As a Reservations Assistant Manager, you will assist the Reservations Manager in managing daily operations of the Reservations Department, including providing support, coaching, and training of the Reservations Agents. The role encompasses all aspects of reservations for the hotel. You will be responsible for maintaining accurate and concise records of all reservations, assisting with inquiries and bookings in a timely manner, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skills, while being instrumental in the implementation of operational plans to meet Hotel sales and revenue targets.

• Cater to room inquiries and reservations on a daily basis received via telephone calls and emails
• Full utilization of Opera PMS for creating and updating room reservations
• Ensures all guest inquiries and complaints receive prompt action and follow-up
• Timely submission of the weekly itinerary and weekly reports
• Coordinates with other departments of the hotel to ensure efficient guest service
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures, and overbooking decisions
• Ensures all entries in Opera are accurate and done according to the set standards and guidelines.
• Ensures proper filing of all business correspondence, with correct and updated information.
• Assist in doing pre-arrival checking
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures, and overbooking decisions
• Ensures all entries in Opera are accurate and done according to the set standards and guidelines.
• Ensures PCI Compliance and observance of Data Privacy
• Develops and maintains a high level of communication with major sources of business, and advises the Reservations Manager of feedback, as needed
• Ensures all Reservations Agents cross-sell sister properties when the hotel product does not fit the customer’s requirements
• Prepare weekly, monthly, quarterly, and annual reports, as required
• Lead daily team briefings

Requirements:

• Previous experience in the same position or as Reservations Supervisor preferred
• Bachelor’s Degree or Diploma in Hospitality Management
• Knowledgeable in Microsoft Windows applications and Opera PMS is an advantage
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to handle many conflicting priorities at the same time

Job Responsibilities:

- Plan, initiate, and manage information technology projects for web-based products and platforms.

- Lead the ideation, technical development, and launch of innovative tools, platforms, and/or products.

- Drive product development with the UIUX and technical team.

Work closely with cross-functional teams to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc), and guide the team through key milestones.

- Integrate usability studies, research, and market analysis into product requirements to improve engineer productivity and enhance user satisfaction.

- Define and analyze metrics that inform the success of products.

Identify and track key performance metrics.

- Strategically evolve and grow existing products and services to constantly deliver a better user experience.

- Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

- Demonstrate good judgment in selecting methods and techniques for obtaining solutions.

Requirements:

- Bachelor's Degree in Computer Science, Engineering, Information Systems Management, Analytics, Mathematics, Physics, Applied Sciences, Business Administration (MBA), or a related field

- Able to multi-task with excellent organizational skills and attention to detail

- Creativity to ideate simple and intuitive user interfaces

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for College of Integrative Studies (CIS).
• Partnerships
• Prepare and facilitate the signing of partnership agreements, ensuring all terms and conditions are clearly defined and compliant with institutional policies.
• Maintain accurate records of partnership agreements, communication, and activities to facilitate tracking and reporting.
• Contribute to the communication with potential educational and industry partners.
• Execute the processes relating to student exchange agreements and industry partnership agreements, including facilitation of student selection for exchange programmes, issuance of letters of appointment and appreciation for industry mentorship, collation of student-mentor supervision reports etc.
• Facilitate the implementation of the CIS Vision Grant.
• Contribute to regular reports on partnerships and activities, impact on students learning, and identify opportunities for improvement and growth.
• Address student queries relating to academic exchange programmes, industry mentorship, and other industry-immersive experiences.
• General
• Organise university- and college-level learning activities such as engagement sessions, special talks and workshops, and other collegiate-building events.
• Participate in process improvement projects, taking sectional leadership roles where applicable.
• Assist in various aspects of office administrative duties and operations, including support in short-term projects as assigned.

• A university degree or diploma, with at least 3 years of work experience in a higher education role.
• Exceptional interpersonal skills with the ability to interact effectively with faculty, staff and students.
• Strong organisational skills, with a meticulous nature and a keen attention to detail.
• Excellent communication skills, both written and verbal, and the ability to articulate the value ofpartnerships.
• Experience in partnership development or engagement, preferably in the education sector, will be anadvantage.
• Demonstrate the ability to multi-task and work independently.
• Proficient in MS Office applications (Word and Excel).
• Strong work ethic.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Fire Safety - Perform the role of Senior Fire Safety Manager (FSM) for the OSS and assist in ensuring all necessary and relevant fire safety-related operations such as training, education, and outreach, fire safety framework, emergency response plans, CERT operations and validation exercises such as fire-drills are organised and conducted as per required by regulatory bodies. Must have a demonstrated track record in:
• Ensuring successful fire safety certification for a Tier 1 installation;
• Leading and maintaining fire-fighting response capabilities in accordance to CERT requirements;
• Engaging, preparing and organising diverse stakeholders in fire evacuation drills; and
• Drafting, reviewing and updating Emergency Response Plans.
• Lifesaving Training & Education Programmes
• Assist in the in the management, organisation, development and review of the various lifesaving training and education programmes targeted at both the student and staff community.
• These training programmes include both in-house and outsourced programmes conducted by OSS staff, Associate Trainers and appointed training agencies. The incumbent will also be responsible in the maintenance and renewal of SMUs Safety Centres status as an accredited training centre under the Singapore Resuscitation and First Aid Council (SRFAC).
• Safety Consulting for Student Events
• The incumbent will form part of a key group of staff who will be responsible in providing timely safety consultation, management and oversight for the various activities and events organised by students and student groups under the various offices from SMUs Centres and Institutes.
• Be the club adviser for the departments Civil Defence (CD) Lionhearter Club, providing overall leadership and guidance to the CD Lionhearter Club members.
• Other Responsibilities
  • Any other safety related projects or programmes as assigned.

