per IHG Policies and Procedures.
• Employ adequate internal control procedures to ensure correct authorization for payment procedures.
• Manage internal and external audits when they occur and work towards a successful audit result as prescribed by IHG.
• Prepare monthly position of actual results against budget, analyse results and recommend to General Manager measures required to meet budget.
• Responsible for month end closing including the IHG and owner reporting package.
• Liaise with owner office, internal and external auditors.
• Coordinate and administer CSA.
• Ensure payments are made to IHG (All Fees and billings) as fast as possible.
• Manage work flows of the Finance department.
• Ensure proper update of contract, License, CAPEX, Fixed Asset Disposal Form and Carpark etc. timely and accurately.
• Provide safekeeping, including proper storage and access for all contracts, leases and other financial records.
• Recommend and maintain appropriate list of delegation of authority for hotel management.
• Daily banking activities including opening, counting and closing.
• Ensure all receipts for the shift are properly recorded, balanced and deposited in the hotel’s drop-safe (daily cash-drop sheet to be duly completed).
• Prepare daily general cashier summary and ensure amount is deposited into the bank balance with the collections.
• Analyse and investigate overages and shortages from cashiers, prepare overages and shortages summary, balance monthly for submission.
• Escalate cashiering problems, cashier’s overages, shortages and reconcile discrepancies, if any.
• Monitor hotel exchange rates and adjust as necessary in PMS.
• Ensure all necessary documents are attached and process petty cash reimbursement as required and reconcile on a weekly basis/when required.
• Report directly to and communicate with the General Manager on all matters pertaining to accounting and financial controls.

People:

• Supervise, direct and manage Finance staff and outsourced accounting team (BSC team, India) for accurate maintenance of accounting books and timely reporting.
• Cooperate, coordinate and communicate with other departments on accounting related and internal control matters.
• Work with superior on manpower planning and management needs.
• Interact, as required, with individuals outside the hotel including hotel’s bank, tax auditors and other hotels and IHG corporate offices.
• Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members.
• Provide mentoring, coaching and regular feedback to help manage conflict, improve team members’ performance and recognise good performance.
• Ensure training needs analysis of Finance staff is carried out and training programmes are designed and implemented to meet needs.

Guest Experience:

• Share information with others readily to help everyone work better together for the internal and external guests.
• Build and maintain positive relationships with all internal customers and guests to exceed their needs.
• Take action to address these needs to exceed their expectations.

Responsible Business:

• Ensure compliance to the IHG policies, procedures and statutory requirement.
• Maintain accounting controls by preparing and recommending policies and procedures to improve the work flows in Finance department.
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.

What we need from you

• Minimum Diploma in Finance, Business Management or equivalent.
• 2 years’ related experience in the same role, or an equivalent combination of education and experience
• Great communication skills
• A positive and keen to learn attitude.
• Must be proficient in written and spoken English and with good communication skills.

Responsibilities:

· Provide technical support in Satcom system management

· Assist customer in using the link budget tool for capacity planning and management

· Execute O&S activities to maintain Service Level Agreement

· Perform System health monitoring and security monitoring

· Prepare, execute and report preventive maintenance tasks

· Standby for corrective maintenance and provide ad-hoc on-site supports

· Lead and able to troubleshoot and resolve system issues

· Participate in continuous improvement activities on the Systems

· Support configuration management and obsolescence management

· Support patching of software as when required

· Update of documentation as when required

· Coordinate and liaise the technical meetings with all stakeholders

· Manage vendors for the delivering of their services

· Perform compliance assessment and reporting

· Manage documentation, change control and traceability

Requirements :

· Tertiary qualification (Diploma or Degree) in Electrical and Electronics Engineering, Computer Science, Information Technology, or other engineering related discipline

· Experience in SATCOM Systems is a must

· Experience in Satcom link budget calculation is an added advantage

· Minimum 3-5 years of working experience in an engineering role in project and service delivery

· Possess IT networking skills such as ability to configure routers/switches

· Knowledge on different communication protocols at Network and Application level i.e. TCP/IP, HTTP, FTP, LDAP, SNTP, etc.

· Experience in Linux operating system, network tool, and virtualization.

· Some knowledge of mechanical engineering is useful

· Able to work both independently and in a team-oriented, collaborative environment

· Strong oral and written communications skills.

