Total 27 job vacancies by Furama Pte. Ltd.

Basic Function

Maintain accounts receivable ledger, follow up on credit card collections and process commissions. Issue invoices and credit notes to customers. Perform general cashier function and record keeping activities.

Job Descriptions

· Prepare credit card report summary and reconcile to collection.

· Monitor rooms commission and submit monthly report for Credit Manager's review and approval before submission to AP for payment processing.

· Issue invoices and credit to customers and follow up on billing enquiries.

· Prepare invoices for all rental and other disbursement for Credit Manager's review.

· Ensure compliance with hotel guest and city ledger accounts receivable procedures.

· Familiar with the hotel front desk cashiering and night audit procedures.

· Check each batch of accounting posting against the city ledger credit card and the batch control sheet.

· Prepare trade accounts receivable aged analysis.

· Assist in the preparation of correspondence in relation to disputed and questionable accounts, including any request for information.

· Compute and prepare travel agents and shipping commissions in accordance with the hotel procedures.

· Responsible for proper handling of daily cash and other receipts in different curries submitted by all cashiers and make regular bank deposits.

· Arrange for the buying and selling of foreign currencies and maintain foreign currency records as required under the Money Changer license.

· Prepare and submit various reports such as daily currency exchange report, daily general cashier’s report and banking summaries as well as posting to general ledger.

Job Requirement

· At least ACCA Level 2 or LCC Higher Diploma in Accounting graduate.

· Good knowledge in accounting is necessary.

· Able to work under pressure.

· Minimum 3 years of experience.

Responsible for directs sales solicitation on behalf of the hotel through the strategic implementation of effective sales activities.

Responsibility and Authority

• Increase or exceed all established sales goals.
• Assist the Director of Sales in managing group sales team activities.
• Identify and qualify of potential new corporate accounts.
• Maintain regular sales call patterns in areas/markets designated and servicing of contact through telemarketing, correspondence or personal sales visit.
• Conduct site inspection and entertainment for potential / existing accounts.
• Be familiar with the hotel's competitors and their activities.
• Servicing of in-house guests through entertainment or courtesy call to establish rapport with these guests and also to gather feedback on their stay and any other information, which would lead to repeat stay.
• Follow up with all clients before and after functions / corporate meetings so as to obtain feedback and ensure repeat business.
• Established and maintain an up-to-date level of communications with Director of Sales on a constant basis in addition to the Weekly Sales Call Plan Report.
• Makes constructive suggestions on special rates plan or sales promotion revision to meet the competition, increase bookings, improve sales efforts and servicing.
• Attends the sales meetings, revenue meetings and participates actively with relevant information of sales activities & etc.

BASIC FUNCTION

Handles telephone enquiries for F&B. Typing and filing of documents. Taking down of all reservations for banquet. Work closely in liaison with Catering Sales Department, Banquet Department and F&B outlets.

Responsible for all secretariat duties for F&B Department, including all administrative duties for Food and Beverage as well as Kitchen Department.

JOB RESPONSIBILITY

1. Receive and handle efficiently all inquiries concerning F&B business

2. Typing and sending out quotations for the Banquet Sales Manager.

3. Attend and take minutes if required for F&B related meetings

4. Typing daily event/weekly list.

5. Filing quotations, correspondences, memos, reports etc.

6. Perform typing activities eg. Monthly statistics, reports and menu etc.

7. Answering telephone enquiries and taking down messages.

8. Liaise closely with the Catering Sales Manager and Food and Beverage Director.

9. Requisition of stationery.

10. Keep a record of all banquet transaction/ correspondences.

11. Upkeep the maintenance/ cleanliness of personal computer/ word processor and office fixtures.

12. Maintain an updated record of all banquet reservations/ bookings.

13. Update/ check all banquet reservations/ bookings that are tentatively booked and follow-up with the person’s concerned.

14. Typing of Banquet weekly/ monthly forecast.

15. To assist in conducting site inspections in the absence of the Catering Sales Managers.

16. Perform any related tasks or duties as and when assigned by the Banquet Sales Manager and the Food and Beverage Director.