• General Degree with minimum 5 to 7 years of practical experience in the area of Fire Safety and Training & Education / Development; or
• Diploma Holder with minimum 7 to 10 years of practical experience in the area of Fire Safety and Training & Education / Development.
• Relevant experience in a uniform organisation will be an advantage.
• Qualified Senior Fire Safety Manager with experience working in public / commercial premises of comparable scale and classified as High Risk Installations by the Singapore Civil Defence Force (SCDF) will be an advantage.
• Registered Workplace Safety & Health Officer will be an advantage.
• Experienced in the area of fire safety systems and infrastructure along with good working knowledge of fire safety/suppression systems and equipment.
• Experienced working in institutions of higher learning in particular mentoring and coaching students (preferred)
• Experience in crisis management, business continuity management and security systems will be advantageous.
• Experienced in management and organisation of training & education programmes (preferred)
• Knowledge and experience in applying and also teaching basic Risk Management principles and strategies in a classroom / outdoor setting.
• Knowledge & experience in the organisation and delivery of training & education programmes, in particular safety-related & lifesaving (First Aid, CPR etc)
• Proven writing and communication abilities
• Able to work independently under pressure and in a fast-paced environment
• Able to be self-motivated in a challenging work environment.
• Good planning, organising, interpersonal skills.
• Strong analytical skills
• Self-oriented and a decisive leader who believes in sharing ideas / best practices.
• Proven track record in management of fire safety operations including operations planning.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

This position reports to Deputy Director, Finance & Accounting.

What is this role about?

We are looking for a Manager who will be responsible for the day-to-day accounting and finance function of a newly incorporated subsidiary. The Manager can look forward to an exciting and uniquely challenging career experience which allows him/her to wear many hats and operate with an “all hands-on deck” mentality.

• Because it is a newly incorporated subsidiary, you have the opportunity to be part of a small team of passionate people who care about their work and have a strong sense of mission. You will also work closely with the subsidiary’s leaders which will give you an unprecedented look into the realities of entrepreneurship
• Beyond the practical business insights, being part of a newly incorporated subsidiary empowers you to have a greater influence over how the subsidiary operates. You will also be afforded the chance to propose your ideas for innovation and solutions for how the subsidiary can be more efficient
• You will have the ability to learn quickly and contribute meaningfully to the success of the newly incorporated subsidiary

Key Accountabilities

• Ensure accurate financial records are maintained, reporting deadlines are met, and prompt turnaround time.
• Provide value adding support, solve problems when issues arise and leverage on automations to speed up accounting processes.
• Keep abreast of evolving accounting standards and regulatory changes to ensure compliance.
• Deliver consistently quality and timely services to your stakeholders and handle various cross-functional leadership and collaboration tasks.

Descriptions of the Job Role

• Review monthly general, sales and receipt journals.
• Review monthly bank reconciliations and audit schedules.
• Prepare monthly management report and ad-hoc board papers.
• Review quarterly GST and withholding tax filings.
• Review full-year & mid-year budgets and their monthly allocation.
• Prepare annual corporate tax estimated chargeable income filing.
• Prepare annual corporate tax schedules and review tax computation & form C prepared by tax agent.
• Prepare annual industry survey (services).
• Prepare annual audited financial statements and handle internal and external audit queries.
• Review procurement budget virements & temporary increases and perform housekeeping for unwanted/unfulfilled procurements.
• Schedule and configure reports & dashboards in Business Central.
• Cheque signatory and internet banking administrator.
• Put up funding requests, if any, to the Treasury Department of the Holding Company.
• Design and implement policies, procedures and guidelines to meet finance and treasury requirements of supporting business needs and ensure compliance.
• Participate in ad-hoc projects as required (e.g. new workstreams, new payment modes)

Candidate Qualities

• Degree in Accounting or Finance or equivalent from a recognised university.
• Familiar with Singapore Financial Reporting Standards.
• Have a minimum 5-10 years experience in similar job functions.
• Have strong organisational and analytical skills, with a keen eye for detail.
• Strong communication skills (written and spoken).
• Must be proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, accounting software and business intelligence tools. Knowledge of data analytics is a plus.
• System implementation experience and knowledge of Enterprise Finance & Accounting System.
• Enjoy working in a dynamic environment and providing financial insights using business intelligence tools.

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manage

• Conduct Art lesson professionally according to student’s learning objectives
• Knows the fundamentals and different approaches to drawing media technique
• Lead and plan art related activities such as exhibitions, competitions etc
• Demonstrate techniques in activities such as drawing and painting
• Understand the versatility of paints: dry brushing, staining, layering, underpainting, monoprinting
• Develop, design, implement and review all lesson plans
• Ensure all art teachers deliver art lesson in accordance to the company's standard
• Assess each student’s learning progress and growth in knowledge
• Continual communication and feedback to parents on student’s progress
• Able to handle students of different age group
• Create a conducive environment to enhance learning

Qualification & Experience

• Minimum diploma in related field
• Strong interpersonal skills and able to interact with all levels
• Excellent people management and teamwork
• Comfortable working with children and communicating with parents
• Able to work on weekends
• Proven track record and portfolio
• Strong organisation skills

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

Key Purpose of the Job:

To manage and drive the growth SEA distribution partners & APAC Travel Retail to achieve company objective and goal.