Responsibilities :

• Work with overseas Business Line unit to perform installation, checkout, integration and testing of radar systems onboard vessels
• Participate in System interface and integration tests
• Work with platform contractor in shipyard for mechanical installation and cabling works
• Setup the radar system, align, calibrate and perform checks to prepare for acceptance tests
• Conduct acceptance tests in harbour and performance tests at sea
• Evaluate system performance and generate test reports
• Support end-users to resolve technical and maintenance issues during System warranty
• Manage and coordinate with stakeholders for other Integrated Logistics Support activities
• Interface with other technical support personnel, engineering and product management to escalate and resolve issues
• Monitor system performance and make continuous improvement
• Determine and implement specific technical needs to improve reliability and maintainability
• Track and report project/service status
• Establish close collaboration with stakeholders and ensure customer satisfaction
• Support bids activities when required

Requirements :

• Diploma/Degree in Electrical & Electronic or Computer Engineering or related discipline
• Minimum 5 years’ experience in engineering role in Communication & Surveillance projects
• Require knowledge on Linux system, Wireshark tool, network and cybersecurity
• Good experience working on radar systems onboard vessels
• Experience in performing system maintenance and handling of SLA
• Solid trouble-shooting skills and problem solving experience
• Ability to work both independently and in a team-oriented, collaborative environment
• Organized, motivated and focus on customer needs
• Require occasionally to work late and during non-office hours to complete the task in critical situations
• Readiness to travel overseas occasionally for trainings and meetings
• Familiar with defence business, physically fit and comfortable working on different military platforms
• Knowledge of Thales radar systems, especially FCR – STING/STIR will be an added advantage
• Ability to lead others and candidate with more relevant experiences will be offered for a senior position

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Department of Psychology invites applications for a Temporary Management Support Officer (12-month contract). The candidate is expected to work about 24 hours per week and will be paid $15 per hour.

Duties and responsibilities will be split between the Clinical Masters and the Continuous Education and Training (CET) programmes.

Clinical Masters Programme (Clinical and Health Psychology Centre)

• Transfer data to One Drive from Titanium
• Online / Referral Registration
• Scanning of old protocols to One Drive – Client Case Folders, old case files to be shredded
• Assisting Admin on end and start of placement mattersConfiguration of laptops
  Housekeeping of intern rooms
  Housekeeping of SharePoint Folders
  
• Ad hoc: Maintenance of CHPC Test Library Protocols and kits
• Ad hoc: Assisting with Professional clients when available

Psychology CET Programme

• CET Advertising

1. Design advertising materials such as Poster, Website Banners, Brochures etc.
2. Design and develop our yearly Professional Certificate (PC) report
   

• Workshop Support

1. Booking of training venues
2. Liaising with caterers for setup
3. Attendance taking
   

• Post-Workshop Admin

1. Consolidating training results from trainers
2. Issuance of certificates
   

• Monitor participants who have completed the required workshops for a PC

Qualifications

A diploma holder good with computer skills and ability to design EDMs

Location: Multiple location (East/West/North)

Responsibilities:

1. Hardware and Software Management:Install and configure computer hardware, software, systems, networks, and printers.
   Replace components for servers, including mainboards, CPU, RAM, HDD/SSDs, network line cards/modules, transceivers, and cables.
   
2. Technical Support:Respond promptly to service issues and requests from customers.
   Provide technical support to address a wide range of IT-related concerns across various customers.
   
3. On-Site Support:Offer on-site support for IT issues at customer offices, ensuring timely resolution and minimal disruption to operations.
   
4. IT Inventory Management:Perform and maintain an up-to-date IT inventory list for customers.
   
5. Server Management:Handle server-related issues through the ticket system.
   Escalate complex server issues to the server supplier TAC (Technical Assistance Center) and diligently follow up on resolutions.

Requirements:

• Min Nitec in Computer Science, Information Technology or related disciplines
• Candidate with no experience is welcome to apply, training will be provided
• Proficient in equipment installation and troubleshooting.
• Strong knowledge of data center operations.
• Excellent organizational and communication skills.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

Established in 2006, Easmed has grown over the years to be a leading medical device distributor specialising in bringing innovative products in the fields of ENT, General Surgery, Urology, Sleep Medicine, Respiratory and Critical Care in South-East Asia.

As part of our expansion plan to continue to push our boundaries to transform healthcare through medical education and delivering our promise to create a better life for all and hence raising the standards of medical care, our team is seeking to recruit an Data analyst / IT Support Executive.