17. Report any complaints, problems and deviations to the Catering Sales Managers immediately.

He/She is responsible to perform all functions related to the Front Office Operation and guest relations to create and upkeep a pleasant experience for guests by rendering warm and personalized services at all times. He/She must also welcome and assist guests on the first level lobby in providing a personalized service with a warm and friendly manner..

Duties & Responsibilities

· Attend to all guests’ enquiries and requests on hotel facilities / services, tourist information / tours, self-service launderette, photocopy service, foreign currencies, retail shop, community workshops and so on.

· Carry out pre-arrival activities which includes, but not limit to, preparing welcome letters for VIPs and Executive Club guests, issuing meal and welcome drink coupons, efficient room assignment, charge Non-Refundable Deposit bookings, check correspondences are attached accordingly.

· Check and ensure all assigned rooms are prepared according to the Hotel’s standard and all necessary amenities and guest supplies are properly extended.

· Greet and welcome guests upon arrival and bid farewell upon departure especially in the lobby and at the main entrance.

· Escort guest to reception counter, perform check-in and check-out or in-room check-in for VIPs. Explain the necessary guest’s entitlements and promote in-house facilities.

· Perform daily due-out, extension of stay, late checkout, no-show, room and rate change based on established procedures.

· Show and sell rooms to potential guests, such as walk-in guests, and take room reservations, up-sell rooms and other products whenever possible.

· Carry out transactions, while adhering to hotel’s accounting and controlling procedure, in different modes of payment such as cash, credit/charged card, corporate account, vouchers, and post transactions accurately to ensure accountability of guest’s expenses. Prepare documents accordingly.

· Issue keycards and related vouchers (e.g. carpark coupons, complimentary drink vouchers) based on the established procedures.

Basic Function

Responsible for the operations of the Banqueting Section for the Hotel. Liaises with the various senior staff of the Hotel on Banquet functions and coordinates with the client on special requirements for the Banquet functions. Supervises and organizes the Banqueting staff and ensure that all client requirements are met. Oversees all Banquet functions and follow-up on Banquet Sales leads.

Responsibility and Authority

1. Leadership

i. Responsible for the planning, organizing and control of Banquet Functions held within the Hotel. He also

directs all aspects of the Banqueting functions within the Banqueting section.

ii. Provides functional assistance and direction to the Banquet operations.

iii. Coordinates Banquet functions and activities with other Sectional Managers/Department Heads to ensure

the smooth flow of the functions.

iv. Attends and supervises all functions that are held within and outside the Hotel.

v. Briefs Banqueting staffs on the requirements and handles any complaints that are directed to him, settling

them in a professional and expeditious manner.

vi. Motivates employees.

vii. Coaches, counsels, disciplines employees.

viii. Participates in selection of staff

ix. Conducts performance appraisals

x. Training and Development

2. Administration

i. Studies the event order and establishes the manpower requirement and solicits the services of part-time

service staff.

ii. Checks on billing and ensures that such bills are acknowledged by the client concerned.

iii. Attends the daily F&B briefing chaired by the Director of Food and Beverage.

iv. Controls and analyses on an on-going basis, the quality of food, beverage and service, guest satisfaction,

operating costs, sanitation, cleanliness and hygiene.

v. Supervises and coordinates, in liaison with the Director of F&B, Catering Sales Manager and the Executive

Chef on the event setups and beverage arrangement

vi. Coordinate with AV team for all AV needs for the events.

vii. Coordinates with Purchasing Manager for special purchase requirements relating to the Banqueting

Department.

3. Hygiene and Sanitation

i. Monitors grooming & appearance standards of employees and the restaurant.

ii. To maintain the cleanliness & hygiene standards of the department.

iii. Set standards and communicates to staff.

iv. Checks on the grooming to ensure that staff are properly attired.

v. Conducts individual counseling if required.

4. Furama Philosophy

i. Practice the five core values in day to day interaction.

ii. Emphasis on Five Core values:

5. Environment Awareness

i. To reduce waste supplies and materially reusing

ii. Recycle when possible

iii. Conserve water and energy

iv. Maintain Clean surrounding

6. Miscellaneous

i. To take on any other tasks or projects that may be assigned by the management from time to time.

ii. Be familiar with the emergency procedures of the Hotel.

iii. Observe and comply with all the rules, regulations and policies established by the Hotel.