Key Area of Responsibility:

SEA Distributors

· Define brand and distribution strategies

· Organize sales and business review meeting 2 times a year, guide the partners on business development and buying strategy

· Work with product, marketing and e-commerce team to lead the partners to drive growth

· Partner with Customer Service team to monitor sales order, shipment schedule and billing.

· Monitor sell-in, sell-thru and inventory health

· Manage customers credit risks and responsible for AR

· Work with legal team for distributor agreement

· Explore potential partners to evaluate option with existing distributors and expand into new markets

APAC Travel Retail

· Define travel retail brand strategy

· Organize sales and business review meeting 2 times a year. Provide guidelines to partners on buying strategy

· Work with TR partners for campaign, promotion and expansion project, evaluate each opportunity to maximize profitability and ROI

· Partner with Customer Service team to monitor sales order, shipment schedule and billing.

· Monitor sell-in, sell-thru and inventory health

· Manage customers credit risks and responsible for AR

· Explore and negotiate with new partners to expand TR footprint

· Coach and develop Travel Retail executive

Required Professional Qualification:

Education: Degree holder in Business or related discipline

Experience:

· Minimum 8 years of solid experience in retail & wholesales

Others:

· Excellent command of both written and spoken English; Mandarin will be an advantage

· Strong organization, communication, interpersonal and analytical skills

· Self-motivated, detailed minded, result-oriented, entrepreneurial. passionate & determined to improve and learn

· Good team player, strong commitment, ability to work under pressure and meet tight deadlines

Job Responsibilities:

• Assist in the Re-Design, Develop, Operationalize and Rollout Enterprise Risk Management Framework and Policy / BCM Framework and Policy
• Assist in the Development and Standardization of the Risk Template & BCP Templates
• Ability to Lead Risk & BCP Training and impart risk & BCP mindset and culture whilst undertaking training and reviews with stakeholders
• Ability to engage with regional office and partners
• Assist in developing quarterly newsletter on Risk Awareness and/or BCP as part of harnessing a Risk & BCP Awareness Culture within PIL
• Ability to identify key controls and engage with key stakeholders on key controls to address division risk whilst documenting them
• Ability to semi-lead engagement with stakeholders on evolving risk within each division translating high risk areas into BCP
• Have visibility of the organizations evolving risk where needed elevation
• Ability to have constructive discussion with key leads within the organization to obtain information
• Ability to identify new risk on project activities with the wider team member whilst being an advisor to the business
• Ability to engagement with Key Stakeholders whilst mapping out key Enterprise Risk within the organization and regional offices
• Ability to identify new evolving risk and current risk landscape
• Team player with the wider ERM, BCP and Finance function as well as other stakeholders
• Provide a holistic perspective incorporating operational risk that could translate into crisis
• Proactive engagement with Divisional Heads and / or Team Leads on a regular basis or when made aware of new or existing developments within the organization

Job Requirements:

• Worked in Enterprise Risk Management / BCP Experience AND understanding of how major risk relates to business continuity and crisis management which includes definition and implementation of operational and business risk activity
• Understanding of either Operational Risk, Project Risk, Financial Risk, Technology Risk including Governance, Risk and Assurance inter-relationship within an organization
• Exposure in drafting and rolling out policies and procedures
• Experience in governance, control development and strong understanding of risk framework that translate into BCP and CM
• Ability to converse with Stakeholder, coupled with proven track record of managing change initiatives
• Ability to influence and rationalize on key risk and BCP matters
• Strong skills with working with both internal and cross functional stakeholders with a proven ability to effectively and professionally interact at a high level with stakeholders of varying seniority
• Consummate team player with a positive, pragmatic, flexible and creative approach
• Ability to multitask and meet multiple deadlines where required
• Ability to roll up your sleeves with a small team to meet Organization objective
• Ability to support the team to achieve organization’s objectives and as well as individual’s career development
• Ability to speak clearly and persuasively in a positive or negative situation and write clearly and effectively at a high level; excellent ability to communicate direction and collaboratively align diverse organizations
• Demonstrable history of applying sound judgement with critical thinking skills
• Demonstrable experience of applying effective problem-solving techniques, thinking ahead to manage business continuity or crisis issues effectively
• Sound presentation and group facilitation skills

Who We are

PeopleSolve is a global healthcare employment agency and training center, providing one-stop healthcare manpower solutions in Singapore and internationally.

We offer permanent full time and part time healthcare staffing solutions; local and overseas hiring expertise; medical English and clinical training programs; and outsourcing solutions for nurses, allied health and healthcare HR teams.

What We Offer

• An opportunity to lead a team of healthcare professionals, including nurses, healthcare assistants and support staff.
• An opportunity to be involved in decision-making processes related to patient care, staffing and facility operations.
• Play a vital role in recruiting and training new nurses, and other healthcare professionals.

About the Role

• Oversee the day-to-day operations in a nursing home.
• Lead and manage clinical staff to deliver quality patient care.
• Ensure compliance and improve operational efficiency and effectiveness.
• Lead and participate in quality improvement projects to improve care standards.
• Plan and be responsible to manpower budget.
• Conduct research and propose improvement ideas, project proposals for management review.