Reporting to the Senior Regional Operations & Technical Service Manager, you will represent the company to support IT needs. You will be the first point of contact for employees who experience technical issues with computer hardware, software, networking or other devices.

Specifically, you will

• provide technical support & advice to employees and customers
• install, configure and maintain computer hardware, software and systems
• troubleshoot and solve technical issues relating to computers/phones/tablets
• maintain software licenses and the in-house server
• manage email accounts – including set up for new users
• manage purchase of new assets, the return of assets and the inventory for each repair
• manage and maintain network security & equipment safety
• assist IT projects and deployments
• train and guide employees on the use of technology
• evaluate, configure & implement new technology for company
• keep up-to-date with new technologies and industry developments

You should possess at least a Diploma preferably IT-related and/or have 1 to 2 years of relevant working experience.

To succeed in this role, you should possess the competency for efficient & quality to ensure IT team’s contribution is valuable. As you will be required to work with various divisions, you must possess strong collaboration skills.

We regret to inform that only shortlisted candidates will be contacted.

Contract Period:

• 1 Jan 2025 to 31 Dec 2025

Deployment:

• Mon to Fri: 7.00 am to 4.00 pm
• Service not required on Sat, Sun and PH's

Scope of Works:

1. Opening and closing of classrooms and learning resource rooms.
2. Carry out checks of teaching and learning facilities including toilets.
3. Carry out checks and reporting of equipment/fixtures unserviceability.
4. Accompany MOE term contractors eg Pest control, Electrician, plumbers for mosquitoes breeding inspections and maintenance/repair works.
5. Feedback on quality of work performed by contract cleaners and maintenance personnel.
6. Assist in logistics support for school events and functions.

About the Role

In this role, you will be a core member of our Operations team, specifically in Aftersales. We are looking for a talented Aftersales Quality Support Coordinator to join our team.

Your Team

You will report directly to the Operations Director, and this is an independent contributor role.

What You Will Do

• Managing Distributors’ Product Failure ReportBeing the 1st contact point for distributors to report product failure on the field.
  Work with Global Quality Team to investigate quality failure related matter.
  Follow up Failure Analysis Report with Global Quality Team.
  Maintaining a good relationship with distributors’ service center to cross share technical and product knowledge.
  
• Managing RMA reportsAnalysis failure pattern from RMA for improvement of next generation product development.
  Periodical visits to distributors’ Service Centre for RMA stock count, and contributing suggestions for improvement of regional service centres.
  
• Proving feedback and constructive suggestions on product quality to the Global Quality TeamAttending Weekly Quality Improvement conference calls.
  
• Providing technical solutionsWorking closely with the Global Quality Team to enhance product knowledge and assist distributors’ service centers.

What You Need

• Proven experience in quality support coordination.
• Ability to work with distributors externally, as well as internal stakeholders globally.
• Ability to work independently and as part of a team.

What is Nice to Have

• Adaptable to ambiguity, changes and be at the forefront to lead change in both actions and behaviour.
• Ability to work independently and collaboratively in a culturally-diverse team environment, and understanding what it means to achieve success with others and through others.
• Excellent communicator and able to perform well in a matrixed organization. Proven experience in managing and influencing a network of local senior managers, managers or distributors in a cross functional team.

What Makes You Eligible

• Any offer of employment is conditioned upon the successful completion of background reference checks.

What We Offer

• An inclusive and diverse work environment that fosters and encourages career development opportunities.
• Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
• Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalogue.
• Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, etc.).
• “Be Brilliant” employee recognition and rewards program.

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

Job Duties:

• As a Support specialist, you will be immersed in real life production systems, that shape and devise the future of capital markets IT.

• Work on Treasury/ALM applications and taking care of day-to-day BAU operations (L1/L2) of multiple apps.

• Closely associated with business and be a contact point to provide functional and technical support on Kondor+ platform as well as other in-house developed systems serving TSY and ALM operations.

• Liaise with business analysis and development teams to plan and manage priorities, highlight blockers and critical issues.

• Optimizing the current procedures, ensure system resiliency with strong focus on continuous improvement.

• Provide support and mentor junior staff.

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.

• Requests management (users and others IT teams)

• Operations management

• Application monitoring

• Incident Management

• Problem Management

• Contribute to continuous improvement initiatives.