Job Descriptions

-Responsible for all administrative works of the F&B department and assist the F&B Manager in his daily tasks.

-Establish and maintain appropriate filing system

-Handle all telephone, fax correspondence and emails enquiries.

-Ensure proper and efficient distribution of inter-departmental and external mail.

-Participate in F&B Meetings and other communications in the hotel.

Job Requirements

-Minimum 1 year of experience in F&B/Sales related coordination work. Preferably with hospitality related experience.

-Fluent written and spoken English in liasing with clients.

1.0 Basic Function

• Perform the issuing of clean linens and uniforms and receiving of soiled linens and uniforms and all laundry functions as directed by the laundry / linen keeper.

2.0 Responsibility and Authority

• Report to duty on time and in uniforms.
• Count and record individual items, identify special process requiring extraordinary treatment such as hand spotting, mending, stain removing.
• Sort articles of clothing and linen by kind, colour and degree of soil into separated loads, ensuring that no trash e.g. paper, plastic, metals, foodstuff etc in clothing and linen to be loaded into washer.
• Clean, mark and classify items for dry cleaning.
• Keep the work areas clean and tidy at all times.
• Handle the issuing and receiving of linens and uniforms on a basis of one for one.
• Perform other duties as directed.

1.0 Basic Function

• Clean rooms on whatever floors or rooms assigned to him/her by his/her supervisor and to run errands on guest supplies which are required for the convenience and comfort of the guests.

2.0 Responsibility and Authority

• Report to duty on time and in uniform for daily assignments.
• Collect cleaning/guest supplies and proceed to assigned areas.
• Follow instructions of the supervisor as to:

1. Personal grooming and cleanliness.
2. Daily room report concerning:

• Damage or missing articles from guest rooms.
• Changes in guest room equipment.
• Lighting fixtures or switches out-of-order.
• Plumbing fixtures out-of-order.
• Changes in guest room equipment.
• Unauthorized birds, animals, vermin or termites.
• Suspicious or unusual guest conduct.
• Guest illness.
• Guest rooms which the attendant is unable to gain access.
• 'Do Not Disturb' or 'Double locked' rooms
• Lost and Found items.
• Laundry and valet services.

• Check the trolleys are properly packed with linens, guest supplies and equipment before starting.
• Check vacant rooms and give a quick dusting over.
• Ensure that guest rooms are done in time and up to the standards required and make reference to the standard checklist.
• Clean fridge in every check out and occupied rooms.
• Ensure that rubbish bags are removed from rooms to service lift lobby for disposal.
• Take care of linen, supplies and equipment.
• Follow par stock of linen and supplies set up by the Executive Housekeeper.
• At the end of the day, clean the corridor in assigned area, dust walls along the corridors and window. Public staircases must be clear of all rubbish and kept clean.
• Clean and tidy trolleys, stack up linens and guest supplies for the following day. Clean out dirty rags/cleaning cloths and give to laundry for washing and collect clean one. Empty vacuum cleaner daily and make sure it is clean.
• Perform other duties as directed.

Basic Function

Assist the Assistant Chief Engineer/Chief Engineer in supervising, co-ordination and directing the activities of the Engineering staff and in administration of the Engineering Department.

Responsibility and Authority

1 Assist the Assistant Chief Engineer/Chief Engineer in implementing maintenance and repair of all machinery, equipment, apparatus and fixtures and preventive maintenance programs in the Hotel.

2 Assist Assistant Chief Engineer/Chief Engineer in preparing the work schedules of all Engineering staff including their shifts, days off and annual leave.

3 Assist the Assistant Chief Engineer/Chief Engineer in the training of staff according to establish procedures and standards.

4 Submit daily activities report on operations, repair, maintenance and special projects. Keep accurate records of machine breakdowns, repairs and operating costs.

5 Log down all activities including service breakdowns that occur during his shift and submit report to the Chief Engineer.