What We Are Looking For

• Candidate must possess at least a Diploma in Nursing with valid AED/BCLS
• Registered nurse with the Singapore Nursing Board, with a valid Practising Certificate
• At least 5 years of clinical management experience.
• Able to work in a dynamic and fast paced environment.
• Strong project management skills, budget experience, and ability to work independently and in team-based environment.
• Proficient in the use of Microsoft Office applications.

Work Location

Singapore

Thomas Wai

Reg No: R23113728

PeopleSolve Pte Ltd

EA Licence No: 21C0695

Job Summary:

As the After Sales Manager at LANDI, you will play a pivotal role in enhancing our after-sales service and warranty policies. You will be responsible for building and managing a robust after-sales network, supporting our customers locally, and optimizing processes to support our mission of improving the overall operations department. Your efforts will contribute to ensuring customer satisfaction and the long-term success of LANDI’s products and services.

Key Responsibilities:

1. After Sales Network Development:

• Build and expand a comprehensive after-sales network to ensure timely support for LANDI's warranty policy.
• Establish and manage relationships with service partners and authorized service centers.

2. Quality Issue Management:

• Lead efforts to identify and resolve quality issues in LANDI's products or services.
• Collaborate with cross-functional teams to investigate and address customer complaints and feedback.

3. Process Optimization:

• Assess and optimize after-sales processes, including repair and replacement procedures, spare part supply to increase efficiency and reduce turnaround time.
• Implement best practices to enhance the overall customer experience.

4. Training and Development:

• Provide training and guidance to the after-sales service partners on Landi's warranty policy and quality standards.
• Ensure that the team is well-equipped to deliver high-quality service.

5. Data Analysis and Reporting:

• Utilize data and customer feedback to identify trends and areas for improvement in after-sales service.
• Generate regular reports and present findings to the management.

6. Cross-Functional Collaboration:

• Collaborate closely with various departments, including product development, customer support, and procurement, to drive continuous improvement and alignment with organizational goals.

7. Warranty Policy Implementation:

• Ensure that Land's warranty policy is effectively implemented and communicated to customers and service partners.
• Oversee warranty claims and returns processes to meet customer expectations.

8. Catalogue and Part Number Management:

• Oversee the management of the complete product catalog.
• Responsible for the creation and maintenance of part numbers for all products.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.
• Proven experience in after-sales management, quality assurance, or operations management.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Excellent communication and leadership abilities.
• Familiarity with warranty policies and customer service best practices.
• Ability to work collaboratively in a cross-functional environment.
• Process optimization and project management skills are advantageous.
• Proficiency in English is necessary, with knowledge of Chinese or French being advantageous for effective communication with stakeholders.

Job Scope

• Function as main point-of-contact between the Team and client.

• Lead, manage and coordinate the performance and delivery of the scope indicated in the Contract.

• Ensure that the KPIs and Contractual SLAs are met.

• Oversee strategic deployment of manpower, where necessary, timely leadership support and commitment.

• Manage and ensure that any potential changes to scope of work are discussed, documented and agreed.

• Manage the daily operations of the project and performance of the team(s)

Job Requirements

• Degree in Business Administration, Accounting, Finance or equivalent

• At least 5 years of experience in operations, with at least 2 years of management experience

• Experience in public sector grants and claims processing would be an advantage

• A strong team player with good supervisory, people management and communications skills

• Strong problem solving and critical thinking skills

• Possess strong interpersonal and communication skills, business acumen, and high level of integrity to serve the stakeholders

• Proficient in Microsoft Word, Excel and PowerPoint

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The role of Senior Manager, Commercial Excellence EA is critical to facilitate implementation of best practices (e.g. PPM), build sales capabilities (e.g. Trade Terms) and deliver Gross-to-Net & Net Sales Value budget/KPI. Reporting to Managing Director, EA, this role will ensure a globally consistent process and alignment of priorities for key markets with particular focus on fully integrated marketing-sales executions. In addition, as part of commercial excellence and considering characteristic of EA market, this role needs to engage Japanese on/off chains with strong collaboration with Suntory Japan, commercial excellence team.

Senior Manager, Commercial Excellence EA will ensure single focus on this important P&L spent. Improving annual negotiation process, introducing TT&C, increasing efficiency of the sales force should lead to increase sales growth and potential savings for Beam Suntory.

In working with such a broad and diverse set of markets, this role offers the opportunity to impact and equally, develop oneself in a variety of market conditions. This is a highly cross functional role that will work closely with Marketing, Commercial and Local Market teams.

KEY RELATIONSHIPS

Reports to: Managing Director, EA

Other key relationships: Leaders in relevant functions and markets, Global Commercial Excellence

KEY RESPONSIBILITIES

<Sales Strategy> Twice a year (Autumn / Spring)

• Build sales strategies and tactics (Commercial plan, Products & Promotion schedule, Distributor incentive) which is cascaded down form Global Commercial Excellence

<Execution Plan-Do-Check-Action>

• Manage commercial activities and execution.
• Feedback activities and Gemba info to Marketing team

<Sales Support> Continuously through a year

• Perfect menu/Brand promotion/Top accounts program
• Category management / Negotiation materials/ etc.