Job Requirements:

• Candidates should have (5-7) years of experience in Production Support of financial systems.

• Master degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.

• Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications

• Candidates should have ITIL certification/knowledge.

• Knowledge of major market regulatory body’s rules is an advantage

• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage

• Should be able to do SLA & KPI management, Client communication & interaction

• Predictive analysis, consulting, escalation management

• Risk analysis and project execution

• Knowledge in Capital Market FO/BO environment is an advantage

• Strong knowledge in Configuration Management

• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.

• Knowledge of monitoring solution like ITRS Geneos is an advantage

• Good knowledge of Microsoft Office

• Careful observance of standards and processes

• Excellent communication and interpersonal skills

• Strong analytical or troubleshooting skills

• Ability to work well under pressure

• Autonomous, self-motivated and excellent team player

• Strong perseverance and diligence towards attaining goals and effective time management

Interested applicants please send your resume in MS Words format to [email protected] and attn it with subject Tan Joanna (R1104661)

Short listed candidates will be notified

www.ambition.com.sg
EA Registration Number: R1104661
Data provided is for recruitment purposes only
Business Registration Number: 200611680D. Licence Number: 10C5117

• Provide application and IT user support for commodities trading and risk management system (CTRM).
• Provide application requirements analysis for the new project assignments and market data administration and support to end users.
• Engage system vendors in bug fixes, change requests, new release deployment and data patching for CTRM.
• Liaison between users and system vendors in resolving and troubleshooting issues, coordinate User Acceptance Test (UAT) and skin testing prior to production deployment.
• Know-how in using BI tools will be advantageous.
• Resolve database problems, queries and error reports in accurate and timely manner.
• Manage Reuters pricing interface with trading system.
• Manage corporate mobile devices, expense analysis and administration.
• Working closely with regional counter parts to implement the regional application system in Singapore.
• Prior experience in application, design and development.
• Good understanding of process flow and technical support.
• Good communication and interpersonal skills.
• Responsible to manage user expectations and user requirements gathering in the projects.
• Knowledge of MS SQL server management and Dashboard & BI Reporting would be advantageous.
• Basic knowledge in programming.

PRODUCT AREA

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

ADDITIONAL JOB DESCRIPTION

In this role, you will be a part of the Google Cloud Support team. You will focus on delivering leadership and executive narratives to help advance the Google Cloud Support mission. You will work with support leaders on topics across all product areas and help the global organization identify, plan, and execute against their priorities. You will apply business judgment and communicate issues to audiences, executives, and Google leadership. You will also work in data collection, draw insights from analysis, and develop recommendations.

Qualifications

JOB RESPONSIBILITIES

• Work with the sales and cross-functional teams to become their trusted source/subject matter expert on all data related to partner and corporate.
• Identify and solve operational problems, key analysis, and generate clear/simple insights and recommendations to inform and influence executives.
• Build and maintain reporting infrastructure in support of day-to-day operations of the business and annual business planning processes for the partner and corporate segment.
• Drive operational excellence as well deliver insights on APAC partner and corporate business performance as well as operationalizing regional programs to proactively improve performance for the short and long-term.
• Build and enhance our tools and dashboards in conjunction with the global Business Intelligence and Regional Performance Management team to surface the right performance data/insights to our sales teams and leaders.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science or equivalent practical experience.
• 5 years of experience in enterprise go-to-market in sales, sales engineering, operations, or customer success with B2B enterprise technical go-to-market.
• 5 years of experience in program management.
• Experience partnering with sales and pre-sales leadership, business development, and regional sales operations to develop an overall plan for each quarter.
• Experience running technology-based solution programs with enterprise technology sales teams and overseeing change in organizations.
• Experience managing business reviews at multiple levels up to executive audience.

PREFERRED QUALIFICATIONS

• Master’s degree or MBA.
• Experience with SQL, database, scripting and business intelligence tools.
• Experience owning and managing multiple complex initiatives.
• Experience driving initiatives based on data.
• Ability to operate in fast-paced environments and balance multiple priorities, manage time effectively, and navigate ambiguity.
• Ability to consistently generate and follow through on new ideas in a business organization through a systematic and repeatable approach.