6 Ensure that all Engineering areas are kept clean & tidy.

7 Conduct daily briefings to all staff on the staff.

8 Check and follow up on out-of-order rooms to be released soonest possible.

9 Check on assigned preventive maintenance rooms to ensure job is carried out accordingly.

10 Supervise and train staff in their work.

11 Organise special and irregular engineering repairs or projects.

12 To assist the Assistant Chief Engineer/Chief Engineer on the preparation & execution of adhoc Maintenance & Capex projects.

13 To prepare the list of replacement parts to be ordered for the Assistant Chief Engineer.

14 Work in close co-ordination with all other departments.

15 Ensure that all staff comply with the rules, regulations and policies established by the department and the Hotel.

16 Ensure that fire and safety procedures are carried out at all times.

17 Be fully familiar with the emergency Procedures as established by the Hotel.

18 Perform other duties as directed.

1.1 Oversee the overall update of the General Ledgers and other functions with emphasis on timely production of monthly financial statements and other related reports.

1.2 Ensuring the effectiveness of the internal control system of the Hotel relating payments. Ensures compliance with policies and procedures of the Hotel and financial reporting standards.

1.3 Oversee the monthly and yearly closing of the Back-Office System with reconciliation duly done against any variances with the subsidiary ledger balances.

1.4 Ensure that all statutory requirements pertaining to GST and CESS are strictly adhered to with emphasis on payment of all dues and submission of returns by the due dates.

The incumbent will be required to assist the Regional Director of Sales & Revenue in the operations of the Sales & Marketing Department. Establishes, solicits and maintains business clients for the Hotel and constantly service such clients and their components. Conduct regular researches into competitor hotel’s room rates and activities and report to the Regional Director of Sales & Revenue, to achieve optimum profitability. Entertains business clients on a regular basis and attends to all administrative details. Supervise the Sales Managers and assist them in scheduling their sales activities, monitors their productivity, develops and maintains good relationships with clients to meet sales targets.

Job Descriptions

· Assist the Regional Director of Sales & Revenue in the direction, supervision and administration of the sales team

· Set up regular call cycles of the sales team in accordance with sales productivity policy.

· Picks up and passes on sales leads to other members of the team.

· Sets up and implements a continuous staff training programme.

· Maintains local mailing list of all major accounts.

· Screens daily sales reports and provides information to the Regional Director of Sales & Revenue.

· To read and extract (from Company’s subscriptions of newspapers and publications).

· To monitor Singapore’s economic development in terms of new industries, fading industries.

· To analyze tourist/visitor flow into Singapore, highlighting segmentation of visitors (geographically and socioeconomically) current prime markets potential markets.

· To keep track of the efforts of the STB, SHA/SHATEC, SCB and travel agencies in promoting Singapore as a tourist/convention centre.

· Meets and entertains in-house VIP guests as and when necessary.

· Conducts inspection tour of the hotel for corporate and other business related clients.

· Co-ordinates banquet sales and passes on sales lead for banquets, conferences and conventions.

· Travel overseas on sales trips for business promotion assigned by the Director of Sales.

· Attends meetings and training whenever required.

· Carries out additional tasks and any other duties as may be assigned by the Regional Director of Sales & Revenue diligently and to the best of ability.

Job Requirements

· Experience within Sales and marketing would be a strong advantage.

· Exceptionally hard-working, self-motivated and be willing to do whatever it takes to achieve targets,

· Enjoys meeting people, promotions, organizing events and marketing.

Responsible for directs sales solicitation on behalf of the hotel through the strategic implementation of effective sales activities.