<Training> from time to time

• Develop sales capabilities and Educate talents.
• Training programs by Channel/Country/Seniority

<Japanese account development> *Personnel cost funded by Suntory Japan

• Negotiate with Japanese on/off account to maximize BSI’s PL
• Cascade down strategy which Japan develops with each chain to Emerging Asia by communicating local commercial team
• Ensure quality of our product at the consumption.
• Manage, support and advise commercial team in markets to drive our business at Japanese IZKAYA account, which has huge presence in Emerging Asia.
• Japanese language skill is preferable

IDEAL EXPERIENCE

• Minimum 15 years professional experience in different Sales functions in a top performing multinational FMCG company with significant Sales Force. This must include experience to manager Japanese account. Japanese language proficiency must be business level.
• More than 5 years in a National Sales Director position in a relevant market. Experience as Country Manager of a small market will be valued.
• International Sales experience working in a complex matrix organization.
• Track record of building distribution in a front-line sales position, across a variety of trade channels and proven success in changing RTM.
• Financial acumen, good understanding of internal cost structures, revenue, balance sheet and management of outstanding debts.
• English Fluent. Other languages will be valued.
• CRITICAL LEADERSHIP CAPABILITIES
• Developing and communicating a clear business vision and strategy that can be reflected in a focused tactical plans.
• Developing talent for the business unit, ensuring that the business unit has the diverse talent to meet business goals.
• Building best-in-class team that fully leverage all market opportunities, internal systems, programs, and tools.
• Leading teamwork proactively across a variety of situations.
• Understanding implicitly how to manage and work with different people and various working styles.
• Establishing conditions systematically for high performance teamwork based on the requirements of the situation.
• Ensuring that effective team processes are implemented down in the organization.
• Developing and leading, on a consistent basis, well-aligned strategies that win commitment for key initiatives, inside and outside the company.
• Ability to persuade individuals and groups. Building support systematically at multiple levels, not overlooking any stakeholders.
• Managing Sales Organization’s overall business performance.
• Setting SMART goals; balancing short term and long-term results to benefit the business unit.
• Actively assessing financial impact of all implemented options and recommending changes when necessary.
• Translating corporate business goals into well-defined performance plans for the Sales Organization.
• Engaging the entire Sales Organization in tracking performance metrics to ensure superior results.
• Possessing strong project management skills; setting processes and building talent to create an efficient organization to answer demand for mobility and speed to market.
• Proactively shaping the market environment, defending and improving market position and depth of market access by developing strong, trust-based relationships with customers and other stakeholders.
• Public face of the Sales Organization, ensuring legal and ethical conduct, corporate compliance, and adherence to company guidelines and procedures.
• Building and maintaining collaborative relationships, partnerships and a broad network of contacts across the company and externally.
• Anticipating market changes and actions of competitors. Proactively acting to address current and/or future problems or opportunities. Probing easily and deeply into important details, even on exceptionally complex financial or quantitative issues.
• Breaking down problems skillfully and in various ways to ensure that “no stone is left unturned”.
• Seeing subtle - but important - details or issues that others often miss.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Develop and implement programs to maintain buildings, equipment, and grounds inclusive of appropriate preventive maintenance schedules and procedures efficiently in an optimum condition as a Building Manager.
• Perform and take responsibility in liaising with all maintenance vendors/FMS Trade Specialists to ensure understanding of operational procedures, to provide optimal functioning of the systems under his/her care.
• Plan and implement good practice procedures to achieve energy efficiency.
• Assist to review and establish an energy management plan to achieve the SMUs target energy-saving benchmarks.
• Conducts reviews with all maintenance vendors/FMS Trade Specialists on current workflow processes and performances with a view to further improving processes and systems.
• Work with respective all maintenance vendors/FMS Trade Specialists to formulate operational and maintenance requirements for the range of building services/systems contracts when need arises.
• Coordinate between management and project staff on the taking over and commissioning acceptance of building/M&E/Fire & Security systems enhancement works.
• Work with FMS project team to develop strategic plan on Smart building integration on systems.
• Drive innovation, efficiency, sustainability, and productivity efforts as well as technology adoption to enhance facilities operations and service delivery.
• Be the key member of Smart and Digital Transformation projects undertaken by FMS.
• Manage Capex, Additions & Alterations and improvement projects including budgeting, cost control, procurement, execution and ensuring quality delivery.
• Provide technical assistance to Campus Development colleagues and staff in defining and evaluating facilities/engineering requirements.
• Propose and develop plan to systematically take over the commissioned building systems in accordance with relevant regulatory guidelines/tests/checklists and schedules.
• Prepare tender documents and technical specifications for various facilities, building and engineering services.

• Relevant degree in Engineering/Facilities Management/Electrical Engineering/Mechanical Engineering/Building Services or equivalent.
• Demonstrated experience in managing Facilities and Building services and systems and strong with hands-on.
• Those who have experience in managing air-conditioning and mechanical systems, building management/automation systems and Smart FM will have an added advantage.
• Familiar with Singapore Codes and Practices, contract administration and procurement procedures.
• Proficiency in engineering tools such as AutoCAD and able to read engineering and technical drawings.
• Able to anticipate customer needs, change goals and direction quickly and multitask.
• Ability to maintain a budget on maintenance and projects.
• Proven comfort and experience to interact effectively with customers and associates, both inside and outside of the organization.
• Proficiency with general office PC applications (i.e., word processing, spreadsheets).
• Demonstrated sound coordinating, personal interface skills and communication skills.
• Good analytical and organisational skills with strong leadership skills, structured with strong work ethics.
• Resourceful, good team player, result driven and able to work independently in a fast-paced environment.
• Comfortable with ambiguity, enjoy challenges and problem solving.
• Have a keen and natural affinity for technology and innovation.
• Has an obvious safety mindset and displays good WSH behavior.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Description

The role supports admin and operations within Customer Group. We need to ensure that processes, payments SOPs dont fall behind, we assist with communication to listeners, winners, media and other industry professionals.