Job Description

• Provide day to day customer service support and administrative duties in engineering department.
• Deal with customers via multiple communication channels such as telephones, email and other CRM tools.
• Provide administrative support for engineering department such as spare parts quotation, service maintenance, preventive maintenance service, service appointments of all engineers and other ad-hoc assignment.
• Post-Warranty Service Contract Proposal to customers.
• Manage the preventive maintenance service by coordinating the customer for the PM schedule and update any changes in the records.
• Follow up with Engineers on open maintenance jobs.
• Review the service reports, process engineering quotation on repair work or spare parts and follow up with customer.
• Request quotation from the third party to do the subcontract work, and provide pricing to customer & certificate follow up.
• Act as the main control person for the receipts of all engineers’ job sheets & customer’s purchase/service order, and forwards to respective teams for further action.
• Monitor and update the job status in Microsoft D365 system, ensuring timely invoicing and job closure with customers.
• Responsible for administration of purchasing third party outsourced service contract with principal.
• Work closely with operations team members to coordinate the delivery and issue the billing with customer.
• Coordinate with sales team to arrange the engineers schedule for installation or service maintenance.
• Record case data and customer information accurately into Microsoft D365 for ease of reporting and follow-up.
• Arrange service tools calibration and maintenance by the third party.
• Provide the Guarantee and Maintenance (Labour and Comprehensive costs) price in tender.
• Getting all spare parts price list from Principals and convert to local pricing. To provide relevant price list for contract / tender purposes.
• Any other duties and responsibilities as and when assigned by immediate superior or management.

Job Requirements

• University degree or Diploma holder in any disciplines
• Minimum 3 years of relevant work experiences in a similar role.
• Good computer skills. Proficient in Excel, Word and Outlook.
• Working knowledge of CRM and ERP systems. Eg: Microsoft D365, Microsoft Dynamics
• Good command of written and spoken English
• This is a 1 year contract.

Competencies

• Adept at handling various communication channel on a daily basis, while consistently resolving customer’s issue.
• Good in communication and interpersonal skill, able to communicate with and influence people positively.
• A positive team member who is able to establish network and rapport with colleagues to achieve results.

Attributes

• Customer-orientated and able to deal with difficult customers.
• Passionate and energized, take initiatives and integrity to support business needs, enhancing individual/team productivity.
• Be a natural multi-task person who has a positive and proactive attitude in problem solving.
• Passionate and energized, take initiatives and integrity are key requisites to this position.
• Embrace the idsMED values of Loyalty, Integrity, Balance, Care, Agility, Reliability and Entrepreneurship.
• Show a genuine desire to care for others, with a Happy, Engaging, Approachable, Responsible and Trustworthy personality.

Job Description and Requirements:

• Provide L1(Remote) and L2(On-Site) Support in a client’s managed environment.
• Support scope involves troubleshooting, diagnosis and resolution of IT related issues.
• Assist in patch/change management and network configuration requests.
• Maintain records of all IT-related issues via in-house ticketing system.
• Assist in routine reporting on all incidents, problems, status and resolutions.
• Organise and provide training and awareness workshops.
• Provide consultancy and IT roadmap planning for client environment.
• Handle routine administration and other ad hoc matters.
• Have at least 2 years’ experience in supporting End-User Computing devices.
• Possess knowledge in IT networking and LAN.
• Possess experience in managing an Office 365 corporate environment.
• Able to communicate well in both written and spoken English.

Additional Info:

• Working hours: 8.30pm to 6pm, Mondays to Fridays, excluding Public Holidays.
• Good remuneration, career progression and learning opportunities.

Founded in 1996, Huabao Flavours & Fragrances Co., Ltd. is the largest Flavour & Fragrance house in China, engaged in the research & development, production, sales and services of tobacco flavors, food flavours, fragrances and food ingredients. Our company in Singapore - Huabao Asia Pacific Pte Ltd is currently looking for dedicated and talented individuals to join the team.

Job Description:

1. Assist the vice general manager and project manager with relevant administrative tasks.

2. Managing and preparing sales documentation and reports.

3. Sales support in sampling and labelling, updating customer databases.

4. Coordinate with the production team to ensure timely delivery and inventory management of raw materials.

5. Monitor market trends and pricing to identify cost-saving opportunities and improve procurement strategies.

6. Prepare and analyze reports on procurement activities, supplier performance, and cost savings.

7. Assist in the development and implementation of procurement policies and procedures.

8. Collaborate with cross-functional teams to ensure smooth supply chain operations.

Requirement

1. Diploma or Bachelor's degree in Business Administration, Supply Chain Management or related field.

2. Minimum of 1 year of experience in sales support, preferably in the chemistry/flavor industry.

3. Strong negotiation skills and ability to build and maintain relationships with suppliers.

4. Knowledge of procurement best practices and supply chain management.

5. Excellent communication, analytical, and problem-solving skills.

6. Proficiency in Microsoft Office Suite.

7. Ability to work in a fast-paced and dynamic environment.

8. Proficiency in Chinese and English.

9. Fresh graduate are welcome.

Roles & Responsibilities

STARCHAMPS @ Toa Payoh is looking for a passionate Student Care Support Receptionist to join our Team!