Responsibility and Authority

• Increase or exceed all established sales goals.
• Assist the Director of Sales in managing group sales team activities.
• Identify and qualify of potential new corporate accounts.
• Maintain regular sales call patterns in areas/markets designated and servicing of contact through telemarketing, correspondence or personal sales visit.
• Conduct site inspection and entertainment for potential / existing accounts.
• Participate in company and industry functions with the intention of soliciting and establishing new corporate accounts.
• Be familiar with the hotel's competitors and their activities.
• Servicing of in-house guests through entertainment or courtesy call to establish rapport with these guests and also to gather feedback on their stay and any other information, which would lead to repeat stay.
• Follow up with all clients before and after functions / corporate meetings so as to obtain feedback and ensure repeat business.
• Established and maintain an up-to-date level of communications with Director of Sales on a constant basis in addition to the Weekly Sales Call Plan Report.
• Makes constructive suggestions on special rates plan or sales promotion revision to meet the competition, increase bookings, improve sales efforts and servicing.
• Attends the sales meetings, revenue meetings and participates actively with relevant information of sales activities & etc.

We are looking for a HR Executive who will recruit, support and develop talent through developing policies and managing procedures. You will be responsible for administrative tasks and you’ll contribute to making the company a better place to work.

Key Responsibilites:

· Perform new hire orientations and update records of new staff.

· Supervise pre-employment arrangements for committed candidates.

· Assist in administering staff movement such as confirmation, promotion, transfer, resignation and termination of non-management staff. Maintain proper employee records.

· Manage application/renewal/cancellation of work passes.

· Organize sports and recreational activities.

· Participate in Training & development initiatives

· Perform other duties as directed.

Job Requirements:

· Minimum 1-year of experience and familiar with Human Resource functions in the Hotel

· Willing to learn and take on additional duties

· Able to work independently and in team

· Meticulous, good organisation and multitasking skills

JOB DESCRIPTIONS

Basic Function

• Performing day-to-day Room Reservations sales activities of the properties and follow instruction from RM/ARM for room selling strategy of properties.
• Handling phone call enquiries at Reservations.
• Follow procedures of call taking
• Handle Reservations and administration duties
• Handle and process individual reservations.
• Handle and process group and series booking and including taking booking appropriate chasing and rooming list.
• Check credit worthiness where applicable with Accountant.
• Handle and process deposits.
• Maintain an efficient administration system including record keeping, filing and guest history.
• Develops close working relationships with all business suppliers.
• Ensure sales leads are forward to Sales department for action
• To achieve a level of service quality that consistently meets the expectations of guests and internal customers.

Job Specifications

• Sales knowledge, financial knowledge, computer knowledge and able to work long hours.
• Certificate / Diploma in Hotel Management.
• Minimum 1 year as Property Reservations Assistant in international class hotel or Good / Fundamental reservations knowledge in an international class hotel.
• Articulate, ambitious, good sense of humour, sensitive to guest and employee needs and a positive role model.
• Fit and Healthy.

The Assistant Banquet Operations Manager assists the Banquet Operations Manager in supervising the overall operation, ensuring that service provided meets and exceeds guest’s expectation. Main responsibilities include but are not limited to the following.

• Assist the Banquet Operations Manager to plan, organize and control the Banquet functions held within and outside the Hotel.
• From the Banquet Event Order, he contacts the Executives involved to ensure that such Banquet Preparation are being made and expedite such guests requirements.
• Attends and supervises all functions held within the Hotel.
• Briefs the Banqueting staff on the requirements of each function as stated in the Event Order and checks on such preparations to ensure that all requirements are conformed with.
• Liaise with the client in any special requirements and handles any complaints that are directed to him.
• Supervises and coordinates in liaison with the Banquet Operations Manager, Executive Chef and Catering Sales Manager on the events setups and beverage arrangement.
• Assists the Banquet Operations Manager in the preparation of Inspection Checklists, Department Reports and other reports that are so requested from time to time.
• Attends the daily F&B briefing chaired by the Director of Food and Beverage in the absence of the Banquet Operations Manager.

Job Requirements

• Thorough knowledge in Banquet Operations and Guest Service in the Hotel. Effective executioner in Operational Planning and Control. A Leader and Motivator.
• Proactive, innovative with in depth Food & Beverage, Banquet and market knowledge.
• Self-motivated and energetic.
• Inspiring and people person.
• Ability to work long hours under pressure.