Scope

Covering admin support work for Audio, Commissioning & Audience & Partnership teams

Responsibilities

Scheduling & Calendaring

• Manage meetings i.e. booking of rooms, checking of schedules, updating agendas for Head of Content Commissioning and Commercial Engagement (CCCE) and teams calendars. Cover duties for Customer Group department teams meetings.

Ops Support (Audio Oli 963)

• Prize Management, Work Rule Schedule, PersolKelly Timesheets, Station mailbox, and admin support for key events e.g. Mothers Day, Kids Workshop etc. (comms with listeners, registration, F&B, payments, coordination work for station)

Purchase Requisition, Purchase Order & Goods Receipt

• Raise PR/PO/GR for CG vendors/suppliers as necessary especially for Oli 963, Vasantham and CCCE teams.

Travel booking/logistics

• To assist with business or conference travel bookings flights, hotels, transfers for Head of CCCE and other Heads as necessary.

Tent-pole CG Events

• Managing e-invites, RSVPs, registrations for events.

Pitching

• Managing invites to Production Houses, registration of Production Houses, booking of rooms, chaperone duties for Production Houses on session days.

On-boarding of Customer Group department new hires/interns/freelancers

• Process and prepare for new joiners or interns on boarding. Liaise with HR, IT for laptop and Security for pass and iProfile location access request when required.

Hiring of part-time staff & Finance

• Managed PersolKelly part-time staff hiring/rehiring, timesheets and expenses claims submission + Finance talent form payments

Qualifications

• Minimum 3 to 5 years of working experience
• A Levels/ITE/Poly Diploma
• Knowledge of SAP, Procurement systems

Plan and monitor team members to ensure smooth execution of project.

Implement and maintain proper recordings to comply with EHS, quality, client and authorities’ requirements.

Competent in reading and understanding drawings on road, trenching and pipe jacking .

Ensure work are able to complete and comply with the technical and contractual requirements.

EA Licence No. 16C7962

Junior Assistant Manager Responsibilities:-

• Provide support to Managers on day-to-day operations within the budgeted guidelines and to the highest standard.
• Preserve excellent levels of internal and external customer service.
• To prepare and maintain SOP for front of house operations.
• Up to date with Food & Beverages trends and best practices.
• Comply with health and safety regulation.
• To lead new intake and train staff on their job roles and responsibilities.
• To stand in for Host position during service and to be able to take orders, floater, cashiering and any other assistance as and when required.
• Identify customers needs and respond proactively to all of their concerns.
• Continuously make necessary improvements.

Role Description:

The General Manager for our Food and Beverage (F&B) shop is a key leadership role responsible for overseeing all aspects of the shop's operations. This individual will play a pivotal role in driving business growth, ensuring exceptional customer service, and maintaining high standards of quality and efficiency. The General Manager will lead a team of staff members, manage vendor relationships, optimize financial performance, and uphold the shop's reputation as a premier destination for food and beverage offerings.

Specific Responsibilities:

1. The trainee will supervise day-to-day operations of the shop. Ensure compliance with health and safety regulations. Manage inventory levels and order supplies as needed. Monitor food quality and consistency.

2. The trainee will be capable of recruiting, training, and supervising staff members. Schedule shifts and manage staffing levels to meet business needs. Conduct performance evaluations and provide feedback. Handle employee relations and address any issues or conflicts.

3. The trainee will be able to foster a customer-centric environment. Resolve customer complaints or issues promptly and effectively. Train staff in excellent customer service practices.

4. The trainee will develop and manage the budget for the Banh Mi shop. Monitor and analyze financial performance. Implement cost-control measures to maximize profitability.

5. The trainee will develop and execute marketing strategies to attract customers. Collaborate with the marketing team to create promotional campaigns. Monitor market trends and adjust strategies accordingly.

6. The trainee will be able to ensure the consistency and quality of food and service. Implement and maintain food safety standards. Conduct regular inspections and audits. Trainee will work with chefs to create and update the shop's menu. Set prices based on cost analysis, competition, and market trends.

7. The trainee will learn to establish and maintain relationships with suppliers and vendors. Negotiate contracts and terms for the purchase of supplies. Trainee will prepare regular financial reports for the owners or upper management. Analyze financial data to make informed business decisions.

8. The trainee will provide ongoing training for staff to enhance their skills. Stay updated on industry trends and share knowledge with the team. Implement and manage point-of-sale (POS) systems. Utilize technology for inventory management and other operational needs. 9. The trainee will participate in local events to enhance community engagement. Build relationships with the local community to promote the shop. Ensure compliance with local regulations. Stay informed about changes in regulations that may impact the business.