Commencement: Aug 2024 onwards

Part time hourly rate

Timing: Mon (6 - 9 pm), Tues (6 - 8 pm), Fri (6 - 8 pm)

Responsibilities:

• Handle walk-ins, telephone and email enquiries
• Promote centre course and provide course consultation to prospective parents and students
• Coordinating and facilitating classes with material preparation
• Handle general administrative tasks pertaining to student and course registration matters
• Supervision of primary school children (primary 1 to 6) to ensure completion of daily homework, spelling, extra worksheets and conduct enrichment lessons
• Support student care programme during planned physical activities
• Responsible for new students enrollment daily.
• Follow up on sales enquiries with parents who enquire and collection of school fees
• Take attendance and assign classrooms to teachers and students
• Manage class schedules and communicate with tutors, parents and/or students on starting classes or change of timing, and any other situation that may arise
• Take photos/videos of classes for marketing collaterals and helping in creating advertising materials
• Daily clean up of classrooms and work area.
• Perform any ad hoc basis as assigned by manager

Requirements:

• Minimum GCE O' Level or any related educational level
• Minimum possess 1 year of relevant working experience in customer service or student care role would be advantageous
• Training would be provided for candidate
• Able to commit full duration of the contract (till Dec 2025)
• Must be responsible and committed
• Possess good working attitude and keen to learn
• Bilingual in English and Chinese will be advantageous (in order to follow up on sales enquiries with Mandarin speaking parents in regards with the collection of school fees)
• Proficient in Microsoft Office
• Must love children and comfortable working around them

Interested candidates are invited to apply online with a comprehensive resume. We are regret that only shortlisted candidates will be notified.

Based at satellite centre @ SouthWest (SW} CDC:

• Provide Business Advisory Services (BAS) to companies in the south-west region (priority)
• Identify company's concerns and provide relevant information on government assistance schemes
• Prepare reports following business advisories with clients by submitting it in the Enterprise SG CRM system
• Achieve monthly key performance indicators (KPIs) for Business advisory sessions and facilitated cases
• Support group-based upgrading projects (GBU)
• Maintain good customer satisfaction
• Coordinate and manage events
• Participate in the relevant activities (eg. Mayor's meeting, staff meeting, walk-about)
• Support SW Mayor's initiatives
• Support outreach/capability events as speaker/emcee/and or in booth management.
• Support the implemented Quality Management System
• Assist in formulating QMS procedures updating and taking necessary CAR
• Assist in identifying risk and opportunity relating to the risk assessment and driving improvement activities
• Any other responsibilities assigned by the Director/Deputy Director / Assistant Director/Team Lead

Requirements:

• Minimum Diploma/Bachelor's Degree in Business
• Experience in consulting work is preferable in the area of entrepreneurship and working with SMEs
• Excellent interpersonal and communication skills with an ability to conduct effective presentations
• Resourceful and able to work independently

Key Responsibilities

For Calypso bonds back office and GPS application:

Application monitoring responsibilities

• Define and implement the needed application monitoring for timely incident detection. Use monitoring as code whenever possible.
• Supervise and monitor daily and monthly batch chains, which take place during the Singapore morning and early afternoon time, to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality.
• Streamline processes to minimize manual intervention.

Incidents and Requests management (business users and others IT teams)

• Provide level 2-application support to back office users.
• Analyse and manage incidents/requests.
• Coordinate incidents affecting several teams.
• Night on-call duty for batch incidents or New York business high priority requests (rotating schedule within the team).

Problem management and continuous improvement

• Identify recurring problems and eliminate them.
• Provide requirements to build team for bug fixing and improvements.
• Prepare and maintain knowledge base for each of the applications in the scope of the team in coordination with build team and operations team.
• Put in place trainings for business users to reduce the number of daily requests from business to IT.
• Process improvements.
• As a Leader for the team, coach more junior team members as required.