Job Duties & Responsibilities

• Prepare and maintain Daily Attendance Record
• Deployment and supervision of Security Officers(s).
• Report to the relevant departments regarding defects or problem areas observe during daily patrol
• Inspect and ensure that all Fire Exit and locking device are in good working condition.
• Lead the Company Emergency Response Team (CERT).
• Inspect and maintain all fire fighting equipment.
• Render first aid to injured Persons as and when need arises.
• Maintain the First Aid box and ensure Sufficient supplies.
• Put up Daily Security Report.
• Ensure that there is smooth flow of traffic at the carpark and ensure cars do not park haphazardly.
• Attend to minor breakdown calls at the carpark and to rectify minor defects at the carpark machines.
• Assist in maintaining the guest room door locks and safes
• Monitoring of CCTVs
• Attend Fire Safety training and participate in Fire Evacuation Drills.
• Train the Security Officer on how to conduct Fire Safety Briefing.
• Conduct ‘On Job Training’ (On-The-Job) for Security Officers.
• To keep the Security Manager posted on all matters of interest involving the Hotel and the department.
• Any other duties that may be required of him by the Security Manager from time to time.

Job Specifications

• Thorough knowledge of the Security operation in the Hotel.
• Proficient in MS Word and Excel
• Minimum GCE ‘O’ level graduate.
• Valid Security License
• Minimum 2 years of experience.
• Analytical, tactful and independent.
• Fit and Healthy.

JOB DESCRIPTIONS

Basic Function

• Check, reconcile and balance all transactions of the Front Office Department and all Food and Beverage outlets on a daily basis.
• Perform general cashier function such as cash counting, banking of daily receipts, petty cash and general record keeping activities.

Responsibility and Authority

1. Income Audit (IA)

• Ensure that Front Office (FO) and FNB department perform all “night audit” procedures and reconcile and balance all transactions of the Front Office Department and the Food & Beverage outlets.
• Ensure that FO check all charges for the previous day and they are correctly posted to the guest folios.
• Ensure that FO check all room charges against the “Potential Rooms Revenue” report and the Guest registration cards.
• Investigate discrepancies discovered and take appropriate actions in rectifying them.
• Review daily business done report prepared by FO.
• Audit and print the related sales reports.
• Prepare Food & Beverage daily revenue summary.
• Monthly reconciliation of income, deposit, E-Gift/E-Voucher etc.
• Issuance and monitoring of physical voucher distribution.
• Checking of upselling incentives submission by FO before submission for approval.

2. General Cashier

• Responsible for proper handling of daily cash and other receipts, and record of actual remittances in daily general cashier’s report.
• Prepare and submit various reports such as daily currency exchange report and daily general cashier’s report.
• Prepare and make daily bank deposits and daily banking summaries.
• Collect and count all receipt of all money in different currencies submitted by all cashiers and arrange for the buying and selling of foreign currencies.
• Provide information and recommendation on daily foreign currency rates for Finance Manager review, and maintain foreign currency records as required under the MAS Money Changer License Act.
• Any other tasks related to General Cashier role.
• Perform any other duties that may be assigned from time to time.

Job Description:

Responsible for quality of food, planning, directing and coordinating all activities of all personnel involved in cooking and food preparation in the absence of the Chef.

Requirements:

• Ensures that all food prepared and served is according to food hygiene standards
• Checks daily mis-en-place, cooking, preparation and presentation of food.
• Coordinates and controls all food requisitions for the Executive Chef to approve.
• make sure that all inter kitchens transfers are complete, accurate and made on time
• Assists the chef in checking the quality of food being received from the suppliers
• Controls cost by minimizing spoilage, maintaining adquate inventory of food, utilizing food suprluses and portion control.
• Ensures that all machines, furniture and equipment are clean and in working condition at all times and safe to use to prevent unnecessary accidents.
• Train and guide junior staff and evaluate their performance.

Job Description

Devise creative strategies to drive online traffic to the group website.

Track and optimize conversion rates by improving the design, content and user experience on the website and internet booking engine.