Competencies:

1. Operations Management

2. Staff Management

3. Customer Service

4. Financial Management

5. Marketing and Promotion

6. Quality Control, Menu Development and Pricing

7. Vendor Relations and Financial Reporting

8. Training and Development, Technology Management

9. Community Engagement and Adherence to Regulations

Duration of Attachment: 6 months

Position Summary

We are seeking a strategic and proactive Global Product Manager to play a critical role in our product development efforts. The ideal candidate will lead the product definition for standard product roadmaps and overseeing their execution, and ensuring the alignment and successful execution of these strategies across all regions. This role is pivotal in developing our product and offers catalogs, participating in and organizing trade shows, supporting customer meetings, and equipping the sales team with effective materials and value propositions. A very good command of English is required to manage internal and external communications.

Key Responsibilities

- Overall ownership and responsibility for the PRD documentation (write documentation, oversee completion, collect business and technical needs, local and regional use cases, and so on).

- Prepare the documentation needed to validate the PRD with C-level and regional management before submitting to R&D for execution.

- Define and maintain standard product roadmaps, ensuring alignment with business objectives and market needs, while coordinating cross-functional teams to ensure successful implementation.

- Develop and maintain comprehensive product and offers catalogs tailored to different regions.

- Organize and participate in trade shows, maximizing company visibility and product knowledge.

- Provide support during customer meetings, delivering product insights and benefits with purpose.

- Equip the sales team with compelling marketing materials, content, and clearly articulated value propositions to enhance sales pitches.

- Plan and manage product launches, coordinating with marketing, sales, and product development teams.

- Analyze market data to guide strategy and assess the impact of marketing initiatives.

Requirements

- Degree in Engineering (ideally Payments, Telecom, or associated fields).

- At least 5 years of hardware product management experience (from PRD to EoL)

- Complementary experience in Product Marketing is a plus.

- Demonstrated success in defining and launching excellent products.

- Strong project management abilities with a knack for driving execution and strategy alignment.

- Experience in organizing trade shows and supporting direct customer interactions.

- Proficient in content creation for sales support and marketing materials.

- Exceptional communication and presentation skills.

- Analytical mindset with the ability to translate complex data into actionable strategies.

Marketing Manager Job Description

Marketing & Social Media Manager is the key person in charge of executing the company’s marketing campaigns. He/she is involved throughout the campaign ideation, planning, implementation, measurement, and optimization process. It is therefore essential that he/she has hands-on experience using various marketing platforms.

Works closely with the internal marketing team and/or digital agencies to achieve specific company objectives set by the Director such as; increasing digital sales, lead generation, brand engagement, and conversions.

The Digital Marketing Executive reports to the Director.

Roles and Responsibilities

· Assist the team in the development of the overall marketing strategy

· Implement digital marketing activities across a broad range of digital marketing channels (SEO, SEM, Social Media, Email, Mobile, Display)

· Manage and maintain the company’s owned media including websites, mobile apps, and email/CRM software

· Manage the creation of relevant and engaging digital content for publishing onto various digital platforms

· Manage social media marketing campaigns

· Manage digital advertising campaigns (SEM, Display, Social, Programmatic)

· Manage SEO campaigns

· Set up conversion, pixel, and event tracking on the website and across various digital platforms

· Conduct research on market trends, brand’s audiences and competitors, and end-to-end consumer journey to drive engagements and conversions

· Analyze digital marketing analytics reports and share insights with the team to develop optimization plans

· Stay abreast of emerging digital tools and platforms, digital marketing trends, new technologies, and share insights with the rest of the team

Job Requirements

Candidates that possess at least a diploma or professional certification in either Marketing, Digital Marketing, Public Relations or Mass Communication from an accredited institution.

Candidates with experience in coding, website development, paid advertising and blog writing skills. Having a portfolio and a proven track record of successfully executed digital marketing campaigns greatly increases the probability of being hired. Requires 1 – 3 years of experience.

JOB MISSION

The Regional Service Manager is responsible for leading the service team with facilitating the processing of service tickets from start to finish for our clients with the utmost sense of urgency, professionalism and high quality required by our brand.

The Global Service Department is made up of a Global Service Manager based in the US, Regional Customer Service Managers based in the US, Singapore and the UK, with first line service receiving and dispatch being handled by our regional Customer Service Operators.

DUTIES

• Be responsible for the performance of the service execution globally on a day to day operational basis, with emphasis on the US region.
• Responsible for recruiting, training, day to day management, performance, development, and career progression of the US Customer Service Operators.
• Oversee all service tickets on a global basis to ensure that Service Level Agreements (SLAs) are met and are dealt with professionally and efficiently.
• Where necessary, intervene and take ownership of individual service tickets regardless of completion of region to ensure customer satisfaction.
• Provide weekly reports and metrics to clients, management, and internal stakeholders providing status updates of all ongoing service
• Proactively heading off potential problems ahead of time.
• Be the escalation point for clients and where necessary formulate and execute mitigation plans for service calls.
• Be the single point of contact within region to our clients for all strategic service matters and to hold regular face to face client meetings to ensure customer satisfaction.
• Hold weekly meetings with GS to review on-going global service calls, provide support, assistance and guidance to all global operators where necessary.
• Where needed, create and provide quotes and proposals to clients.
• Work closely with the Finance Department and executing financial administration such as managing and approving supplier invoices, verifying material purchases, and updating service agreement paperwork.
• To plan and schedule Routine Inspections (RI) of client sites.
• To continuously identify and implement process improvements to enable improved customer service and efficiency on a global basis
• Maintain and develop relationship with Local Service Partners maintain the Local Service Partner database
• Contribute to, and execute, the Global Service medium to long term strategy including department goals, vision, organization, processes and tools