Change management

• Release testing.
• Performance analysis.
• Production deployment and validation.
• Production releases on weekend (rotating schedule within the team).

The candidate may be cross-trained to support other applications within the scope of the team, i.e. Apex (front office) or Murex (back office).

Qualifications and Profile

• Minimum 9 years hands on experience with Calypso as a back office.
• Basic knowledge of Java, PL/SQL & Linux.
• Experience on Calypso versions higher than v13.
• Hands-on experience in Calypso Back office functionalities:
  • Engines
  • Events
  • Filters
  • Reporting Framework
  • ScheduledTask
  • Message / Swift messages
  • Transfers
  • Settlement Delivery Instructions
  • Accounting
  • Pricers
  • Workflows
  • Reconciliation process
• Understanding of financial assets (repos, bonds, SLB, issuances) and trade lifecycle.
• Experience with regulatory reporting HRF, NORIA, MMSR.
• Willing to do On-call rotation with team mates to cover night and week-end support.

Soft skills:

• Very good communication skills and keen to work with business users.
• Excellent analytical and problem solving skills.
• Proven ability to work individually under pressure.
• Autonomous, pro-active, cooperative mindset. Pro-active in security, incident prevention, productivity and global improvement of the quality of service.

Education & Work Experience

• Master’s degree in relevant specialties (IT, finance).
• Minimum 7 years working experience in relevant roles.

Shift Timings

• ASIA time zone : 9am – 6:30pm SGT or 11pm – 8:30pm
• On-call rotation with team mates to cover night and week-end support.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

On behalf of the hiring company which is an Original Equipment Maker (OEM), we are looking for a suitable candidate to join them as a Technical Support Executive.

Responsibilities

• Work with the Service Department on Customers' enquiries.
• Carryout site (existing building) surveys and co-ordinate with Engineering team for the next steps
• Customer’s required lift features onto the existing lift/escalator system.
• Liaise with the Purchasing team to source the right products/parts.
• Support Sales Support Executive to propose the new features to the Customers.

Requirements

• Recognized Engineering Degree/Diploma or many years of lift repair experience
• At least 2 years in lift/escalator design and site working experience.

EA License : 2CC0971| EA Registration : R21101298

Responsibilities:

• Monitor commercial pipelines daily for new and upcoming robot deployments.
• Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.
• Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.
• Organize customer training on robot handling and software platforms, including logistics.
• Preparation of necessary documentation prior to robot live operations on customer sites.
• Compile Product Performance Reports for customers on a regular basis.
• Allocate Service Engineers for routine Robot Preventive Maintenance.
• Monitor and escalate open Robot Issues to ensure timely resolution.
• Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
• Collaborate with team members to maintain an updated deployment schedule.
• Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
• Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
• Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
• Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.

Requirements:

• Required: Diploma in engineering, business administration, or a related field.
• Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).
• Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Ability to thrive in a fast-paced and dynamic work environment.

Support Manager Associate (Transactional)

Full-time

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

What are we looking for:

As a Core banking Production Support, you are responsible for analyzing issues reported by the clients, reproducing reported problems in a testing environment, formulating workable solutions and conducting impact assessments on affected business areas. If you are passionate about creating positive customer interactions and impact, you are what we are looking for

Are you ready to take a growth journey with us?

Qualifications

You have what it takes to be part of our team if you have:

• Local Polytechnic Diploma in FinTech, Banking Finance, or Software engineering or similar disciplines
• Proficient in SQL with basic knowledge of Oracle DB
• Basic knowledge of Banking Products
• Knowledge in Windows/Unix/Linux
• Strong desire to work in a fast-paced environment.
• Strong in interpersonal and communication skills and confident in relating to relevant internal and external stakeholders
• Thirst for knowledge, willingness to unlearn and relearn, Willing to undergo trainings and obtain certifications as required by the role.
• Fluent in spoken and written English

It would be a real bonus if you have:

• Knowledge/experience in scripting
• Knowledge running batch processes (control-m, Tivoli, AutoSys, Zena, Argo etc.)
• Understanding or knowledge in ITIL and SDLC
• Knowledge in any cloud technology
• Understanding of Web & Mobile Banking concepts

Only Singaporeans/ Permanent Resident is eligible to apply.

Additional information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

To apply online pls visit Avaloq career website.