Plan and execute all web, SEO/SEM, marketing database, email, social media and display advertising campaigns

Design, build and maintain our social media presence

Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)

Identify trends and insights, and optimize spend and performance based on the insights

Collaborate with internal teams to create landing pages and optimize user experience

Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

Collaborate with other vendor partners (such as indoor playground, child care & F&B outlets)

Copywriting and PR initiatives

Requirements

Bachelor's degree in marketing

2 to 3 years relevant experience

Willing to work from home on a part time basis

ob Description & Requirements

Furama is looking for passionate Guest Engagement Executive to join the team! He/She is responsible to perform all Guest Engagement duties which includes front desk, guest relations and executive club operations at level which meet or exceed guests’ expectations and is accordance to the policies, procedures and standards set by the Hotel while creating and upkeep a pleasant experience for guests by always rendering warm and personalized services.

Duties & Responsibilities

· Attend to all guests’ enquiries and requests on hotel facilities / services, tourist information / tours, self-service launderette, photocopy service, foreign currencies, retail shop, community workshops and so on.

· Carry out pre-arrival activities which includes, but not limit to, preparing welcome letters for VIPs and Executive Club guests, issuing meal and welcome drink coupons, efficient room assignment, charge Non-Refundable Deposit bookings, check correspondences are attached accordingly.

· Check and ensure all assigned rooms are prepared according to the Hotel’s standard and all necessary amenities and guest supplies are properly extended.

· Greet and welcome guests upon arrival and bid farewell upon departure especially in the lobby and at the main entrance.

· Escort guest to reception counter, perform check-in and check-out or in-room check-in for VIPs. Explain the necessary guest’s entitlements and promote in-house facilities.

· Perform daily due-out, extension of stay, late checkout, no-show, room and rate change based on established procedures.

· Show and sell rooms to potential guests, such as walk-in guests, and take room reservations, up-sell rooms and other products whenever possible.

· Carry out transactions, while adhering to hotel’s accounting and controlling procedure, in different modes of payment such as cash, credit/charged card, corporate account, vouchers, and post transactions accurately to ensure accountability of guest’s expenses. Prepare documents accordingly.

· Issue keycards and related vouchers (e.g. carpark coupons, complimentary drink vouchers) based on the established procedures.

Furama is looking for passionate Guest Services Officer to join the team! He/She is responsible to perform all functions related to the Executive Floor operation and guest relations to create and upkeep a pleasant experience for guests by rendering warm and personalized services at all times. He/She must also welcome and assist guests on the first level lobby in providing a personalized service with a warm and friendly manner..

Duties & Responsibilities

· Attend to all guests’ enquiries and requests on hotel facilities / services, tourist information / tours, self-service launderette, photocopy service, foreign currencies, retail shop, community workshops and so on.

· Carry out pre-arrival activities which includes, but not limit to, preparing welcome letters for VIPs and Executive Club guests, issuing meal and welcome drink coupons, efficient room assignment, charge Non-Refundable Deposit bookings, check correspondences are attached accordingly.

· Check and ensure all assigned rooms are prepared according to the Hotel’s standard and all necessary amenities and guest supplies are properly extended.

· Greet and welcome guests upon arrival and bid farewell upon departure especially in the lobby and at the main entrance.

· Escort guest to reception counter, perform check-in and check-out or in-room check-in for VIPs. Explain the necessary guest’s entitlements and promote in-house facilities.

· Perform daily due-out, extension of stay, late checkout, no-show, room and rate change based on established procedures.

· Show and sell rooms to potential guests, such as walk-in guests, and take room reservations, up-sell rooms and other products whenever possible.

· Carry out transactions, while adhering to hotel’s accounting and controlling procedure, in different modes of payment such as cash, credit/charged card, corporate account, vouchers, and post transactions accurately to ensure accountability of guest’s expenses. Prepare documents accordingly.

· Issue keycards and related vouchers (e.g. carpark coupons, complimentary drink vouchers) based on the established procedures.

Furama RiverFront, Singapore is currently looking for a diligent & efficient Sales Coordinator to join our team. Your responsibilities will include supporting sales, ensuring order satisfaction, coordinating with other teams, handling administrative duties and promoting customer satisfaction.

Job Descriptions

· Attends weekly sales meeting as well as any other meetings chaired by the Director of Sales for the purpose of recording minutes.