REQUIREMENTS

• Associates degree or equivalent experience.
• 5+ years customer service experience.
• 2+ years leadership experience.
• Ability to multi-task in a fast-paced environment.
• Strong knowledge of computer operations and applications, including MS Office, Internet Browsing, and the ability to quickly understand security systems.
• Experience in dispatching or security industry environment a plus.
• Excellent written and verbal communication
• Can be proactive and problem solve
• Can work well in a team environment
• Must be highly organized and detail oriented
• Can work independently under minimum supervision

About Us

Chinese Swimming Club is recognised as a premier city and country club offering a total range of excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.

What you will be doing

• Responsible for the daily management of the Club’s F&B outlets including its banquet sales and operations. Managing F&B outlets managers/executives;
• Assist the Head of the Department to ensure optimal and efficient manpower deployment to meet the daily needs of the Club’s day-to-day F&B operations;
• Assist the Head of Department with the annual department budget and manpower forecast;
• Work with outlets in charge to achieve the department’s key performance indicators as set by the Head of Department;
• Ensure optimal stocks for daily operations and manage operational wastages to curb or reduce operating costs;
• Ensure timely requisition of required materials and supplies and that goods delivered are in good order;
• Follow up and supervise the workflow of tasks necessary for recurring outlet promotions, banquet bookings and Club F&B events;
• Supervise, manage and oversee all aspects of banquet setup and ensure that the expectations of members are consistently met or exceeded;
• Coordinate with all relevant departments on the physical and logistical requirements for outlet promotions and F&B activities including those required for banquet bookings;
• Coordinate with the Executive Chef on the timing and delivery of food for all F&B activities;
• Liaise with internal and external parties on the availability of facilities, products and services to ensure the smooth running of F&B activities and operations;
• Attend to members’ feedback and collate feedback received for review and continuous improvement;
• Attend and participate in meetings required by the Head of Department and/or Management;
• Provide and schedule on-the-job staff training for new hires or existing staff when necessary;
• Evaluate the performance of direct reporting staff, provide employee coaching and counselling when necessary and take corrective measures as appropriate;
• Any other duties as and when assigned by the Head of Department or the Management.

What we are looking for

• Preferably specializing in Food/Beverage/Restaurant Service, operational support and client management or equivalent;
• Confident communication skills for reporting to stakeholders at different levels, ability to influence people across the organisation;
• Strong experience in involving team management, project management, ownership of budget and cost structure financial management, and operations workflow;
• Candidate must possess at least a Diploma, Bachelor's Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management or equivalent;
• At least 3 years of working experience in the related field is required for this position;
• Excellent interpersonal and communications skills, able to liaise with all employees;
• Ability to clearly articulate messages to a variety of stakeholders.

All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.

For further information, do visit us at https://www.chineseswimmingclub.org.sg/.

We regret that only shortlisted candidates will be notified.

Job Description

We are seeking a professional General Manager to oversee the restaurant operations. The incumbent is expected to direct and lead the team to achieve the hotel’s strategic goals in expanding business opportunities, customer satisfaction and staff engagement. Responsible for developing annual and medium term strategies and plans to achieve profitability.

To excel in this role, you must be approachable and detail-oriented with proven hospitality or management work experience.

Responsibilities :

• Lead, motivate and provide effective leadership to the management team to ensure all functions are operating effectively
• Responsible for the restaurants profit & loss to ensure that KPIs are achieved
• Drives guest satisfaction and maintains high service standards through consistent reviews of patrons feedback; effective communication as well as institutionalizes a culture of accountability and continuous improvement to mitigate shortfalls, so as to improve overall customer journey and experience
• Ensure compliance with relevant regulations/ legislations and the restaurant’s standards
• Ah hoc duties / projects as assigned

Requirements :

• You should possess a Bachelor’s degree in hospitality, business administration or a relevant field
• Have at least 10 years of relevant experience in the General Management of an established group chain
• Team-oriented approach with a mindset of open communications
• Outstanding interpersonal and leadership abilities
• Translation of documents from English to Japanese or vice visa.
• Liaise with Japanese speaking stakeholders in Japan and Director.

Interested applicants are invited to email your resume and expected salary via this platform.

We regret that only shortlisted candidates will be notified.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

Achieve growth and hit sales targets by successfully managing the sales team
Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence

Own recruiting, objectives setting, coaching and performance monitoring of sales representatives Build and promote strong, long- lasting customer relationships by partnering with them and understanding their needs Implementing new sales plans Present sales, revenue and expenses reports and realistic forecasts to the management team

Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

Perform any other duties assigned by the director.

Sales Manager Requirements and skills

BS/MS degree in busines

administration or a related field Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets

Committed to continuous education through workshops, seminars and conferences
Demonstrated ability to communicate, present and influence credibly and e!ectively at all levels of the organization

Proven ability to drive the sales process from plan to close
Strong business sense and industry expertise

Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing. The ability to understand and follow company policies and procedures. The ability to work under pressure. Availability to work within opening hours (e.g. evenings, holidays, weekends)