· Control and keeps sufficient stock of hotel giveaways.

· Files official contracts, correspondences relating to the Sales department, representative offices, daily room reports & etc and maintains proper and effective filing system.

· Assists in handling telephone sales enquiries/calls.

· Handles routine correspondences and forwards to the concerned parties for follow-up actions.

· Carries out additional tasks and any other duties as may be assigned by the Director of Sales diligently and to the best of ability.

Job Requirements

· Minimum 1-year of experience as a sales coordinator or in administration may be advantageous

· Good team development, leadership skills and computer literacy.

· Excellent communication, sales, and customer service skills.

· The ability to multitask, work in a fast-paced environment, and meet deadlines.

Join us in Furama RiverFront, Singapore as a Housekeeping Manager! The incumbent is responsible for overseeing the general operation, cleanliness and maintenance of all areas under the Housekeeping Department. He/She is to take the lead in driving new departmental initiatives such as technological innovations and process improvements. Reporting to the Executive Housekeeper, the duties and responsibilities include but are not limited to the following.

Job Description:

· Inspect all public areas and staff locker rooms and supervise inspections of all areas in a frequent and unvarying schedule. Pay particular attention to the presence of odors, insects, termites or vermin.

· Daily check on the quality of the cleaning in guest floors/outlets/function rooms with particular attention to suites, VIP rooms and show rooms. Weekly inspection with Duty Engineer for all public areas.

· Supervise all the staff in their works and resolve any problems encountered expeditiously.

· Ensure the highest standards of cleanliness and maintenance in all areas under the care.

· Supervise and prepare the issue of maintenance work request and maintain a follow up file to ensure that all maintenance work requests are completed.

· Inform the Executive Housekeeper daily and adequately of any and new development pertaining to order and requisitions involving replacement and change of cleaning equipment.

Job Requirements:

· Knowledge of the guest services and Housekeeping operation in the Hotel.

· Minimum 5 years of experience in Housekeeping supervisory role in high-volume operations

· Strong communication, decision-making, organization and leadership skills

· Computer literate and good knowledge of property specific applications

Furama RiverFront, Singapore is looking for a committed F&B Executive to join our F&B team that responsible for the operation in the Restaurants and ensure that service provided to guests is courteous and efficient and up to the required standard. The key responsibilities will includes:

• Assist the Manager to enforce all pre-check and check control procedures.

• Ensure that mis-en place/side station is all properly set-up before the shift commences.

• Check that the service stations are properly stocked with adequate glassware, cutlery, chinaware and guest supplies at all times and ensure replenishment whenever necessary.

• Assists guests with order taking and promotes the restaurant food and beverage offerings.

• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.

• Accept reservations according to guests’ requests and ensure that their requirements are met.

• Ensures cleanliness and work safety in food preparation and service areas.

• Comply with all the rules, regulations and policies established by the Hotel.

• Be fully familiar with the emergency procedures of the Hotel.

Job Specifications

• Thorough knowledge in Restaurant Operations, Food and Beverage Services in the Hotel.

• Dynamic, Outgoing and Pleasant

• Strong customer service and problem-solving skill

• Strong planning and people management skill to lead a dynamic service team

• Team player with excellent interpersonal and communication skills

• Able to commit shift work, weekends and public holidays

Basic Function

Perform month-end closing, reconciliations and GST reporting. Check Income Audit and adhoc journals. Process invoices and prepare payments to vendors.

Duties and Responsibilities

• Responsible for the closing of general ledgers and accounts
• Prepare and key in journal entries for general ledgers
• Issue inter-company billings and prepare inter-company reconciliation
• Ensure proper documentations of fixed assets and maintaining proper fixed assets record
• GST Submission
• Prepare and submit business statistics and surveys
• Preparation of payment vouchers and process invoices from suppliers
• Reconciliation of subledgers and suppliers’ statement of accounts.
• Perform any other duties that may be assigned from time to time.

Job Requirement

• At least ACCA Level 2 or LCC Higher Diploma in Accounting graduate.
• Good knowledge in accounting is necessary.
• Able to work under pressure.
• Minimum 3 years of experience.